Job DescriptionGo to end ⇓
Our client is a global leader in threat detection and screening technologies for military, air transportation, homeland security and emergency response markets. The firm’s experience and history across more than 40 years at the frontline, enables them to provide unrivalled levels of expertise to detect and identify constantly changing chemical, tlogical, radiological, nuclear and explosive threats, as well as weapons, contraband and narcotics.
Position: Field Service Technician
Location: San Francisco, CA
The Field Service Technician is responsible for providing compliant, effective and efficient on-site technical and customer support for installed systems at assigned TSA test facilities, as determined by the Company’s needs, while maintaining a safe working environment. Will diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, X-ray systems, and computer systems and/or complex software. Will follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
Secondary responsibilities may include working on checkpoint and commercial equipment. Expected equipment types include, but are NOT limited to trace detection, Explosive Detection Systems (EDS) walk-through metal detectors, airport kiosks, and bottle liquid scanners. The FST II may also be required to work at other airports for extended periods and to travel to remote airports to support company equipment and/or equipment from other suppliers.
Essential Duties and Responsibilities:
? Responsible for providing technical and customer support for installed CTX systems and related projects.
? Perform regularly scheduled Preventive Maintenance (PM) procedures, radiation surveys; assist other FSTs in corrective maintenance actions.
? Install, maintain, troubleshoot, and repair Explosive Detection Systems (EDS).
? Maintain calibration on all test equipment.
? Follow Company published checklists in performing preventative maintenance service.
? Prepare reparable parts for shipment and return to depot; complete all RMA and reporting requirements.
? Maintain excellent customer relations, professionally representing the company.
? Assist in customer training of installed systems and equipment.
? Responsible for customer coordination and customer satisfaction.
? Use proprietary software to report all field work activity.
? Assist FSEs in performing bearing replacement and similar major repair projects.
? Maintain use of PM consumable and return of repairable parts.
? Provide unscheduled repairs of airport security equipment and perform scheduled maintenance or repairs of airport security equipment.
? Follow standard procedures to isolate and fix problems in malfunctioning equipment or software. Report design, reliability and maintenance problems or bugs to technical support.
? Work on complex problems where analysis of data requires an evaluation of identifiable factors.
? Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
? Work with various OEM second level support technicians.
? Acquire and submit monthly equipment performance reports.
? Assume responsibility for continued customer satisfaction and coordination of all activities with the customer; assist with customer training while representing the company in a professional manner.
? Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses and time card, implementing Field Service Bulletins (FSB), maintaining customer log books, and using sound judgment when dealing with customers.
? Comply with all safety requirements, including, but is not limited to, completing all required training, following the
guidance provided in company policies, procedures, manuals, and Technical Advisories, wearing Personal
Protective Equipment (PPE), applying Lock Out – Tag Out (LOTO), following safe lifting practices and “same day” reporting of any accidents, “near misses” and unsafe conditions.
? Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.
? Maintain tools and test equipment properly.
? Participate in on-going product training and to maintain all necessary certifications.
? Experience maintaining and supporting large, complex, electromechanical systems.
? Must have good customer skills and the ability to work under pressure.
? Must be self-starter, work well without supervision, and accept responsibly.
? Must be willing to accept and be adaptable to changing shifts and job requirements based upon the needs of the business and the customers.
? Maintain professional appearance as prescribed by the Company.
? Must be able to travel both domestic and international locations.
? Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
? Must work well without supervision and accept responsibility for timely completion of assigned work.
First year compensation of over $75,000 (base salary + annual bonus) and a generous benefits package. This
package currently includes medical, dental and vision insurance plans, a short and long-term disability plan, vacation and holiday pay. The plans you choose will be effective the 1st of the month following your date of hire. Hiring package includes a Savings 401K and Retirement Account plan, which you are eligible to enroll in.