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Position Description: Senior Field Service Technician
As Field Service Technician, you will play a vital role for company’s success of our field service execution. You will install, commission, troubleshoot, repair, operate, and maintain the company’s storage systems in the field. Both domestically and internationally. You will provide customer support, training, and work closely with our engineering teams to improve our product and service offerings.
The Field Service Technician is accountable for system installation, commission, and customer support. Reviewing and resolving warranty claims and assisting customers with non-warranty issues. Identifying improvements to the system and working with the system and manufacturing teams to improve the design of the overall DC system (including all system hardware and BMS software functions). Train our customers/partners on installation and commissioning procedures, system operation and best practices. The technician is also responsible for supporting services and maintenance of existing systems.
• Install, commission, troubleshoot, repair, and analyze the company commercial BESS as well as third party products sold by the company in the field, remote via email, telephone, and remote support tools (i.e., AR remote support tools), and site visits.
• Utilize company provided Field Service and Work Order Management tools to retrieve and update information timely and accurately
• Write reports, train customers, and respond to customers’ concerns regarding the functionality and performance of their system
• Develop detailed knowledge of company’s commercial products and third-party products sold by the company.
• Maintain a working knowledge of the NEC (National Electric Code)
• On a regular base work with high voltage DC electricity, three phase power, and the relevant software of the BESS and third part products
Education and experience:
• Minimum of six (6) years of (field) experience in Electrical/Electronics/Power electronics and or network communications is required.
• High school diploma (or GED) or higher, or equivalent combination of relevant education, training and experience required
• B.S/ A.A.S Degree in a technical field is strongly preferred.
• Prior experience in the renewable industry, preferable energy storage, is strongly preferred.
• Experience in applied problem-solving methodology
• Electrical safety training, NFPA70E or similar.
• Medium Voltage/ Substation experience is a plus.
Knowledge, skills, and abilities:
• Ability to work independently, and proactively with minimal supervision
• Ability to communicate challenges in a forthright and accurate manner
• Solid Computer skills: Windows, Office, Programming (PLC, controls experience a plus)
• Awareness of electrical, crane, forklift, and construction work safety.
• Understanding of DC Electrical systems and controls.
• Knowledge using data acquisition tools, data logging, metering, and electrical instrumentation.
• Exceptional communication skills: ability to lead by example and through influence
• Ability to travel domestically and internationally and work at field installations up to 100% of working time for up to three weeks at a time.
• Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
• Attention to detail and high level of accuracy
• Knowledge of the National Electrical Code
• Passport for international travel
• Regional location: Rosenberg, TX
• You can expect to travel regionally to support client sites as needed.
• Travel Requirements: Up to 50% - 70% to support training and customers as needed. Travel will be domestic and may be international as needed. On a weekly basis, you can expect to have 1-4 overnights per week as needed.
• Salary: $75K+ starting base depending on experience and qualifications plus OT; home office set up – smart phone, laptop, expense account will also be provided. With the expected travel and OT, potential compensation is $80K+ during the first year.
• Benefits: Medical, dental, vision and 401K (see website for more information).
Keys to Successful Interview:
Demonstrate your knowledge of a complex electrical/electronic systems and troubleshooting experiences. Give examples of equipment you specialized at in service. Be able to diagram it, explain it, and give examples of times when it broke down, how you troubleshot it, and how you fixed it. They want to understand YOUR thought process. How do you see things, analyze them, and come up with the solution. They may have a few diagrams and ask you to walk them through them. Relate by showing examples of what you have worked on and how you can easily catch on and grasp complex technical concepts. Discuss what kinds of military schools you attended and how exactly they relate to these machines you should already have the basics down--you just need to help them understand how your experience relates to “whole system” troubleshooting (not just bench/component-level). There may be instances in which you need to think outside of the box to obtain a solution – demonstrate your ability to handle such scenarios. In this role, you will be required to assess the situation and provide a solution. This might be something that can be immediately resolved or require additional resources. The hiring manager is seeking someone with maturity, presence, and a make it happen attitude. Convey to them that you have these intangible qualities to represent the organization in the most professional manner possible. Utilize specific examples that demonstrate your customer service experience. Everyone including people in the military have a customer. You must be able to work with a cool head on your shoulder and be able to interact with clients. Explain how you communicate with your customer in good and bad situations. They want to hire someone who isn’t timid and can communicate with confidence to clients. The position will involve autonomy so be prepared to communicate your ability to operate independently and on a team.