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Job Description

Job Title: Field Service Engineer
Location: Seattle, WA
Compensation: $$25-$40 depending of the level

This position is responsible for installing, troubleshooting and repairing company CNC machines.

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.
1. Provide exceptional customer service
2. Clearly and professionally interact with customers
3. Work closely with customers and machines to ensure equipment operates within expected tolerances
4. Pursue machine diagnosis of our internal Product Support Group (PSG) to repair company equipment
5. Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
6. At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
7. Use electrical and electronic knowledge to help troubleshoot and solve issues
8. Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
9. Clean, replace or install parts to maintain smooth operation of machinery and equipment
10. Assemble, install, align equipment as needed
11. Accurately report technical conditions and information of machines to PSG and management
12. Interface with cross functional work teams such as applications, sales, engineering, production,
13. When needed, provide onsite training to customers for operation and/or repair of machines
14. Assist other Field Service Engineers as needed
15. Receive factory product training and technical service knowledge as needed
16. Submit organized and helpful service reports for each repair mission
17. Help to develop or adjust existing technical documentation
18. Work as required with minimal supervision in compliance with all safety requirements
19. Travel up to 100%. Travel includes regional and national Weekend travel maybe required as well.
20. Must be able to lift 70 pounds without aid

Experience/Education
Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record.

Job Description

Position Details:

Title: Driver / Field Service Associate
Location: Kent, WA
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $21-24/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Job Description

Position Details:
Title: Biomedical Technician
Location: Seattle, WA (within 60 miles)
Shift: M-F 8am - 4:30pm (Flexible Schedule)
Compensation: $34 - $40, Plus Overtime
Benefits: Med/Den, 401(k) w/6% match, PTO, paid holidays, and much more!
Travel: Local travel, 60%. Regional 40% Company truck provided.

Position Description: We are seeking an experienced technician who provides direct technical field
service support for medical equipment at the customer site including installation, maintenance, repair and technical support.

Requirements:
• Minimum of 2 years of experience in a technical service capacity requiring
• electronics/biomedical training
• Minimum of 1 year of customer or field service experience required. Strong
• customer communication skills are necessary for daily customer interaction.
• Minimum of 4 years biomedical or field service experience with
• medical devices and meet the “Special Training or Competence”
• criteria below
• Previous computer networking experience preferred.
• Must have good communication skills and be able to effectively articulate and
• communicate company and product information to external and internal
• customers.
• Must be able to read and understand schematics and other diagrams
• provided for use in repairing, troubleshooting and maintaining Draeger
• equipment and comprehend technical problems presented and render an
• effective solution.
• Must be proficient in the use of PC applications including MS office suite, and
• able to use or learn other applications as business dictates.
• Demonstrates aptitude for learning new technologies.
• Must have a valid drivers’ license and acceptable driving record.
• Must be able to travel within territory and willing to travel outside of territory
• when needed.
• Possesses & maintains expert level support for all modalities for which
• training has been provided.
• Demonstrates initiative and is results oriented.

Job Description

Position Details:

Title: Field Service Technician

Location: Quincy, WA

Shift: Day shift

Compensation: $34-$44 per hour+ OT

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)

Travel: 75%-80% (Regional, Surrounding States, Conducting Training in Richmond VA)



Position Description:

Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Requirements:

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment
Will consider High School Diploma/GED and 10 or more years’ experience.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Advanced level of ability to use Microsoft Office products.
Moderate ability to self-Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Military Preferred

Job Description

Position Details:
Title: Lead Machinist
Location: Puyallup, WA (about 45 min south of Seattle)
Shift: 3:00pm – 11:30pm Monday – Friday
Compensation: $34-$38/hr. + $2 shift premium for swing shift after day shift training period
Benefits: Company offers an outstanding, wide-ranging benefits package with all offers of employment including medical, dental, vision, insurance, 401K match, PTO/vacation/sick time, and much more.
Travel: None

Position Description: As a 2nd Shift Lead Machinist, you will oversee a team of 5-10 manual machinists, ensuring they are efficiently producing accurate parts by managing project workflows, interpreting complex blueprints, troubleshooting machine issues, training new machinists, and maintaining safety quality standards within the machine shop, all while primarily focusing on manual machining operations.
• Lead and delegate tasks to a team of manual machinists, ensuring everyone understands project requirements and deadlines.
• Inspect finished parts to ensure they meet precision specifications and quality standards, identifying and addressing any discrepancies.
• Possess in-depth knowledge of manual machining processes, including operating lathes, mills, grinders, and other manual machinery.
• Accurately read and interpret complex blueprints, translating design specifications into machining procedures.
• Troubleshoot machine malfunctions, identify root causes of production issues, and implement solutions to maintain efficiency.
• Train new manual machinists on proper techniques, safety procedures, and equipment operation.
• Assist in planning production schedules, optimizing workflow, and managing material usage.
• Collaborate with production managers, and other departments to ensure project alignment.

Requirements: Candidates must have a HS diploma/GED. Demonstrate ability to lead and oversee the machinist team, assigning tasks, monitoring performance, and providing guidance and training as needed. Candidates ensure that work is completed according to specifications and deadlines. with a strong mechanical background, good knowledge of mechanics, machining cylinder rods, pistons, barrels, and heads for heavy duty industrial, mining and construction hydraulic cylinders. Candidates will operate large lathes, mills, drills, and shop equipment, so experience with running engine (manual) lathes is required. Candidates must have a good background and pass a drug test and physical.

Job Description

Senior Building Engineer (Critical Environment)
Location: Redmond Washington
Shift: Tue-Sat 12:00pm-10:00pm
Compensation: $86k-90k + company vehicle for onsite business only
Benefits: - Benefits start 1st of the month following your hire date: Standard medical, dental, vision, 401k matching ½ of 1% up to 6%, PTO program, uniforms and tools are paid for. First year of employment - 15 Days of PTO. Year 1 - 4 of employment 20 days of PTO. Internal advancement available after 6-month mark
Travel: 10% or less usually, more would be needed in the event of emergencies, not a requirement.
Vaccine Requirement: None

Position Description:
As a company Critical Environment Senior Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing, electrical, painting, roofing, heating, and cooling. This position is apart Engineering and Technical Services job function and is responsible for providing support, preventive maintenance, and repairs on equipment and systems.

Responsibilities:
• Perform maintenance and repairs to the mechanical, plumbing, structural, furniture, fire, life safety, and control systems. Keep facility and building systems up to applicable standards as assigned.
• Comply with all applicable codes, regulations, governmental agency, and company directives related to building operations and work safety.
• Maintain an energy management program.
• Ensure all systems operate in the most efficient manner.
• Assist with the implementation of a preventive maintenance program to ensure that building machinery and systems meet or exceed their rated life.
• Perform emergency repairs as needed.
• Follow departmental policies for the safe storage, usage, and disposal of hazardous materials. Maintain a clean and safe workplace.
• Review inspection to building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.
• Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
• Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with company RISE values.
• Work to build consensus and convince others to reach an agreement.
• Impact a range of customer, operational, project or service activities within own team and other related teams.
• Work within broad guidelines and policies and explain difficult or sensitive information

Requirements:
• Clean driving record
• 60% HVAC/40% Electrical – must have post military experience
• Engineering experience that focuses on HVAC and Electrical.
• Clean Room and/or Controlled / Critical Environment experience preferred.
• EL-06A, EL-07, or EL-01 electrical trainee license required.
• Electrical Safety training and/or license is a plus. NFPA-70E certification is preferred.

Job Description

Position Details:
• Title: Field Service Tech
• Location: Seattle, WA; Richland, WA
• Shift: Normal Day Shift
• Compensation: $70k – 78k base (to start), plus OT (10 – 15% OT hours) & Bonus First Year W2 = $105k – 115K first year
• Overtime : Position is salaried and non-exempt. Overtime paid out at 1.5x your base rate (base rate = Salary/2080 hrs) after 8 hours in a single day.
• Benefits:
• Company Truck w/ Gas Card, Laptop, Cell Phone, and Tools provided
• Short- and long-term Disability Program
• 401(k) Plan with dollar-for-dollar company match up to 6%
• 15 days of PTO, 12 paid holidays
• Excellent Medical/Dental/Vision/Life Insurance with personal low contribution
• Company Stock Purchase Plan
• Travel: In this position, you will service numerous customers within your region, overnight travel is 10-15 nights per month.

Position Description:
This Field Service Representative position will be within the company U.S. Services business team. This team focuses on servicing critical data center equipment. They are the OEM (Original Equipment Manufacturer) service provider for company electric equipment.

As a Field Service Representative, a typical day for you might include:
• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Requirements:
• The company is looking for strong Military Veteran technicians with training, education, and experience in electronics and/or electrical theory, maintenance, and troubleshooting.
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment is a plus
• Safe driving and vehicle operations skills; clean driving record
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• The capacity to move service equipment weighing up to 50 pounds


What we have for you:
“Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.”

Job Description

Position Details:
• Title: Customer Service Engineer
• Location: Everett, WA (must live between Everett and Mount Vernon, WA)
• Shift: Monday – Friday 8am – 5pm, while training; after training you will need to have some shift flexibility that includes a 10am – 7pm normal schedule (7% Shift Differential) or 12pm – 9pm (15% Shift Differential), plus OT is frequently required.
• Compensation: First Year Total Comp = $96k – 105.6k
Base Payrate $70,000 – 78,000
Additional Average OT $10,500 – 11,700
Shift Differential (7% - 15%)
5% Target Bonus $3500 – 3900
Annual Value of Company Car $12,000 .
Total $96,000 – 105,600
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
• “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around St. Paul, MN and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies Company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.