Civilian Jobs for Military and Veterans

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Civil Superintendent
Location: Columbus, MS
Salary: $95k-$105k

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Outbound Warehouse Supervisor: This is an Operations position responsible for supervising the activities associated with warehouse operations. Responsibilities include, but are not limited to, the supervision of order selection, product replenishment, order loading, ensuring safety and security of the warehouse and providing management and direction to assigned warehouse staff.

Compensation: Target base salary ~$68K to $78K, plus annual incentive bonus (averages ~15%)
** NOTE: salaries can potentially go up to $85K+ for higher-COL areas and significant relevant experience
Locations:
? Des Plaines, IL (northwest suburb of Chicago) - night shift (starts at ~5:00p Sun – Thurs)

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$85k-$90k 3 step interview process. 2 phone 1 in person. Office is located on 28th Ave next to FIT. M-F 9-6 sometime longer. 10 people total in office. Open air environment. Candidate will need to have very strong attention to detail and be extremely organized. Having worked in the fashion world would be a huge plus. Cash Flow management is a must. AR and AP is challenging and individual must have great communication skills to stay on top of international vendors. Italy, France, Japan ect.. This position will wear many hats and must be independent and discreet. Position offers full benefits 2 weeks’ vacation, 6 sick days. 90 day grace period for benefits to be active.

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Equipment Manager
Location: Denver, CO
Salary: $75k-$120k

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Maintenance Manager

Position Details:
Location: Spartanburg, SC
Target Salary: $80K+
Supervision: Leads a team of up to 10 employees across a 24x7 operation
Benefits: Comprehensive benefits package available to all full-time employees.

Position Description: Maintenance Manager
As a Maintenance Manager you will provide leadership, training, and direct support to all maintenance department personnel. Responsibilities include:
• Maintaining a high awareness of safety, quality, and teamwork within the maintenance team.
• Coordinating planned maintenance tasks and scheduling with the maintenance team including working with other departments for equipment availability.
• Ensuring all maintenance tasks are complete including daily PM activities and planning scheduled maintenance to insure maximum equipment efficiency and uptime.
• Tracking equipment efficiency and root cause analysis on all equipment failures to minimize cost and increase production.
• Promoting a safe work environment by supporting safety committee and leading by example.

Requirements:
This position is a great opportunity for someone who has proven themselves in a maintenance department and can provide examples of their ability to lead and motivate teams. Whether you are a current maintenance team leader or senior maintenance tech, looking to take the next step in your career, or a seasoned maintenance supervisor, this position will challenge you to grow professionally.
• Ability to lead others and delegate tasks effectively.
• Ability to coach and mentor.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity.
• Ability to apply understanding to carry out instructions furnished in written, oral or diagram form.
• Operation of tow motors and manlifts, as well as climbing ladders.
• Ability to perform multiple tasks in a timely manner with a production environment.
• Knowledge of all OSHA safety rules and regulations as well as environmental standards.
• Ability to manage maintenance budget and maintenance spending.
• Ability to manage and oversee large capital projects.
• Ability to understand cost structure and P&L statements.

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Business Development Manager

Position Details:
Location: Tampa, FL
Pay: $75-90K Base salary plus commission. Total comp can exceed $100K in the first year
Travel: May involve daily travel to customer sites within the region
Benefits: Offers a comprehensive benefits package including medical, dental, vision, life and disability insurance; 401(k) and ESPP; paid holidays, vacation and sick time; and more.

Position Description: Business Development Manager
The Business Development Manager works to develop new and potential accounts within a defined territory, which includes Technical Solutions. This person works with prospective clients to explore the strengths and weaknesses of their current service program and works with a team of operators to develop and implement an effective sales strategy for either an individual or a bundled solution. The BDM owns the strategic selling process and communicates value to resolve the client’s issues. This person is responsible for the orchestration of the sales process, including the implementation and transition process for new business

Essential Functions:
• Proactively seek out new business opportunities by conducting cold call activities to prospective customers, calling on current customers, and networking to secure first appointments with existing building owners at the decision maker level.
• Identify, plan, and execute growth strategies and tactics for existing clients.
• Partner with businesses to help coauthor unique and outside-the-box solutions.
• Develop risk-mitigation strategies to assist customers in budgeting for future projects by eliminating costly emergency service calls.
• Develop and present pricing options for service and planned maintenance agreements and assist the partners in budgeting for future.
• Benchmark partners’ facilities to target inefficiencies to see where they stack up against other businesses in their industry and area.
• Develop and maintain strong business partnerships with the purpose of gaining the client’s trust, meeting their objectives, and delivering value added solutions.
• Build financial and life cycle analyses with our tools, to quantify value from the customer’s perspective.
• Generate and deliver impactful proposals with professional executive level presentations that lead to signed contracts.
• Participate in sales and industry training and convert that training to sales results.
• Coordinate and cooperate with other members of the operations and sales teams in the branch location to ensure the customer’s needs are achieved.

Requirements:
This position is ideal for a military veteran with a technical background that is motivated to gain a sales position in a large multinational organization. Whether or not you have previous sales experience, you can be considered for this role, provided you have the attitude and aptitude to excel in a competitive sales environment. You will need to posses the following qualities:
• Technical expertise or aptitude strongly desired.
• Ability to communicate and present effectively to groups and all levels including executive.
• Leadership, along with the desire, ability, and skills to manage the entire sales cycle.
• Strong ability to write compelling, detailed proposals.
• Must be well organized and able to handle multiple proposals and processes simultaneously.
• Proficiency in Microsoft Office Suite.

What Sets You Apart:
• Previous sales experience, preferably within facilities services or other business solution or service sales direct to end-users.
• Proven ability to build relationships with existing clients to maintain present sales and to facilitate add-on business and services.
• Proficiency in Salesforce.com (or similar CRM).

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Our client is one of the fastest growing and profitable technology startups. Creating the future of diamonds for jewelry and semiconductor applications, we use proprietary plasma reactor technology to produce high-quality diamond without carbon footprint and sell diamond jewelry online via our VRAI direct-to-consumer brand.

Position: Equipment Ops Technician
Location: Wenatchee, WA
Pay: $25 - $30 per hour + overtime

Our client is looking to bring on an Equipment Ops Technician to the team. As an Equipment Operations Technician, you will be joining a team of highly skilled production technicians and engineers. This position focuses on operating and repairing complex semiconductor style plasma CVD reactors and their support equipment.

Responsibilities:
• Troubleshoot plasma CVD reactors which have complex computer controlled electro-mechanical, high vacuum, high power microwave, and high pressure gas systems.
• Perform routine maintenance and repairs to minimize tool down-time and increase equipment availability and reliability.
• Create and maintain production, maintenance and repair documentation, and records as needed.
• Work with team members and independently with a high degree of initiative to support and maintain good manufacturing processes and continuous improvements.
• Communicate production status and issues in a timely manner to team members and management.
• Train personnel on equipment, maintenance, and safety practices.
• Operate, repair, and maintain equipment including, but not limited to, CVD reactors, high-temp hydrogen furnaces, lasers, compressors, chill water systems, high-pressure gas systems, H2 generators, purifiers, DI water units, HVAC, and rotoblock UPS systems.
• Assist in facilities maintenance to ensure an adequate production environment.
• Shifts are on a 3 day, 12 hour rotation.

Requirements, Education & Skills:
• Manufacturing or Facilities experience a plus.
• Lead technician experience is preferred.
• Military technical training with 4+ years’ experience in electronics or related discipline
• Ability to troubleshoot high vacuum systems, microwave systems (generators, waveguide, tuners) using schematics, drawings, piping diagrams or equipment manuals and specifications
• Strong electrical and mechanical aptitude in facility equipment required (pumps, motors, compressors, heat exchangers, VFDs, PLCs, etc.), compressed gas control, purification, and monitoring systems a plus
• Familiarity using PPF and safe practices when working with HV, microwave, compressed gases, and chemicals.
• Ability to perform critical tasks with a high level of accuracy per procedures
• Good computer skills, and MS-Office (or Google apps equivalent)
• Excellent written and oral communication skills
• Documentation experience a plus
• No work restrictions: This position requires standing, kneeling, reaching, climbing ladders, and occasional lifting of up to 50 lbs.
• Must be able and willing to work overtime and weekends to meet production goals

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Machinist
Position Details:
Location: Sunbury, Ohio (20 minutes North of Columbus, OH)
Shift: First shift hours M-F, otherwise only as needed
Compensation: Starting hourly rate $18/hr-22/hr. + 10-15% O/T. First Year W2 expected $50K-$60K

Position Description: Machinist
Program, set up, operate, and perform autonomous maintenance on CNC lathes and mills. Machine precision production parts using CNC machines and a variety of manual machine tools. Operate mechanical equipment using blueprints and schematics to ensure proper dimensions and tolerance levels. This position reports to the shop supervisor.

Essential Duties and Responsibilities
• Read technical drawings and set up the machines in accordance with these blueprints
• Use computer software to create cutting paths and program machines using G-Code accordingly
• Perform quality assurance tests to ensure products meet design specifications
• Adjust machine cutting paths or settings to optimize production while maintaining quality
• Consider tools required to cut materials and program machines accordingly
• Troubleshoot and resolve problems with machines as they arise
• Perform basic machine maintenance such as cleaning and sharpening
• Consults with engineering and other appropriate personnel regarding product information such as design, capacity and purpose, and types of material to be used to fabricate part or product
• Study sample parts, blueprints, drawings, or engineering information to determine methods or sequences of operations needed to fabricate products
• Calculates dimensions and tolerances using knowledge of mathematics and instruments such as micrometers and calipers.
• Align and secure holding fixtures, cutting tools, attachments, accessories, and materials onto machines
• Sets up, adjust, and operate all the basic machine tools and many specialized or advanced variation tools to perform precision machining operations.
• Design fixtures, tooling, or experimental parts to meet special engineering needs
• Monitor the feed and speed of machines during the machining process
• Dispose of scrap or waste material in accordance with company policies and environmental regulations
• Machines parts to exact specifications and tolerances using machine tools, such as lathes, milling machines, shapers, or grinders
• Perform experimental machining requiring special tooling and materials
• Confer with engineers, production personnel, programmers, or others to resolve machining or assembly problems

Requirements: The best candidates will be outstanding current or former military electronic technicians or mechanics with an accomplished track record in service and maintenance. The best candidates will be able to read blueprints, schematics and wiring diagrams to extract necessary technical information for the job at hand. The candidate must have a good systems understanding and ability to work in an ERP environment. Working knowledge of shop mathematics and manufacturing experience, or relatable industry experience, is required.
The company is seeking a self-motivated, hard-working individual who is well organized and can operate with little or no supervision.
• Familiarity and skill with interpreting technical drawings and blueprints
• Skilled at troubleshooting and resolving mechanical or logistical problems that arise
• Ability to work independently and closely follow directions is essential

Benefits: Full health benefit package with medical, dental, vision, life, disability, HSA and 401K with 19-days paid time off annually.

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o 1 for day shift back half of week
o 1 for day shift front half of the week
o CWW schedule

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Vibration Analyst
Location: Webster, TX
Salary: $80k-$100k

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Sales Representative

Position Details:
Location: Kansas City
Salary: $65-70k base + commission; first-year commission typically $15k A vehicle allowance is also provided at $800/month.
Travel: You will be covering a region covering much of the Midwest. Quite a bit of driving time will be involved.
Degree preferred, or similar experience.

Position Description: Sales Representative
As Sales Representative, you will represent the company and interface with clients and customers daily. You will work closely with the marketing team to foster existing relationships and discover new businesses and clients to create new partnerships.

Responsibilities include:
• Travel and meet with customers face-to-face
• Learn & understand Gator products, and teach customers about applications and uses
• Grow existing business
• Discover potential customers and develop new business
• Presenting to audiences of up to 25-35 attendees.
• Solid ability to learn and use CRM software (Sales database)
• Strong ability to learn the landscaping and construction industry.
• Be able to build strong relationships with customer base.
• Be able to cultivate new relationships.
• Be able to facilitate certified training presentations.

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Senior Accelerator Operators for a domestic leader for innovating and providing nuclear medicine for critical patient healthcare needs.

Position: Senior Accelerator Operator
Location: Beloit, WI
Shift: Rotating Shift supporting 24-hour manufacturing facility
Benefits: Company offers a benefits package including comprehensive health, dental, life, Short- and Long-Term Disability; 401(k) match up to 4%, Employee Stock Options, 20 days PTO, and several other benefit options.

Position Description: Senior Accelerator Operator
The Senior Accelerator Operator will assist in the development of the processes around routine and non-routine particle (electron) accelerator equipment operations and maintenance tasks necessary to manufacture radiopharmaceuticals safely, compliantly, and efficiently. The Senior Accelerator Operator will guide a team in performing routine operations and maintenance. The individual will be required for the operational success of the radioisotope production process, including accelerator startup/shutdown operations and maintenance, target irradiation, and other routine operations.
This position will be the point of contact to a shift team that must work independently and with limited supervision. The shift team will be responsible for responding to abnormal incidents and breakdowns, escalating issues appropriately, and troubleshooting as necessary.

Position Responsibilities:
• Provide support for operational and testing activities of the accelerator and associated systems
• Give direction and assist with routine maintenance, functional tests, and inspections of accelerators and associated systems, and equipment
• Assist the development of production documents, such as Standard Operating Procedures, Work Instructions, Forms, and Logs
• Performs various aspects of the radiopharmaceutical irradiation and production process, including pre-production set-up, manufacturing processes, and post-production activities

Qualifications and Areas of Experience:
• Navy Nuke Background is an ideal fit
• BS or Technical qualification in Engineering, Physics is preferred
• Minimum of 3 Years working in a highly regulated/cGMP environment or equipment experience
• Experience working with electronics, testing equipment, and mechanical systems
• Understanding and knowledge of the operation of an accelerator, reactor, or other radiation producing devices
• Experience in radiopharmaceutical production is preferred

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Medical Equipment Technician

Position Details:
Location: Des Moines, IA
Status: Full-time, non-exempt
Salary: $42-46K base plus overtime (annual average 15-25%)
Schedule: Monday – Friday (clinics are typically open from 7 am – 7 pm)
Travel: Work will be accomplished in various departments of the medical treatment facility or logical extension of the facility (i.e., satellite clinic, health and wellness centers). Occasionally work will be on live electrical wires, switches, and transformers or various voltage levels, exposing the worker to the possibility of shock, cuts, bruises, scrapes, and serious burns. Exposure to ionizing and non-ionizing radiation is possible, employees shall use appropriate safety procedures and devices as required. Technicians are required to travel by vehicle daily anywhere from 1-6 hours on average, additional travel may be required on occasion. Overnights are not common but may be required on occasion. Technicians may be required to travel by air on occasion for training and work outside of territory.

Position Description: Medical Equipment Technician
Medical Equipment Technicians (MET) are responsible for the maintenance of customer-owned medical equipment to assure it is functioning properly to comply with manufacturer specifications. The MET performs operational verification, preventive maintenance, and corrective repair service under the guidance of a qualified Biomedical Equipment Technician or supervisor. The core responsibilities would include:
• Provides equipment inspection, maintenance, calibration, and repair service on a variety of medical equipment.
• Communicates in a timely and professional manner with customers to provide technical explanations of equipment functionality and service equipment to the highest standards.
• Have a basic understanding of medical equipment and be able to communicate the use, features, and functionality of supported equipment to customers.
• Ability to communicate with Original Equipment Manufacturers (OEMs) and have a basic understanding of manufacturer standards and various equipment.
• Deliver and install the medical equipment needed by a customer in a new clinic opening.

Requirements: The ideal fit for this role is a military veteran with either an mechanical or electronical background. If you don’t have a military background, an Associate degree in a technical program and some hands-on technical experiences are perfect. Additional requirements include:
• High school diploma or equivalent required
• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record
• Strong mechanical aptitude and ability to read and follow instructions
• Basic knowledge of mechanical and electromechanical systems
• Ability to communicate effectively, both orally and in writing
• Ability to document repair actions, and submit reports on schedule
• Ability to maintain approved parts inventory
• Willing to travel periodically to support business needs
• Able to lift and/or push up to 75 pounds
• Able to stand and walk for extended periods of time
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time

Preferred Qualifications (not required):
• Associate degree or technical training in Electronics or Mechanical
• Principles or equivalent formal military technical training program is preferred
• Extensive knowledge of mechanical and electromechanical systems
• Experience repairing fitness, physical therapy, biomedical equipment ranging from treadmills and ellipticals on the fitness side to ultrasound units and hand dynamometers on the biomedical side
• Well organized with excellent time management skills and ability to meet
• deadlines
• Fast learner who is comfortable working independently that also has experience working in a team to deliver a solution-based service to customers
• Ability to communicate highly technical issues to a customer in an easy-to-understand manner

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Lead Mechanical Systems Engineer for a domestic leader for innovating and providing nuclear medicine for critical patient healthcare needs.

Position: Lead Mechanical Systems Engineer
Location: Madison, WI
Shift: M-F Day Shift (Non-Traditional Hours may be needed during projects), Hybrid work schedule is an option for this position
Benefits: Company offers a benefits package including comprehensive health, dental, life, Short- and Long-Term Disability; 401(k) match up to 4%, Employee Stock Options, 20 days PTO, and several other benefit options.

Position Description: Lead Mechanical Systems Engineer

The Lead Mechanical Systems Engineer is responsible for leading and mentoring other Engineers and/or Technicians. This position is a leadership role within the organization, responsible for managing the development of products and processes in compliance with FDA/cGMP regulations and standards.

We are looking for a hands-on leader that can engage directly in problem solving, developing to standards and processes, as well as managing both an internal team and outsourced partners. You will act as a liaison between Program Management and the design team to drive the design project to completion.

Position Responsibilities:
• Select, mentor, and oversee the ongoing training, growth, and development of all direct reports (5-8 individuals)
• Act as subject matter expert for a particular engineering discipline or project
• Define and document Engineering best practices and internal processes for continuous departmental improvement
• Develop project plans, schedules, and resource plans working with Project Managers
• Track progress to schedule, guide team to meet deliverables, and hold individuals accountable for deliverables

Qualifications and Areas of Experience:
• BS in Engineering (Electrical, Mechanical, Chemical, Biomedical, or similar fields)
• Demonstrated progressive experience in the design field, preferably in a regulated field (medical, automotive, aerospace)
• Minimum of 1-2 Years of Team Leadership experience and/or training with Engineers or Technicians
• Pharmaceutical and Medical Device experience is strongly preferred
• Project management experience preferrable
• Exposure and familiarity with FDA/cGMP compliance very favorable

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Critical Facilities Manager (CFM)
Location: Chicago, IL
Salary: $105k-$120k

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As an Equipment Maintenance Technician, you will be performing various maintenance tasks in order to repair, sustain and improve equipment and processes utilized in a photomask manufacturing facility. Expected qualifications include strong electronics troubleshooting skills (ideally to board-level repair); the ability to interpret electronic/electrical and mechanical schematics; and the ability to use test equipment such as multimeters and oscilloscopes.

Location: Round Rock, TX (North Austin, TX area - 20 miles from downtown. Very nice location!)

Salary: $25/hr - $28/hr + Overtime + 10% premium for night shift and 25% premium during weekends

Shift: 12-hr night shift on one of the two schedules listed below:
a) 6:00p – 6:00a Sunday thru Tuesday and every other Saturday
b) 6:00p – 6:00a Wednesday thru Friday and every other Saturday

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Chemical Operator 1

Position Details:
Location: Richmond, VA
Shift: 1st shift (7am – 4pm) & 2nd shift open
Salary: Base $18+/hour. OT is available + $1,000 sign on bonus + VAX bonus
Career Progression: Offers a self-paced advancement and pay system for learning additional skills and certifications. As new skills and certifications are earned, pay and position increase accordingly.
Benefits: Offers a great benefits package to include medical, dental, and vision coverage. In addition, there is vacation, sick days. There is a 401(k) with a 4% company match that starts 90-days after hire. Also provides life insurance for their employees at 2x annual salary.

Position Description: Chemical Operator 1
Operate or tend equipment to blend, mix, process, and/or control chemical reactions of industrial chemicals. Equipment used includes small to large capacity tanks/reactors, forklifts, pumps, and agitators

Essential Functions and Responsibilities
• Inspect work area and equipment to detect leaks or malfunctions, shut equipment down if necessary and notify maintenance or engineering of equipment malfunctions.
•Monitor gauges, recording instruments, flowmeters, or products to ensure that specified process conditions are maintained
.•Open valves or start pumps, agitators, reactors, blowers, or automatic feed of materials
.•Adjust controls to regulate temperature, pressure, feed, or flow of liquids and times of prescribed reactions, according to plant procedures for processes and equipment
.•Record operational data, such as temperatures, pressures, ingredients used, processing times, and test results.
•Observe safety precautions to prevent fires or explosions.
•Draw samples of products at specified stages so that analysis can be performed and send samples to laboratory for testing
.•Read process run sheets to determine products, ingredients, and follow prescribed procedures
.•Drain and pump solutions to flush and clean tanks and/or equipment
.•Make minor repairs, clean and maintain equipment using hand tools.
•Measure, weigh, and mix chemical ingredients, according to process run sheets.
•Follow appropriate industrial emergency response procedures per training
.•Drive/operate forklift to move chemical materials to and from work area

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Field Service Technician

Position Details:
Locations: Charleston (AOR: Charleston, SC to Wilmington, NC)
Shift: M-F normal hours with extended OT as required
Travel: Yes, on average 2 nights a week
Pay: $55,000 - $60,000, plus bonuses based on revenue generation, with consideration given to attitude, team play, neatness, timely paperwork, and care of company assets.

Position Description: Field Service Technician
The Field Service Technician is responsible for service, installation, and repair of automated pump stations, pump controls, piping, valves, and related equipment, within his assigned operating area. He is expected to identify opportunities for both new equipment and service sales, and work with both his Regional Field Service Manager and the Inside Sales Manager, as required, to secure orders for the company. As a representative of the company in direct contact with end-user customers, the Field Service Technician is expected to conduct himself in a highly professional manner at all times.
• Troubleshoot mechanical and electrical issues on automated pump systems.
• Use a multimeter, process meter, megger, vibration meter, laser alignment tool, and other instruments to diagnose pump motors and controls issues.
• Instruct customers on proper procedures for operating and maintaining equipment.
• Install pump stations, pumps, and motors using cranes and other heavy equipment.
• Set up and maintain telemetry networks utilizing radios, cellular modems, DSL lines, etc.
• Perform pump station preventive maintenance.
• Promote sales of company products and services to solve customer problems.

Requirements: The ideal fit for this role is a military veteran that served in the nuclear Navy. Must be able to work independently and be able to adapt well to a constantly changing schedule.
• Excellent communications skills.
• Strong mechanical aptitude
• Ability to learn to read and interpret wiring schematics, mechanical drawings, and technical literature.
• Travel--/overnight stays during the week are necessary—DO NOT APPLY IF YOU ARE NOT WILLING TO TRAVEL

Benefits: Provides comprehensive health and insurance benefits for its employees as well as a stock option plan. The company offers competitive paid vacation time, sick leave, and holidays.
• Full benefits—health and dental insurance, 401K, vacation-- following 90 days of employment.
• Company vehicle provided to experienced technicians.
• Laptop computer, cell phone, and specials tools provided.
• All travel expenses covered—motels, food & lodging.
• Continuous training to improve employee skills and create opportunities for advancement.
• Mentoring and strong internal support from experienced senior technicians and managers.
• Culture of a privately-held company where our most valuable assets are our employees and their collective knowledge, skills, and work ethic.

Job Description

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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Technical Service Manager

Position Details:
Location: Charlotte, NC
Travel: 30-50%
Job Type: Full-time
Salary: $75,000 - $80,000
Benefits: An excellent benefit package includes but not limited to medical, dental, vision and 401K

Position Description: Technical Service Manager
This role is responsible for providing hands on installation and service repairs within the Americas as the market is developed and then will evolve to be more heavily weighted on product training on installation and service to additional technical support and other service organizations as they are established. This role will also manage our warehouse location including the receiving/shipping of parts and inventory and inventory management.

Responsibilities:
Training and Service Development:
• Responsible for the development, standardization and documentation of all installation, service maintenance and warranty support practices
• Help developing NA markets by provide technical product training for distributors, resellers, service providers on product knowledge, assisting with problem solving, customer queries & recordkeeping
• Maintain records of technical product training for all providers ensuring regular training opportunities for their staff
• Coach and assist providers nationally for proficiency in installations, service visits, and warranty service requests
• Coach and assist service providers to maintain an appropriate level of spare parts stock to meet service needs

Customer Relationship and Support:
• Develop relationships with providers and customers that support compliance, governance, quality, integrity, trust, reliability, and efficiency
• Manage and maintain accurate data for all customer interactions and Call Cycle within Salesforce CRM
• Support distributors, resellers and service providers nationally, through technical product training, technical advice, and troubleshooting
• Keep abreast of products and technologies through in-house training, external courses, trade publications, etc

Installation & Service:
• As the market develops perform new product installations, pre-installation audits, service repairs, and preventative maintenance in accordance with the company’s manufacturing specifications, company policy or guidelines, and compliant to all relevant standards, and to customer’s directive and satisfaction
• Complete all scheduled work daily in an efficient and effective manner

Competencies:
• To perform the job successfully, an individual should demonstrate the following competencies in this position:
• Resourcefulness, Passion, Decision Making, Independence
• Initiative, Team Player, Analytical Skills, Organizational/Planning
• Customer Focus, Clear Written/Oral Communication


Requirements:
• 3-5 years of experience in the appliance or HVAC industries would be highly regarded. Drinking water treatment or dispensing related industry beneficial
• Ability to travel 30-50% Domestic and overseas travel will be required
• A nationally recognized appliance repair or trade certification such as: Institute of Appliance Service Technicians (IoAST) certification, and/or National Appliance Service Technician Certification (NASTeC), and/or a Diploma in Heating, Air Conditioning, and Refrigeration, and/or a certification in Electrical Construction and Maintenance is preferred
• Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills
• Exceptional planning and time management skills, training facilitator and the ability to work unsupervised
• 2+ years of Management Experience leading a team of technicians including scheduling, travel, job performance reviews, training, and supervision
• Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM

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Company Description: David Weekley Homes began in 1976, at a time when affordable housing was dull and unimaginative. They quickly made a name for themselves with an emphasis on innovative design and a commitment to Customer Service that would change the face of homebuilding forever. As word spread about their unconventional approach, so too did the demand for custom David Weekley homes. They soon grew to become Texas' largest homebuilder, with operations in Houston, Dallas/Ft. Worth, San Antonio and Austin. Today, David Weekley Homes builds in 23 markets from Colorado to the Carolinas and is the second largest
privately held builder in America.

Before long, the company had garnered hundreds of awards for homebuilding excellence, including National Builder of the Year, the National Housing Quality Award and the America's Best Builder award. David Weekley Homes has also been named to FORTUNE® magazine's list of “100 Best Companies to Work For,” and Training magazine's Top 100 list. The Training Top 100 is a ranking of organizations that excel at human capital development, and is not only a great way to recognize the amazing Team Members we already have, but a great tool to help recruit the best of the best. David Weekley Homes stands firmly behind its core values: Integrity, Superior Product, Expect the Best and Excellence.