Description
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Position Details:
Title: Service Sales Manager
Location: Denver, CO
Shift: Monday-Friday
Compensation: $130,000-$140,000/yr.
Benefits: Company Medical, Dental, and retirement plan available; car allowance
Travel: Travel within assigned territory to visit client sites
Vaccine Requirement: No
Position Description:
Drive the activities and performance of the Service Sales Representatives (SSR) team in each assigned territory. Set individual and team sales targets, track results, and provide ongoing training, development, and coaching to the Associates under your care.
Essential Duties and Responsibilities:
• Hire, onboard, and continuously coach Service Sales Representatives to achieve company goals.
• Coauthor a formalized Associate Development Plan (ADP) for each member of the team and conduct quarterly progress meetings to encourage continued growth and
• Conduct annual performance evaluations for each
• Provide meaningful weekly Plan and Review (PAR) sessions for each
• Develop annual sales plan for assigned territories and set individual sales targets for each SSR.
• Ensure each SSR consistently generates revenue through timely follow up on recommended repairs from technicians in the field.
• Provide guidance to each SSR to understand the customer’s organization and decision-making process and commit the customer to a decision-making timetable.
• Assist each SSR to perform site surveys of mechanical, as needed.
• Ensure each SSR provides the client with solutions identified by field technicians, supervisors and/or project sales representatives.
• Educate and assist SSRs with understanding the urgency and priorities based on customer needs.
• Assist SSR with receiving parts quotes and preparing proposals for customers with urgency.
• Works closely with the Operations Department and communicate customer needs, repair requirements, etc.
• Prioritizes customer’s requirements and displays a high sense of urgency to meet demands.
• Accurately applies company pricing policy.
• Supervise SSR use of sales software, to include the ERP system and CRM; become an expert in each and develop the same in each
• Track and report sales results weekly
• Analyze data in CRM system to track performance of each SSR and the team, against established company KPI’s.
• Build and maintain long-term business relationships that protect the maintenance base and lead to future new
Requirements:
• Bachelor’s Degree preferred.
• 5 or more years of sales, management, or process improvement experience with proven success
• Experience in planning and implementing winning sales strategies.
• Excellent written and verbal communication
• Experience using Microsoft Office; CRM, Word, PowerPoint, and Excel
• Must possess a valid driver’s license and currently maintain a safe driving record as required by the company’s insurance provider.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
• Business Acumen – Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, and aligns work with strategic goals.
• Highly Competitive – Possesses a strong desire to compete and succeed.
• Goal and Results Orientated – Sets aggressive goals and holds oneself accountable to achieving them.
• Emotional Control – Remains calm and professional under intense situations, whether positive or negative
• Professionalism – Approaches others in a tactful manner, treats others with respect and consideration regardless of their status, accepts responsibility for own actions, and follows through on commitments.
• Initiative – Identifies areas for improvement, formulates a plan, and implements change.
• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and receives feedback, contributes to building a positive team spirit, builds morale and group commitments to goals and objectives, and recognizes accomplishments of other team members.
• Customer Service – Maintains a positive attitude and ensures customer’s needs are met.
• Organized – Prioritizes and plans work activities effectively; considers importance and urgency of each task.
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Able to drive a vehicle for frequent local travel, and drive for relatively long distances on occasion.
• Able to walk and stand for long periods of time.
• Able to lift 25 lbs. from floor to waist; and to carry 25 lbs. at waist level for 25 feet.
• Able to climb stairs and ladders.
• Able to squat repetitively, crawl stoop, crouch or kneel for up to 5 minutes at a time.
• Able to access rooftop units and work at heights and in some cases tight or enclosed spaces.
• Able to wear a respirator if needed; may have brief exposure to environments that are smoky and dusty.
