Job Ref: # 5922740
Date Posted: 4/28/2026 12:00:00 AM
City, State: Memphis, TN
Category: High Tech
Salary: $180,000 - $200,000
Job Description
Reporting to the COO, the GM is responsible for end-to-end site operations, and will set the direction for the site, build a high-performing leadership team, and drive measurable results in quality, productivity, and profitability. The GM will have full ownership of site performance, team development and customer delivery.
Key Responsibilities:
- Full site P&L, including forecasting, budgeting, and execution of financial plans.
- Drive operational performance across all functions, ensuring alignment to customer expectations, internal KPIs, and business goals.
- Lead and develop the site leadership team, creating accountability, strong communication, and a performance-driven culture.
- Improve organizational effectiveness through process optimization, team development, and cross-functional collaboration.
- Ensure consistent delivery of quality, throughput, and service levels across all programs.
- Identify and implement process improvements that increase efficiency, reduce cost, and support scalability.
- Partner directly with customers, participating in operational reviews, QBRs, and commercial discussions as needed.
- Support business growth through strong customer relationships and identification of expansion opportunities.
- Maintain compliance with company policies, quality standards, and regulatory requirements.
- Manage day-to-day site operations, including goal setting, performance tracking, and execution of priorities.
- Resolve employee and operational challenges in a timely, professional manner.
- Bachelor's degree in Business, Operations, Engineering, or related field (or equivalent experience)
- Proven success leading large, complex operations with full P&L responsibility.
- Strong leadership presence with the ability to influence, motivate, and hold teams accountable.
- Demonstrated ability to drive results across production, supply chain, engineering, and quality.
- Experience in contract manufacturing, EMS, reverse logistics, or technical service environments.
- Ability to manage multiple programs, customers, and competing priorities.
- Strong financial acumen, including forecasting, budgeting, and cost management.
- Experience leading change and driving continuous improvement initiatives.
- Effective communicator with the ability to engage at all levels, including executive leadership and customers.
- Proven ability to build and develop high-performing teams.
Company Description:
Our client is disrupting the Device Lifecycle Management industry with their innovative, engineered approach. They are an industry leader in providing reverse logistics solutions to wireless and electronics customers worldwide, offering high-tech repair, remanufacturing, and reclamation capabilities through its global network of facilities. Through their innovative approach, thousands of tons of electronic waste avoid landfills, and components with decades of embedded carbon often find their 2nd, 3rd and 4th lives rather than requiring replacement.
Why this opportunity?
Our client is principle-guided organization and a truly innovative company that is making a global impact. As GM of their Memphis operation, you have an opportunity to take ownership in developing a high-performing team, solving strategic and tactical problems, leading improvement initiatives, scaling operations, and setting new standards of excellence in recovery facility performance and customer success.
The Memphis team is poised for growth, and they need a high-ownership, high-accountability, influential, agile, disciplined, engaging, results-driven, servant-leader who will drive change, develop a winning team and foster a culture of teamwork.
