Job Description
Position Details: Field Service Technician Senior
• Location: Nashville, TN (candidate can live anywhere)
• Shift or Travel: Full Time (willing to travel weekly)
• Compensation: $24.75-$35.00 per hour
• Benefits: Performance and wage review after 90 days of employment, Option to carry over up to 120 PTO hours each year, Annual safety shoe and safety glasses reimbursement, Year-end cash bonuses, Profit sharing and 401K contributions, Medical, Dental, Vision, 401K, Short/Long Term Disability, Overtime Available.
• Vaccine Requirement: Not Required
Position Description:
• Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction.
• Prepare for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work.
• Travel to customer sites as required, ensuring startups and/or service occur promptly.
• Perform duties as required to startup CDI standard products and ensure the product meets project specifications and user expectations.
• Identify, analyze, diagnose, and repair systems and products at customer's location.
• Ensure customer satisfaction by following prescribed startup procedures using provided forms.
• Confirm startup readiness of the customer using “pre-startup” forms and communications.
• Evaluate (research) and diagnose problem situations with installed units to discover and resolve the issue (or to support other technicians and customers in resolving it); i.e. evaluate, diagnose, and fix.
• Deliver, or arrange for delivery of, additional services and parts required by the customer.
• Complete documentation/feedback report on every startup, service, and warranty call. Include photos which document the situation.
• Perform preventative maintenance, site surveys, replacement, and modifications as needed.
• Provide technical support to customer. Deliver services as sold to end users of CDI HVAC equipment including technical training in the safe and effective operation of the equipment.
• Keep current on all CDI products concerning installation, operation,
maintenance, service, and repair. Keep abreast of changing technology in the industry and attend training as necessary to achieve technical competency on all CDI product lines.
• Assist in the development of standard O&M manuals for all current and new products, including troubleshooting guides. This includes assisting in the design or modification of test report forms for proper startup of equipment.
• Diagnose and repair units using hand-tools; follow blueprints or engineering specifications; inspect and maintain company tools and test equipment.
• Use company assets effectively, including travel expenses. Prepare travel authorization forms and expense reports.
• Provide direction and oversight to Field Service Technicians and Customer Service Assistant when the department manager is unavailable or at the Customer Service Managers direction.
• Serve as the primary Customer Service consultant for other CDI departments when the department manager is unavailable or at the Customer Service Managers direction.
• Coaches, mentors, and trains Field Service Technicians to diagnose and resolve field service issues with a high degree of accuracy.
• Contributes to analyzing and reviewing warranty trends.
• Under the department manager’s direction, assists in yearly business planning for the customer service department.
Requirements:
• High school degree or equivalent.
• Electrical coursework or equivalent experience is highly desirable (mandatory,
• preferred).
• Associates degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning is desirable.
• EPA Universal Refrigerant License.
• Minimum of 5 years’ experience in Field Service Technician position, or similar work experience.
• Must have a valid driver’s license and proof of personal auto liability insurance.
• Ability to utilize these tools: Power tools (electric and air), drill press, band saw, hand tools, step ladder scaffolding, tape measure, pin spotter, blueprints. Test equipment; i.e., Voltmeter, Voltmeter, CO tester, Manometer, Tachometer, Dielectric tester, and other testing instruments as necessary.
• Ability to work with these materials: Galvanized sheet metal (20-12 gauge), fasteners, miscellaneous hardware, lumber, stretch wrap, plastic sheeting, fiberglass insulation, and miscellaneous internal components (fan motor, blower, vent glass, etc.).
• Ability to explain technical information in common language. This includes responding to common inquiries or complaints from customers, also the effective presentation of information in one-on-one and small group situations to customers, clients, and other employees.
• Willing to travel and work independently in the field - willing to perform in a position that requires overnight travel up to 50% at times. Flexibility to work overtime/weekends as necessary.
• Positive interpersonal skills and attitude - to handle customer relations issues on the phone and in the field while installing or repairing units.
Physical Requirements and Work Conditions:
• Required to stand, use hands and fingers, handle or feel, talk, or hear.
• Frequently required to walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. Occasionally required to sit.
• Must regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 50 lbs., and occasionally lift and/or move up to 100 lbs.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Requires working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions; regularly exposed to moving mechanical parts and heavy equipment.
• Frequently exposed to wet and/or humid conditions, high, precarious places, fumes, or airborne particles, outside weather conditions, with risk of electric shock (high voltage), and vibration; occasionally exposed to toxic or caustic chemicals, extreme cold, extreme heat, and loud noise.
