Date Posted: 6/13/2025 12:20:33 PM
City, State: Indianapolis, IN
Job Type: Full Time
Salary (USD): $24 - $27
Description
Position Details:
Title: Service Coordinator
Location: Indianapolis, IN
Shift: M-F Dayshift
Compensation: $24-27/hr.
Benefits: Medical/ Dental/ Vision
Travel: 0%
General Summary:
The Service Coordinator is responsible for putting together service quotes, entering the information into our CRM (Green Tree) and maintaining industrial batteries, chargers and battery handling equipment in a timely and efficient manner. The Service Coordinator is also responsible for investigating and resolving a customer’s technical issues and providing recommended solutions to issues uncovered. Service Coordinator will be responsible for invoicing customers, following service processes, and reviewing service reports and following up with customers. Serve as back up to Service Manager.
Primary Responsibilities:
• Follows all company policies and procedures as listed, but not limited to: safety, environmental, OSHA, and DOT Hazmat.
• Scheduling and coordinating of Service Calls and Deliveries.
• Process Service Requests in Net Zero. Invoice Service Requests within 2 business days of completion of work by Service Tech.
• Ensure Service Technicians hand in reports and daily timesheets promptly and accurately.
• Organizes Preventive Maintenance contracts with customers.
• Coordinate Service Truck Inventory quarterly.
• Coordinate Service Truck Maintenance and maintain proper logs.
• Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Maintains a safe, orderly, and clean working environment
• Perform other duties as assigned
Environmental & Physical Demands:
The Service Coordinator position requires indoor/office work with limited exposure to excessive noise, dust, or temperature changes. Occasionally the Service Supervisor may go into the production area. The physical demands of this job requires the employee to sit for long periods of time and perform other desk and office related activities.
Job Posting
