Job Description
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Position Details:
Title: Aftermarket Sales Engineer
Location: San Diego, CA
Travel: Travel is required for this position to customer sites with out-of-area and possible overnight travel expected. Occasional travel to all RFM Co. office locations within its operating cities, with out-of-area and overnight travel expected.
Shift: Full-time position. Days and hours of work are Monday through Friday, 7:00 am to 4:00 pm. This position regularly requires long hours and travel work as job duties demand
Compensation: $90K+ base depending on qualifications and experience + performance bonus.
Benefits: Mileage reimbursement, company phone, and expense account are also provided. In addition to excellent compensation packages. The following benefits are provided:
• Company and Factory Training
• Medical and Dental Plan
• Paid Vacation & Holidays
• 401(k) Retirement Plan with Employer Contribution
Position Description:
Our client is seeking an experienced Boiler Aftermarket Sales individual to maintain existing customer relationships, sale contracts for maintenance service/repairs, replacement/modifications of the complete product and service offerings, including commercial/industrial burners, boilers, pumps, and related accessories. This effort involves regular contact with the end-users and plant engineers who operate our equipment. The Aftermarket Salesperson works outside of the office three to four days a week, and reports to the Sales Manager or V. P. of Sales - Aftermarket.
The Outside Boiler Aftermarket Sales Executive will proactively call on contractors, specifying engineers and end users to develop long-term relationships and generate sales prospects. The expectation is that Outside Sales Engineers will be out of the office three to four days per week and in the office one to two days per week for meetings and to complete necessary paperwork.
The Aftermarket Sales Executive provides quotations to customers, coordinates equipment purchases with vendors and works with the Department’s administrative personnel to process needed paper work for both vendors and customers.
Requirements:
• Bachelor’s degree in engineering (mechanical engineering strongly preferred) or a similar technical field (i.e. Navy Nuclear Program) with minimum five years of related work experience, or an equivalent combination of education and work experience. Requires technical and financial expertise to effectively and independently estimate and sell solutions and service product lines.
• Good knowledge in appraising the customer’s needs for the sale of various products including boilers, burners, boiler accessories, and other heat producing equipment. Must be willing to further their knowledge in these areas and any others that will be applicable to the Company’s growth.
• Must have the ability to provide some boiler sizing and application support as needed on the various boilers to assist in proper equipment operation and selection. The Outside Sales Engineer is expected to seek the necessary level and frequency of training from the Company’s resources, including factory training, in order to become proficient in these areas.
• The Company services and sells equipment that is a part of a larger system. It is important and, therefore, required that our Outside Sales Engineers provide quotations and other evaluations detailing our work sufficiently to avoid misunderstandings between our work and the project requirements or customer expectations.
• Evaluate basic boiler room systems (steam and hydronic).
• Strong language skills as well as industry specific vocabulary.
• Computer skills. All Outside Sales Engineers must become reasonably proficient with Word, Excel and CRM, our contact management program. Factory equipment selection and pricing programs are also utilized.
• Provide quotations to customers, assist the department’s personnel, dispatcher and assist with scheduling of work and monitor billings, costs, and inventory, related to the job quotations.
• Responsible for appraising the customer’s service needs for the repair of various products including boilers, burners, boiler accessories, and other heat producing equipment including any other product offerings. The successful candidate must be willing to further their knowledge in product line area.
• Responsible to provide boiler sizing and application support, equipment assistance, and assist the Sales Team with operations.
• Understand contractors, engineering sites, and industry requirements. This will require to spend time in the field with our Equipment Sales Personnel.
• Have a good personal image, and have empathy for customer's problem, and essentially do what is necessary to resolve. Must respond promptly and efficiently, promote the goodwill of the company, and assist sales improvements.
• Ability to produce detailed quotations pertaining to customer requirements, service/start-up reports, warranty claims, and project requirements.
• Proactively communicate with customers to develop long-term relationships with a goal to generate, and renew service contracts. Work with the Service Manager and Dispatcher for all schedules and trainings.
• Support customer billing and costing as needed for accurate accounting. Develop a complete understanding of procedures, warranty, and material return policies.
• Expected to be out of the office maintaining responsive communication with customers to provide proposals. Ability to maintain the CRM database and provide copies of proposals to the office.
• Collaborates with other team members to assist in job layout and review (job walks, quote help) when assistance is needed.
Company Description:
Our client has been in business since 1956 and we are still growing; since the beginning of 2012, 27 members have started a new job at our Company. We have over 200 employees involved in sales and service of boilers and pumps for commercial and industrial applications. We have over 40 employees involved in equipment sales and over 150 employees dedicated full time to our parts and field service business. Experienced engineers are also on staff to assist contractors, engineers, and end-use customers in equipment selections, installation planning, layout, and permitting and project supervision.
Our efforts to proactively promote our field service availability and capabilities are a key differentiator between our company and other equipment sales companies. Our customers expect and deserve prompt reliable service for the products we provide.
Our company strives to add value for the benefit of our customers. We package equipment into pre-piped skids, for example, simplifying field installation requirements. Engineers, contractors, and end users have favorably embraced this concept. We have in-house shop-fabricating facilities that provide these capabilities. Our field service personnel provide design input to ensure serviceable units, input not often available at the equipment manufacturer’s facilities.
