Regional Field Service Manager
Company: Orion Talent
Job Ref: # 3124099
Date Posted: 10/26/2026 12:00:00 AM
City, State: St Louis, MO
Salary: $120,000 - $127,000
Description
Go to end ⇓- Two-year degree, military technical training, and/or 10 years of related work experience
- Exceptional technical knowledge of industrial burners and instrumentation
- Strong experience in industrial field service, burner systems, combustion equipment, instrumentation, or related technical operations
- Experience leading, supervising, coaching, and developing field service technicians or technical service teams
- Ability to manage regional field service operations and coordinate multiple service activities
- Strong technical troubleshooting and problem-solving skills
- Ability to diagnose complex burner, instrumentation, and related equipment issues
- Ability to provide technical guidance and troubleshooting support to field service technicians
- Experience managing scheduled and emergency service activities
- Ability to review job scopes, customer requirements, and project expectations before service work begins
- Ability to identify job-specific safety requirements and ensure proper service preparation
- Experience allocating field service resources, including technicians, tools, equipment, materials, and third-party contractors
- Ability to coordinate effectively with technical support, service administration, sales, and other internal departments
- Experience monitoring customer deliverables, service procedures, and operational performance
- Ability to identify service inefficiencies and implement process improvements
- Experience conducting or supporting field safety audits
- Familiarity with OSHA 10, MSHA, or NFPA 70E safety rules and regulations
- Ability to enforce safe working practices and hold technical personnel accountable for safety performance
- Experience providing employee coaching, performance feedback, and professional development
- Ability to conduct performance evaluations and identify employee training needs
- Ability to support hiring, personnel development, and disciplinary processes in coordination with senior management
- Experience providing or coordinating on-the-job training (OJT) for technical personnel
- Ability to assess technician skill levels and identify additional training requirements
- Experience managing field service escalations, including scope changes, service overruns, customer complaints, and technical challenges
- Ability to resolve complex customer service issues and recommend effective solutions
- Demonstrated history of excellent customer service
- Ability to establish and maintain strong customer relationships
- Experience monitoring service quality through customer feedback and field visits
- Ability to support customer service quoting and scheduling requirements
- Strong leadership, team-building, and employee-development skills
- Ability to direct work, develop talent, ensure accountability, and promote collaboration
- Excellent interpersonal and professional communication skills
- Strong written and verbal communication skills
- Ability to communicate effectively with customers, technicians, suppliers, contractors, and internal management
- Strong organizational, planning, and time-management skills
- Ability to manage multiple priorities in a demanding field service environment
- Strong analytical, creative problem-solving, and technical troubleshooting abilities
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to use service management software and monitor service documentation and operational effectiveness
- Self-motivated, team-oriented, and adaptable to changing operational requirements
- Ability to maintain professional conduct with customers, employees, suppliers, and third-party providers
- Good driving record
- Ability and willingness to travel overnight approximately 30%–50%
- Ability and willingness to spend approximately 50%–75% of working time in the field
- Ability to work a minimum of 40 hours per week, with overtime and extended hours as necessary
- Ability to provide or coordinate 24/7 emergency service support
- Ability to work weekends and holidays when required
- Ability to travel overnight approximately 30%–50% of the time
- Ability to spend approximately 50%–75% of working time at customer locations or in the field
- Ability to work in high-temperature and low-temperature environments
- Ability to bend, climb stairs, and perform physical activities associated with industrial field service
- Ability to lift more than 75 pounds
- Ability to work safely in industrial environments and comply with applicable customer and company safety requirements
- Ability to respond to urgent technical and operational issues outside normal business hours
- Ability to perform billable field service work when applicable
- Ability to maintain a professional appearance and represent the company appropriately at customer facilities
- Certified Control Systems Technician (CCST) certification
- Boiler Stationary Engineer license
- State Electrician's license
- Industrial combustion systems experience
- Industrial burner troubleshooting and maintenance experience
- Boiler and burner control system experience
- Combustion instrumentation experience
- Industrial process control experience
- Electrical and instrumentation troubleshooting experience
- Experience supporting burner startup, commissioning, and maintenance activities
- Experience troubleshooting complex industrial combustion equipment
- Experience managing industrial burner or combustion equipment field service teams
- Experience supporting emergency industrial equipment repairs
- Experience coordinating multiple field service technicians across a regional territory
- Experience developing technical training programs
- Experience conducting field technician performance assessments
- Experience managing technical service quality and customer satisfaction
- Experience implementing field service process improvements
- Experience conducting industrial safety inspections and audits
- OSHA 10 safety training
- MSHA safety training
- NFPA 70E electrical safety training
- Experience managing subcontractors and third-party technical service providers
- Experience supporting technical service estimates, quotes, and scheduling
- Experience working directly with industrial customers and plant maintenance personnel
- Military technical maintenance leadership experience
- Military electrical, instrumentation, mechanical, or industrial equipment maintenance experience
- Military experience supervising technical maintenance personnel or field service operations




















