Field Tool Technician - Southwest
Company: Orion Talent
Job Ref: # 9427032
Date Posted: 10/20/2026 12:00:00 AM
City, State: Dallas, TX
Description
Go to end ⇓We're looking for a Field Tool Technician to join our Application Engineering organization in the Southwest. In this role, you'll apply your technical knowledge, communication, and problem-solving skills to provide on-site tool support, maintenance and consulting services at customer facilities across your territory.
WHAT YOU'LL BUILD & OWN
- Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
- Independently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you support.
- Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity.
- Provide on-site tool support and maintenance at customer facilities, learning and understanding the line of tools, equipment, and specialized instruments used at customer locations.
- Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime.
- Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities.
- Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
- Conduct warranty evaluations and repairs of tools and equipment at customer sites, ensuring minimal disruption to customer operations.
- Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers.
- Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
- Follow all safety requirements and procedures, and participate in safety reviews.
WHAT YOU BRING
- 3+ years of field service or equipment maintenance experience.
- Mechanical aptitude and high organizational skills.
- Proficiency in reading technical manuals, schematics, shop math, and precision instruments.
- Capability to perform all field service functions, including equipment setup, maintenance, and repair.
- Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service.
- Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilities.
- Comfort with extensive travel (up to 80%).
- Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databases.
WHAT SETS YOU APART
- Associate or technical degree.
- Proficiency in diagnostic software, equipment management systems, and computerized maintenance programs.




















