Position ID: #EB-1695087113
Date Posted: 10/13/2021 3:33:03 PM
Location: Albany, NY
Industry: High Tech
Salary: $25 - $26
Field / Resident Service Technician:
As a Resident Service Technician, you will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing and processing and any other applicable third-party accessories attached as part of the systems. You will diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking. You will be expected to provide technical support to customers on operational or maintenance aspects of system equipment, and determine the most cost- effective repair/resolution to minimize customer downtime. You will schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules. You will foster positive customer relations and a high degree of customer satisfaction by communicating effectively with them. You may need to provide an "on call" level of service after hours, and respond to emergency and non-scheduled calls for service within established response time goals.
Locations: Akron, OH & Albany, NY
Compensation: $25-$26/hr + OT = 1st year W2 $55K - $60K+
Requirements: Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal. You should have a good working knowledge and comfort level with computers as well. Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.