Careers With Bell and Howell

Bell and Howell's Culture

Integrity. Professionalism. Transparency. Customer Focus.

Bell and Howell employees thrive on challenges brought on by today's market competitiveness and by the company's commitment to remain the leader in services, software and hardware for production print, mail, parcels, supply chain automation and document management.

Here's your chance to discover an exceptional work environment that nurtures innovation, quality and teamwork.

Commitment to Diversity

The reason for Bell and Howell's success as a market leader is because it continues attracting and retaining talented people. The company relies on its employees' diverse backgrounds and perspectives to inspire innovation.

Bell and Howell recognizes that it is important to make time for activities and people that matter most to you. The company will help you navigate through personal and work priorities via numerous programs, such as adoption and employee assistance.

Bell and Howell's Success is Dependent on Your Growth

All Bell and Howell employees receive ongoing training, educational assistance, career development planning and rewards for performance.

Where do you see yourself at Bell and Howell?

Associate Customer Service Engineer (Wichita, KS)
Position ID: #EB-1209969610
Date Posted: 6/10/2019 4:36:07 PM
Location: Wichita, KS

Details:
As an Associate Customer Service Engineer, you will perform troubleshooting, maintenance, and repair activities at a number of different sites throughout your assigned region (generally no more than 100-mile radius). You will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Wichita, KS
Salary: ~$19-$22/hr
Shift: 1st shift; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance, and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


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Associate Customer Service Engineer (Chicago, IL)
Position ID: #EB-1290769679
Date Posted: 6/10/2019 4:30:38 PM
Location: Chicago, IL

Details:
As an Associate Customer Service Engineer, you will perform troubleshooting, maintenance, and repair activities at a number of different sites throughout your assigned region (generally no more than 100-mile radius). You will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Chicago, IL
Salary: ~$19-$22/hr
Shift: 1st shift; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance, and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


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Associate Customer Service Engineer (Milwaukee, WI)
Position ID: #EB-1486823709
Date Posted: 6/10/2019 4:25:58 PM
Location: Milwaukee, WI

Details:
As an Associate Customer Service Engineer, you will perform troubleshooting, maintenance, and repair activities at a number of different sites throughout your assigned region (generally no more than 100-mile radius). You will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Milwaukee, WI
Salary: ~$19-$22/hr
Shift: 1st shift; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance, and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


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Associate Customer Service Engineer (Bloomington, IN)
Position ID: #EB-1312682376
Date Posted: 6/10/2019 4:08:24 PM
Location: Bloomington, IN

Details:
As an Associate Customer Service Engineer, you will perform troubleshooting, maintenance, and repair activities at a number of different sites throughout your assigned region (generally no more than 100-mile radius). You will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Bloomington, IN
Salary: ~$19-$22/hr
Shift: 1st shift; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance, and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


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Technical Support Engineer (Multiple Locations, MW)
Position ID: #EB-1468460623
Date Posted: 6/10/2019 3:10:54 PM
Location: Multiple Locations, MW

Details:
As the Technical Support Engineer, you will provide virtual and remote technical consultation and troubleshooting to support installations, conversions, modifications and escalations. The selected candidate will provide remote monitoring and trouble-shooting for supported products and engage filed technical support as needed. The Technical Support Engineer will support on-going customer support for field service by providing senior level hardware and software assistance, proactive and emergency technical support of all product lines. Additional responsibilities include but are not limited to:
• Partner with field service to provide the highest level of customer support.
• Investigate type and history of issues; apply technical expertise and statistical analysis techniques to diagnose problems; refer to technical manuals and schematics; coordinate, as needed, assistance from engineering; follow-up with Service personnel to ensure problem resolution and customer satisfaction.
• Maximize product performance by analyzing OMS (Opportunity Management System) reports; develop and present recommendations on short and long-term resolutions; summarize and highlight critical/repetitive issues to upper management; partner with Engineering and Manufacturing to develop modifications which improve product performance/reliability.
• Ensure technical information is updated by assisting in the review and edit of parts catalogs, service manuals, service bulletins, and product reference material, such as PMI checklists, troubleshooting guides, product knowledge bases, etc.
• Review and edit Training Center courses which teach effective service techniques.

Position Details
Location: Multiple Locations, MW
Compensation: Target base salary for Technical Support Engineers is around $50K-$60K
Shift: 3rd
Travel: 100%
• Travel can occur in any city throughout the US. Installs can take around 1-5 nights to complete; once fully trained they go much quicker. Install teams can expect to complete 1-2 installs a week. If no travel is scheduled, on-call support work days may occur - candidate will work remote from home. Most travel occurs Monday – Fridays.
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc. Employees are also allowed to keep their travel reward points from flights and hotel stays which add up quickly!

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer sites), you must demonstrate the highest levels of interpersonal and positive communications skills.
• Candidates must also be comfortable and physically equipped to work in confident spaces; once towers are built, you may have to crawl into them to complete additional services.


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Resident Service Technician (Lansing, MI)
Position ID: #EB-1050267420
Date Posted: 6/10/2019 2:59:27 PM
Location: Lansing, MI

Details:
As a Resident Service Technician, you will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Lansing, MI
Shift: Vary by location; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Salary: Target base salary is ~$43.5K to $50K (hourly), depending on location. Base rate in high cost of living areas (like NY) typically are a bit higher. For Entry Level Technicians, the salary is a few dollars an hour less, but with the same shift premiums. With standard overtime and shift premiums, you can easily expect to make ~$50K-$63K your first year.
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


Please Login or Register to Apply.

Field Service Technician (Rapid City, SD)
Position ID: #EB-1389470526
Date Posted: 6/10/2019 2:54:43 PM
Location: Rapid City, SD

Details:
As a Field Service Technician, you will perform troubleshooting, maintenance and repair activities at a number of different sites throughout your assigned region (generally no more than 100-mile radius). You will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Rapid City, SD
Salary: Target base salary is ~$43.5K to $50K (hourly), depending on location. Base rate in high cost of living areas (like NY) typically are a bit higher. For Entry Level Technicians, the salary is a few dollars an hour less, but with the same shift premiums. With standard overtime and shift premiums, you can easily expect to make ~$50K-$63K your first year.
Shift: Vary by location; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.=


Please Login or Register to Apply.

Field Service Technician (Jackson, MS)
Position ID: #EB-2764060574
Date Posted: 6/10/2019 2:46:25 PM
Location: Jackson, MS

Details:
As a Field Service Technician, you will perform troubleshooting, maintenance and repair activities at a number of different sites throughout your assigned region (generally no more than 100-mile radius). You will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Jackson, MS
Salary: Target base salary is ~$43.5K to $50K (hourly), depending on location. Base rate in high cost of living areas (like NY) typically are a bit higher. For Entry Level Technicians, the salary is a few dollars an hour less, but with the same shift premiums. With standard overtime and shift premiums, you can easily expect to make ~$50K-$63K your first year.
Shift: Vary by location; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


Please Login or Register to Apply.

Resident Service Technician (Long Island, NY)
Position ID: #EB-2047129722
Date Posted: 6/7/2019 5:09:54 PM
Location: Long Island, NY

Details:
As a Resident Service Technician, you will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Long Island, NY
Shift: Vary by location; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Salary: Target base salary is ~$43.5K to $50K (hourly), depending on location. Base rate in high cost of living areas (like NY) typically are a bit higher. For Entry Level Technicians, the salary is a few dollars an hour less, but with the same shift premiums. With standard overtime and shift premiums, you can easily expect to make ~$50K-$63K your first year.
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


Please Login or Register to Apply.

Resident Service Technician (Breinigsville, PA)
Position ID: #EB-1507870948
Date Posted: 6/7/2019 5:06:37 PM
Location: Breinigsville, PA

Details:
As a Resident Service Technician, you will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Breinigsville, PA
Shift: Vary by location; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Salary: Target base salary is ~$43.5K to $50K (hourly), depending on location. Base rate in high cost of living areas (like NY) typically are a bit higher. For Entry Level Technicians, the salary is a few dollars an hour less, but with the same shift premiums. With standard overtime and shift premiums, you can easily expect to make ~$50K-$63K your first year.
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


Please Login or Register to Apply.

Resident Service Technician (Parsippany, NJ)
Position ID: #EB-1476764853
Date Posted: 6/7/2019 4:56:32 PM
Location: Parsippany, NJ

Details:
As a Resident Service Technician, you will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Parsippany, NJ
Shift: Vary by location; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Salary: Target base salary is ~$43.5K to $50K (hourly), depending on location. Base rate in high cost of living areas (like NY) typically are a bit higher. For Entry Level Technicians, the salary is a few dollars an hour less, but with the same shift premiums. With standard overtime and shift premiums, you can easily expect to make ~$50K-$63K your first year.
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


Please Login or Register to Apply.

Field Service Technician (Sterling, VA)
Position ID: #EB-5374113595
Date Posted: 6/7/2019 4:50:04 PM
Location: Sterling, VA

Details:
As a Field Service Technician, you will perform troubleshooting, maintenance and repair activities at a number of different sites throughout your assigned region (generally no more than 100-mile radius). You will serve as the primary contact at a Customer Site on technical and service related problems on a wide range of industrial, robotic and printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the systems. Additional responsibilities will include:
• Diagnose electronic, mechanical, software and system failures, using established procedures provided by the service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment and determine the most cost- effective repair/resolution to minimize customer downtime.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment, and provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Provide an “on call” level of service after hours and respond to emergency and non-scheduled calls for service within established response time goals.

Position Details
Location: Sterling, VA
Salary: Target base salary is ~$43.5K to $50K (hourly), depending on location. Base rate in high cost of living areas (like NY) typically are a bit higher. For Entry Level Technicians, the salary is a few dollars an hour less, but with the same shift premiums. With standard overtime and shift premiums, you can easily expect to make ~$50K-$63K your first year.
Shift: Vary by location; if off-shift, you will receive an additional 10% to 15% shift bonus (which would add an additional $2/hr to $3/hr to your base pay rate).
Benefits: Our client offers an industry-standard benefits package to include inexpensive, comprehensive Medical / Dental / Vision, Flexible Spending Account options, 401K, etc.

Position Requirements
• Technicians with experience related to the troubleshooting, maintenance and repair of electronic and mechanical systems are ideal.
• You should have a good working knowledge and comfort level with computers as well.
• Since this is a customer-facing role (on-site at a customer facility), you must demonstrate the highest levels of interpersonal and positive communications skills.


Please Login or Register to Apply.

Resident Service Technician (Sacramento, CA)
Position ID: #EB-5221679191
Date Posted: 6/7/2019 4:37:33 PM
Location: Sacramento, CA

Details:
As a Resident Service Technician, your responsibilities will include:
• Minimize customer downtime by troubleshooting and repairing more complex Inserting, sorting, and other 3rd party mail processing or associated equipment problems; this includes electrical, mechanical, and software problems; provide technical assistance to other local technicians as required; make training recommendations where appropriate.
• Maintain customer equipment by scheduling and performing regular preventive maintenance (PM) inspections; performing routine servicing to machines; working with support personnel to install new equipment and perform equipment upgrades; reporting machine safety hazards to local supervisor; storing and maintaining company tools and test equipment in accordance with our Service Standards.
• Perform administrative tasks by managing parts inventory, customer service calls, and preventative maintenance schedules; create and analyze various dashboard reports, parts usage reports, and site history to ensure adequate parts availability for maximum customer uptime; prepare and submit expense reports and adheres to the best practices as defined by organization.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers; respond to complaints/inquiries in a cooperative, supportive, and professional manner; resolve problems timely and efficiently.
• Maintain and expand technical knowledge by attending product training classes on assigned equipment.
• Provide seven (7) day/week twenty-four (24) hour/day availability for emergency customer assistance as required; respond to emergency and non-scheduled calls for service within established response time based on establish guidelines or contractual obligations.
• Contribute to the team/work group efforts to provide quality support to the customer base.
• Contribute by identifying opportunities to improve the timeliness and quality of the level of service provided.
• Maximize product performance by submitting OMS tickets; develop and present recommendations on short and long-term resolutions; maintain a Field Problem listing for supervisors and customers; recommend improvements to product design through the appropriate software tools, and keep management informed of any customer concerns within the territory.
• Contribute to the team/work group efforts to provide extensive quality support to the customer base by assisting and supporting PM/RCM completions, DOE, installations, complex repairs, FCO’s, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner.

Position Details
Location: Sacramento, CA


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