Position ID: # EB-1514753121
Date Posted: 5/30/2023 2:59:31 PM
Location: Vernon Hills, IL
Salary: $32 - $38
Job DescriptionGo to end ⇓
Title: Field Service Technician
Locations: A hybrid role based out of HQ in Vernon Hills, IL with remote, home-based work on Mon. & Fri.
Shift: Normal day working hours Monday – Friday.
Compensation: $32/hr.-$38/hr. depending on qualifications/experience + OT + company vehicle for work & personal use + all work travel expenses paid + all tools & complete home-office setup. Paid door-to-door for hours worked.
Benefits: Medical, Dental, Vision, STD/LTD, 401(k) 100% match on 1st 4% + 2% auto annual employer contribution, 13 paid holidays, 10 paid vacation, tuition reimbursement, and much more!
Travel/Territory: Most weeks you will spend a few days on the road primarily servicing customers in IL, WI, and Northwest IN. You will occasionally support service calls and work in OH, MI, KY, MO, KS, NE, IA, ND, SD, and MN with some air travel to states like ND, SD, NE, and KS.
Vaccine Requirement: Not Required
Position Description: Company is hiring customer-focused professionals with a positive attitude and great customer service skills for the installation, maintenance, troubleshooting and repair of company metal cutting machines, lathes, and mills at modern day machine shops and at customer locations. Key duties include:
• Install, commission, train, troubleshoot, setting up, & provide technical knowledge and support.
• Provide a communication link between customer and the company.
• Create & develop procedural documentation & complete/process service orders.
• Promote company products and service support to grow business.
• Provide feedback to product specialists and technical support.
Requirements: Good systems-level electronics maintenance experience with excellent electronics fundamentals and basic mechanical abilities. Good maintenance skills in troubleshooting, installation, operation, and repair. Good technical knowledge and logical troubleshooting skills with solid decision making, problem solving, attention to detail, accuracy, and eagerness to learn & grow. Excellent communication and customer relation skills, professional image, and project leadership ability. Good driving record and credit to hold a company expense card.
Training & Development: A 6-month program combining OJT, online home training, and in-person training. For the first 3 months you spend most of your time learning equipment, systems, and service. You will shadow senior field service engineers/technicians on service calls & complete online and on-the-job training for the remainder of the program when you will graduate and be an independent service technician. You will continue to receive training for a couple weeks for your first few years at the company in their continuous development and professional training program!