Description

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Position Details:
Seeking a skilled and experienced Boiler Service Technician to join our growing, unionized team. This full-time position requires a seasoned professional with hands-on experience in troubleshooting, maintaining, and starting up industrial and commercial boiler systems.

Title: Boiler Service Technician
Location: Travel within the NYC Metro, Nassau, Suffolk, and Westchester areas.
Shift: Full-time (Day shift; flexible based on service calls)
Compensation: $46.50 Hr.
Benefits: Union Position/Comprehensive Health Benefits/Paid Time Off and Holidays/Ongoing/Training and Development/Pension and Retirement Plan Options


Requirements:
• A minimum of 5 years of hands-on experience in boiler service or related industrial maintenance, demonstrating a solid track record of reliability and technical expertise.
• Possession of a high school diploma or GED, reflecting your foundational education and commitment to professional growth.
• A valid driver’s license with a clean driving record, highlighting your responsibility and ability to safely operate company vehicles when required.
• Proficient in diagnosing, troubleshooting, and repairing mechanical, electrical, and control systems associated with industrial boilers.
• Experienced in performing routine preventive maintenance and ensuring compliance with safety and environmental regulations in boiler operations.

Description

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Position Details:
Title: Senior Accountant
Location: Richardson, TX
Shift: 8am-5pm
Compensation: $65,000-75,000K/year Base Salary
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)

Job Responsibilities:
• Compiles and analyzes financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.
• Determines proper handling of financial transactions and approves transactions within designated limits.
• Monitors compliance with generally accepted accounting principles and company procedures.
• Reviews, investigates, and corrects errors and inconsistencies in financial entries, documents, and reports.
• Makes recommendations regarding the accounting of reserves, assets, and expenditures.
• Analyzes financial information detailing assets, liabilities, and capital, and assist in preparation of balance sheet, profit and loss statement, and other reports to summarize and interpret current and projected company financial position for other managers.
• Assists in the preparation of the quarterly and annual package financial statements.
• Assists in the semi-annual review and annual audit of the company’s financial statements.
• Assists in the preparation of budgets, reviews of budget proposals, and prepares necessary supporting documentation and justification.
• Carries out month end account reconciliations for balance sheet accounts, including intercompany accounts.
• Collects and prepares appropriate data for federal, state, and local reports and sales tax returns.
• Assists in the performance and maintenance of the payroll process and compiles appropriate data for audits, renewals and financial reporting.
• Prepares shipped orders for billing, checking information from client PO’s, income accounts, sales taxes, etc.; Print invoices; submit to clients either via mail or electronically; insert invoices in customer order and numeric files.
• Assists in new customer credit reviews and adds new customers to company records according to company policy
• Maintains and coordinates cash activities within Accounting, including the cash applications to customer accounts and monitoring of customer balances, including correspondence and collection related to past due accounts.
• Prepares cash expenditure proposals and vouchers.
• Supports and provides guidance to staff for Accounts Payable transactions, as needed.
• Utilizes various ERP, on-line software, and other business software in context of the company operations.

Description

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Position Details:
Title: Customer Support Engineer
Location: Phoenix, AZ
Shift: 8am-5pm
Compensation: $28-32/hr
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)
Travel: Local Travel/mileage reimbursement


Job Responsibilities:
• Install, repair, and maintain America Probing Systems and related peripherals.
• Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
• Perform PM on company Probing Systems.
• Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
• Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
• Understand and communicate information relating to customer device trends and test strategies.
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports).
• Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously.
• Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
• Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
• Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
• Travel as required to perform these duties and to obtain training.

Description

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Position Details:
• Title: Field Service Rep
• Location: Montreal, Canada- will have a combination of overnight and local travel. Majority of work will be local, but must be ok with some overnight stays in the northwest region.
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$68K to $73K max (plus O/T, including weekends)
o Bonuses/Additional Compensation: Overtime mileage / gas / rental car reimbursement
• Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: The company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Description

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Position Details:
• Title: Field Service Rep
• Location: Renton, WA- will have a combination of overnight and local travel. Majority of work will be local, but must be ok with some overnight stays in the northwest region.
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$68K to $73K max (plus O/T, including weekends)
o Bonuses/Additional Compensation: Overtime mileage / gas / rental car reimbursement
• Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: The company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Description

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Position Details:
Title: Vice President, Customer Experience
Location: Petaluma, CA, Lake Oswego, OR or Mukilteo, WA
Compensation: $180k-$210k Base Salary (target - depends on experience), plus up to 20% bonus. Benefits: Comprehensive package includes Health, Dental, and Vision insurance, 401(k) with generous company contribution, PTO includes vacation (120 hours), sick leave (52 hours), and 8 holidays, Paid Leave (paid maternity leave for employees who qualify for FMLA, as well as parental leave), and tailor- made career development plans. Company rewards employees with performance-based salary increases.
Position Description:
Reporting to the company’s Wine Segment President, the VP Customer Experience plays a crucial role in building and supporting a best-in-class customer experience team anchored in an environment of continuous improvement and learning development. You will lead a team of Customer Service leaders across multiple manufacturing sites, who are responsible for providing strong service and
responsiveness to both internal and external customers, while driving performance via KPI’s and monitoring compliance to company standard work and procedures. This individual will oversee 3 Customer Service teams in Northern CA, OR and WA.

Responsibilities include:
• Implement and execute high-impact customer service and experience strategies focused on driving retention, expansion, and overall customer satisfaction. Establish efficient and balanced workflows that maximize efficiency and produce high levels of quality service.
• Recruit, develop, and retain a high-performing customer-focused team, ensuring teams have guidance, tools and resources to execute a consistent customer experience across all locations within the wine segment.
• Serves as coach / mentor for Customer Service leaders related to resolving customer conflicts, order fulfillment challenges, training, and personal career development.
• Monitors service metrics, ensuring KPIs are met or exceeded in assigned region, providing coaching and training as needed.
• Develops strong relationships with internal customers within assigned sites to advocate for standardized processes that support best-in-class service while maintaining efficiency and cost- effectiveness.
• Participates in special projects and performs other duties as assigned.
Requirements:
• Bachelor's degree or 5-7 years Customer Service leadership experience within a manufacturing environment – ideally within the wine & spirits industry.
• Proven ability and willingness to develop relationships with customers and internal functional partners.
• Broad and deep experience in all aspects of leadership and operations.
• Extensive experience with manufacturing ERP systems, preferably Label Traxx and Radius.

• History of client-driven orientation with strong focus on service excellence.
• Strong communication (written and verbal) and influencing skills.
• Knowledge of Lean or Six Sigma principles.

Description

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Position Details:
Title: System Testing Analyst
Location: Mandeville, LA
Shift: Monday – Friday | 8am – 5pm
Compensation: First year W2 between $75K - $85K
Compensation structure is $20-$21/ hour + OT + 4% onshore / 8% offshore project commission
$5,000 sign on bonus
Benefits: Health, Dental, Life, and Supplemental Insurances available; Paid time off (PTO) – 3 weeks (15 days); paid
holidays; up to 4% 401K match
Travel: All travel will be in company-provided vehicles. Travel percentage is between 50%-75% travel, mostly local with
infrequent overnight travel.

Position Description:
The System Testing Analyst will check conditions, fluid levels, overall battery voltage, and specific gravity readings of cells, using
voltmeters and hydrometers.
• Connect sensing leads to batteries and recording cell float voltages.
• Connect portable battery plant with station battery when needed.
• Communicate with customer on all necessary connections to equipment. Connect load banks to batteries.
• Apply temperature correction factor to discharge load and program test equipment.
• Initiate capacity tests, maintaining load at the specified level throughout testing until battery terminal voltage drops
• below the specified end voltage.
• Assist customer personnel in adjustment of charger current limit and output voltage levels.
• Check voltage and polarity with a calibrated digital multimeter prior to making any battery connections.
• Check for voltage and continuity with a calibrated multimeter prior to making any connections to the load bank(s).
• Protect all cables from pinch points, sharp edges, and any short circuits.
• Safely and proficiently operate a 20’ straight box truck. Understand the basic theory of reasons for capacity testing.
• Proper use of a multimeter and amp clamp. Proper use and selection of PPE.
• Understand parallel series circuits. Understand the NPG procedures for testing.

Requirements:
The ideal candidate has 2+ years of technical training and hands-on experience in an electronic/electrical role with the US Navy or
Airforce. Experience with UPS/Turbine systems and Telecom are a plus. You must also have knowledge and experience with
Oscilloscopes, Multi-meters, Hydrometers, and Computer Skills, software skills (Microsoft Word and Excel).
Additional Requirements Include:
• Must have satisfactorily completed a pre-employment assessment, background screening, pre-employment physical and DOT drug screen (hair follicle).
• Must have a valid driver’s license, insurable driving history and ability to operate a motor vehicle following all traffic laws and safe, courteous driving habits.
• Must be legally eligible to work in the United States without employer sponsorship.

Description

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Position Details:

Title: Service Coordinator
Location: Indianapolis, IN
Shift: M-F Dayshift
Compensation: $24-27/hr.
Benefits: Medical/ Dental/ Vision
Travel: 0%

General Summary:
The Service Coordinator is responsible for putting together service quotes, entering the information into our CRM (Green Tree) and maintaining industrial batteries, chargers and battery handling equipment in a timely and efficient manner. The Service Coordinator is also responsible for investigating and resolving a customer’s technical issues and providing recommended solutions to issues uncovered. Service Coordinator will be responsible for invoicing customers, following service processes, and reviewing service reports and following up with customers. Serve as back up to Service Manager.

Primary Responsibilities:
• Follows all company policies and procedures as listed, but not limited to: safety, environmental, OSHA, and DOT Hazmat.
• Scheduling and coordinating of Service Calls and Deliveries.
• Process Service Requests in Net Zero. Invoice Service Requests within 2 business days of completion of work by Service Tech.
• Ensure Service Technicians hand in reports and daily timesheets promptly and accurately.
• Organizes Preventive Maintenance contracts with customers.
• Coordinate Service Truck Inventory quarterly.
• Coordinate Service Truck Maintenance and maintain proper logs.
• Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Maintains a safe, orderly, and clean working environment
• Perform other duties as assigned

Environmental & Physical Demands:
The Service Coordinator position requires indoor/office work with limited exposure to excessive noise, dust, or temperature changes. Occasionally the Service Supervisor may go into the production area. The physical demands of this job requires the employee to sit for long periods of time and perform other desk and office related activities.

Description

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Position Details:
• Title: Materials Manager
• Location: Everett, WA
• Shift: M-F 8-5
• Compensation: $78-100K
• Benefits: Company offers an industry leading benefits package including medical, dental, vision, life and disability insurance, FSA, 401K match program, PTO, and multiple other benefits.
• Travel: none

Position Description: The basic function of the Materials Manager is to direct, coordinate, and supervise the material procurement, production control, and shipping/receiving operations of the company so that they optimally produce relative to productivity, efficiency, cost effectiveness, safety, and ease of operations.

Requirements:
• 3 years management and employs supervisory experience.
• Experience using MRP systems.
• Lean manufacturing experience.

Description

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Position Details:

Title: Vice President, Procurement
Location: Remote – Denver-, Dallas- or Central Time Zone-based preferred
Schedule: Mon – Fri Days
Compensation: $175k – $190k target base salary + 30% bonus potential + Stock Appreciation Rights Benefits: Comprehensive benefits – eligible after 30 days. Includes Medical, Dental, Vision Insurance, 401(k) with 4% discretionary company match (paid Quarterly), Company paid Life, Voluntary life, short- and long-term disability, Monthly wellness stipend, Unlimited PTO Plan, 7 standard Holidays, 2 volunteer days and 1 Diversity/Cultural Holiday.
Travel: 20% - domestic/international travel to Suppliers, and monthly Executive Team meeting in Denver.

Position Description:
Reporting to the CEO, the Vice President of Procurement will spearhead the creation and implementation of the organization's procurement strategies. This role includes optimizing procurement processes, overseeing global supply partners, maintaining quality standards, and ensuring efficient resource management to achieve operational excellence and cost savings. Additionally, the Vice President of Procurement develops and implements strategic sourcing strategies to drive procurement planning and execution. These efforts support sustainable growth and enhance the organization's market position. With a track record of 20% Year over Year growth, company plans on 5X growth within 5 years.

• Develop and execute strategic procurement plans by interpreting industry trends, customer requirements and business objectives.
• Monitor market trends and adjust strategies to mitigate potential supply disruptions.
• Analyze data to drive decision-making and improve overall effectiveness including the use of advanced digital technologies.
• Foster strategic partnerships with key suppliers through active collaboration to achieve business goals.
• Identify and mitigate potential risks, ensuring compliance with regulatory requirements and industry standards.
• Collaborate internally and externally to drive cost reduction and contract execution.
• Perform on-site assessments and utilize in-depth research and analysis to evaluate potential suppliers based on their quality management systems, capabilities, and past performance.
• Ensure compliance with customs, environmental and storage requirements.
• Establish a world class material management and tracking process.
• Provide leadership, mentorship, and professional development opportunities to the procurement team, fostering a collaborative and high-performance culture.
• Recruit, interview, hire, and train department staff. Current team includes 2 Procurement Directors, a Purchasing Manager, Buyer and an Apprentice.
• Oversee the daily workflow of the department through a continuous improvement approach.
• Perform constructive and timely personnel development conversations.
• Handle discipline and termination of employees in accordance with company policy
Competencies: Development, Collaboration, Innovation, Empowerment, Accountability, Strategic Aptitude, Business Acumen

Requirements:
• Bachelor’s degree in a related field or relevant experience; MBA a plus
• 10 or more years’ experience in procurement or supply chain management
• Excellent leadership, communication and analytical skills.
o 3 or more years in a senior leadership role
o Leadership experience within a large organization
o Experience in market research and data analysis
• Proven ability to drive change and deliver results in a complex, dynamic environment
• Expert knowledge of procurement best practices, processes and technologies
• Thorough understanding of procurement technologies, ERP systems and data analytics tools
• Ability to make strategic buying recommendations and take appropriate action
• Proven track record of leading procurement transformations and implementing processes.
• Strong negotiation and vendor management skills.
• Deep understanding of procurement compliance and risk management - experience in a highly regulated industry, preferred
• The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously
• Must be able to pass a background check and drug screen.