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Careers With Navistar

With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry.

With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry.

Navistar manufactures and distributes trucks and buses in a variety of transportation markets under the International® and IC Bus® brands.

The company also designs and manufactures proprietary diesel engines for its trucks and buses. Navistar is seeking diverse, talented people to make an impact within its national dealer network.

Dealers include:



Career Opportunities

Navistar's dealers offer competitive pay and great benefits, including Health, Dental, Vision, Life Insurance, Holidays and Vacation.

Locations:
Maryland (Annapolis, Baltimore, Elkton, Frederick)
South Carolina (Charleston, Columbia, Florence, Greenville, Greer)
Tennessee (Nashville, Murfreesboro, Lebanon)
Florida (Daytona Beach, Jacksonville, Orlando, Palm Bay, Tampa, Sarasota)
Michigan (Kalamazoo)

Position Summary: In this role you will provide technical expertise and guidance to all levels of technicians. Additional responsibilities include:

  • Diagnose, troubleshoot and repair: brake, air systems, electrical, HVAC, drivetrain and transmission, engine and exhaust, suspension, and steering issues
  • Engage with external manufacturers and warranty contacts to maximize reimbursement of services
  • Perform work as outlined on repair order with efficiency and accuracy
  • Diagnose vehicle problems based on customer complaints and inspection
  • Save, tag and deliver parts of the job to the parts department if under warranty or if requested by the customer
  • Communicate with service advisor or shop foreman immediately if additional work is needed, if work outlines is not needed or if repairs cannot be completed with promised time
  • Communicate with the customer on specific complaints or details of repairs as needed
  • Document all work performed and recommended on repair order
  • Road test vehicles when required
  • Maintain training and education as assigned

Qualifications

  • Experience with trucks, construction equipment, or farming equipment
  • ASE certification preferred but not required

Benefits

  • Growth Opportunities
  • Teamwork environment
  • No weekends and no on-call
  • Navistar and Cummins Training
Locations:
South Carolina (Columbia)

Position Summary: Service Advisors are the first point of contact with our customers and are well-versed in product offerings, inventory needs, technician scheduling and customer service. Responsibilities include:
  • Oversee flow of Drive Lane and ensure that customers receive prompt, courteous, and effective service
  • Greet customers, answering phones and questions
  • Open and close repair orders
  • Ensure proper company and warranty processes are followed
  • Prepare and present accurate repair estimates
  • Obtain repair authorizations
  • Keep all parties updated on diagnostics and repair progress
  • Supervise the shop operation and workflow during the shift
  • Distribute work between technicians efficiently ensuring daily inventory of technicians' time is sold to service customers

Qualifications

  • Minimum of 3 years of Service Advisor experience in a medium-heavy duty truck environment, or experience in a related field
  • Strong computer and organizational skills
  • Candidate should be a team player and have very strong communication skills.
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Clean driving record
  • Strong technical/mechanical background in the transportation field

Pay and Benefits

  • Salary based on experience/history, plus monthly performance bonus
  • Hours are typically 8:00 am to 5:00 pm, with occasional night and weekend hours as needed.
  • Paid holidays, vacation and personal days
  • Comprehensive Benefits Package including health/dental/vision insurance and 401K plan with company match
  • Paid training and stable employment at a growing company
  • Many opportunities for growth and advancement

Benefits

  • Growth Opportunities and continuous training
  • Teamwork environment
  • No weekends and no on-call
Locations:
Tampa, FL
Maryland (Multiple locations)

Position Summary: In this role you will be responsible as a working manager to manage and develop a team of technicians, manage and participate in the daily operations of the department, as well as explore new business opportunities or potential new customers.

Experience

  • High School diploma or equivalent
  • 2+ years of Service Advisor Experience
  • 2+ years of Customer Service Experience
  • 5+ years of Heavy-Duty Truck and Trailer Service Experience, preferred

Ideal Skills & Talents

  • Excellent Customer Service Skills
  • Effective Communication Skills; both written and verbal
  • Strong Conflict Resolution and Problem-Solving Skills
  • Basic Computer Skills; including Outlook, Excel, and Word
  • Able to meet the physical requirements of the position with, or without, accommodation

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical activity while performing the duties of this job regularly require the employee to stand, walk, sit, use hands and fingers, talk, hear or see, stoop, crouch and kneel.
  • The employee must regularly lift and/or move a minimum of 50 pounds.
  • The employee must have manual dexterity sufficient to work with hands and fingers
  • Visual requirements include close vision and ability to adjust focus
  • Well lighted area with occasional exposure to outdoor weather conditions.

Locations:
Maryland (Baltimore and Elkton)
Pennsylvania (Harrisburg and Lancaster)
Illinois (Rockford)
California (San Fernando and Huntington Park)

Position Summary: Truck Sales Associates are responsible for selling new and used commercial trucks within their assigned territory. Additional details include:

  • Call on prospective customers and accounts
  • Outside sales calls to prospective customers
  • Establish and maintain current database of long time customers and prospects
  • Meet sales objections set forth by management
  • Learn new product knowledge related to industry equipment technology
  • Ongoing education

Qualifications

  • Heavy duty truck industry knowledge and sales experience preferred
  • Strong verbal and written communication skills
  • Good organizational and time management skills
  • High energy level, self-starting and highly motivated
  • Ability and willingness to obtain CDL

Benefits

  • Growth Opportunities and continuous training
  • Teamwork environment
  • No weekends and no on-call
Locations:
Maryland (Frederick, Hagerstown)
South Carolina (Charleston, Columbia)

Position Summary: Parts Counter Sales Representatives are responsible for maintaining customer experience standards. Responsibilities include:

  • Greet customers in a timely, friendly manner
  • Fulfill customers walk-in or phone orders
  • Quickly, accurately, and professionally respond to customer requests
  • Manage orders from inventory, parts orders, and special orders
  • Maintain accurate records for pricing, stock levels, invoices, and customer needs
  • Organize and maintain the counter and parts display areas
  • Assist in warehouse management as needed

Qualifications

  • Experience in a Parts department, truck dealership, or truck aftermarket environment
  • Team player with a strong sense of commitment to the customer
  • Self-motivated, organized, great written and verbal communication skills
  • Must be flexible with your work schedule
  • Mechanical aptitude or experience in automotive or truck mechanics
  • Basic computer and mathematics skills
  • Experience with Procede preferred
  • Able to lift at least 50 pounds, unaided

Benefits

  • Growth Opportunities and continuous training
  • Teamwork environment
  • No weekends and no on-call
Location:
South Carolina (Charleston, Columbia)

Position Summary: Parts Outside Sales Representatives solicit parts business from assigned accounts through personal and phone contacts. Responsibilities include:
  • Visit assigned customers and prospect for new customers
  • Communicate parts orders to counterpeople
  • Check with customers to ensure that delivery dates are acceptable before ordering
  • Review special orders
  • Advise counterpeople on delivery instructions
  • Coordinate service sales
  • Update customer records to reflect changes to names, addresses, etc.
  • Attend training seminars when possible
  • Acts as a public relations liaison for the dealership.

Qualifications

  • Excellent customer service skills
  • Basic computer skills
  • Must be able to lift 50 lbs and stand for extended periods of time
  • Must drive for extended periods of time
  • Must work efficiently in extreme temperatures, hot and cold

Benefits

  • Growth Opportunities and continuous training
  • Teamwork environment
  • No weekends and no on-call
Location:
Maryland (Baltimore)

Position Summary: In this role, you will fulfill internal control function of the dealership's warranty claims in the most efficient and accurate manner
  • Prepare, code and submit all International and vendor warranty claims in a timely manner.
  • Understand and ensure compliance with all International and vendor policies and warranty procedures and ensure proper documentation on all claims.
  • Assist the service department in answering phone calls when necessary.
  • Reconcile all warranty receivables with payments within the appropriate accounting schedule weekly.
  • Post all credits and charge backs in a timely manner.
  • Follow up on payment of outstanding claims, not to exceed 60 days.
  • Review warranty chargebacks with service manager; resubmits rejected or underpaid claims if applicable with correct documentation.
  • •Follow up on parts that tested serviceable by the manufacturer with service manager.
  • Notify customers immediately for payment if chargeback reflects a non warrantable failure.
  • Keep abreast of all warranty policy and product changes.
  • Provide warranty update information to service staff and technicians.
  • Ensure that all warrantable repairs are documented, technicians' comments are descriptive and precise and that the allotted time is noted prior to submission for closing.
  • Track all warranty parts by tagging with R/O number, date of replacement, and technician name or number.
  • Box and ship all requested warranty parts to their designated locations.
  • File and retain all warranty service records as required by the vehicle & engine manufacturers and component suppliers.
  • Attend service staff meetings as required.
  • Explain warranty coverage's to customers if required.
  • Other duties as assigned.

Qualifications

  • Experience with Microsoft programs and applications
  • Good organizational and communication skills.
  • Experience in the medium/heavy-duty truck industry.
  • Must have problem solving skills to achieve a win-win solution.
  • Willingness to pursue self-development courses applicable to the job.
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