Description

Customer-Dedicated Service Technician

Location: Newport News, VA (Onsite / Customer Site-based)

Employment Type: Full-Time

About the Role

RIX Industries is seeking a Customer-Dedicated Service Technician responsible for maintaining and repairing compressors, gas generators, and related systems at a designated customer site.

In this role, you will serve as the primary on-site representative of RIX Industries, ensuring equipment reliability, customer satisfaction, and adherence to safety and quality standards. You will support mission-critical systems across Marine, Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets.

This position is ideal for a hands-on technician who thrives in field service environments, enjoys troubleshooting complex mechanical systems, and can effectively interface with customers and internal teams.

What You'll Do

• Serve as the primary liaison between RIX Industries and the customer at the assigned site
• Perform maintenance, troubleshooting, and repair of compressors, gas generators, and associated equipment
• Overhaul and repair components in both field and on-site environments to meet customer requirements
• Ensure timely, high-quality service delivery aligned with customer expectations
• Maintain and manage RIX-owned tools, equipment, and consumables
• Monitor inventory levels and notify leadership of supply needs
• Follow all safety procedures and promote a safe working environment
• Communicate effectively with internal teams and customer stakeholders
• Support additional assignments as directed in the best interest of the business

Must-Have Skills and Experience

• Technical school degree or equivalent combination of education and hands-on experience
• Minimum 1 year of experience as a mechanical assembler, technician, or mechanic in a related field
• Ability to read and interpret technical drawings, schematics, and manuals
• Strong troubleshooting skills across mechanical, electrical, and basic software systems
• Experience using precision measurement tools (micrometers, feeler gauges, multimeters, etc.)
• Basic computer proficiency, including Microsoft Office and ability to learn new systems
• Strong written and verbal communication skills for customer interaction and reporting
• Ability to work independently as a self-starter in a customer-facing environment
• Valid driver's license
• U.S. Citizenship(ITAR Compliant)
• Ability to obtain a DoD SECRET security clearance
• Physical Requirements:
  • Ability to stoop, kneel, crouch, bend, stretch, and reach
  • Ability to lift up to 50 pounds regularly
  • Ability to sit or stand for extended periods at desks, equipment, or workstations
• Training will be provided on RIX compressor systems and technologies

Nice-to-Have Skills

• Advanced coursework or certifications in mechanical assembly or repair
• Experience with air and gas compressors or similar mechanical systems (compressor experience can be trained)
• Prior field service or customer-facing technical support experience
• Familiarity with diagnostic equipment and compressor/generator systems
• Military background (understands structure, professionalism, customs/courtesies)
• Aviation experience strongly preferred
• HVAC or similar (mechanical + electrical troubleshooting)
• Experience in mechanical repair disciplines (hands-on)

Who You Are

• A hands-on, detail-oriented technician with strong mechanical aptitude
• Customer-focused and able to represent the company professionally on-site
• A problem solver who can troubleshoot and resolve issues independently
• Organized and disciplined in managing tools, parts, and workflows
• Safety-conscious and compliant with operational standards
• Adaptable and willing to learn across mechanical, electrical, and basic software troubleshooting domains
• Adaptable and willing to travel as needed to support business needs

Additional Details

• Base Salary Range: $75,000 – $88,000
• Work Environment: Onsite (Newport News, VA), customer site, manufacturing, warehouse, and office environments
• Travel: Up to 10%
• PTO and 12 Paid Holidays
• Retirement 401(K) with company match
• Medical, Dental, and Vision insurance
• Group Term Life Insurance
• Tuition Reimbursement Program
• Referral Bonuses and more

Description

In this role you will perform evaluations of insured sites (including nuclear power plants, conventional power plants, and renewablegeneration facilities) equipment inspection programs, maintenance programs, property protection programs, and operational practicesto assess implementation of the Loss Control Standards for nuclear power plants and applicable standards for conventional andrenewable generation facilities. You will work with the Members through the Advisory Committee to identify and implementchanges to the Loss Prevention Program to improve the identification and mitigation of risks. And you will act as liaison for theEngineering Advisory Committee (EAC), Subcommittees, and working groups. Specific duties and responsibilities include (*denotes essential function of this position):

• Performs onsite and remote insurance evaluations at insured facilities in accordance with Loss Prevention procedures.
• Works with individuals and groups such as IAC and EAC representatives, insured contacts, underwriting and brokers to improve the Loss Prevention Programs and improve the risk profile of the insured facilities.
• Performs technical research and maintains knowledge in major insurance loss risk areas; uses this knowledge to develop justification for changes to the Loss Control Standards and inform Loss Prevention Programs. Educates insureds of risk to the Mutual. Identifies trends in the industry (e.g., claims and events) and emerging risks.
• Performs Project Enterprise Risk Assessments. Reviews and assesses the risk of projects to ensure that insurance risks are identified and mitigated.
• Requires completion of the Company Loss Prevention Engineer Qualification Program or equivalent.
• Supports the Underwriting department by providing data associated with Nuclear, Conventional, Excess Liability and other products as needed. Assists in loss investigation and supports Claims personnel as needed.
• Develops a Loss Prevention department opinion on conventional/renewable risks as input to Underwriting for property, excess liability, and cyber coverages.
• Participates in industry organizations (e.g., INPO, NEI, EEI, NFPA, ASTM, IEEE, ASME, EPRI), Advisory Committees and Working Groups (e.g., consciences code committees, EPRI groups, INPO groups), providing updates to colleagues.
• Identifies improvements in Loss Prevention Programs.

Must-Have Skills, Experience:

Job Knowledge

• Understanding of fire protection and detection design and maintenance; civil/mechanical and electrical engineering design; industrial building construction and design; power generation or industrial production facility maintenance; turbine- generator maintenance or operation; transformer maintenance; heavy lifting and rigging (>100 tons) practices
• Basic project management skills

Competencies/Abilities

• Able to learn new tasks and take initiative; self-starter who can work in a fast-paced environment
• Able to find innovative solutions to problems
• Able to prioritize effectively and quickly adjust to changing priorities
• Able to work and collaborate effectively in small team environment while working remotely
• Customer service oriented
• Ability to explain complex topics to audiences with less technical knowledge
• Ability to develop and provide complex training to technical staff

Must-Have Education:

• Minimum of 4 years of experience in design, operation, maintenance, repair, construction, or inspection of electric generating stations or industrial facilities (nuclear facilities) preferred.
• Bachelor of Science degree in Engineering or applied science from an accredited institute; or Associates Degree in a technical field with 5 years of related experience; or high school education and 6+ years of related experience

Physical Requirements

• Ability to travel independently (30-35%)
• Ability to safely navigate power production areas, warehouses, storage yards, construction sites with uneven, wet icy, unstable or debris-covered surfaces in heat, snow, cold or rain, travel up and down ladders, etc.
• Potential exposure to extreme heat, high noise areas, and/or minimum levels of radiation.
• Ability to gain access to a Nuclear Power Plant.
  

What's Exciting About This Opportunity?

• Great Company / Great Industry / Excellent Reputation within the Industry
• Remote Position w/ some travel
• Excellent Pay and Benefits
•  “top company" for Navy Nuke leaders!

• $120k - 130k base // with 3% annual average merit adjustment
• 12% Target Bonus Plan
• Sign-On Bonus (typically $5k)

Description

Reporting to the Demand Planning Manager, the Senior Demand Planner will focus on forecasting demand and aggregating insights based on trends and patterns, using historical data and cross functional inputs from Sales and Marketing to maximize fulfillment rates that drive shipments. They will assist the Manager of Demand Planning in building and structuring weekly, monthly, quarterly, and annual reporting to monitor performance and identify risks and opportunities. As well, the Senior Demand Planner communicates risks and opportunities during the monthly S&OP cycle to ensure stakeholders remain aligned, and will take the lead in supporting the Product Life Cycle process to ensure model rationalization in keeping the assortment relevant and profitable.

Responsibilities include:

• Monitor/report significant changes in the forecasts and inventory estimations to manager and in an S&OP environment
• Address demand related constraints in a timely manner
• Review and analyze current demand and forecast data, and adhere to monthly forecasting cycle
• Collaborate with the New Product Introduction team and establish appropriate forecasts
• Initiate continuous and effective communication across all necessary departments to understand demands, trends and challenges
• Work with the Demand Planning Manager to develop risk mitigation and contingency planning strategies
• Identify areas of process improvement
• Work towards improving model configuration to fine tune the forecast
• Present data and insights to executive leadership
• Involved in the implementation of SAP
• Perform other duties as necessary and as assigned

Must-Have Skills, Experience, and Education:

• Bachelor's Degree in Logistics, Materials Management, Supply Chain Management or related field
• 7-10 years' experience in production and materials management and demand forecasting
• Exceptional planning, time management and organizational skills
• Proficient in mathematics and statistical analysis
• Advanced proficiency in MS Excel with proficiency in MS Office and related Suite programs
• Functional experience with one or more data visualization tools (i.e., Tableau, Microsoft Power BI, Qlik, Sisense, etc.) strongly preferred
• SAP experience and experience in an MRP environment preferred
• APICS certification strongly preferred
• Comfortable presenting to executive leadership and communicating insights clearly to stakeholders

Critical Traits:

• Self-starter
• Excellent interpersonal, oral & written communication skills
• Accuracy, analytical skills and attention to detail
• Team player, cooperative, fast-learner, flexible, nimble
• Strong multitasking skills, proactive self-starter
• Organized and focused
• Able to operate in a structured environment and manage ambiguity effectively

Description

This Field Service Technician role supports the installation, maintenance, and repair of Impressed Current Cathodic Protection (ICCP) and Marine Growth Prevention (anti-fouling) systems onboard commercial and government vessels including cruise ships, tankers, tugboats, and U.S. Navy/Coast Guard ships.

Technicians work both in the field and in shipyards, supporting drydock operations and performing pier side troubleshooting. This is a hands-on role requiring electrical, mechanical, and troubleshooting skills in marine environments.

Responsibilities

• Install, troubleshoot, repair, and maintain corrosion control systems onboard vessels
• Support installation and replacement of electronic equipment, anodes, and reference cells during drydock periods
• Perform wiring and electrical work on systems up to 480V / three-phase power
• Conduct system testing and diagnostics using industry-standard tools
• Perform pier-side service calls for inspections, troubleshooting, and system checks
• Supervise and assist shipyard personnel during installations and repairs
• Prepare tools, equipment, and materials for field mobilization
• Complete service reports, inspection documentation, and test records
• Assist with shop operations including pre-delivery checks and equipment preparation

Must-Have Skills, Experience, and Education

• Some shipboard or marine experience required
• Basic understanding of electricity and electronics
• Strong mechanical aptitude
• Ability to troubleshoot, diagnose issues, and implement corrective actions
• Experience using electrical testing equipment and tools
• Ability to read and interpret technical drawings and schematics
• Strong communication skills (verbal and written)
• Ability to work independently in field environments
• Valid driver's license and reliable transportation

Nice-to-Have Skills

• Experience working with corrosion control systems or marine equipment
• Prior experience in shipyards or drydock environments
• Familiarity with three-phase electrical systems (480V)
• Military experience (Navy, Coast Guard, or similar maritime roles)
• Experience working on offshore platforms or vessels

Description

Description

Description

Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:

As a Field Service Engineer with this company, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company's field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Description

Marketing Manager

Location: South Carolina & Florida

Department: Marketing

Direct Reports: 1

Position Summary

The Marketing Manager is responsible for leading and executing the company's overall marketing strategy across all South Carolina locations. This role will drive brand consistency, lead generation, and market growth while overseeing a major company rebrand and the consolidation of multiple websites into a single, unified digital presence.

This position serves as a strategic partner to leadership, sales, and operations teams, ensuring marketing initiatives align with business objectives and support continued growth across all markets.

Key Responsibilities

• Strategic Leadership & Brand Management for SC
• Develop and execute comprehensive marketing strategies to increase brand awareness, customer engagement, and lead generation across all locations
• Lead company-wide rebranding initiative, including brand identity, messaging, and visual standards
• Establish and enforce brand guidelines to ensure consistency across all departments, locations, and channels
• Act as the company's brand ambassador, both internally and externally
• Collaborate with leadership, directors, and department managers to align marketing strategies with operational goals

Digital Marketing & Website Management

• Oversee all digital marketing efforts including website(s), social media, email campaigns, SEO/SEM, and online advertising
• Lead the merging of multiple websites into a single, cohesive platform
• Manage online presence including Google Business profiles, reputation management, and third-party platforms
• Analyze digital performance metrics and adjust strategies to maximize ROI

Content Development & Campaign Execution

• Create and oversee production of marketing materials including brochures, presentations, digital content, and promotional assets
• Ensure consistent messaging that communicates the company's value proposition
• Manage employee communications such as newsletters and internal announcements
• Identify and implement new marketing channels and opportunities

Sales & Business Development Support

• Partner with sales teams to develop lead generation strategies through campaigns, trade shows, and events
• Support CRM utilization and lead tracking processes
• Assign and manage incoming leads from various platforms
• Maintain and manage email distribution lists for marketing campaigns

Market Research & Analytics

• Conduct market research and competitive analysis to identify trends and opportunities
• Provide regular reporting and insights to leadership on marketing performance

Events, Promotions & Partnerships

• Plan and manage trade shows, customer events, and company-sponsored activities
• Oversee promotional items, branded merchandise, and employee apparel
• Manage co-op marketing programs and vendor/OEM partnerships

Operational & Administrative Oversight

• Develop and manage marketing budgets
• Oversee signage, facility branding, vehicle branding, and point-of-sale materials
• Manage phone system messaging (scripts and recordings)
• Supervise and develop marketing team members

Qualifications

• Bachelor's degree in Marketing, Business, or related field (or equivalent experience)
• 7+ years of progressive marketing experience
• Strong experience with digital marketing and website management
• Proven ability to lead branding initiatives and large-scale projects
• Experience managing budgets and cross-functional teams
• Strong analytical, organizational, and communication skills

Work Environment & Travel

• Multi-location oversight across South Carolina and Florida
• Travel required between locations, trade shows, and events

Key Projects / Success Metrics

• Successful execution of company rebrand across all locations
• Completion of website consolidation project
• Increased lead generation and marketing ROI
• Improved brand consistency across all locations
• Enhanced customer engagement and digital presence

Description

The Field Service Engineer is responsible for supporting customers with installation, maintenance, repair, and optimization of systems and retrofits. This role involves hands-on technical work, troubleshooting, performance tracking, and direct customer interaction.

Description

Responsibilities:

• The Data Center Technician will be responsible for monitoring Critical Facilities Monitoring Systems and responding to alarm events.
• They will be responsible for providing support and troubleshooting issues with hands-on maintenance and support.
• They are responsible for conducting site walk-throughs to collect readings from the critical electrical/ mechanical equipment.
• The Technician role will also be responsible for things associated with physical security, visitor and area access, delivery shipping & receiving, inventory, and facility maintenance.

Must-Have Skills, Experience, & Education:

• Excellent opportunity for a highly motivated veteran interested in Critical Site infrastructure.
• This is a trainable role, with eagerness, a strong work ethic, and a culture fit at the forefront of the position.
• It is preferred that the candidate has a mechanical background, but any technical experience, such as electrical or electronic, is also acceptable for this position.