Technical Responsibilities:

• Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision.
• Expected to work in a confined clean room environment, wearing appropriate personal protective safety equipment a plus.
• As a field service engineer you would be trained and certified to performance installations, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures. May shadow more experience engineer at the customer site.
• Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.
• Establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.
• Complete assignments with attention to detail and high degree of accuracy in a demanding environment with changing workloads.
• Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required.
• Undergo "on the job" training (OJT) to assist with installing and start up and/or relocating equipment at customer's site.
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Execute project action items under direct supervision.
• Perform other related duties as assigned by senior FSE / supervisor.

Customer Relations:

• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both company and customers.
• Interaction with customer engineer and operator levels

Must-Have Skills, Education, & Experience:

• Bachelor of Science degree, Associate degree or equivalent military training in electronics, engineering, or other applicable field of study with 2 years of relevant experience
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location
• Ability to work in small, confined spaces while working on equipment
• Understand and work from electrical and mechanical schematics and diagrams
• Interpret operation manuals to determine root cause of tool failures
• Experience in Microsoft Office Suite and data analysis tools a plus
• Prior experience working in electronics field a plus
• Able to travel occasionally both domestic and international

Position Description:

As the CSE, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The CSE will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The CSE is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The CSE interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer's equipment downtime to a minimum. Specific responsibilities include:

• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.
• On Call Rotational Responsibilities // Once you are qualified, you would expect rotational “On-Call responsibilities” (approximately 1 week per month) for after hour and weekend customer issues. Note: you are well-compensated for just being "on call", regardless of having an incoming call. In addition, you are generously compensated for every call that you take and highly compensated for those occasions that require you to respond in person. The On Call rotation is for complete coverage of the state of Maine. It is also important to note that there are not very many Maine hospitals that have 24/7 coverage contracts with company. On Call annual compensation would average somewhere in the range of $5k - 8k in additional annual income (on top of the Total Compensation numbers provided above).

Must-Have Skills, Education, & Experience:

• Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.).
  
• Candidates must be able to interpret electronic system schematics and flow-charts.
• A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Nice-To-Have Skills, Education, & Experience:

• Experience in the Bio-Medical field is a huge plus, but not required. 
  

Company is seeking a motivated and detail-oriented Project Engineer to assist in the management of process and capital projects within our manufacturing plant. This role involves planning, executing, and delivering manufacturing improvements, equipment upgrades, plant expansions, and cost-saving initiatives while ensuring safety, quality, and production goals are met.

Project Planning and Coordination:

• Lead and manage manufacturing projects from concept to completion, ensuring projects are delivered on time, within scope, and budget.
• Collaborate with cross-functional teams (Operations, Maintenance, Quality, Procurement, Engineering) to define project objectives, deliverables, and milestones.
• Develop detailed project schedules and adjust plans as necessary to meet evolving project demands.

Technical Design and Implementation:

• Supervise the design, selection, and installation of new equipment and systems to improve manufacturing processes and efficiency.
• Perform feasibility studies, risk assessments, and equipment evaluations to meet safety and operational requirements.
• Ensure compliance with industry standards, safety protocols, and environmental guidelines.

Cost Control and Budget Management:

• Create and manage project budgets, monitor expenditures, and implement cost-effective solutions.
• Identify opportunities for cost reduction while maintaining quality and safety standards.

Process Improvement:

• Evaluate and optimize manufacturing processes to increase efficiency, throughput, and waste reduction.
• Implement Lean Manufacturing, Six Sigma, or similar methodologies to enhance operations.

Quality and Compliance:

• Work closely with the Quality Assurance team to ensure projects meet internal and external quality standards.
• Adhere to OSHA, FDA, environmental, and company-specific regulatory requirements.

Documentation and Reporting:

• Prepare and maintain comprehensive project documentation, including design specs, progress reports, and as-built records.
• Communicate project updates, challenges, and resolutions to stakeholders and senior management.

Training and Support:

• Provide training to plant personnel on new systems, processes, and equipment.
• Support troubleshooting efforts during implementation and post-installation phases.

Must-Have Skills, Education, & Experience:

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related field.
• 2-5 years of experience in a manufacturing or industrial setting, with a proven track record of managing technical projects.
• Proficiency in project management tools such as MS Project, AutoCAD, or similar software.
• Solid understanding of manufacturing processes, industrial equipment, and automation systems.
• Knowledge of Lean Manufacturing, Six Sigma, or other process improvement tools.
• Strong problem-solving, analytical, and technical troubleshooting abilities.
• Excellent communication skills for interacting with internal teams, vendors, and external stakeholders.
• Adaptability to work in a fast-paced and dynamic environment.
• PMP (Project Management Professional), Six Sigma Green/Black Belt, or related certifications are highly desirable.
• Ability to work in a manufacturing plant, including standing, walking, climbing, and lifting as required.
• Occasional exposure to loud noises, elevated temperatures, and industrial equipment.
• Flexibility to work beyond standard hours or on weekends as project timelines dictate.
• Knowledge of food or pet food manufacturing processes is a plus.
• Working knowledge of Wonderware (AVEVA) or similar HMI/SCADA systems is a plus.
• Familiarity with regulatory standards specific to food safety (e.g., FDA, HACCP) is preferred.
• A hands-on approach to project execution and the ability to thrive in a collaborative team environment.

Travel: Local travel, this position will be based in the field and require daily travel within assigned territories.

Position Description:

The primary objectives of the Service technicians are:

• the proficient repair and service of the customer's equipment
• to maintain good communication and working relationships with customers, peers, and management
• to represent and sell the entire company
• maintain and exceed productivity goals
• work within all safety guidelines established by company and OSHA

Duties and Responsibilities:

• Repair all types of equipment that company sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Must-Have Skills, Experience, and Education:

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
• Excellent written and verbal communication skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to deal with customers on a face-to-face basis.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Ability to write routine reports and correspondence.
• Must possess a valid driver's license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Must have working knowledge of hydraulic systems.
• Must have mechanical abilities.