Customer Support Engineer
Company: Orion Talent
Job Ref: # 7530474
Date Posted: 12/2/2025 12:00:00 AM
City, State: Austin, TX
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Housekeeping, Hygiene & Safety
Teamwork, Involvement & Continuous Improvement
Must-Have Skills, Experience, and Education:
The Sr. Commissioning Program Manager will oversee all commissioning activities and responsibilities for data center delivery. This team member will be the ‘go to’ commissioning resource for all data centers across the portfolio for their region when commissioning execution advice is needed and will use their subject matter expertise as well as engage with diverse teams to meet the commitment of superior service to the clients.
Supervisory Responsibilities:
Essential Duties and Responsibilities:
Other Duties:
Must-Have Skills, Experience, and Education:
• Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex proton therapy equipment and ancillary systems
• Check out and approve operational quality of system equipment to ensure compliance with technical standards
• Instruct customers in the operation and maintenance of systems
• Serve as the primary liaison with customers on administrative and technical matters for assigned projects
• Interpret customer needs and clarify responsibility for problem resolution
• Perform field support on system hardware, software, PCs, networking, and wireless networking
• Install and upgrade a wide range of advanced products per technical documentation and guidelines
• Demonstrate product operation and confirm system performance according to the Customer Acceptance Procedure (CAP)
• Train customers in basic operation and maintenance
• May coordinate or review activities of small groups of Installation Representatives
• Proficiency with mechanical tools: torque wrenches, precision gauges & levels, micrometers, calipers, vernier scales, drills, taps/dies, lubrication equipment, adhesives
• Proficiency with electrical tools: digital multimeter, oscilloscopes, circuit/component tools, soldering
• Ability to troubleshoot and repair complex electromechanical systems
• Intermediate-level mechanical and electrical aptitude
• Strong hands-on troubleshooting and repair experience
• Ability to work on complex hardware/software, PCs, and networking systems
• Strong customer service and communication skills
• Military background in:
The Company is a global leader in advanced medical technologies used to treat cancer and other serious medical conditions, delivering innovative hardware, software, and support systems for radiation therapy and proton therapy.
Join a highly respected global organization recognized as a Top 100 Military Friendly Employer, offering excellent career paths for transitioning military personnel and technical professionals.
Reporting to a Program Manager, we are seeking a highly organized Project Manager to lead projects focused on the professional delivery of electrical switchgear projects for our data-centre clients from initiation to final delivery. You will ensure that your project portfolio is executed efficiently, aligned with client expectations and delivered to the highest standards of quality, safety and financial performance. Developing and maintaining excellent client relationships is a critical aspect of the role. You will require a strong technical understanding of Project Management Systems and a high degree of financial and commercial acumen.
Reporting to the Quality Manager, we are seeking a highly driven Product Quality Engineer to ensure that our assembly process consistently delivers finished products that meet stringent electrical, mechanical and regulatory requirements. You will be responsible for ensuring that all manufacturing processes and products perform on a consistent basis to meet CEL's quality standards and customer requirements. This role focuses on process development and control, defect prevention and continuous improvement in a complex manufacturing environment. The ideal candidate will have strong attention to detail, experience with electrical / mechanical components and a commitment to continuous improvement.
Must-Have Skills, Experience, and Education:
The position is a key member of the Senior Leadership Team (SLT) responsible for leading a team of Program and Project Managers ensuring the professional delivery of complex electrical switchgear projects to our global data centre clients. This strategic leadership role ensures that all projects are delivered on time, within budget and to the highest QA and H&S standards.
Maintaining excellent client relationships and acting as a point of escalation is a critical aspect of the role. This role requires a strong technical understanding of Project Management Systems and Techniques, exceptional relationship development skills and a very high degree of financial and commercial acumen.
Reporting to the Director of Manufacturing, we are seeking a highly motivated / strategic VP of Production who will be responsible for delivering excellence across all production-related functions, including Production Operations, Environmental Health & Safety (EHS), Quality Assurance (QA), Warehousing and Facilities Management (FM). This role will ensure operational efficiency, compliance and continuous improvement to meet business objectives and profitability. The ideal candidate will bring extensive knowledge in establishing a robust production process, implementation of verifiable Lean Manufacturing systems, DFM, Process Development, CI processes. This role is critical in scaling our US operations, enhancing efficiency and ensuring world-class product quality and delivery performance on behalf of our customers.
Reporting to the Quality Manager, we are seeking a highly driven Supplier Quality Engineer to ensure that our global supply base consistently delivers components and assemblies that meet stringent electrical, mechanical and regulatory requirements. The ideal candidate has a strong attention to detail, experience with electrical / mechanical components and a commitment to continuous improvement. The Quality Engineer will be responsible for developing, qualifying and continuously improving suppliers that provide components for our switchgear production lines e.g. metal enclosures, breakers, wiring harnesses etc. This role ensures suppliers meet quality, cost, delivery and compliance expectations through structured audits, data-driven analysis and cross-functional collaboration.
Reporting to the Group Financial Controller, we are seeking a detail oriented and analytical Project Cost Accountant to support the financial performance analysis of multiple customer projects within our LV switchgear project portfolio. This role is critical to ensuring accurate cost tracking, forecasting and financial reporting across a range of data center client projects. The ideal candidate will work closely with Program and Project Managers, Finance and Operations teams to provide insights that drive informed decision-making and project success.
Reporting to our QEHS Manager, we are seeking a highly experienced EHS Officer to ensure compliance and continuous improvement with our environmental, health and safety systems, ensuring compliance with all US regulations. This role focuses on risk assessment, incident prevention and fostering a strong safety culture across all operations, inclusive of our manufacturing facility and site installation programs for our data-centre clients. The ideal candidate will be a pro-active person with significant hands-on experience in implementing and validating EHS systems and validating regulatory compliance. This role is critical in scaling our US operations, enhancing and ensuring world-class EHS performance on behalf of our customers.
Reporting to the VP of Customer Operations, the Field Service Engineer will be responsible to support deployment and ongoing service of our low-voltage power distribution equipment at mission-critical datacentre sites. This role provides on-site technical expertise for the installation, testing, commissioning, maintenance, and repair of systems such as switchboards, power distribution units (PDUs), remote power panels (RPPs), automatic transfer switches (ATSs), and static transfer switches (STSs). The ideal candidate is customer-focused, detail-oriented and experienced in power distribution systems, with a strong commitment to safety and quality. Military veterans and professionals with datacentre experience are highly encouraged to apply.
Reporting to our Project Control Manager, we are seeking a Project Administrator who will provide administrative and coordination support to the project team, ensuring smooth day-to-day operations. This includes scheduling meetings, preparing agendas, taking minutes, managing project documentation, ensuring project escalations are managed appropriately and assisting with reporting to keep projects on track. The position requires strong organization, professionalism and the ability manage multiple tasks professionally.
Reporting to a Program Manager, we are seeking a highly organized Project Manager to lead projects focused on the professional delivery of electrical switchgear projects for our data-centre clients from initiation to final delivery. You will ensure that your project portfolio is executed efficiently, aligned with client expectations and delivered to the highest standards of quality, safety and financial performance. Developing and maintaining excellent client relationships is a critical aspect of the role. You will require a strong technical understanding of Project Management Systems and a high degree of financial and commercial acumen.
Reporting to our Quality Assurance Manager, we are seeking an Incoming Quality Inspector to join our team in Williamsburg, VA. This role is responsible for verifying the physical and technical quality of all incoming raw materials, components and assemblies used in the production of our electrical switchgear i.e. PDUs, RPPs and LV Switchgear. You will help ensure that all received items meet required specifications, engineering drawings and quality standards before they are released to production. The ideal candidate has a strong attention to detail, experience with electrical / mechanical components and a commitment to continuous improvement.
Reporting to our Supply Chain Manager, we are seeking a highly motivated Commodity Specialist who will be responsible for managing supplier sourcing, approval, onboarding, delivery to PO schedule and ongoing performance through structured business reviews and escalation processes. This role is critical in ensuring our Supply Chain resilience, compliance and continuous improvement across strategic commodities. You will be responsible for helping us scale a robust supply chain for our US operations, ensuring on-time-in-full profitability, excellence in delivery performance and development of strong customer relationships.
Reporting to our Supply Chain Manager, we are seeking a highly motivated Supply Chain Expeditor who will be responsible for ensuring timely delivery of materials and components from suppliers to meet production schedules. This role focuses on proactive management of delivery risks, escalation handling and maintaining strong supplier relationships to support uninterrupted manufacturing operations.
This role is critical in ensuring our Supply Chain resilience, compliance and continuous improvement across our US supply chain. You will be responsible for helping us scale a robust supply chain for our US operations, ensuring on-time-in-full, excellence in delivery performance and development of strong customer relationships.
Requirements:
Requirements:
Requirements:
• Troubleshoot, repair, and maintain automated instruments used in histology, cytology, and hematology
• Perform field service, installation, and evaluations at customer sites
• Conduct instrument inspections, testing, and decontamination in compliance with biohazard and electrical safety standards
• Provide technical support to Field Service Technicians, BMETs, and internal teams
• Train technicians and other personnel on installation, repair, testing, and decontamination procedures
• Develop and update service manuals and conduct on-site and off-site training sessions
• Document service reports and draft service bulletins in compliance with FDA regulations
• Coordinate product feedback with Manufacturing and Product Development teams
• Analyze service failures and prepare comprehensive reports
• Ensure compliance with ISO 13485 certification standards
• Maintain safe, organized, and professional work environment
• Support special projects, process improvements, and other assignments as directed
• 3+ years of field service experience on electromechanical equipment
• Strong troubleshooting and repair skills for complex instrumentation
• Ability to perform electrical safety tests and instrument decontamination
• Excellent communication skills, both verbal and written
• Willingness to travel up to 75% domestically
• Strong documentation and reporting skills
• Valid driver’s license and ability to travel frequently
• Ability to lift, stand, and work with tools and equipment
• Strong problem-solving and analytical skills
• Ability to train and guide other technicians or personnel
• Maintain professional and safe conduct at all customer sites
• Experience in histology, cytology, or hematology instrumentation
• Knowledge of ISO 13485 and FDA compliance standards
• Prior experience training Field Service Technicians or other technical staff
• Experience with service bulletins, product feedback, or quality reporting
Benefits: Attractive bonus plan, company car, phone, laptop, and opportunities for growth—including international advancement
Travel: Up to 75% domestic travel, primarily within the Midwest region and throughout the U.S.
Company Description:
The Company provides advanced medical instrumentation and automation solutions to healthcare providers, laboratories, and research facilities. Known for quality, innovation, and exceptional customer service, The Company supports technical excellence and operational efficiency across its product lines.
• Career growth with domestic and international advancement opportunities
• Exposure to cutting-edge medical instrumentation
• Strong technical and customer-focused work environment
• Opportunities to work with a collaborative and professional team
• Competitive pay, benefits, and travel experience in a dynamic technical role
Reporting to the VP Projects, we are seeking a highly organized Project Control Manager who will play a critical role in ensuring the successful delivery of customer projects by providing accurate analysis and reporting of all relevant project metrics, including financial performance, delivery schedules, resource utilization and risk indicators across our portfolio of electrical switchgear projects for our data-centre clients. You will manage a team consisting of Project Cost Engineers, Master Schedulers and Document Controllers to ensure that each project stream is executed efficiently, aligned with contractual obligations, client expectations and delivered to the highest standards. You will require a strong technical understanding of Project Management Systems and a very high degree of financial and commercial acumen.
The Program Master Scheduler is a strategic role responsible for developing and maintaining integrated master schedules / Sales, Inventory, Operations Planning (SIOPS) analysis across multiple complex electrical switchgear projects. This position ensures alignment between SIOPS and project delivery, driving on-time performance, resource optimization, and financial compliance.
The is key position responsible for ensuring accurate information to allow for short, medium and long-term planning across our entire operational team. This role requires a strong technical understanding of Project Management Systems and Techniques, Financial Management and a very high attention to detail.
Company Description:
The company is a global leader in delivering advanced data center and industrial power solutions. With over 40 years of innovation, it specializes in modular power systems—including PowerPods, Switchgear, PDU's, RPPs, and busway products—engineered to meet the highest international standards. Operating from over 300,000 sq. ft. of lean manufacturing facilities in the USA and Ireland, the company partners with clients from concept to completion, providing scalable, customized solutions that power the AI revolution and beyond.
In this role you will perform mechanical and electrical maintenance and troubleshooting, organize downturn activities, maintain maintenance records, preventive maintenance and update documentation.
Company is looking for strong multiskilled technician candidates (EM or industrial ETs/MMs with 450V experience) with 4+ years of industrial maintenance and troubleshooting experience.
Nice-to-Have Skills, Experience, and Education:
They are looking for candidates that are looking for a great opportunity to grow within a company and make a career with one company. They are looking for candidates that are willing to work hard and efficient, so as to make the company more profitable, and as a result make themselves more money in profit sharing. They want candidates that can work in a fast-paced environment and have good troubleshooting skills; and candidates must be teachable and willing to learn. Candidates will take an maintenance test that will help determine their weak areas, thus helping determine training deficiencies that would have to be overcome upon hiring. Topics: Hydraulics/Pneumatics, Motors, Circuits, Voltage readings on fuses, Symbols, Logic, and switches. Must be a team player and a good communicator.
Key Responsibilities
Operational Leadership
Performance, Reliability & Risk Management
• Install, service, and maintain furnaces, boilers, air conditioners, mini-splits, and ventilation systems.
• Diagnose HVAC, mechanical, and electrical issues efficiently and accurately.
• Ensure all work complies with local codes, safety standards, and company guidelines.
• Maintain tools, equipment, and company vehicle in a clean and professional condition.
• Deliver excellent customer service to residential and commercial clients.
• Support, mentor, and guide helpers or apprentices as needed.
• Perform installation, service, and maintenance of furnaces, boilers, air conditioners, mini-splits, and ventilation systems
• Diagnose and troubleshoot HVAC and electrical issues efficiently and accurately
• Ensure all work complies with local codes and safety standards
• Maintain company vehicle and tools in a clean, professional condition
• Provide courteous, professional service to residential and commercial customers
• Support and mentor helpers or apprentices as needed
• 2+ years of experience in HVAC installation or service (will train motivated veterans or mechanically inclined candidates)
• Valid driver’s license with clean driving record (required for insurability)
• Ability to provide personal hand tools (company supplies power tools and specialty equipment)
• Strong mechanical aptitude and customer service abilities
• EPA certification and HVAC schooling preferred but not required
• Ability to work independently and as part of a team
• Strong communication skills and a commitment to professionalism
• Dependable and self-driven work ethic
• Prior military experience
• Additional HVAC certifications
• Experience working in residential and light commercial environments
The Company has served Northern Michigan for over two decades, delivering high-quality residential and commercial HVAC solutions. As a veteran-owned business, the company embraces a culture centered on reliability, teamwork, craftsmanship, and service excellence. Their technicians benefit from continuous factory training and exposure to evolving HVAC technologies, contributing to their strong reputation across Traverse City and the surrounding counties.
Work in one of Michigan’s most beautiful regions—surrounded by lakes, trails, and small-town charm—while joining a veteran-owned organization that values professionalism, integrity, and community. The Company offers year-round work, a positive team culture, growth opportunities, and a clear path for skill development and advancement.