Description

Sales Development Representative

Description

Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory

Compensation: Base salary is location-specific and aligned to local market conditions. Final offers are based on experience.

San Francisco / Bay Area: $85-88K

NYC or Newark, NJ: $80-85K

Washington, DC (Metro): $69-73K

Minneapolis, MN: $64-68K

Trenton, NJ or Philadelphia, PA: $63-67K

Charlotte, NC: $63-67K

Dallas-Fort Worth, TX: $65K-$70K

Travel: Up to 30% with most service primarily in the greater metro area-based locations.

Position Description:

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business. Specific responsibilities include:

• Deliver exemplary customer service to company customers in the field.
• Become proficient in servicing all Company Systems while following field service procedures.
• Troubleshoot and repair company commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Must-Have Skills, Education, and Experience:

• 3-5 years in electro-mechanical or related field.

Non-Technical:

• 2 or 4-year college degree, technical school degree, or related military experience.
• Strong customer service skills.
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license with ability to pass background checks and drug screens as required.

Technical:

• Experience with troubleshooting electrical systems.
• Computer / IT networking experience desired.

Description

Provide supply chain management and data during new business development and new program launches and for existing customer programs

Essential Duties and Responsibilities include the following:

Support New Business Development

• Provide supply chain information to sales department staff as needed
• Conduct preliminary purchase parts risk assessment
• Provide purchased parts cost and lead time estimates
• Identify and qualify outside manufacturing partners
  

Support Program Launch and Product Realization as functional department representative assigned to team and Program Manager

• Review program information to understand application, product intent and functionality and overall product requirements to ensure customer specifications communicated to suppliers address all needs.
• Review customer specifications and drawings and ensure sufficient to communicate required specifications for purchase parts to suppliers.
• Identify certification, traceability, environmental or other regulatory requirements for all components procured.
• Identify, source and qualify suppliers and negotiate supplier agreements.
• Secure necessary supplier Non-Disclosure Agreements
• Negotiate component costs, lead times, terms and conditions for initial purchases
• Communicate customer requirements and supplier capability
• Confirm supplier warranty terms
• Assist with preparation of Process Flow Diagrams, Failure Mode Effective Analysis and Control Plan
• Assist suppliers with validation protocol design and final approval as required
• Manage and define sample requirements and approve purchased part tooling
• Ensure tool ownership and warranty is defined
• Ensure an understanding of supplier capacity, yield and cost structure
• Complete purchased part and outside process qualifications, approval and submit customer approval forms (CAF)
  

Provide continuous supplier engineering support through program end of life

• Maintain and update short and long-term supply and sourcing strategies
• Negotiate annual contracts with suppliers
• Continuously pursue supply chain cost reductions to enhance profitability
• Develop Flow Charts for parts process, design and tooling
• Maintain Component Quality Requirements records
• Confirm receipt of supplier warranty agreements
• Support and/or inspect incoming products as required
  

Frequent domestic and occasional international travel to suppliers required

Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and revenue.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Reacts well under pressure.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

Experience administering or supporting U.S. Government contracts:

• Familiarity with Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) as they apply to government contract program execution
• Understanding of subcontracting management principles, including the flow-down of applicable FAR/DFARS clauses to subcontractors
• Understanding of prime contractor obligations when managing subcontractors on federal programs
• Understanding of the requirements for Supply Chain Risk Management (SCRM) for government contracts
• Understanding of the requirements to develop, implement, and comply with a Small Business Subcontracting Plan

Revised 3/2026

Description

Description

As a General Manager of Maintenance and Repair, you will develop and maintain positive customer relations by understanding customer needs, contract terms and conditions, and by implementing and executing plans to address those needs. You will be assigned into one of three departments (Chassis / Reefer, Crane or Power) and supervise a union workforce in the execution of maintenance and repair activities of port terminal cargo handling equipment. Safety, Customer Service, Production and Labor Relations are the focus areas for this position. Some specific responsibilities include:

• Supervision of mechanics, clerks, leadmen, chief clerks and foreman in their work assignments and evaluate the performance of all employees under your direction.
• Participate in the development and implementation of company safety policies and procedures.
• Actively manage and monitor the safety of your operation, ensuring safety of all employees.
• Identify training opportunities of staff as needed.
• Determine work needs for each shift and assign such work to the workforce.
• Manage and implement daily operational changes to improve efficiency and quality of work.
• Analyze the quality of work performed, post-audit repairs with mechanics as needed.
• Manage inventory and part ordering process.
• Ensure work orders are documented and communicated timely.
• Engage in an interactive process with mechanics, as necessary, regarding reasonable accommodation of disabilities.
• Participate in the interview process for potential new hires and make recommendations.
• Conduct 30, 60, and 90-day evaluations for all new hires.
• Adhere to the collective bargaining agreement (CBA) and ensure positive labor relations with mechanics and union officials.

Must-Have Skills, Experience, and Education:

In order to be successful in this role, you should have a BS in Engineering (Mechanical, Electrical, Marine or related discipline) or equivalent/applicable work experience supervising and managing heavy industrial maintenance teams. Experience in Programmable Logic Controls in GE, FUJI, Siemens, and OMRON is highly desired, and you must have hands-on familiarity with the maintenance of engines, automation/controls, hydraulics, refrigeration systems, cranes, welding, motor controls, and/or related equipment.

Nice-to-Have Skills, Experience, and Education:

• FCC General Radio Operator License is a plus
• Airframe and Powerplant License is a plus
• Garmin experience highly desirable
• Corridor and maintenance/parts manual access software is desired
• Experience with Lear 45, Pilatus, Phenom, Mustang and Gulfstream, or any combination of these aircraft
• Post-secondary education or training in aircraft maintenance or equivalent combination of education, training, or experience
• Working knowledge of MS Word, Excel, and Outlook

Working Conditions

• Working near moving mechanical parts and near fumes or airborne particles, toxic, or caustic chemicals.
• Work is typically performed in an indoor hangar or outdoors with exposure to all weather conditions.
• Noise level is usually moderate to loud.

Physical Requirements

• Must be able to lift to 15 pounds at times without assistance.
• Must be able to lift and carry up to 80 pounds with assistance.
• Requires the ability to read, hear, talk, stand, walk, bend, kneel, stoop, crouch, crawl, and climb all day.
• Accurate hand/eye coordination.
• Finger dexterity is required as well as hand strength, with the ability to grasp, lift, push and pull.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally required to climb on a ladder.
• Ability to wear and utilize personal protective equipment.

Description

Description

Description

Description

The Parts & Warranty Strategist is responsible for service parts inventory strategy, sourcing, fulfillment performance, and warranty administration for company's commercial and industrial equipment across North America. This role ensures accurate parts data, optimized inventory levels, strong supplier partnerships, and efficient warranty processing while improving the overall ease of parts sourcing for distributors and customers.

• Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance
• Exercise independent judgment over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters
• Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation
• Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards
• Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions
• Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance
• Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements
• Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders
• Advance system, e-commerce, and self-service improvements to reduce transactional support volume
• Maintain strict confidentiality and discretion in handling all company matters
• Perform other related duties and projects, as assigned
• Compliance with all company policies and standards

Must-Have Skills, Experience, and Education:

• Associate's degree in procurement, supply chain, technical support, engineering technology, or related field; or equivalent combination of education and relevant experience
• 2+ years of experience managing service or component parts within a manufacturing, industrial equipment, or technical service environment, including sourcing, supplier coordination, and inventory support
• Demonstrated experience identifying mechanical equipment components and analyzing operational data (e.g., demand, inventory, warranty trends) to support sound business decisions
• Working knowledge of mechanical, electrical, hydraulic, and pneumatic systems
• Ability to interpret exploded parts diagrams, technical drawings, and product documentation
• Strong analytical and problem-solving skills with the ability to exercise sound independent judgment
• Strong communication skills with the ability to work cross-functionally and support external partners
• Detail-oriented with strong organizational and time-management abilities
• Proficiency in Microsoft Office applications; experience with ERP, CRM, or e-commerce systems preferred

Description

We are excited to add a Parts Account Representative/Outside Parts Sales Representative to our team in Southeast PA and South-Central NJ.

At Wolfington Body Company, one of the country’s leading International school bus dealer's, our success depends on serving our customers with the best team members in the industry. If your career goals include making a valuable contribution as a Parts Account Representative in an exciting and growing company while working with top professionals in the industry, then consider joining our team. We are seeking enthusiastic, hard-working, customer-oriented individuals who can work in a team environment. The parts specialist builds
sales by developing customer relationships, problem solving, and serving as a conduit between our clients and our Parts and Service experts.

• Manages a territory consisting of Southeastern Pennsylvania and South-Central New Jersey
• Must be capable of speaking to all products including but not limited to parts, service, and technology products
• Maintain constant communication with WBC Parts Experts for product information and conflict resolution
• Prospect for new accounts/referrals which include compiling and updating a list of prospective clients to provide leads for business opportunities
• Maintain existing account relationships and be alert for ancillary opportunities to increase penetration
• Develop, implement, and maintain comprehensive account specific growth strategies
• Service existing accounts and communicate with clients on a regular basis. Discuss use and features of various parts, services, and ongoing promotions
• Communicate concerns to the appropriate experts within WBC
• Update account profiles for monthly meetings for information regarding sales potential
• Follow up on orders to ensure that customers are served promptly
• Coordinate parts and service sales with the appropriate personnel; Advise counterperson on special requirements/requests
• Obtains orders by explaining product benefits; reviewing business plans; analyzing sales volume; introducing new products; relays orders to call-center
• Updates CRM software with potential leads, business opportunities, and follow-ups 
• Focuses on professional and personal improvement through participating in educational opportunities; reading industry publications; maintaining personal networks; participating in professional organizations

• This is a field-based position; candidates must be disciplined and well-organized
• Ability to work independently
• Exceptional documentation skills
• Sale experience is preferred; our approach is unique and we will train the right individual
• Demonstrates sales ability with a successful track record
• Experience in route planning and follow-up
• Excellent social skills & strong attention to detail
• Strong written/verbal communication skills required
• Highly self-motivated and goal-oriented
• Enthusiastic relationship builder
• Entrepreneurial spirit; driven to succeed and to grow
• Mechanical Aptitude
• High school diploma required/ College Education preferred
• Valid Driver’s license required

• Knowledge of dealer and fleet maintenance procedures and systems
• Knowledge of bus, medium duty truck, and/or automotive parts
• Working knowledge of International and supplier/vendor warranty policies

• Company Car
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

• 8 hour shift