Support Engineer
Company: Orion Talent
Job Ref: # 7357409
Date Posted: 3/26/2026 12:00:00 AM
City, State: Mooresville, North Carolina
Salary: $78,000 - $80,000
Description
Go to end ⇓Must-Have Skills, Experience, and Education
• 3–5 years of experience in technical support, product engineering, or systems troubleshooting
• Strong understanding of software systems, APIs, databases, and networking fundamentals
• Experience with diagnostic tools and ticketing systems such as Jira or Zendesk
• Familiarity with version control systems such as Git
• Strong communication skills with the ability to explain technical concepts clearly
• Ability to work independently and manage priorities in a fast-paced environment
Requirements
• Diagnose, replicate, and resolve complex technical issues through testing and analysis
• Create and maintain internal documentation, troubleshooting guides, and FAQs
• Provide expert-level support to customers and partners
• Identify recurring issues and recommend product improvements
• Support product launches, updates, and migrations
• Track and report support metrics and performance trends to leadership
• Collaborate with QA and development teams to validate fixes and ensure product stability
Nice-to-Have Skills, Experience, and Education
• Strong analytical and problem-solving mindset
• Customer-focused approach with a commitment to high-quality support
• Experience with QA processes, automated testing, or product validation workflows




























