Description
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The Field Service Engineer I is responsible for installing, maintaining, troubleshooting, repairing, calibrating, and testing specialized medical equipment at hospitals, laboratories, and healthcare facilities throughout an assigned territory. This field-based position performs preventive maintenance, equipment upgrades, recalls, field modifications, software and firmware updates, warranty repairs, and performance verification to manufacturer specifications.
The Field Service Engineer will work independently at customer locations, use diagnostic equipment and hand tools to resolve technical issues, document service activities, and provide professional technical support to healthcare personnel. The role supports Maternal Infant Care equipment, including fetal monitors and Giraffe OmniBeds. Paid technical training and ongoing professional development are provided.
Must-Have Skills, Experience, and Education:
High school diploma or equivalent
2–4 years of field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, military technical, or similar technical experience; OR an associate degree or technical certification with at least 1 year of hands-on technical experience, including qualifying internships or apprenticeships
Strong mechanical and electrical troubleshooting aptitude
Hands-on technical maintenance, troubleshooting, and repair skills
Ability to install, troubleshoot, repair, and maintain specialized technical equipment
Ability to perform preventive maintenance and corrective repairs
Ability to perform equipment calibration, testing, and performance verification to manufacturer specifications
Ability to complete equipment modifications, upgrades, recalls, and warranty repairs
Ability to safely use diagnostic equipment, hand tools, and manufacturer service procedures
Ability to read and interpret technical manuals, service documentation, and equipment procedures
Ability to accurately document service work, repairs, parts usage, and customer interactions
Strong customer-service and communication skills
Strong organizational and time-management skills
Ability to manage assigned service calls and work independently with minimal supervision
Ability to coordinate effectively with dispatch and technical support teams
Ability to follow established quality, safety, and documentation standards
Ability to work professionally in hospitals, laboratories, and healthcare facilities
Ability to operate personal or rental vehicles
Proof of automobile liability insurance
Ability and willingness to travel up to 100% throughout the assigned territory
Ability to travel primarily Monday–Friday with occasional weekend travel
Ability to stand, walk, bend, and perform physical field-service work
Ability to lift up to 50 pounds
Ability to move equipment weighing up to 125 pounds with appropriate assistance or equipment
Nice-to-Have Skills:
Associate degree, military technical training, or trade school certification
Biomedical equipment experience
Medical device experience
Healthcare technology experience
Healthcare field service experience
Medical equipment installation, maintenance, and repair experience
Maternal and infant care equipment experience
Giraffe OmniBed experience
Electrical troubleshooting experience
Electronic troubleshooting experience
Mechanical and electromechanical troubleshooting experience
Preventive maintenance experience
Equipment calibration and performance verification experience
Software and firmware update experience
Field Modification Instruction (FMI) experience
Service management software or CMMS experience
Customer-facing field service or technical support experience
Military technical experience in electronics, biomedical equipment, avionics, communications, nuclear power, maintenance, or a related technical specialty
Strong problem-solving and diagnostic skills
This is a field-based position requiring frequent regional travel to hospitals, laboratories, and healthcare facilities. Daily responsibilities include standing, walking, bending, lifting equipment, and working with diagnostic instruments and hand tools.
Physical requirements include lifting up to 50 pounds, moving equipment weighing up to 125 pounds with appropriate assistance or equipment, and safely operating company- approved vehicles while traveling throughout the assigned territory.
EMSAR is committed to providing equal employment opportunities and fostering a culture of safety, professionalism, and continuous development.