Description

Responsibilities:

• Lead and manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
• Motivate, coach, and optimize the service team to consistently deliver a superior customer experience
• Execute established business plans to meet and exceed revenue goals
• Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
• Work closely and effectively with department managers and cross-functional teams to ensure seamless operations and communication
• Maintain high levels of customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
• Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
• Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
• Manage strategic relationships with local trade schools to secure access to students and alumni
• Promote open, collaborative communication across all levels of the organization
• Reinforce safety standards by continually educating technicians on best practices and field safety
• Support employee engagement and job satisfaction through coaching and thorough annual performance evaluations
• Participate in management team meetings to help develop corporate growth strategy and address operational challenges
• Partner with the Recruiting team on the recruitment, onboarding, and retention of technicians and office support staff
• Lead and support in the ongoing training development program for field and office staff utilizing outside training vendors and Company University
• Oversee annual budgeting, planning, forecasting, and operating plans in collaboration with senior leadership

Must-Have Skills, Experience, and Education:

• Industrial or service background
• Experience leading a team of 15+
• Experience successfully leading a fast-paced service organization
• Strong interpersonal communication skills
• Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
• Demonstrated proficiency with tasking and time management
• Ability to self-start and motivate a team toward a common goal

Description

Seeking a skilled and adaptable professional with a high level of dedication. This role is responsible for installing, troubleshooting, and servicing commercial and industrial electrical systems while following engineering plans to drive success as an integral part of the electrical team.

• Assist with installation of Commercial and Industrial Electrical equipment.
• Install associated wiring, conduit, and terminate as required
• Follow engineering plans and wiring diagrams
• Create as builds based on actual installation

Must-Have Skills, Experience, and Education:

• Minimum 3 years of Commercial Electrical experience.
• Manage multiple priorities.
• Ability to think independently and solve problems.
• Possess good customer service and communications skills.
• Build rapport with customers.
• Strong analytical and problem solving skills.

Description

• Installing and commissioning machinery at customer locations
• Troubleshooting mechanical, electrical, and possibly PLC-related issues
• Performing preventative maintenance and repairs
• Training customers on machine operation

• Strong mechanical and/or electrical experience
• Experience working on industrial machinery, CNC equipment, or similar systems
• Prior field service or hands-on maintenance experience
• Military backgrounds (mechanical, avionics, maintenance, etc.) could translate well

• Traveling to client sites as needed, 100% TRAVEL
• Remote must live near an airport but ideally near Chicago or CT headquarters
• Overtime for travel and per diem included
  
• Will need to get a passport. 
  

Description

Description

Description

Reporting to the COO, the GM is responsible for end-to-end site operations, and will set the direction for the site, build a high-performing leadership team, and drive measurable results in quality, productivity, and profitability. The GM will have full ownership of site performance, team development and customer delivery. 

Company Description:

Description

CNC Lathe Machinist

Location: Hatfield, PA

Employment Type: Full-Time

Description

Parts Manager

Our Parts Department is an integral and vital part of the dealership and essential to the dealership's success as the leading provider of transportation solutions. The Parts Manager takes the lead role in managing an efficient and profitable Parts Department through proper purchasing procedures, inventory control, staff utilization, safety, security, and pricing.

DUTIES & RESPONSIBILITIES

• Hires, trains, motivates, counsels, and monitors the performance of all department staff including warehouse and delivery personal.
• Forecasts sales goals and prepares incentive plans for the department and strives to meet them
• Analyzes sales through daily reporting and monitors expenses to maintain profit and sales productivity goals
• Maintains a balanced inventory consistent with the requirements of the customer base, service departments and body shop.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Oversee inventory management from maintaining parts levels and balancing turnover to running annual physical inventory and consistent cycle counts.
• Directs shipping and receiving efforts to ensure timely processing.
• Guides Front Counter sales efforts, including working with Marketing to create sales promotions
• Handles customer complaints immediately and according to the dealership's guidelines

IDEAL WORK QUALITIES

• Must be customer-sensitive and able to listen, understand, and communicate professionally with all customers, both external and internal
• Must be self-motivated and have good written and verbal communication skills
• Must be able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand
• Must have superior problem-solving skills to achieve a win-win solution

SKILLS, TRAINING, AND EDUCATION REQUIREMENTS

• Minimum of two years' supervisory experience or training in the automotive/medium/heavy-duty truck industry
• Ability to write and read/analyze reports, business correspondence, and technical procedure manuals
• Mechanical aptitude or experience in automotive or truck parts
• Experience with Microsoft programs and basic computer and mathematics skills
• Experience with CDK preferred
• The ability lift at least 25 pounds, unaided

Description

Continuous Improvement Manager

Location: Lebanon, PA

Employment Type: Full-Time, Exempt

About the Role

The Continuous Improvement Manager is responsible for driving operational excellence across manufacturing operations through the implementation of Lean, Six Sigma, and continuous improvement initiatives. This role partners cross-functionally with production, engineering, quality, and leadership to improve efficiency, reduce waste, and enhance overall performance in a high-mix manufacturing environment.

What You'll Do

• Lead and execute continuous improvement initiatives across production and business processes
• Identify inefficiencies and implement Lean manufacturing principles to improve throughput and reduce waste
• Facilitate Kaizen events, root cause analysis, and problem-solving activities
• Develop and track KPIs related to productivity, quality, cost, and delivery
• Partner with operations leadership to drive process standardization and best practices
• Analyze production data and workflows to identify improvement opportunities
• Support implementation of new systems, processes, and tools
• Train and coach employees on Lean methodologies and continuous improvement principles
• Drive a culture of accountability, safety, and continuous improvement across the organization
• Collaborate with cross-functional teams to ensure alignment on operational goals

Must-Have Skills and Experience

(These are required for consideration.)

• Experience in continuous improvement, Lean manufacturing, or operational excellence within a manufacturing environment
• Strong knowledge of Lean principles, Six Sigma, or similar methodologies
• Experience leading process improvement initiatives with measurable results
• Ability to analyze data and translate insights into actionable improvements
• Strong problem-solving and root cause analysis skills
• Experience working cross-functionally with production, quality, and engineering teams
• Strong communication and leadership skills
• Bachelor's degree in Engineering, Operations, Business, or related field (or equivalent experience)

Nice-to-Have Skills

(These are preferred but not required.)

• Six Sigma certification (Green Belt or Black Belt)
• Experience in defense, shipbuilding, or heavy manufacturing environments
• Experience with ERP systems and production data analysis tools
• Familiarity with machining or fabrication processes
• Experience implementing CI programs from the ground up

Who You Are

• Process-driven and highly analytical
• Hands-on leader who is comfortable on the shop floor
• Strong communicator who can influence at all levels of the organization
• Results-oriented with a focus on measurable impact
• Organized and able to manage multiple initiatives simultaneously
• Continuous learner with a mindset focused on improvement and growth

Additional Details

• Schedule: Standard weekday schedule, with flexibility to support production as needed
• Salary Range: $95,000 - $145,000 DOE
• Travel: Minimal, between facilities as needed.
• Certifications: Lean / Six Sigma certifications preferred but not required
• Benefits:
  • Medical, dental, and vision coverage
  • FSA and HSA options
  • Short-term and long-term disability (company paid)
  • Life and AD&D insurance
  • 401(k) with company match (up to 3%)
  • Additional wellness and employee support programs

Description