Description

The Production Supervisor is responsible for coordinating sales, design, production, fabricating, warehouse, and shipping activities to ensure timely and accurate completion of customer orders in a fast-paced manufacturing environment. This position oversees specialty product projects from inception through delivery, ensuring production schedules, quality standards, customer specifications, and operational deadlines are met.

• Manage specialty product projects and serve as the primary point of contact.
• Define project deliverables, coordinate internal and external production timelines, communicate status updates, and follow up to keep projects on schedule.
• Supervise specialty product production from inception through delivery, including inspection of materials, equipment, and assembly processes.
• Develop and maintain project management tools and recommend cost-saving alternatives to improve productivity, efficiency, and customer value.
• Coordinate with sales, design, warehouse, production, fabricating, and shipping teams to communicate customer and product requirements.
• Ensure completed orders meet customer specifications, quality standards, and design-structure requirements.
• Investigate and resolve escalated customer concerns related to product quality.
• Participate in production meetings and communicate project priorities, schedules, and progress.
• Provide effective leadership and communication to production employees and management.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.

• High school diploma or GED.
• Relevant manufacturing, production, fabricating, packaging, or closely related industrial experience.
• Previous production, fabricating, or frontline supervisory or leadership experience.
• Strong understanding of manufacturing operations, production flow, quality standards, workplace safety, and deadline-driven execution.
• Working knowledge of manufacturing machinery, production methods, and operating procedures.
• Strong organizational and time-management skills with the ability to manage multiple deadlines, projects, and requests.
• Strong interpersonal and communication skills with the ability to lead production teams and coordinate activities across departments.
• Solid analytical skills and mechanical aptitude.
• Ability to work effectively in a fast-paced manufacturing environment and adjust priorities as production needs change.
• Authorized to work in the United States.

• Ability to work full-time in a manufacturing environment.
• Ability to supervise production activities and coordinate projects from inception through delivery.
• Ability to monitor production schedules and ensure timely order completion.
• Ability to inspect materials, equipment, assembly processes, and finished products for quality.
• Ability to ensure customer specifications and design requirements are met.
• Ability to coordinate effectively with sales, design, warehouse, production, fabricating, and shipping departments.
• Ability to identify and resolve production challenges and customer quality concerns.
• Ability to communicate project updates, production priorities, and schedules to employees and management.
• Ability to identify opportunities for cost savings, productivity improvements, and operational efficiency.
• Commitment to workplace safety, accountability, teamwork, and continuous improvement.

• Direct corrugated manufacturing or packaging industry experience.
• Experience with corrugated fabricating equipment and production processes.
• Approximately 7 years of corrugated manufacturing experience preferred; equivalent directly relevant experience may be considered.
• Approximately 3 years of production or fabricating supervisory experience preferred; demonstrated leadership ability may be considered in place of the full experience benchmark.
• Working knowledge of manufacturing systems and shop-floor software.
• Some college coursework, technical education, or manufacturing-related training.
• Experience training and developing production employees.
• Experience with team building, performance development, and conflict resolution.
• Experience supporting continuous improvement initiatives and workplace safety processes.
• Military leadership experience combined with relevant manufacturing, maintenance, production, or industrial operations experience.

Description

• Strong technical knowledge of mission-critical data center electrical and mechanical infrastructure
• Ability to operate, monitor, maintain, and troubleshoot electrical, mechanical, and environmental systems
• Working knowledge of uninterruptible power supplies (UPS), generators, switchgear, and electrical distribution systems
• Ability to operate and support automatic transfer switches (ATS), static transfer switches (STS), power distribution units (PDUs), and remote power panels (RPPs)
• Working knowledge of data center cooling and HVAC systems, including chillers, cooling towers, CRAH/CRAC units, pumps, and valves
• Ability to monitor facility conditions, identify system abnormalities, and respond effectively to equipment alarms and operational events
• Ability to conduct detailed facility walkthroughs and verify system performance
• Ability to execute approved electrical and mechanical system switching, load transfers, and equipment isolations
• Ability to identify equipment deficiencies, operational risks, and potential single points of failure
• Experience performing or leading preventive and corrective maintenance activities
• Ability to review, validate, and execute Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs)
• Understanding of change management processes and operational risk assessments
• Ability to coordinate and oversee vendor maintenance activities
• Ability to verify equipment restoration and proper system operation following maintenance
• Knowledge of lockout/tagout (LOTO), electrical safety, arc-flash protection, and personal protective equipment (PPE) requirements
• Ability to follow and enforce established safety and compliance procedures
• Ability to participate in incident investigations and root cause analysis
• Ability to maintain accurate operational logs, maintenance records, and shift documentation
• Ability to contribute to technical procedures and operational documentation
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to serve as the senior technical resource during assigned shifts
• Ability to lead responses to critical alarms, equipment events, and abnormal operating conditions
• Ability to communicate equipment status, operational concerns, and maintenance activities during shift turnovers
• Strong written and verbal communication skills
• Ability to provide technical guidance and mentorship to junior technicians and new employees
• Ability to support technical qualification programs and employee skill assessments
• Strong attention to detail and commitment to maintaining reliable data center operations
• Ability to work independently and collaborate effectively with technicians, vendors, and operational teams

• Ability to work rotating 12-hour shifts, including 6:00 AM–6:00 PM and 6:00 PM–6:00 AM
• Ability to work a 2-2-3 rotating shift schedule
• Ability to rotate between day and night shifts every 28 days
• Ability to respond promptly to critical equipment alarms, system abnormalities, and operational emergencies
• Ability to perform facility walkthroughs and monitor mission-critical infrastructure throughout assigned shifts
• Ability to follow approved operating procedures when performing system switching, load transfers, and equipment isolations
• Ability to comply with established electrical safety, arc-flash, LOTO, and PPE requirements
• Ability to participate in maintenance activities, change management processes, and operational risk assessments
• Ability to coordinate vendor activities and verify proper equipment restoration following maintenance
• Ability to maintain accurate documentation and communicate critical operational information during shift transitions
• Ability to support technician training, mentorship, and qualification activities

• Experience working in a mission-critical data center environment
• Experience serving as a senior technician, shift lead, or technical resource
• Experience operating and maintaining UPS systems, generators, switchgear, and electrical distribution equipment
• Experience with ATS/STS, PDUs, and RPPs
• Experience maintaining data center cooling systems, including chillers, cooling towers, and CRAH/CRAC units
• Experience executing electrical switching, load transfers, and equipment isolations
• Experience identifying single points of failure in critical infrastructure
• Experience leading preventive and corrective maintenance activities
• Experience reviewing and developing MOPs, SOPs, and EOPs
• Experience participating in formal change management and risk assessment processes
• Experience overseeing third-party maintenance vendors
• Experience conducting incident investigations and root cause analysis
• Experience developing operational procedures and technical documentation
• Experience mentoring junior technicians and supporting technical qualification programs
• Experience leading shift turnovers and communicating critical facility status information

Description

• High school diploma or GED
• Relevant manufacturing, production, fabricating, packaging, or closely related industrial experience
• Previous production, fabricating, or frontline supervisory or leadership experience
• Strong understanding of manufacturing operations, production flow, quality standards, and safety procedures
• Working knowledge of production machinery, manufacturing methods, and operational procedures
• Ability to supervise and coordinate production activities in a fast-paced manufacturing environment
• Ability to manage specialty product projects from inception through delivery
• Ability to coordinate production schedules, project timelines, and customer requirements
• Ability to communicate effectively with sales, design, warehouse, production, fabricating, and shipping departments
• Ability to review customer specifications and ensure production meets quality and design requirements
• Ability to inspect materials, equipment, assembly processes, and finished products for quality
• Ability to identify production issues and implement effective corrective actions
• Strong organizational and time-management skills
• Ability to manage multiple projects, priorities, deadlines, and customer requests simultaneously
• Strong interpersonal, written, and verbal communication skills
• Demonstrated ability to lead, motivate, and communicate effectively with production employees and management
• Strong analytical skills and mechanical aptitude
• Ability to troubleshoot manufacturing and production-related challenges
• Ability to identify opportunities to improve productivity, efficiency, and operational performance
• Ability to develop and maintain project tracking tools and production documentation
• Ability to address escalated customer concerns related to product quality
• Ability to participate in production meetings and communicate project status, priorities, and schedules
• Strong commitment to workplace safety, quality, teamwork, and accountability
• Ability to work effectively under pressure in a deadline-driven manufacturing environment
• Authorized to work in the United States

• Ability to work full-time in a manufacturing facility
• Ability to work the assigned production shift once confirmed
• Ability to oversee production activities and maintain adherence to manufacturing schedules
• Ability to coordinate multiple departments to ensure accurate and timely order completion
• Ability to monitor production quality and ensure compliance with customer specifications
• Ability to support safe working practices and established manufacturing procedures
• Ability to manage competing priorities and respond to changing production requirements
• Ability to communicate effectively with production personnel, management, and other departments
• Ability to investigate and resolve production and customer quality issues
• Ability to maintain accurate project information, production updates, and related documentation
• Ability to support a culture of continuous improvement, teamwork, and accountability

• Direct corrugated manufacturing or packaging industry experience
• Experience with corrugated fabricating equipment and production processes
• Approximately 7 years of corrugated manufacturing experience preferred; equivalent directly relevant experience may be considered
• Approximately 3 years of production or fabricating supervisory experience preferred; demonstrated leadership ability may be considered in place of the full experience benchmark
• Experience supervising manufacturing employees in a corrugated, packaging, or related production environment
• Experience coordinating specialty packaging or custom-manufactured product projects
• Experience with manufacturing systems and shop-floor software
• Some college coursework, technical education, or manufacturing-related training
• Experience training and developing production employees
• Experience with team building, employee performance development, and conflict resolution
• Experience implementing continuous improvement initiatives
• Experience improving manufacturing productivity, production flow, and operational efficiency
• Experience supporting workplace safety programs and safety-process improvements
• Experience identifying cost-saving opportunities within manufacturing operations
• Experience coordinating production schedules across multiple departments
• Experience managing quality concerns and implementing corrective actions
• Military leadership experience combined with relevant manufacturing, maintenance, production, or industrial operations experience

Description

As an Electronics Repair Technician, you will diagnose, troubleshoot, repair, calibrate, and test a wide variety of electronic equipment used in marine survey and underwater technology applications, including Unmanned Surface Vehicles (USVs) and Remotely Operated Vehicles (ROVs). You'll ensure repaired and rental equipment meets operational and quality standards before being returned to service.

This is an excellent opportunity for technicians with military electronics experience or commercial electronics repair backgrounds who enjoy hands-on troubleshooting, component-level repair, and working with sophisticated electronic systems. You'll support repair operations, equipment testing, inventory, and occasional field service while working independently and as part of a technical team.

Responsibilities

• Diagnose, troubleshoot, and repair electronic equipment and assemblies.
• Inspect and test electronic systems to identify faults and failures.
• Read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Perform component-level soldering and electronic repairs.
• Utilize multimeters and other electronic diagnostic equipment.
• Calibrate, configure, and functionally test repaired equipment.
• Inspect, test, and document returned rental equipment before restocking.
• Maintain accurate repair documentation and service records.
• Support equipment installation, setup, and occasional field service.
• Assist with inventory management and procurement of repair parts.
• Coordinate occasional equipment pickups and deliveries.
• Communicate repair findings and recommendations with customers and internal personnel.

Must-Have Skills, Experience, and Education

• Associate degree or technical certification in Electronics, Electrical Engineering Technology, or a related technical field OR equivalent military or commercial electronics experience.
• Two or more years of experience troubleshooting, diagnosing, repairing, or maintaining electronic equipment preferred.
• Strong understanding of analog and digital electronic circuits.
• Ability to read and interpret electrical schematics and wiring diagrams.
• Experience using multimeters and electronic diagnostic equipment.
• Proficiency with soldering, including surface-mount and through-hole components.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong organizational and communication skills.
• Valid driver's license with a clean driving record preferred.
• Ability to lift up to 60 pounds.

Nice-to-Have Skills

• Marine electronics experience.
• Experience with Remotely Operated Vehicles (ROVs) or Autonomous Underwater Vehicles (AUVs).
• Sonar or marine positioning systems.
• Computer networking knowledge.
• Firmware installation and software updates.
• Circuit board, sensor, and power supply repair.
• Equipment calibration and functional testing.
• Field service or customer support experience.
• Inventory management and repair parts procurement.
• Experience supporting technical equipment rentals and inspections.

Description

What you will be doing:

• Company capital forecasting, management, and execution of plan.
• Company R&M forecasting, management, and execution of plan.
• Manages scheduling of technicians and external vendors.
• Lead Preventative Maintenance Program.
• Lead strategic initiative to ensure no service breakage.
• Works collaboratively with Division District Managers and Directors.
• Leads planning and execution of equipment installations.
• Solicits, qualifies, and onboards new vendors for equipment related repairs.
• Leads Quarterly review for PM completion, breakdown rate, new line installations, and manpower allocations.
• Manages equipment audits.
• Owns Fleet Management for assigned vehicles.
• Ensure compliance with all safety and security protocols.
• Works in conjunction with Field Services Coordinator to manage the Corrigo Database to ensure equipment-related work orders are completed in a timely manner.
• Manages the Field Services Coordinator to ensure all expenses related to service and repair calls are captured in the database.
• Oversees the removal and disposal of retired equipment.
• Monitors overtime of hourly associates.
• Works directly with the Equipment Manufacturing team.
• Other assigned duties as needed.

Must-Have Skills, Experience, and Education:

• Associates Degree or equivalent work experience
• 5+ years' experience in maintenance management
• Ability to travel within organization up to 50% of time
• Strong understanding of Automation, Electrical, Mechanical and manufacturing
• Able to read and understand OSHA, ANSI, and NFPA regulations.
• Demonstrated leadership skills
• Impeccable verbal and written communication skills
• Excellent project management skills
• Any equivalent combination of education and experience
• Strong verbal and written communication and presentation skills.
• Excellent organizational and time management skills. Effectively manages multiple priorities and workflow.
• Ability to influence others and interact with all levels of the organization.
• Organized and attention-to-detail approach, including strong analytical and tactical execution.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Comfortable working in a fast paced, high energy environment with an aptitude for working independently
• Great attention to detail
• Ability to work under pressure in a demanding environment

Benefits:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO and "dream” days
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance
  

Description

Seeking a highly motivated Electrical and/or Computer Engineer to support the development, integration, testing, and delivery of advanced defense systems for U.S. Department of Defense customers. This role is ideal for a hands-on engineer who enjoys solving complex technical problems at the intersection of hardware, embedded computing, and system integration.

• The successful candidate will contribute to the development and integration of electrical and electronic subsystems, embedded computing platforms, sensor interfaces, and hardware/software solutions.
• Responsibilities will include electrical and mechanical design and troubleshooting, embedded systems development, interface integration, system testing, and technical problem-solving across a range of advanced defense applications.
• The role will involve working with sensors, cameras, tracking systems, control electronics, processors, and associated hardware and software to ensure reliable operation at both subsystem and system levels.
• The engineer will collaborate closely with mechanical and software engineers, program managers, technicians, suppliers, customers, and our UK-based organization to develop solutions and resolve complex integration challenges.
• Candidates are not expected to be experts in every discipline. The Company is seeking an engineer with strong technical fundamentals, practical problem-solving skills, intellectual curiosity, and the ability to learn unfamiliar technologies quickly.
• Experience with signal processing, computer vision, FPGA development, or real-time systems would be advantageous.
• This is a hands-on engineering position for a self-starter who takes ownership of technical challenges, works effectively across disciplines, and adapts to evolving program priorities.
• The successful candidate will have the opportunity to contribute to new technology development, customer system integration, and the continued growth of the Company's engineering capability.

Physical Demands & Work Environment:

• Working as part of the Company engineering function with functional managers, Field and Technical Service Engineers.
• Working as part of the wider defense division engineering function, close aligned to engineering and research and development with UK division.
• Travel to customer sites both in the US and rest of the World with occasional work outside normal business hours as may be required from time to time.
• Working within a strict time, budgetary and quality framework.

Key Working Relationships:

• Engineering Manager
• Contracts Manager
• Program Manager
• Finance Manager
• Field/Technical Services Engineers
  

External

• UK Engineers
• Customer engineering teams
• Supplier engineering teams

• Perform the role of technical Electrical and/or Computer Engineer for specific projects, coordinating with the Engineering Manager.
• Support the design, development, integration, and testing of defense-related systems and products.
• Assist with electrical, optical, and software-related tasks as project needs require.
• Create and modify electrical/mechanical designs, CAD models, drawings, prototypes, and test fixtures.
• Investigate technical problems, identify root causes, and develop practical solutions.
• Troubleshoot equipment in laboratory, production, field, and customer environments.
• Manage and maintain technical data and company proprietary information.
• Participate in technical discussions with customers, suppliers, and internal teams.
• Document designs, test results, investigations, and recommended corrective actions.
• Travel to customer sites and the United Kingdom for technical support, testing, installation, and collaboration.
• Leverage knowledge and technical skills to influence business decisions and results from new designs to recurring production.
• Liaison with the relevant Design Authorities and System Engineering.
• Prepare appropriate Engineering Specifications, Test Specifications and other technical documentation.
• Provide technical guidance and problem solving to Technical Services Engineers.
  
• Maintain a good understanding of Remote Weapon Systems, Electro-Optic and other Sensor technologies, weapon control technologies and processing systems.
• Prepare and present data at Customer presentations and provide reports to Customers and Management as required.
• Ensure that technical activities comply with Company Health & Safety and Hazardous Material procedures.
• Comply with the Company Engineering and Quality Procedures.

Qualifications and Experience:

• Bachelor's degree in electrical and computer engineering (ECE), electrical engineering (EE), computer engineering or a related engineering field.
• 1-3 years of engineering or relevant experience.
• Recent graduates will be considered based on academic achievement, hands-on experience, application strength, and interview performance.
• Graduate degrees are encouraged.
• Experience with CAD, prototyping, testing, troubleshooting, or technical problem investigation.
• Professional demeanour and ability to represent the company effectively.
• Willingness to work on-site in Rock Hill, SC, and travel domestically and internationally including to the UK.
• Must be eligible to work on U.S. defense programs and obtain any required security clearance, if applicable.

Essential Personal Attributes:

• Demonstrated ability to multitask, prioritize, and manage through competing projects and priorities efficiently with strong attention to detail.
• Experience with ERP systems.
• Able to draft technical documents, interpret and improve technical drawings.
• Manage and coordinate technical documentation configuration management.
• Process orientated with a high degree of compliance bias.
• Communicate technical information to a range of customers, suppliers and stakeholders.
• Experience and confidence in managing risk and opportunity.
• A positive 'can do' approach with an ability to build and maintain strong relationships with customers and key stakeholders.
• High level of computer literacy to include MS Office suite, Linux and Windows applications.
• Full Driving Licence to drive in the US and abroad.
• Valid passport with no travel restrictions.
• Strong analytical skills.
• Good written and verbal communication skills and team focused.

• Engineering/technical background in the military or defense industry.
• Quality and safety conscious.
• A willingness to learn and develop.
• Self-motivated and ability to motivate and lead and manage others.
  

Description

• Two-year degree, military technical training, and/or 10 years of related work experience
• Exceptional technical knowledge of industrial burners and instrumentation
• Strong experience in industrial field service, burner systems, combustion equipment, instrumentation, or related technical operations
• Experience leading, supervising, coaching, and developing field service technicians or technical service teams
• Ability to manage regional field service operations and coordinate multiple service activities
• Strong technical troubleshooting and problem-solving skills
• Ability to diagnose complex burner, instrumentation, and related equipment issues
• Ability to provide technical guidance and troubleshooting support to field service technicians
• Experience managing scheduled and emergency service activities
• Ability to review job scopes, customer requirements, and project expectations before service work begins
• Ability to identify job-specific safety requirements and ensure proper service preparation
• Experience allocating field service resources, including technicians, tools, equipment, materials, and third-party contractors
• Ability to coordinate effectively with technical support, service administration, sales, and other internal departments
• Experience monitoring customer deliverables, service procedures, and operational performance
• Ability to identify service inefficiencies and implement process improvements
• Experience conducting or supporting field safety audits
• Familiarity with OSHA 10, MSHA, or NFPA 70E safety rules and regulations
• Ability to enforce safe working practices and hold technical personnel accountable for safety performance
• Experience providing employee coaching, performance feedback, and professional development
• Ability to conduct performance evaluations and identify employee training needs
• Ability to support hiring, personnel development, and disciplinary processes in coordination with senior management
• Experience providing or coordinating on-the-job training (OJT) for technical personnel
• Ability to assess technician skill levels and identify additional training requirements
• Experience managing field service escalations, including scope changes, service overruns, customer complaints, and technical challenges
• Ability to resolve complex customer service issues and recommend effective solutions
• Demonstrated history of excellent customer service
• Ability to establish and maintain strong customer relationships
• Experience monitoring service quality through customer feedback and field visits
• Ability to support customer service quoting and scheduling requirements
• Strong leadership, team-building, and employee-development skills
• Ability to direct work, develop talent, ensure accountability, and promote collaboration
• Excellent interpersonal and professional communication skills
• Strong written and verbal communication skills
• Ability to communicate effectively with customers, technicians, suppliers, contractors, and internal management
• Strong organizational, planning, and time-management skills
• Ability to manage multiple priorities in a demanding field service environment
• Strong analytical, creative problem-solving, and technical troubleshooting abilities
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to use service management software and monitor service documentation and operational effectiveness
• Self-motivated, team-oriented, and adaptable to changing operational requirements
• Ability to maintain professional conduct with customers, employees, suppliers, and third-party providers
• Good driving record
• Ability and willingness to travel overnight approximately 30%–50%
• Ability and willingness to spend approximately 50%–75% of working time in the field

• Ability to work a minimum of 40 hours per week, with overtime and extended hours as necessary
• Ability to provide or coordinate 24/7 emergency service support
• Ability to work weekends and holidays when required
• Ability to travel overnight approximately 30%–50% of the time
• Ability to spend approximately 50%–75% of working time at customer locations or in the field
• Ability to work in high-temperature and low-temperature environments
• Ability to bend, climb stairs, and perform physical activities associated with industrial field service
• Ability to lift more than 75 pounds
• Ability to work safely in industrial environments and comply with applicable customer and company safety requirements
• Ability to respond to urgent technical and operational issues outside normal business hours
• Ability to perform billable field service work when applicable
• Ability to maintain a professional appearance and represent the company appropriately at customer facilities

• Certified Control Systems Technician (CCST) certification
• Boiler Stationary Engineer license
• State Electrician's license
• Industrial combustion systems experience
• Industrial burner troubleshooting and maintenance experience
• Boiler and burner control system experience
• Combustion instrumentation experience
• Industrial process control experience
• Electrical and instrumentation troubleshooting experience
• Experience supporting burner startup, commissioning, and maintenance activities
• Experience troubleshooting complex industrial combustion equipment
• Experience managing industrial burner or combustion equipment field service teams
• Experience supporting emergency industrial equipment repairs
• Experience coordinating multiple field service technicians across a regional territory
• Experience developing technical training programs
• Experience conducting field technician performance assessments
• Experience managing technical service quality and customer satisfaction
• Experience implementing field service process improvements
• Experience conducting industrial safety inspections and audits
• OSHA 10 safety training
• MSHA safety training
• NFPA 70E electrical safety training
• Experience managing subcontractors and third-party technical service providers
• Experience supporting technical service estimates, quotes, and scheduling
• Experience working directly with industrial customers and plant maintenance personnel
• Military technical maintenance leadership experience
• Military electrical, instrumentation, mechanical, or industrial equipment maintenance experience
• Military experience supervising technical maintenance personnel or field service operations

Description

We are seeking Field Service Representatives to install, maintain, service, troubleshoot, calibrate, and qualify sophisticated pharmaceutical isolator systems at customer facilities.

This is a highly autonomous, travel-intensive field service position for mechanically and electrically inclined technicians who enjoy troubleshooting complex equipment and working directly with customers.

Field Service Representatives support customers throughout the United States, Canada, and Puerto Rico and are responsible for managing much of their own travel, scheduling, expenses, and field workload. Location: Illinois, Indiana, Michigan, Missouri, Ohio.

Responsibilities

• Perform preventative maintenance and calibration at customer facilities.
• Service pharmaceutical isolator systems.
• Perform equipment requalification, including airflow analysis and HEPA filtration scanning.
• Troubleshoot electrical, mechanical, pneumatic, and equipment-related issues.
• Diagnose equipment failures and determine appropriate corrective actions.
• Complete GMP-compliant documentation and detailed field service reports.
• Perform onsite troubleshooting and equipment repairs.
• Identify required spare parts and assist customers with replacement-part needs.
• Analyze process and equipment data to diagnose technical problems.
• Read and interpret electrical diagrams, functional matrices, and alarm matrices.
• Coordinate directly with customers as well as internal Service, Sales, and Technical Support teams.
• Manage travel arrangements, expenses, scheduling, and workload independently.
• Complete punch lists and findings reports following service visits.
• Maintain a professional, customer-focused presence while working at customer facilities.
• Participate in technical training and develop expertise on equipment.

Must-Have Qualifications

• Strong electrical and/or mechanical troubleshooting ability.
• Hands-on experience maintaining, repairing, or troubleshooting technical equipment.
• Comfortable working independently in a field service environment.
• Strong mechanical aptitude and interest in solving technical problems.
• Ability to read and understand technical documentation.
• Strong written and verbal communication skills.
• Customer-service mindset and professional demeanor.
• High level of self-motivation and ability to organize work independently.
• Willing and able to travel approximately 90%, including overnight travel.
• Comfortable working in cleanroom/customer production environments.
• Ability to stand for extended periods and perform physical field-service work including bending, crouching, and working around industrial equipment.
• Ability to occasionally lift up to 75 lbs.

Nice-to-Have Qualifications

• Electrical training or experience.
• Mechanical training or experience.
• Pneumatic systems experience.
• Field Service Technician/Engineer experience.
• Preventative maintenance and calibration experience.
• Equipment qualification or requalification experience.
• Experience reading electrical schematics/diagrams.
• Experience with HEPA filtration, airflow analysis, or cleanroom equipment.
• Pharmaceutical manufacturing experience.
• cGMP/GMP experience.
• Experience in another highly regulated industry.
• Associate degree, technical certificate, military technical training, or college-level technical education.

Description

Key Responsibilities

• Diagnose, troubleshoot, and repair complex electrical, electronic, mechanical, optical, electromechanical, and software-controlled systems.
• Conduct advanced fault isolation, root-cause analysis, and equipment recovery activities to resolve challenging technical issues.
• Support equipment installations, system upgrades, relocations, modifications, and other technical service activities.
• Partner with engineering, product support, field service, and technical specialist teams to resolve escalated equipment issues.
• Travel to customer facilities throughout North America and internationally to provide on-site technical support as required.
• Develop detailed technical reports, troubleshooting procedures, service documentation, and corrective action plans.
• Provide technical guidance and training to customers and internal teams.
• Contribute to continuous improvement initiatives focused on equipment reliability, service effectiveness, and problem resolution.

Must-Have Skills, Experience, & Education

• Demonstrated hands-on experience troubleshooting, diagnosing, and repairing complex technical equipment.
• Proven ability to identify and resolve failures at the component, subsystem, and system levels.
• Experience troubleshooting integrated systems incorporating optical, electrical, mechanical, electromechanical, computer-control, and software components.
• Strong analytical and problem-solving skills, with the ability to perform structured fault isolation and determine underlying root causes rather than simply address symptoms.
• Ability to collaborate effectively with cross-functional teams, including field service, product support, engineering, and technical specialists.
• Strong written and verbal communication skills, including the ability to document technical findings, prepare service reports, and deliver technical training.
• A customer-focused, solutions-oriented approach when addressing urgent equipment failures and high-impact operational issues.
• Willingness and ability to travel approximately 50%, including domestic and international travel.

Ideal Candidate Profile

Description

As a Service Technician Level I, you will support the maintenance, repair, troubleshooting, and installation of industrial steam boilers and boiler house auxiliary systems in commercial and industrial environments. This is a hands-on field service role focused on diagnosing equipment malfunctions, executing repairs, and ensuring safe and reliable boiler system operations for customers.

The successful candidate will work independently in customer-facing environments while supporting preventive maintenance activities, equipment inspections, startup support, repairs, and operational troubleshooting. This position is ideal for mechanically inclined candidates with maintenance, utilities, boiler, HVAC, steam systems, industrial operations, or military engineering backgrounds who enjoy troubleshooting and field service work.

Responsibilities

• Perform maintenance, troubleshooting, repair, and installation of industrial steam boilers and auxiliary systems
• Diagnose equipment malfunctions using monitoring and testing equipment
• Adjust and calibrate equipment to operating specifications
• Read and interpret work orders, blueprints, schematics, and technical drawings
• Assemble and install new boiler systems and related equipment according to specifications
• Inspect and repair safety valves, regulators, pumps, burners, piping, draft fans, and automatic control systems
• Replace damaged boiler tubes, plates, and high-pressure piping components
• Perform water pressure testing and leak detection procedures
• Maintain service vehicle inventory including tools, parts, materials, and technical manuals
• Complete service documentation, reports, and work orders accurately
• Support customer training and maintain strong customer relationships
• Promote preventive maintenance programs and service solutions to customers
• Maintain a safe and clean work environment while following all company safety procedures

Must-Have Skills, Experience, and Education

• High School Diploma or GED equivalent
• Strong mechanical troubleshooting and problem-solving skills
• Ability to read, write, and comprehend technical instructions and documentation
• Strong customer service and communication skills
• Ability to work independently in field environments
• Valid driver's license and ability to travel extensively
• Ability to work on-call rotation and respond to customer needs with minimal notice
• Ability to lift up to 100 pounds and work in physically demanding industrial environments

Nice-to-Have Skills

• Boiler, steam systems, HVAC, utilities, or industrial maintenance experience
• Military engineering, mechanical, or utilities experience highly transferable
• Experience with pumps, burners, piping systems, or industrial controls
• Technical school background in mechanical, electrical, or industrial maintenance fields
• Experience working in industrial plants, manufacturing facilities, or utility environments

Description

In this role, you will lead the execution of Pilot engineering deliverables under the Product Development & Release process, continuously assessing methods to accelerate product transitions in support of our Shift Left objectives. You will scale the use of digital manufacturing technologies within your teams, delivering advanced assembly and test instructions early in the product lifecycle. Your leadership will bridge the evolving safety, cost, and cycle time needs of the Global Factory Network with the product design process. This role reports to the Senior Director of Tualatin Pilot Manufacturing.

What you'll do

Lead the transformation of the Tualatin Manufacturing Engineering team's methods and mission in support of Shift Left objectives, including the implementation of emerging Digital Manufacturing and AI tools.

• Lead a team of Engineering Managers and Engineers who:
  • Develop manufacturing and test instructions based on design engineering inputs.
  • Provide assembly and test engineering support to the Pilot Manufacturing team.
  • Assess new products for manufacturability by creating scorecards and actively participating in design reviews.
  • Diagnose and drive corrective action of issues identified in virtual and physical build by collaborating with design and quality engineering.
• Build a strong, capable, data driven engineering culture aligned with global manufacturing strategy.
• Build relationships with peer executives in the product group and factory network.
• Demonstrate effective influence on stakeholder decision making processes.
  

Who we're looking for

(Must-Have Skills, Experience, and Education)

• Bachelor's degree or equivalent with 10+ years of experience in relevant operational or manufacturing engineering roles within a global, cross functional environment. An advanced degree preferred.
• Proven ability to build teams, especially during periods of growth or transformation.
• Background in manufacturing operations in electronics, aerospace, healthcare, or similar high complexity industries.
• Demonstrated ability to identify opportunities, build a compelling vision, and lead multidisciplinary stakeholders through change.
• Skilled at setting clear expectations, managing accountabilities, and resolving conflicts quickly.
• Excellent communication and presentation skills, with a strong leadership presence and the ability to influence through data.
• Proven ability to build effective relationships across all levels of the organization and with global partners.
• Solid understanding of mechanical engineering principles, vacuum integrity, and basic electrical component behavior.
• Demonstrated leadership in fostering an inclusive, diverse, and collaborative culture.
  

Preferred qualifications

• Strong working knowledge of manufacturing engineering principles, including hands-on experience managing and improving key operational metrics such as Statistical Process Control (SPC) and First-Pass Yield (FPY).
• Lean/Six Sigma certification preferred, with demonstrated competence in structured, data driven problem solving.
  

Our commitment

Our Perks and Benefits

Our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Description

The Field Service Engineer is responsible for installing, commissioning, maintaining, troubleshooting, and repairing high-purity water purification systems at laboratory, biotechnology, healthcare, and industrial customer facilities. This position combines hands-on mechanical and electrical troubleshooting, water quality verification, preventive maintenance, emergency repairs, and professional customer service to ensure reliable equipment operation and consistent water quality.

Description

Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Must-Have Skills, Experience, & Education:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Description

Description

• Minimum of 2 years of welding and fabrication experience
• Experience performing stick welding and wire-feed welding
• Ability to weld in vertical, horizontal, and overhead positions
• Hands-on experience with metal fabrication, cutting, and grinding
• Strong mechanical troubleshooting, maintenance, and repair skills
• Ability to maintain, repair, and install industrial process equipment and machinery
• Ability to rebuild industrial pumps
• Experience performing precision equipment alignment using dial indicators and/or laser alignment equipment
• Ability to install and replace mechanical seals and couplings
• Ability to perform preventive and predictive maintenance on industrial equipment
• Ability to complete routine maintenance activities, including lubrication, greasing, oil changes, filter replacements, and equipment inspections
• Ability to troubleshoot mechanical equipment failures and determine root causes
• Strong mechanical aptitude and ability to identify equipment reliability issues
• Ability to complete maintenance work orders and accurately document repairs and maintenance activities
• Ability to perform equipment inspections and identify potential mechanical failures
• Ability to operate light industrial equipment, man-lifts, forklifts, and vehicles
• Ability to maintain safe, clean, and organized work areas
• Knowledge of industrial maintenance safety practices and procedures
• Ability to properly use required personal protective equipment (PPE), including hard hats, hearing protection, safety glasses, safety footwear, gloves, and additional protective equipment as required
• Ability to use respirators and specialized protective equipment when required
• Valid driver's license
• Ability to work in mining, manufacturing, plant, and outdoor industrial environments
• Ability to work in extreme temperatures, including hot and cold weather conditions
• Ability to work in wet and humid environments
• Ability to crawl, kneel, bend, and reach overhead as required
• Ability to lift and carry 30–50 pounds
• Willingness and ability to work 12-hour rotating day and night shifts
• Ability to work assigned shifts and schedules based on operational requirements

• Mining industry maintenance experience
• Mineral processing equipment maintenance experience
• Industrial millwright experience
• Heavy industrial mechanical maintenance experience
• Experience maintaining and repairing Durco pumps
• Experience maintaining and repairing Goulds pumps
• Experience maintaining and repairing Pioneer pumps
• Experience maintaining and repairing Sullair compressors
• Experience maintaining and repairing Atlas Copco compressors
• Industrial pump troubleshooting and repair experience
• Industrial compressor maintenance experience
• Rotating equipment maintenance experience
• Precision shaft alignment experience
• Laser alignment experience
• Dial indicator alignment experience
• Mechanical seal replacement experience
• Coupling installation and replacement experience
• Experience performing predictive maintenance and equipment condition inspections
• Experience conducting mechanical failure analysis and root cause investigations
• Industrial welding and fabrication experience
• Experience performing equipment repairs in continuous-process manufacturing environments
• Experience supporting equipment reliability and downtime reduction initiatives
• Experience operating forklifts, aerial lifts, and other industrial equipment

• Personal protective equipment is required when performing work in a mine, outdoor, manufacturing, or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and, as needed, respirator, rubber steel-toe boots, protective clothing, gloves, and any other required protective equipment.
• Employee is occasionally required to crawl, kneel, bend, and reach with hands and arms above their shoulders.
• Must be able to lift and carry up to 30–50 lbs.
• Ability to work in extreme weather conditions, including exposure to wet and/or humid outdoor conditions and extreme cold and/or heat.
• Must be willing to work assigned shifts.

Description

Description

Key Responsibilities

• Install, commission, troubleshoot, and optimize food processing equipment and production lines.
• Diagnose mechanical, electrical, electronic, pneumatic, and PLC control system issues.
• Perform inspections, equipment upgrades, preventive maintenance, and customer training.
• Support Factory Acceptance Tests at company headquarters in the Netherlands.
• Maintain strong customer relationships, recommend service solutions, and promote service agreements.
• Complete service reports, manage expenses, follow safety procedures, and participate in a rotating 24/7 on-call schedule.

Must-Have Skills, Experience, & Education

• Two-year technical degree or equivalent relevant experience in engineering technology, electronics, electrical systems, or electromechanical technology.
• Industrial service or maintenance experience with strong troubleshooting and mechanical aptitude.
  
• Ability to interpret mechanical drawings and electrical schematics and prepare technical reports.
• Strong customer service, communication, organizational, and independent problem-solving skills.
  

Nice-To-Have Skills, Experience, & Education

• Allen-Bradley/Rockwell PLC experience required; Siemens experience preferred.
• Spanish proficiency is a plus.
  

Travel and Working Conditions

• First year: Approximately 70–75% travel, including training assignments at company headquarters in the Netherlands.
• After the first year: Approximately 50–60% travel, primarily throughout the United States and Canada.
• Weekend work and/or travel approximately 25% of the year, with flexibility for after-hours customer support.
• Ability to work in varied industrial environments and lift approximately 50–75 pounds or more as required.

Ideal Candidate

• A self-motivated, adaptable technical professional who combines strong electrical and electromechanical troubleshooting skills with a commitment to customer satisfaction, equipment reliability, safety, and long-term customer relationships.

Description

The successful candidate will have a strong electrical and/or combustion technology background, excellent troubleshooting skills, and the ability to work independently while traveling. This position requires a strong commitment to safety, accurate documentation, customer service, and adherence to strict technical and performance standards.

• Experience with electrical systems and/or combustion technology
• Strong hands-on technical aptitude
• Strong troubleshooting and problem-solving skills
• Ability to diagnose and resolve technical equipment issues in the field
• Ability to perform technical field service work independently
• Ability to follow strict safety procedures and performance standards
• Strong commitment to workplace and jobsite safety
• Ability to manage workload and schedule independently
• Strong time-management and organizational skills
• Ability to maintain detailed and accurate service records
• Strong verbal and written communication skills
• Ability to work effectively both independently and as part of a team
• Self-sufficient and comfortable working at customer/job sites
• Willingness and ability to travel approximately 30% or more
• Flexibility to support field-service requirements as needed

• Industrial combustion-system experience
• Burner-system experience
• Combustion controls experience
• Industrial electrical troubleshooting experience
• Electrical controls experience
• Experience servicing industrial heating or process equipment
• Field service technician experience
• Experience troubleshooting equipment at customer sites
• Experience working independently in a regional field-service territory
• Preventive maintenance experience
• Industrial instrumentation or controls experience
• Experience documenting field-service activities and repairs
• Customer-facing technical service experience
• Experience working in safety-sensitive industrial environments
• Technical or trade-school training in electrical, controls, combustion, or a related discipline

Description

Join an advanced manufacturing facility where you'll help maintain, troubleshoot, and repair electrical systems supporting critical production equipment. This role is ideal for electricians with strong industrial troubleshooting skills, knowledge of motors and controls, and an interest in keeping complex manufacturing operations running safely and efficiently. Military veterans and transitioning service members with relevant electrical experience are encouraged to apply.

What You'll Do

• Perform preventative maintenance, inspect electrical equipment, and complete scheduled maintenance tasks.
• Troubleshoot electrical failures and repair production equipment to minimize downtime.
• Install, maintain, and repair motors, transformers, switchgear, and low-voltage motor controls.
• Read and interpret electrical schematics, drawings, and equipment documentation.
• Work with PLCs, HMIs, instrumentation, and process control systems to diagnose equipment issues.
• Inspect production lines and communicate equipment downtime and repair needs to operations leadership.
• Support departmental maintenance activities and assist contractors with repairs and installations.
• Follow electrical safety procedures and maintain a safe working environment.
  

What We're Looking For (Must-Have Skills, Experience, and Education):

• Hands-on electrical maintenance and troubleshooting experience, preferably in an industrial or manufacturing environment.
• Strong understanding of electrical principles, electronics, and electrical safety.
• Experience with motors, transformers, switchgear, motor controls, and electrical test equipment.
• Ability to read and interpret electrical schematics and technical drawings.
• PLC and HMI experience, particularly with Rockwell systems, is valuable.
• Familiarity with instrumentation, including flow, level, pressure, and temperature measurement devices.
• Strong critical-thinking, problem-solving, and communication skills.
• Mechanical aptitude and experience with medium-voltage systems, power distribution, overhead cranes, or industrial networks are a plus.
  

Military Backgrounds That Translate Well

• Navy Electrician's Mate (EM)
• Navy Nuclear Electrician's Mate (EMN)
• Navy Electronics Technician (ET)
• Army Power Generation Equipment Repairer (91D)
• Army Interior Electrician (12R)
• Air Force Electrical Power Production specialists
• Air Force electrical and avionics maintenance specialists
• Marine Corps electrician and electronics maintenance specialties
  

Why Join Us?

• $95 - $105k+ Total Annual Earnings (Base + OT + Bonuses)
• Hands-on experience maintaining complex industrial electrical systems
• Opportunity to expand troubleshooting and controls expertise
• Collaboration with experienced maintenance and engineering teams
• Technical training and opportunities for career development
  

Description

Join a leading manufacturer of advanced power conversion technology supporting AI, data centers, aerospace, automotive, and other cutting-edge industries.

We're looking for a hands-on Manufacturing Line Technician II to troubleshoot, maintain, and optimize automated production equipment.

What You'll Do

• Perform preventive maintenance and equipment repairs.
• Troubleshoot electrical and mechanical issues.
• Read electrical schematics and diagnose equipment failures.
• Debug and optimize automated equipment and production processes.
• Support production operators and minimize equipment downtime.

What We're Looking For ( Must-Have Skills, Experience, and Education):

• 3+ years of production equipment maintenance or troubleshooting experience.
• Strong electrical and mechanical troubleshooting skills.
• Ability to read electrical schematics and working knowledge of pneumatics.
• Nice to have: PLCs, servos, industrial electronics, SMT equipment, AOI, reflow ovens, or semiconductor/electronics manufacturing experience.
  

Ready for your next opportunity? Apply today!

Description

• Calibrate IM&TE equipment in one or more disciplines including:
  Acoustical, Chemical, Dimensional, DC/Low Frequency, RF/Microwave, Fluid, Mechanical, Optical, Thermodynamics, and Time & Frequency
• Maintain secondary and working calibration standards
• Perform basic maintenance, troubleshooting, and repair of precision equipment
• Collect, measure, analyze, summarize, and record calibration data
• Identify out-of-tolerance conditions and perform corrective actions
• Identify and correct measurement errors
• Prepare calibration reports and certificates
• Adapt calibration equipment and techniques for non-standard measurement tasks
• Train junior technicians in calibration concepts and procedures
• Interact with technicians, customer service representatives, account managers, and customers
• Maintain laboratory housekeeping standards
• Perform additional duties as assigned

• High School Diploma or equivalent
• Minimum of 1 year of calibration experience (formal metrology training may offset experience)
• Ability to perform general math and algebra
• Basic troubleshooting skills for precision equipment
• Strong written and verbal communication skills
• Proficiency with Microsoft Word and Excel
• Basic computer skills
• Strong attention to detail and adherence to written procedures
• Excellent interpersonal and customer service skills
• Self-motivated and able to work both independently and as part of a team

• Ability to lift up to 45 lbs without assistance
• Occasional standing and bending required

• Laboratory and manufacturing environments
• Occasional work at customer sites
• Travel as required

Description

Join an new and advanced manufacturing facility where you'll help maintain and repair critical industrial equipment. This role is ideal for mechanically inclined individuals with experience in industrial maintenance, hydraulics, pneumatics, and mechanical troubleshooting. Military veterans and transitioning service members with strong hands-on mechanical skills are encouraged to apply.

What You'll Do

• Troubleshoot, maintain, and repair industrial production equipment to maximize uptime and reliability.
• Diagnose and repair hydraulic, pneumatic, fluid power, and mechanical power transmission systems.
• Work with combustion systems, water systems, lubrication systems, and related equipment.
• Perform mechanical repairs, equipment adjustments, and component replacements.
• Read blueprints and assist with fabrication, welding, and torch cutting as needed.
• Operate mobile equipment, overhead cranes, and other maintenance equipment safely.
• Partner with electricians, engineers, operators, and maintenance teams to support production goals.
• Follow plant safety procedures and maintain accurate maintenance practices.

What We're Looking For (Must-Have Skills, Experience, and Education):

• Previous mechanical maintenance or hands-on industrial troubleshooting experience.
• Strong mechanical aptitude and the ability to diagnose equipment issues.
• Familiarity with hydraulics, pneumatics, gearing, gear alignment, and mechanical power transmission.
• Welding, fabrication, blueprint reading, or rigging experience is a plus.
• A strong commitment to safety, attendance, and teamwork.
• PLC, HMI, or electromechanical troubleshooting knowledge is helpful but not required.
• Technical training or relevant certifications are a plus.

Military Backgrounds That Translate Well

• Navy Machinist's Mate (MM)
• Navy Nuclear Machinist's Mate (MMN)
• Army Wheeled Vehicle Mechanic (91B)
• Army Construction Equipment Repairer (91L)
• Army Utilities Equipment Repairer (91C)
• Marine Corps Engineer Equipment Mechanic (1341)
• Air Force aerospace ground equipment or mechanical maintenance specialists

Why Join Us?

• $90 - $100k+ annual earnings
• Hands-on industrial maintenance experience
• Opportunity to develop advanced mechanical troubleshooting skills
• Collaborative maintenance and engineering team
• Technical training and career development

Description

The Maintenance Technician will assist with both preventive and repair maintenance on machinery, equipment, and the facility while working to maintain safety standards and maintenance systems.

• Performs and assists with preventive, predictive, and corrective maintenance on machinery, equipment, and facility
• Maintains safety standards and maintenance systems
• Troubleshoot and diagnose malfunctions while working to eliminate emergency repairs
• Specifically, diagnose electrical issues with a meter to isolate and resolve the issue
• Conduct routine preventative maintenance on machinery, equipment, and facility
• Install and replace both automated and mechanical equipment and devices
• Must work in full compliance with the approved safety regulations
• Maintain safety standards and a clean work environment
• Additional duties as assigned by the supervisor

Must-Have Skills, Experience, & Education:

The perfect fit for Military Veteran technicians ready to work and learn!

• High school diploma or GED required
• 2 to 5 years of related industrial maintenance experience, military experience counts!
  
• Strong electrical skills required
  
• Ability to read and interpret work orders, equipment manuals, diagrams, and specifications
• Basic computer skills
• Ability to lift and move materials up to 50 pounds

Nice-To-Have Skills, Experience, & Education:

• Maintenance-related training or certifications preferred
• Basic mechanical, basic pneumatic, and hydraulic skills are a plus
  

Description

• Installs, modifies, and repairs mechanical test head positioning and interfacing equipment, and provides technical assistance and training to customers and end users by performing the following duties:
• Coordinate technical services between customers, engineering, field service, and manufacturing.
• Diagnose mechanical, electrical, and pneumatic issues within the scope of training and authorization, using technical drawings and established troubleshooting procedures.
• Provide remote and on-site technical assistance, including operator instructions, customer training, and basic equipment care.
• Install, inspect, adjust, maintain, modify, and repair equipment, including test head manipulators, prober stations, test head stands, and mechanical interfacing equipment, at customer locations.
• Respond to customer inquiries regarding system operation and diagnose equipment problems.
• Serve as a point of contact for service-related telephone calls and email correspondence.
• Develop and maintain relationships with test floor managers and other key customer and end-user contacts.
• Follow customer-site safety rules, equipment procedures, and applicable cleanroom or site-entry requirements. Stop work when necessary and report unsafe conditions.
• Provide updates on service status and completion to management and/or customers through email, messaging applications, or in-person communication.
• Create and maintain accurate service reports and RAM reports within the company application, documenting findings, work performed, parts used, and resolutions.
• Maintain accurate and up-to-date records of all financial transactions and expenses related to business travel.
• Work closely with the sales team to identify and explore new market opportunities.
• Collaborate with manufacturing to identify cost-reduction opportunities.
• Be able and willing to travel frequently.
• Assist the production floor when not performing field service responsibilities.

• Basic knowledge and understanding of mechanical, electrical, and pneumatic assemblies and functionality.
• General experience using manual and power tools.
• Familiarity with OQC procedures and standards.
• Knowledge of production methods and assembly procedures.
• Ability to read and understand assembly drawings and a working bill of materials.
• Bachelor's degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
  

Description

We're looking for a Field Tool Technician to join our Application Engineering organization in the Southwest. In this role, you'll apply your technical knowledge, communication, and problem-solving skills to provide on-site tool support, maintenance and consulting services at customer facilities across your territory.

WHAT YOU'LL BUILD & OWN

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Independently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you support.
• Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity.
• Provide on-site tool support and maintenance at customer facilities, learning and understanding the line of tools, equipment, and specialized instruments used at customer locations.
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime.
• Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities.
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of tools and equipment at customer sites, ensuring minimal disruption to customer operations.
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow all safety requirements and procedures, and participate in safety reviews.