Inside Sales & Planning Manager
Company: PRL Industries, Inc.
Job Ref: # 6700710
Date Posted: 6/2/2026 12:00:00 AM
City, State: Lebanon, Pennsylvania
Salary: $70,000 - $90,000
Description
Go to end ⇓Inside Sales & Planning Manager
Location: Lebanon, PA
Employment Type: Full-Time, Exempt
About the Role
PRL Industries is seeking an Inside Sales & Planning Manager to lead the inside sales function while driving operational alignment between customers, production, supply chain, and planning teams. This role is responsible for managing customer relationships, overseeing order fulfillment, improving forecast accuracy, and ensuring exceptional service levels from inquiry through delivery.
The successful candidate will serve as a key liaison between customers and internal operations while leading a team focused on revenue growth, customer satisfaction, and operational efficiency.
What You'll Do
- Lead and develop the inside sales team to support customer needs and drive revenue growth.
- Manage the complete order lifecycle from quotation and order entry through fulfillment and post-sale support.
- Establish service standards, escalation procedures, and customer response expectations.
- Build strong relationships with customers, distributors, and internal stakeholders.
- Oversee RMA processes and customer issue resolution.
- Partner with Operations to align customer demand with production capacity and material availability.
- Support demand forecasting, backlog management, and order prioritization.
- Monitor delivery performance and resolve constraints affecting customer orders.
- Collaborate with Supply Chain, Production, Logistics, Quality, and Finance teams.
- Track and analyze KPIs including OTIF, order cycle time, forecast accuracy, and customer satisfaction.
- Drive continuous improvement initiatives focused on service, lead time reduction, and process efficiency.
- Oversee ERP and CRM system utilization, reporting, and data integrity.
- Create and manage supplier scorecards and performance metrics.
- Forecast incoming order volume and its impact on production schedules and delivery commitments.
- Lead hiring, training, coaching, and performance management of the inside sales team.
Must-Have Skills and Experience
(These are required for consideration.)
- Bachelor's degree in Business, Communications, Supply Chain, Operations, or a related field.
- 5-7+ years of experience in inside sales, sales operations, customer service leadership, planning, or order management within a manufacturing environment.
- Experience managing customer orders, forecasting, and cross-functional coordination with production and supply chain teams.
- Strong forecasting, customer relationship management, and operational planning experience.
- Experience coordinating across sales, production, supply chain, and customer-facing functions.
- Strong analytical, forecasting, problem-solving, and business decision-making skills.
- Advanced proficiency with ERP, MRP, and CRM systems.
- Strong Excel skills and ability to analyze operational data.
- Leadership experience managing teams and driving performance.
- Excellent communication, negotiation, and stakeholder management abilities.
- Ability to analyze business metrics and use data to drive decisions related to delivery performance, customer satisfaction, and order fulfillment.
- Experience working in a fast-paced manufacturing environment.
Nice-to-Have Skills
(These are preferred but not required.)
- Experience using Microsoft Dynamics ERP.
- Demand planning and inventory coordination experience.
- APICS CPIM certification or similar supply chain certification.
- Lean or Six Sigma experience.
- Experience within metals, foundry, industrial manufacturing, or discrete manufacturing environments.
- Experience with KPI reporting, dashboards, and data visualization tools.
- Supplier performance management experience.
- Experience managing or improving KPIs such as:
- On-Time-In-Full (OTIF) delivery
- Forecast accuracy
- Order cycle time
- Customer satisfaction metrics
- Team productivity metrics
Who You Are
- A customer-focused leader who can balance customer expectations with operational realities.
- Highly analytical and comfortable making data-driven decisions.
- Skilled at forecasting demand, managing priorities, and coordinating across departments.
- A strong communicator who can effectively work with customers, production teams, suppliers, and executive leadership.
- Process-oriented with a continuous improvement mindset.
- You thrive in a metrics-driven environment and understand how forecasting accuracy, delivery performance, and customer satisfaction impact business success.
- You are comfortable working within a variety of manufacturing environments and can quickly learn new products, processes, and customer requirements.
- You enjoy using data to identify opportunities, solve problems, and improve team performance.
- Someone who enjoys developing teams and creating scalable operational processes.
Additional Details
- Schedule: Full-Time, Onsite
- Salary Range: $70,000 - $90,000 with flexibility based on expereince
- Travel: Minimal
- Certifications: APICS CPIM or similar certifications preferred but not required
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Employer-Paid Short-Term Disability
- Employer-Paid Long-Term Disability
- Employer-Paid Life Insurance
- Voluntary Life Insurance
- Tuition Reimbursement
- Paid Time Off and Paid Holidays
- 401(k) with Company Match



























