Description

SMA America

Position Details:

Title: Field Service Engineer

Location: Scranton, PA

Shift: Monday - Friday

Compensation: $27.41 – $30/hr

Benefits: Competitive hourly pay, PTO/holidays, health/dental/vision, 401(k), career development

Travel: 75%

Key Responsibilities:

• Perform onsite installation, maintenance, and repair of complex systems and equipment.
• Diagnose technical issues and provide timely solutions to minimize downtime.
• Conduct preventative maintenance and ensure equipment operates according to specifications.
• Document all service activities.
• Collaborate with engineering teams.
• Follow all safety procedures.

Requirements:

Must-Have Skills, Experience, and Education:

• Associate degree or technical certification in Electronics, Mechanical, or related field.
• Experience troubleshooting mechanical and electrical systems.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Ability to travel regularly.
• Valid driver's license.

Nice-to Have Skills, Experience, and Education:

• PV, solar or inverter experience

Company Description:

We are seeking a highly motivated Field Service Engineer to join our team. This role involves installing, maintaining, and troubleshooting advanced equipment at customer sites to ensure optimal performance and reliability.

Why SMA America?

SMA America is a global leader in renewable energy technology, powering the transition toward a cleaner, more sustainable future. Joining the SMA team means becoming part of an organization that values innovation, technical excellence, and people.

Description

• Perform onsite installation, maintenance, and repair of complex systems and equipment.
• Diagnose technical issues and provide timely solutions to minimize downtime.
• Conduct preventative maintenance and ensure equipment operates according to specifications.
• Document all service activities, including reports, work orders, and customer communications.
• Collaborate with the engineering and support teams to resolve complex technical challenges.
• Follow safety procedures and company policies while on customer sites.

• Associate degree or technical certification in Electronics, Mechanical, or related field, or equivalent experience.
• Experience troubleshooting and repairing mechanical and electrical systems.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Ability to travel regularly to customer locations.
• Valid driver’s license and reliable transportation.

• Competitive hourly pay ($27.41 – $30/hr)
• Paid time off and holidays
• Health, dental, and vision coverage
• 401(k) retirement plan
• Opportunities for career development and training

Description

Company Description

Description

You will be responsible for shipping, receiving, installation, routine maintenance, and troubleshooting of high vacuum pump and photo mask assemblies.

Requirements:

• Perform technical servicing of semiconductor mechanical pumps and support equipment.
• Responsible for pump inventory, tracking, shipping, and receiving of mechanical pump assemblies.
• Competent in the use of test equipment including test meters, hand tools, and power tools.
• Perform diagnostic troubleshooting and repair on malfunctioning equipment.
• Possess excellent customer interfacing and communication skills.
• Document and update pump repairs and installations.
• Interface with, vendor, Senior Technicians, and Engineers to support mechanical pump installations on time.
• Perform calibrations and preventative maintenance on Helium Leak detectors once up to speed.
• Follow maintenance and safety procedures.
• Participate in ERT/Safety events when pumps are involved.
• Train on semiconductor production equipment
• Requires minimal management supervision to perform daily routines once trained.
  

Accountability/Discretion:

• Work within established procedures and written or verbal instructions on a wide variety of technical, non-standardized assignments that are semi-routine in nature, where ability to recognize deviation from accepted practices and take corrective action is required.
• Demonstrate high quality work.

Working Relationships:

• Interface with all Production, Process, Facility and support functions to identify and resolve vacuum pump related issues and provide technical guidance.

Supervision:

• No direct management responsibilities

Working Conditions:

• Works in a fab and sub-fab clean-room environment
• Must demonstrate working knowledge of electro-mechanical systems operations and maintenance.
• Capable of working with hand tools and multimeter.

Job Requirements

• Requires an AS degree (Military or Trade School with an emphasis in electronics/mechanical equivalent may substitute for AS degree) or 5+ years of experience in the following technical fields, mechanical, electrical or refrigeration.
• Experience in the Semiconductor industry is a plus.

Description

• Provide field support on The Company’s equipment both inside and outside the assigned territory
• Install, repair, remove, upgrade, and perform preventive maintenance with strong attention to detail and customer account management
• Deliver “White Glove” customer service and maintain high-quality interactions with clients
• Produce precise and detailed service reporting
• Support installs, repairs, upgrades, preventive maintenance, workshop/show support, and equipment removals
• Maintain proficiency in laser technology and ensure technical expertise is applied consistently
• Maintain a repeat-call rate of 5% or less
• Manage daily logistics, administrative tasks, and assigned responsibilities
• Maintain personal inventory within a 5% variance
• Support weekend work for trade shows, workshops, and customer repair needs; must be able to travel on Sunday evenings as needed for Monday service calls
• Maintain strong, proactive communication with Dispatch, Regional Manager, and customers
• Demonstrate strong customer service, technical repair skills, and evolving account management capability

• Trade school certification, military technical certifications, or equivalent
• 5+ years of experience in electronics troubleshooting
• Ability to read and interpret schematics
• Ability to work effectively as part of a team
• Professional demeanor, strong communication skills, and ability to represent The Company’s culture and values
• Commitment to learning, developing corporate service skills, and transitioning military technical experience into a commercial environment
  

• Experience working with laser technology or medical/aesthetic equipment
• Prior corporate field service experience
• Certifications such as Lean Six Sigma, PMP, or related credentials (training support available)

• Growth Potential: Opportunity to enter the rapidly growing healthcare and aesthetic technology industry with strong long-term career growth
• Dynamic Environment: Work closely with leadership, customers, and cross-functional teams—no two days are the same
• Meaningful Work: Support products that help millions of people improve their health, confidence, and quality of life
• Strong Culture: The Company fosters professional development, empowers employees with training and advancement opportunities, and recognizes high performance

Description

• Troubleshoot and repair down equipment, conveyors, and machinery.
• Analyze and resolve machine control and automation issues.
• Support Controls Engineers in designing and developing hardware for new systems and automation projects.
• Assist with implementing vision technology for inspections and robotic applications.
• Apply national electrical safety standards across all equipment.
• Identify and integrate advanced machine controls, sensors, and robotics technologies.

Requirements:

• Proficiency navigating ladder logic (Allen Bradley & Siemens).
• Experience working with voltages from 24?DC to 480?AC.
• Skilled in using test equipment: multimeter, megger, phase rotation meter.
• Ability to read/interpret blueprints and schematics.
• Strong troubleshooting and repair skills for electrical systems.
• Basic knowledge of hydraulic and pneumatic circuits and equipment.
  

Description

• Associate degree or technical certification in mechanical, electronics, or engineering fields (Bachelor’s preferred)
• Strong mechanical and electrical troubleshooting skills
• Experience with semiconductor equipment or similarly complex machinery
• Ability to read and interpret mechanical drawings, electrical schematics, and piping diagrams
• Excellent problem-solving and independent work skills
• Strong communication and customer service skills
• Physical ability to lift up to 35 lbs, bend, stoop, crawl, or climb as required

• Legal authorization to work in the United States without employer sponsorship
• Willingness to travel for onboarding training and occasional customer support
• Ability to work safely around chemicals, electrical currents, and moving mechanical parts

• Prior field service experience in semiconductor or high-tech manufacturing equipment
• Experience with wafer-thinning or back grinding machinery
• Additional technical certifications in electronics or mechanical engineering
• Experience training or mentoring junior technicians

Benefits: Opportunity to work with state-of-the-art semiconductor equipment, ongoing technical and professional training, collaborative work environment, competitive compensation, and comprehensive benefits package

Travel: Up to 50% regional travel

Company Description:

The Company is a global leader in semiconductor manufacturing technology, dedicated to advancing innovation and precision through cutting-edge equipment and service solutions.

• Work with state-of-the-art semiconductor equipment
• Access to ongoing technical and professional development
• Collaborative and highly skilled engineering and customer support teams
• Competitive compensation, benefits, and growth opportunities in a high-tech industry

Description

As a Power Systems Engineer, you will support the full lifecycle of integrated electrical controls projects—including design, development, wiring schematics, PLC programming, protective relay setup, commissioning, and ongoing service. You will work closely with Sales Engineering, Project Management, equipment manufacturers, contractors, and end users to deliver high-quality power systems solutions involving switchgear, ATSs, generators, UPS systems, PLCs, and SCADA components. This is a hands-on technical role requiring strong expertise in power distribution, controls, startup/commissioning, and troubleshooting.

This position requires local residence in the Philadelphia area to support customer sites, including federal locations.

Responsibilities:

• Perform startup, maintenance, and troubleshooting of switchgear, ATSs, and electrical control systems
• Construct and modify control panels and wiring with OEM-quality standards
• Set up protective relays for generator and utility parallel operations
• Learn, apply, and program Liebert single- and three-phase UPS equipment
• Define project scope and budget with Sales Engineering; refine budgets upon award
• Develop submittal drawings and coordinate with switchgear vendors (GE, Square D, DVM, etc.)
• Create schematics for PTs, CPTs, relays, breakers, PLCs, power supplies, networking, annunciation, and controls
• Write PLC logic, redundancy logic, HMI graphics, and control pages
• Program Woodward generator control devices and interface with PLCs
• Program and integrate SEL, GE, Schneider, Bender, and Basler protective relays
• Oversee build and integration of electrical control systems
• Write sequences of operation, test scripts, and commissioning documents
• Lead or participate in site coordination and construction meetings
• Conduct factory witness testing, field testing, startup, commissioning, and customer training
• Perform load bank tests, infrared imaging, and power quality analysis
• Ensure compliance with NFPA 70, NFPA 70E, NEC, and OSHA electrical safety regulations

Must-Have Skills, Experience, and Education:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field
• Several years of experience with switchgear, generators, ATSs, PLCs, or power control systems
• Hands-on experience with electrical/generator control design and field service
• Proficiency with AutoCAD or Promise E (single lines, schematics, layouts, control systems)
• Understanding of electrical generation, distribution, conditioning, and control systems
• Familiarity with NEC, NFPA 70E, and OSHA electrical safety
• Experience with GE and/or Allen-Bradley PLC platforms and software
• Experience with Woodward controls
• Experience with SEL, GE, Schneider, Bender, or Basler protective relays
• Experience with SCADA systems deployment
• Valid driver's license for local field travel
• Proficiency with Microsoft Office
• Strong technical, analytical, organizational, and customer service skills

Nice-to-Have Skills:

• Experience with IT/server networking within control systems
• Knowledge of Design-Bid-Build and Design-Build project structures
• Experience overseeing electrical construction or commissioning
• Familiarity with UPS systems, generator paralleling, or advanced relay coordination

Benefits: ESOP (company-funded retirement), 401(k)/Roth with company match, medical, dental, voluntary vision, paid holidays, PTO, volunteer PTO, short- & long-term disability (company paid), life/AD&D (company paid), supplemental life, FSAs, EAP, tuition reimbursement

Description

Engage and participate in the business, management, and technical direction of the Service Center.Work as part of management structure, providing general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progressand financial details.

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.
• Supervisory Responsibilities
• 1+ Operations Supervisor and/or Supervising Engineer
• Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/shesees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when theyarise.
• Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins andsuccesses; fosters open dialogue; lets people finish and be responsible for their work; letssubordinates present to senior management; acts as if real success is the success of the team.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal andexternal customers; gets first-hand customer information and uses it for improvements inproducts and services; talks and acts with customers in mind.
• Drive for Results – Can be counted on to exceed goals successfully; is constantly andconsistently one of the top performers; very bottom line oriented; steadfastly pushes self andothers for results.
• Directing Others– Is good at establishing clear directions; sets stretching objectives; distributesthe workload appropriately; lays out work in a well-planned and organized manner; maintainstwo-way dialogue with subordinates on work and results.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; canorchestrate multiple activities at once to accomplish a goal; uses resources effectively andefficiently; arranges information and files in a useful manner.
• 
  

Must-Have Skills and Experience:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. The individual must be willing to relocate to any geography within theorganization's territory after gaining understanding of business processes to be able to manage a facilityon their own.
• Nice-to-Have Skills and Experience:
• Graduate Engineer BSEE and no experience. OR Graduate of applicable
• Electrical Technical School or Military equivalent
• Same or similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational and good management skills.
• Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver's License.
• Communicate effectively, in writing and verbally, with clients and peers.
• Good judgment, dependable, supervises projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to work flexible hours, weekends, holidays, and night work.

Description

The Off Shift Controls Technician diagnoses, troubleshoots, and maintains electrical equipment and assists with the design, installation, and commissioning of controls systems for new and refurbished manufacturing equipment.

• Troubleshoot and repair down equipment, conveyors, and machinery.
• Analyze and resolve machine control and automation issues.
• Support Controls Engineers in designing and developing hardware for new systems and automation projects.
• Assist with implementing vision technology for inspections and robotic applications.
• Apply national electrical safety standards across all equipment.
• Identify and integrate advanced machine controls, sensors, and robotics technologies.

Requirements:

• Proficiency navigating ladder logic (Allen Bradley & Siemens).
• Experience working with voltages from 24?DC to 480?AC.
• Skilled in using test equipment: multimeter, megger, phase rotation meter.
• Ability to read/interpret blueprints and schematics.
• Strong troubleshooting and repair skills for electrical systems.
• Basic knowledge of hydraulic and pneumatic circuits and equipment.