Field Service Engineer
Company: Orion Talent
Job Ref: # 5274845
Date Posted: 3/18/2026 12:00:00 AM
City, State: North Nashville, TN
Salary: $33 - $36
Description
Go to end ⇓Travel: Daily Local/Regional Travel (Most projects are day trips, but occasional overnight hotel stays are possible).
Position Description:
The Field Support Engineer will provide in depth technical and customer support of company's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Key responsibilities include:
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
Must-Have Skills, Education, & Experience:
- Company is looking for Military Veteran professional technicians with a strong background in electro-mechanical maintenance, service, and repair. Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
- Candidates must possess excellent professionalism and strong customer skills
- Strong attention to detail.
- Good problem-solving and critical thinking skills
- Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet company's auto safety standards.
- Understanding basic computer security concepts and standard processes.
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical aptitude and ability to use hand tools for complex equipment service (Pharmacy Automation, Robotics, etc.)
- Experience with digital multi-meters and electrical testing equipment
Beneficial Skills and/or Backgrounds:
- Robotics: Excellent foundation -- pharmacy automation utilizes robotic arms for dispensing.
- ATM or Copier Repair: Electromechanical assemblies, sensors, and complex error codes
- Precision Mechanics: Ability to work with small moving parts, gears, belts, and actuators. Familiarity with tolerances and alignment for smooth operation.
- Electromechanical Systems: Understanding how motors, sensors, and actuators interact with mechanical assemblies.
- Tool Proficiency: Knowledge of linear guides, bearings, and drive systems (belt, chain, or gear-driven - Ability to troubleshoot vibration, noise, or binding issues.
- Industrial Automation: Experience with PLCs, pneumatics, and servo systems is a plus.
- Software Diagnostics: Understanding error codes and running calibration routines.






























