Field Service Engineer

Travel to customer sites throughout the United States, Canada, and Mexico to install, service, troubleshoot, and repair CNC fabricating machine tools. Provide high-quality technical service to ensure optimal machine performance and support customer productivity.

Document machine conditions and technical findings, and provide recommendations for improvements. Train customers on machine operation and basic service to maximize efficiency. Serve as a service representative while working directly with customers during installations and repairs.

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Must-Have Skills, Experience, and Education

• Hands-on experience with electronics, digital circuits, wiring, mechanical systems, and hydraulics
• Strong troubleshooting and problem-solving abilities
• Customer-focused mindset with strong communication skills
• Technologically proficient with experience in software and file management
• Ability to work independently in a field service environment

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Requirements

• Travel extensively to install, troubleshoot, and repair CNC machine tools at customer locations
• Provide technical support and ensure optimal machine performance
• Document service activity, machine conditions, and recommend improvements
• Train customers on machine operation and service procedures
• Work directly with customers to support their operational success
• Maintain a high level of professionalism and represent the organization in the field

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Nice-to-Have Skills, Experience, and Education

• Experience working with CNC machines or sheet metal fabrication equipment
• Field service experience in industrial or manufacturing environments