Description

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Position Details:
Title: HT Field Service Technician
Location: Nationwide openings (MO, VA, AL, TN, MI, KY, NY, CA, NV, AZ, TX, UT, KS)
Travel: 70% - 80% US and occasional international travel is required - Frequent overnight travel is common
• The FST will possess or be able to obtain a valid passport
• The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
Compensation:
Benefits: Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks, and discounts.
• All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.


Position Description:
The company Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

• Satisfy all Safety Requirements for both MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• Must be able to work overtime as needed, based on the needs of the business.

Requirements:
• High School Diploma or GED required
• Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Experience & Skills
• Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
• Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
• Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor.
• Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
• Be able to display a structured focus yet demonstrate agility and change direction as needed.
• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Ability to use all types of hand tools and digital test equipment
• Knowledge of mechanics, electronics, and distribution systems
• Working mechanical knowledge of conveyor systems
• Working knowledge of AC and DC electrical distribution systems
• Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
• Experience working in a fast-paced environment and meeting tight time constraints
• Fluency in English required and Spanish a plus
• Trained or in the process of being trained in 1 of the 5 major areas (MD, XR, CW, VI, and ProdX) – Refer to the Field Service Technician (FST) Advanced Proficiency Policy
• Successful GPM results: "Meets Expectations" or better in all categories

Description

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Position Details:
Title: HT Field Service Technician
Location: Nationwide openings (MO, VA, AL, TN, MI, KY, NY, CA, NV, AZ, TX, UT, KS)
Travel: 70% - 80% US and occasional international travel is required - Frequent overnight travel is common
• The FST will possess or be able to obtain a valid passport
• The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
Compensation:
Benefits: Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks, and discounts.
• All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.


Position Description:
The company Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

• Satisfy all Safety Requirements for both MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• Must be able to work overtime as needed, based on the needs of the business.

Requirements:
• High School Diploma or GED required
• Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Experience & Skills
• Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
• Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
• Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor.
• Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
• Be able to display a structured focus yet demonstrate agility and change direction as needed.
• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Ability to use all types of hand tools and digital test equipment
• Knowledge of mechanics, electronics, and distribution systems
• Working mechanical knowledge of conveyor systems
• Working knowledge of AC and DC electrical distribution systems
• Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
• Experience working in a fast-paced environment and meeting tight time constraints
• Fluency in English required and Spanish a plus
• Trained or in the process of being trained in 1 of the 5 major areas (MD, XR, CW, VI, and ProdX) – Refer to the Field Service Technician (FST) Advanced Proficiency Policy
• Successful GPM results: "Meets Expectations" or better in all categories

Description

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Position Details:
Title: Field Service Engineer
Location: Baltimore, MD
Shift: Mon-Fri, flexible to meet business needs – 40hr work weeks with OT opportunities
Compensation: $85-100K a year depending on qualifications and experience!
Benefits: Competitive benefits package, medical, dental, PTO, and more!
Travel: This is a field service position, ~80%. The position covers Northern Maryland to Washington D.C. and surrounding areas, requiring travel to healthcare facilities.

Position Description: The Field Service Engineer (FSE) is responsible for troubleshooting, repairing, and maintaining diagnostic imaging equipment at customer sites. This role involves coordinating installations, performing preventive maintenance, and providing technical training for medical staff. The FSE ensures equipment functionality and compliance with safety standards while delivering exceptional customer service.
Key Responsibilities:
• Diagnose and repair imaging equipment using established testing methods.
• Coordinate installations and maintenance with internal teams and customers.
• Conduct customer training on equipment operation and safety.
• Maintain accurate service records, including inspections, repairs, and certifications.
• Utilize service software to track tasks and complete documentation.
• Communicate effectively with support, management, and sales teams.
• Participate in on-call rotations and ensure a rapid response to critical issues.
• Stay updated on industry advancements and maintain required certifications.
Qualifications:
• 5+ years of experience servicing diagnostic equipment.
• Strong troubleshooting skills and experience with mechanical, electronic, and imaging systems.
• Proficiency with electronic test equipment and software applications.
• Excellent problem-solving abilities, communication, and customer service skills.
• Compliance with facility requirements, including drug testing and immunizations.

Description

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Job Title: Service Engineering Technical Project Manager

Location: Orlando, FL
Travel Requirements: 10%-20%
________________________________________
Summary
The Service Engineering Technical Project Manager serves as the primary technical focal point for assigned units, handling both internal and external responsibilities. This role involves defining and forecasting outage scopes, tracking modification implementation, and leading investigations and root cause analyses. Collaborating with the Program Service Manager and Project Management Office, this role provides technical expertise and represents the company in customer-facing interactions.
________________________________________
Essential Duties & Responsibilities
Core Responsibilities
• Serve as the internal and external technical point of contact for assigned units.
• Act as the customer-facing technical representative for assigned units.
• Assess and manage technical risks, providing probability and impact assessments.
• Support configuration planning and management for assigned units.
• Provide technical support for sales and commercial operations.
• Define outage scopes and manage technical work scope for planned and emergent outages.
• Maintain modification applicability states in Wind Chill and associated tools.
• Provide onsite and remote technical support during outages.
• Lead root cause analysis investigations and plan on-site actions.
• Coordinate technical resources and support teams (GTSE, RMC, TOMONI).
• Review parts pedigree, manufacturing, and repair NCRs.
Investigations & Improvements
• Conduct root cause analysis for quality issues and operational failures.
• Lead cross-functional teams to resolve critical incidents using RCA techniques (8D, Fishbone, Fault Tree).
• Develop and implement process improvements based on RCA findings.
Other Responsibilities
• Become proficient in product lines (GT, ST, GEN, AUX, BOP, Controls, Tuning, and Operation).
• Maintain fleet data and experience records (Inspection Reports, Fleet Risk, ORAP).
• Review Field Service reports and document lessons learned.
• Develop and issue technical solutions (Service Products, GTBs, AGTMIs).
• Prepare presentations for user conferences and customer meetings.
________________________________________
Qualifications
Education & Experience
• Bachelor’s or Master’s degree in Mechanical Engineering preferred (equivalent experience considered).
• Minimum 8 years of experience in rotating equipment design/service or combined cycle power plant operations.
• 5+ years of experience in complex root cause analysis.
• Six Sigma certification or equivalent experience preferred.
Knowledge & Skills
• Strong commercial awareness and ability to manage cross-functional teams.
• Proficient in RCA methodologies (8D, Fishbone, Fault Tree, etc.).
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Strong ability to work under pressure, meet deadlines, and deliver exemplary customer service.
________________________________________
Physical Requirements
• Ability to lift and carry up to 50 lbs.
• Frequent ability to talk, listen, and communicate clearly via telephone.
• Consistent ability to meet attendance and productivity standards.

Description

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Position Details:
Title: Field Service Technical Coordinator
Location: Roanoke, VA
Shift: Mon-Fri, 8a-5p
Compensation: 65K depending on qualifications and experience!
Benefits: Health and dental coverage, 401K, paid holidays, generous PTO, and more!
Travel: Very little travel may be required, <10%

Position Description:
Company is looking to add Field Service Technical Coordinator to their growing team in Roanoke, VA!

Responsible for performing job evaluations of ongoing jobs to make sure they are progressing on time and without issues. Assist departmental manager in responding to customer service and warranty issues, scheduling, field service work, ordering job materials, maintain records, complete quotes.

Respond to customer service issues raised by customer.
Provide field instructions and statements of work to field service personnel for service and warranty issues.
Order and ship materials for field and warranty work.
Review the progress of a project and determine if it’s on schedule.
If project is behind schedule, determine resolution to complete on time.
Report back to the Field Service Manager on how projects are progressing and suggest improvements.
Maintain spreadsheets related to field service and warranty jobs.
Maintain individual job records, materials lists, statistical reports, and other reports as necessary.
Review Engineering drawings, control prints, and materials lists for use in field.
Perform other tasks as required by manager to support completion/resolution of all field or warranty work.

Requirements:
• High school diploma or Equivalent (GED).
• Minimum of five years electrical
• Minimum of five years electrical trouble-shooting
• Minimum of five years basic carpentry
• Ability to operate a computer and associated software to include MS Office programs.
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with multiple projects at the same time, including any of your own.
• Ability to oversee projects, checking for accuracy, efficiency, quality of work and timeliness of progress.
• Ability to work professionally with multiple and varied personality types
• Ability to solve problems in a variety of situations with limited standardization.
• Excellent communication skills to effectively present information to customers.
• Ability to communicate effectively with Field Service Techs verbally or in writing.
• Ability to support Field Service Techs to improve their work and become more efficient while keeping safety the number one priority.

Description

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Position Details:
Title: Field Service Technician I, II, III
Location: Roanoke, VA max region 1 hr away
Shift: 10-hour days based on customer site and business requirements. Must be open to working off-shift hours, and possible 7-day weeks.
Compensation: $20-$38/hr + $59 perdiem depending on qualifications and experience! + OT and company bonus eligible!
Benefits: Health and dental coverage, 401K, paid holidays, generous PTO, and more!
Travel: This is a high-travel Field Service position. Typically spending 2-3 weeks on the road at a time. Company provides per diem, travel card, mileage reimbursement, service truck, laptop, phone, tools, etc.

Position Description:
Field Service Technicians travel to customer sites as a company representative to perform installation and repairs per customer requests and/or warranty on company buildings and structures.
• Interpret engineering drawings, electrical control prints, and schematics.
• Experience/Knowledge in carpentry and electrical preferred.
• Hook up power and controls according to prints/schematics
• Be familiar with framing construction standards.
• Operate all power equipment as required to complete required work (e.g. Battery operated hand tools, power saws, crimping tools, scarifier, and air tools including sprayers)
• Install air conditioning equipment, cable ladder systems, hoods, battery systems, waveguide entries, halo ground systems and other types of grounding systems.
• Hang and/or repair doors and locks as required, to include installing hardware, assembling doors, and/or painting doors.
• Complete framing, sheathing, trim work and floor tile installation, as required.
• Make minor concrete repairs and apply concrete buildings coatings and finishes.
• Other duties as assigned by manager to complete repairs according to customer agreements and/or requirements.

Requirements:
• High school diploma or Equivalent (GED).
• 1-3 years’ experience, Basic carpentry and electrical preferred
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Knowledge of electrical wiring standards and the National Electric Codes
• Ability to solve problems (trouble shoot issues) in a variety of situations with limited standardization.
• Excellent communication skills to effectively present and handle information to customers
• Ability to understand and follow instructions given verbally, written, or in diagram format.

Description

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Position Details:
• Title: Service Engineer (Mechanical)
• Location: Pacific Northwest territory (Flexibility to live anywhere in the Seattle area)
• Shift: Mon – Fri 8:00am-4:30pm
• Travel: Heavy travel role. This role is responsible for the PNW. Travel will be roughly 80% overnight (all travel expenses are covered by the company)
• Compensation: $28-$33/hour + OT + Per Diem
• Benefits: Medical, Dental, Vision insurance, 401(k) with match, PTO, paid holidays, and much more!
Position Description:
Under limited supervision, independently carry out maintenance, repairs, and some diagnosis on marine propulsion equipment with limited technical support with the aim of minimizing equipment downtime to ensure customer satisfaction. Hold responsibility for ensuring that specific maintenance programs are professionally administered on a day-to-day basis through on-site liaison with the customer and maintaining technical service records upon completion.

• Clean, inspect, and evaluate the parts need for repair / replacement, carrying out repair work on well- defined problems, with some assistance from technical support.
• Verify dimensions and clearances to ensure conforming to specification.
• Conduct tests and inspections to QA/QC standards.
• Read blueprints, schematics, diagrams and technical order to determine methods and sequences of assembly.
• Inspect, analyze, and record calibration results and produce Service and Technical Reports. y
• Ensure that all work is done in accordance with applicable legal and Company procedures
• Create an appropriate customer contact log and issues monitor which will form the basis of an ongoing customer / contract management plan.
• Advise customers on other products and pursue upgrade opportunities on vessels of work.
• Provide receipts and details of costs to enable accurate customers invoicing.
• Knowledge share and support the on-the-job development of Service Technicians where appropriate.

Requirements:
• Active duty military experience with mechanical propulsion equipment (Navy Nuke MMs, Navy GSMs, conventional MMs, etc.)
• Good understanding and knowledge of a range of products, systems, their functionality and applications, gained through experience working in a technician role
• Strong verbal communication and written reporting skills in English.
• Basic IT skills and some commercial awareness.

Description

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Position Details:
• Title: Customer Service Engineer
• Location: Kansas City, MO
• Shift: Monday – Friday, 10am – 7pm (you will train Monday through Friday, 8am – 5pm and eventually shift to a normal delayed start of 10am, this shift adjustments comes with a 7% shift differential)
• Compensation: First Year Total Comp = $97.8k – 113.6k
• Base Payrate $70,000 – 80,000
• Additional Average (7 – 10%) OT $7,350 – 12,000
• Shift Differential (7%) $4,900 – 5,600
• 5% Target Bonus $3,500 – 4,000
• Annual Value of Company Car $12,000 .
• Total $97,750 – 113,600
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
o 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
o 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
o Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
o “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Charlottesville and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company’s equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

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Company Profile: Facilities engineering services company

Position Details:
• Title: Operations Manager
• Location: Houston, TX office based with travel to customer sites during inspection rounds. Customers in is region are educational institution campuses.
• Schedule: This is a second shift role (5pm – 1 am) but you are not tied to the shift. Much like OOD, you must know what is going on during your rotation but your start and end times can vary once you can trust and empower your teams.
• Compensation: Target base salary $55K - $75K
o Bonuses/Additional Compensation: Annual performance bonus (averages 5-10%); company vehicle, Corporate AMEX, etc
• Benefits: The company offers an excellent benefits package with comprehensive medical / dental / vision plans, 401k, tuition assistance opportunities, paid time off, etc.
Position Description: This role manages a team of over 75 on-site facilities maintenance personnel stationed at campuses throughout the San Antonio area. You will guide their efforts to ensure 100% quality service coverage across all customers in your region. You will have:
o Full ownership of contract performance, team execution, and quality standards across multiple sites.
o Recruiting, hiring, training, and managing teams with high accountability and clear KPIs.
o Problem-solving in real time, anticipating issues before they happen and building long-term solutions.
o Client relationship management with weekly check-ins and scope alignment.
o Process improvement and documentation using tools like Smart Inspect and KPI tracking systems.
o Driving company values (LDRSHIP) in culture, communication, and day-to-day leadership.

Description

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Position Details:
Title: Field Service Engineer (Medium Voltage) Locations: Phoenix, AZ / Dallas-Fort Worth, TX Travel:
• Based out of your home office with regular site visits
• On-call schedule required
Compensation:
• $30 - $35/hr starting rate depending on experience and qualifications w/ OT as needed
Benefits: Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.

Position Description:
The Field Service Engineer — Medium Voltage is responsible for performing warranty repairs, technical support, and testing the internals of company Medium Voltage products. Duties include MVT core testing, troubleshooting, repairing, analyzing data, operations, and maintenance activity for MV Products. This job requires working with medium/high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
Responsibilities:
• Tests, troubleshoots, repairs, and analyzes company's MV systems in the field, via email, telephone, and site visits
• Develops a detailed knowledge of company's Medium Voltage products, associated company and/or third party accessories sold by the company
• Required to maintain accurate inventory count of spare parts provided by company
• Regularly works with medium/high voltage DC electricity, three-phase power, and the related software and firmware of company products
• Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditures
• Collaborate cross functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures. Additionally responsible for keeping customers informed of the RCA status.
• Perform and maintains maintenance activities in accordance with the company product maintenance manual on assigned sites with company customer contractual obligations.
• Requires the ability to work weekend and/or nights on a case by case basis.
• Other duties as may be required or assigned.

Requirements:
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• At least 3 years of experience with Medium Voltage equipment is required.
• Prior experience with cold weld patch repairs and field transformer repairs is required.
• Experience with pad mounted transformers, Medium Voltage Terminations and operation of Switchgears is preferred.


Other Specialized Skills:
• Ability to work non-standard business hours occasionally to support customer service contracts
• Knowledge of solar and/or alternative energy markets is preferred
• Knowledge of National Electric Code is preferred
• Knowledge of solar and/or alternative energy markets is preferred
• Advanced knowledge of power plant measurement devices and techniques is strongly preferred
• Ability to analyze and solve problems effectively
• Proficiency with Microsoft Office Suite (Word, PowerPoint and Excel) is required
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.
• Have direct interface with German Counterparts for technical assistance and guidance on MV systems and attend meetings with them on a daily or weekly basis