Description

Quality Assurance Engineer

Location: Lebanon, PA

Employment Type: Full-Time, Exempt

About the Role

PRL Industries is seeking a Quality Assurance Engineer to support the company's highly regulated manufacturing operations serving defense, naval, and other high-compliance industries. This role is responsible for quality system support, contract review, corrective actions, auditing, process improvement, and customer quality issue resolution. The ideal candidate will be comfortable working both on the production floor and within quality systems while partnering with multiple departments to ensure compliance, product quality, and continuous improvement.

What You'll Do

• Review customer purchase orders and technical requirements and develop quality action plans.
• Perform contract reviews involving welding, NDT, dimensional inspection, heat treatment, and related manufacturing processes.
• Investigate customer returns, material rejection reports, and corrective action requests.
• Conduct root cause investigations using methodologies such as 5 Why and Ishikawa (Fishbone) analysis.
• Develop and implement corrective and preventive actions.
• Perform internal and external audits to ASME, military, and customer standards.
• Review calibration records and investigate gauge discrepancies.
• Review and approve dimensional inspection records.
• Analyze and recommend quality process and equipment improvements.
• Develop quality requirements for subcontracted services.
• Support procedure development and continuous improvement initiatives throughout the organization.

Must-Have Skills and Experience

(These are required for consideration.)

• 5-7 years of quality engineering or quality systems experience within a manufacturing environment.
• Experience conducting corrective action investigations and root cause analysis.
• Experience reviewing technical specifications, contracts, and customer requirements.
• Internal auditing experience.
• Strong understanding of quality systems and compliance requirements.
• Ability to work independently with minimal supervision.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications.
• Experience supporting manufacturing operations and resolving quality-related issues.
• Ability to work onsite in Lebanon, PA.

Nice-to-Have Skills

(These are preferred but not required.)

• Associate's or Bachelor's degree in Engineering, Manufacturing, Quality, Metallurgy, or a related technical field.
• Experience with ASME codes and military specifications.
• Familiarity with nondestructive testing (NDT) methods.
• Welding quality and fabrication experience.
• Experience supporting defense, nuclear, foundry, heavy manufacturing, or other highly regulated industries.
• Experience developing procedures and driving process improvement initiatives.

Who You Are

• A detail-oriented quality professional who enjoys solving complex manufacturing and compliance challenges.
• Comfortable interacting with customers, production teams, inspectors, engineers, and leadership.
• Skilled at investigating problems, identifying root causes, and implementing sustainable solutions.
• Able to balance technical compliance requirements with practical manufacturing realities.
• Motivated by continuous improvement and maintaining high-quality standards in critical applications.

Additional Details

• Schedule: Monday-Friday, 7:00 AM-3:30 PM
• Salary Range: $80,000-$100,000
• Travel: Minimal; occasional audit or supplier-related travel as needed
• Certifications: None required; quality auditing certifications are a plus

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Employer-Paid Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Paid Time Off and Paid Holidays
• 401(k) with Company Match

Description

Description

What You'll Do:

Leadership & Team Development

• Lead and mentor a team of inside sales specialists focused on industrial and commercial construction and OEM customers
• Provide clear direction, expectations, and coaching to ensure high-quality, on-time, and accurate quotations
• Establish measurable performance goals tied to responsiveness, accuracy, margin performance, and customer satisfaction
• Conduct regular team training on quoting processes, product knowledge, vendor engagement, and customer communication standards
• Foster a culture of accountability, proactive communication, and continuous improvement
  

Quotation & Proposal Management

• Oversee the complete quoting process from RFP acknowledgment through submission and follow-up
• Ensure the team promptly acknowledges receipt of RFPs/RFQs, communicates expected response dates, and sets clear customer expectations
• Assign and track quote requests, ensuring ISOTIF performance (In-Spec, On-Time, In-Full) on all submittals
• Guide sales reps in reviewing RFP/RFQ requirements to confirm product specifications, scope, and compliance with customer documentation
• Validate that each quotation accurately reflects project scope, delivery schedule, terms, and commercial conditions
• Ensure competitive and compliant quote packages are professionally formatted and submitted by deadline
  

Vendor & Internal Resource Coordination

• Coordinate with key manufacturers, OEM partners, and purchasing teams to obtain pricing, lead times, and technical documentation
• Leverage relationships with vendor representatives to secure competitive terms and ensure timely quote turnaround
• Collaborate with internal engineering, logistics, and project management to align pricing and delivery with operational capability
• Manage bid calendars, quote logs, and tracking systems to maintain visibility across all active quotes and proposals
  

Margin Analysis & Pricing Control

• Review and approve all pricing overrides, discounts, and margin exceptions to ensure alignment with company profitability goals
• Provide ongoing margin analysis, quote-to-order conversion metrics, and variance reporting for leadership review

• Implement tools and dashboards for monitoring quote volumes, hit rates, and profitability by customer, product line, and salesperson
• Support the development and enforcement of pricing strategy, including escalation review processes for competitive or high-value bids
• Educate team members on balancing competitiveness with profitability through informed pricing decisions
  

Process Standardization & Compliance

• Establish and enforce consistent quoting and documentation standards to ensure accuracy and compliance with customer and company requirements
• Maintain process flow documentation covering RFP acknowledgment and communication, vendor engagement and pricing request protocols, internal resource coordination and lead-time, quote preparation, review, and approval ISOTIF quote submission Follow-up and feedback capture
• Drive the use of CRM, ERP, and quoting systems (e.g., SAP, Epicor, Salesforce, or BidMan) for all sales activity tracking
• Audit quotes for completeness, compliance, and accuracy, ensuring professional and consistent customer-facing documentation
  

Customer Engagement & Follow-Up

• Maintain strong relationships with key customer contacts, project managers, and procurement personnel
• Ensure every quote is followed up with customers to confirm receipt, clarify questions, and capture feedback or next steps
• Support Outside Sales in strategic pursuits, bid reviews, and post-bid clarifications
• Collaborate with project execution and order management to ensure a smooth transition from quote to order fulfillment
• Other duties as assigned

Must-Have Skills, Experience, and Education:

What You'll Need

• 7+ years of inside sales leadership experience in the industrial distribution, industrial construction, or OEM markets
• Proven experience managing or leading a quotation or inside sales team
• Strong background in industrial electrical products (switchgear, cable, drives, lighting, controls, etc.) and project-based sales
• Familiarity with EPC and large contractor bid environments, including project documents, specifications, and bid forms
• 4 Year / Bachelor's Degree - Required
• Business, Electrical Engineering, Supply Chain, or related field preferred
  

Knowledge, Skills & Abilities

• Proficient in ERP and CRM systems (e.g., SAP, Epicor, JD Edwards, Salesforce)
• Advanced Excel and data analysis skills for margin analysis and pricing review
• Strong understanding of quoting tools, vendor portals, and e-procurement systems
• Excellent written and verbal communication skills with attention to technical accuracy
• Strategic thinker with the ability to balance customer satisfaction and profitability
• Exceptional organizational, time management, and leadership skills
• Confident decision-maker with strong problem-solving and negotiation abilities
• Detail-oriented with a focus on precision and accountability
• Customer-centric mindset with professional communication style

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Frequently – 21% to 50%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%
  

Weight and Force Demands:

• Up to 10 pounds - Occasionally – up to 20%
  

Working Environment:

• Travels to offsite locations - Occasionally – up to 20%
  

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Description

Plant Management and Operations:

Quality Control, Safety & Logistics:

Must-Have Skills, Experience, & Education:

Description

Job Functions:

• Manipulates air separation controls to meet product specifications and production requirements
• Adjust plant control variables and manage process equipment parameters to meet production goals.
• Obtain knowledge base of the theory of air separation and related equipment associated with the process; understand the plant's water chemistry to assure proper cooling tower operations.
• Develop skills to trouble-shoot, evaluate issues affecting SOPs and take corrective actions.
• Performs maintenance on compressors, pumps, turbines, valves, motors, and other plant equipment.
• Reads and interprets technical drawings and manuals.
• Develop ability to interpret Process & Instrument Drawings to understand process operations, equipment and aid in trouble shooting system anomalies.
• Participate in the maintenance/updating of work instructions to assure accurate and current start-up and operational procedures.
• Demonstrate mechanical aptitude, evaluate equipment performance, perform routine calibration and maintenance of analytical test equipment and maintain appropriate records.
• Be safety conscious, i.e., meetings, work areas, eliminate hazards, etc.
• Ability to prepare and maintain production operations and distribution records to meet the requirements of FDA, DPA, OSHA, ISO Quality Systems and other internal and external requirements.
• Participate in the maintenance and updating of plant and equipment work instructions.
• Prepare and maintain production operations and distribution records to meet int/external requirements.
• Must maintain Qualified Electrical Worker certification.
• Prepare QA documents to certify product quality; transcribe/transfer data from process computer data bases and tables, etc. to prepare product loss and reports.
• Good communication skills (inter departmental, team members, vendors, etc.
• Responsible for reviewing and releasing medical grade product per FDA regulations.
• Troubleshooting the causes of plant operational issues + alarms, directly or in conjunction with the team.
• Assisting with starting / stopping the plants in a safe manner as dictated by operating conditions and needs.
• Optimizing plant performance by tracking performance data and implement best operating plan for plant.
• Executing productivity ideas and Best Practices to keep plant costs down.
• Interact closely with all the supporting groups/personnel for performance optimization and troubleshooting.

Description

Description

Description

Description

What You'll Do

• Troubleshoot and repair complex electrical, electronic, mechanical, optical, and software-related systems
• Perform advanced root-cause analysis and equipment recovery efforts
• Support equipment installations, upgrades, relocations, and modifications
• Collaborate with engineering and product support teams to resolve escalated technical issues
• Travel to customer sites throughout North America and internationally
• Create technical reports, troubleshooting documentation, and corrective action plans
• Deliver technical training and support continuous improvement initiatives

What We're Looking For

Must-Have Skills, Experience, and Education:

• Strong hands-on troubleshooting and repair experience
• Ability to diagnose failures at the component, subsystem, and system level
• Experience reading schematics, wiring diagrams, and technical manuals
• Background supporting complex electrical, electronic, electro-mechanical, automation, or industrial systems
• Strong communication and problem-solving skills
• Ability to travel approximately 40%

• Navy ET, FC, EM, STG, ETN, EMN, MMN
• Air Force Avionics, Radar, AGE, Electronic Warfare
• Army 94-Series Electronics Maintenance
• Marine Corps Avionics and Electronics Maintenance

Ideal Candidate

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Profit Sharing
• Paid time off and holidays

Why Phoenix?

Description

The Authorized Inspector supports inspection and quality assurance activities within fabrication and manufacturing environments. This role provides a structured pathway for individuals with hands-on experience in welding, fabrication, or quality control to transition into a specialized inspection and certification career.

The trainee will work alongside experienced inspectors to verify that pressure vessels, welds, and fabrication processes meet ASME Boiler and Pressure Vessel Code (BPVC) and National Board Inspection Code (NBIC) requirements. The role involves supporting inspections across client sites while ensuring compliance, safety, and quality standards.