Description

The Territory Sales Manager (TSM) position is responsible for leading our commercial sales activities in assigned territories. This position will be directly responsible for achieving the assigned sales budget for Company. This position will partner with field service teams in the assigned territory and will be responsible for selling the value created by the full portfolio of CIS solutions. The TSM serves as a key leader within the assigned territory and, together with the Operations Manager, is responsible for sales performance, relationship development, and business growth. The TSM position serves as a Subject Matter Expert (SME) with our Industrial Weighing business and supports customers as a trusted advisor to assist with all aspects of Industrial processes supported by the family of CIS Operating Companies. Additionally, the TSM role advises on critical topics such as preventative maintenance and inspection services, service and repair needs, installations, as well as facility modernization efforts for customers.

Position Description:

Provide overall management direction for two or more projects and develop new business opportunities relative to a particular Client, group of Clients or geographical area.

Typical Duties:

• Plan, Organize and staff key field positions through regional department heads or subordinate project / construction managers.
• Establish project objectives, policies, procedures and performance standards within boundaries of corporate policy.
• Initiate and maintain liaison with prime client and A/E contacts, to facilitate construction activities.
• Monitor/control construction through administrative direction of on-site Superintendent to ensure project is built on schedule and within budget; investigate potentially serious situations and implement corrective measures.
• Represent company in project meetings, assist in labor negotiations/strategy meetings, etc.
• Manage financial aspects of contracts (fee payment, rental equipment, income/expenses, etc.) to protect company's interest and simultaneously maintain good relationship with Client.

Must-Have Skills, Experience, and Education:

• Strong communication and presentation is required; ability to adapt to wide audiences is a must; native English-speaking proficiency is required
• Solid organizational and time management skills are essential; commitments are essential
• Must be comfortable in a fast-paced environment supporting diverse co-located teams
• Experience with commercial contracts, pricing, and service level agreements is required
• Experience with New Product Development process is nice to have
• Basic technical understanding of how products and services work in our industry; ability to communicate this information with others
• Naturally inquisitive, enjoys learning new things and seeks opportunities to explore
• High experience and comfort with digital administrative workplace tools is required (MS Office, Outlook, Excel, PowerPoint, ERP systems, CRM systems, and various other digital applications needed to execute workflows in a service company).
• Takes direction well and can be counted up on to execute – “time is of the essence"
• Must be highly motivated, a self-starter, and possess exceptional time management skills

Description

In this role, you will perform installation and service work in a safe, efficient, and profitable manner while accurately tracking productive labor time versus travel time. You will complete preventive maintenance in accordance with customer-specific service programs and maintain detailed documentation of all work performed, including parts usage and service records. This position requires Stanley equipment updates and ANSI A156.10 standards, as well as keeping technical manuals and documentation up to date. You will be responsible for maintaining company vehicles, tools, and equipment in proper working conditions, managing service vehicle parts inventory, and ensuring all equipment is tested and safety-checked before leaving job sites. A professional appearance and high-quality workmanship are always expected, along with delivering excellent customer service and maintaining positive customer relationships. You may also assist with training and mentoring other technicians on installation and service methods.

Description

Description

Description

• Promoting and selling the full product line to all existing customers.
• Developing a key sales prospect list, establishing relationships, and selling new customers.
• Maintaining appropriate sales coverage in your territory.
• Delivering and maintaining appropriate levels of service, maintenance, and communications for 6 - 10 accounts within your area.
• Installing and programming chemical dosing equipment to interface with the customers' washing equipment.
• Leading the work of planning and executing new installations and/or conversions in your territory.
• Maintaining all company provided equipment in proper working condition.
• Operating within the assigned expense budget.
• Collection of past due accounts receivable, where applicable.
• Eliminating rush orders of products.
• Submitting all reports in a timely manner.

Must-Have Skills, Experience, and Education:

• Bachelor's Degree from four-year College/University in Business, Engineering, Mechanical, or related field and 1-2 years' industry related experience; or equivalent combination of education and experience.
• Excellent analytical, organizational, and technical/mechanical skills.
• Knowledge of Microsoft Office, including Word and Excel, Internet and Order processing software.
• Ability to act quickly, accurately and handle a fast-paced work environment.
• Good communication skills, written and verbal.

Description

• Provide field support on Company equipment both in and outside of assigned territory as required. Install, remove, repair, upgrade, and perform preventative maintenance with a high level of skill, detail, and account management.
• Responsible for providing field support on Company equipment in and out of an assigned territory.
• Maintains a high level of White Glove Service and Customer Interaction.
• Focus on precise and detailed Service Reporting.
• Provide field support on Company equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
• Proficiency in laser technology.
• Maintains an average repeat call rate of 5 % or less.
• Responsible for all daily logistical matters and departmental tasks as assigned.
• Maintains personal inventory location with 5% variance.
• Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
• Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
• Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.

Must-Have Skills, Experience, and Education:

• Trade school certification, military certifications, etc. all required
• 5+ years' experience in electronics troubleshooting
• Ability to read and interpret schematics
• Ability to work with other employees as a team.
• The importance of your professional demeanor and ability to sell yourself cannot be overstated. This comopany knows you are most likely coming into this role with no previous corporate service experience, but they also know that military candidates bring a unique skill set to the table, so it's up to you show you can make that leap. The company is looking for commitment to their culture and core values. (sound familiar?), show them how much that means to you as well

Description

• Promoting and selling the full product line to all existing customers.
• Developing a key sales prospect list, establishing relationships, and selling new customers.
• Maintaining appropriate sales coverage in your territory.
• Delivering and maintaining appropriate levels of service, maintenance, and communications for 6 - 10 accounts within your area.
• Installing and programming chemical dosing equipment to interface with the customers' washing equipment.
• Leading the work of planning and executing new installations and/or conversions in your territory.
• Maintaining all company provided equipment in proper working condition.
• Operating within the assigned expense budget.
• Collection of past due accounts receivable, where applicable.
• Eliminating rush orders of products.
• Submitting all reports in a timely manner.

Must-Have Skills, Experience, and Education:

• Bachelor's Degree from four-year College/University in Business, Engineering, Mechanical, or related field and 1-2 years' industry related experience; or equivalent combination of education and experience.
• Excellent analytical, organizational, and technical/mechanical skills.
• Knowledge of Microsoft Office, including Word and Excel, Internet and Order processing software.
• Ability to act quickly, accurately and handle a fast-paced work environment.
• Good communication skills, written and verbal.

Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused