Customer Service Engineer
Company: Orion Talent
Job Ref: # 2245277
Date Posted: 9/4/2025 12:00:00 AM
City, State: Paducah, KY
Salary: $68,000 - $70,000
Description
Go to end ⇓Compensation:
- Base Salary: $68,000 – $70,000
- Overtime (10–15%): $10,200 – $15,750
- Shift Differential (15%): $10,200 – $10,500
- Target Bonus (5%): $3,400 – $3,500
- Annual Company Vehicle Value: $12,000
- Total 1st Year Compensation: $103,800 – $111,750
Benefits:
- Medical, Dental, Vision, Employee Assistance Program, Mental Health & Substance Abuse support
- Flexible Spending Accounts
- Life Insurance, Short- and Long-Term Disability Insurance
- 401K Savings Plan with 100% match up to 6% (vesting over 5 years)
- Tuition Reimbursement, Paid Time Off, Paid Holidays, Flex Schedules, Employee Discount Program, Volunteer Opportunities
- Highlights:
- 4 weeks PTO starting, plus 5 floater holidays (pro-rated) and 6 paid holidays
- 5th week of vacation beginning in year three
- Corporate Fleet Vehicle Program – new car (personal & business use, $45/week employee cost; est. $15K annual value) or option for corporate van
- $300 annual “Well Being” reimbursement for health/fitness
Travel:
- Essential job requirement
- Regular travel within region (Paducah, KY and surrounding 2–3 hours)
- Availability required for off-hours and weekend service
Position Description:
- Install, repair, and service designated medical equipment
- Provide customer troubleshooting and technical assistance
- Support clinical field trial installations
- Perform warranty and maintenance services to ensure customer satisfaction
- Deliver customer training post-installation to ensure system optimization
- Recommend service manual revisions
- Manage territory performance and maintain strong customer relationships
Requirements:
- Strong electronic systems knowledge and troubleshooting/repair skills
- Ability to read/interpret electronic schematics and flowcharts
- High mechanical aptitude and ability to communicate resolutions clearly
- Excellent customer service and interpersonal skills (relationship-building, conflict resolution, problem solving)
- Strong communication (oral & written), documentation, and PC skills
- Preferred: Experience in Bio-Medical field
What’s Exciting About This Opportunity?
- Work in the Medical Field Service industry
- Join a Fortune 50 company
- Excellent compensation, benefits, and paid time off
- Recognized as a “Top Company” for Military Veteran hires