Description

The Field Service Specialist provides technical advisory and hands-on support for customer equipment and systems at a designated mill site. This role is responsible for maintaining, troubleshooting, and optimizing analyzer and control systems while serving as a key liaison between the customer and service organization.

The position is primarily based at a single customer site in Ticonderoga, NY, supporting operations within a pulp and paper mill environment. The ideal candidate will bring strong electro-mechanical troubleshooting skills, process control knowledge, and the ability to work independently while supporting customer needs.

Responsibilities

• Perform preventive, proactive, and corrective maintenance on equipment and systems
• Troubleshoot and resolve mechanical, electrical, and control system issues
• Conduct calibration checks and system validations
• Perform system backups and maintain accurate records of system changes
• Provide training and technical guidance to mill employees
• Utilize remote connectivity tools to diagnose and troubleshoot system issues
• Maintain detailed service documentation and reporting
• Manage spare parts inventory at the site
• Participate in team meetings and collaborate with customer personnel
• Provide on-call and emergency support as required
• Perform other duties as assigned

Must-Have Skills, Experience, and Education

• Associate degree or military background in an electro-mechanical field
• Strong mechanical aptitude with working knowledge of electricity, electronics, and computer systems
• Ability to troubleshoot and repair complex equipment and systems
• Proficiency with Microsoft Office and basic computer/networking systems
• Strong communication and interpersonal skills
• Ability to work independently and manage priorities in a fast-paced environment
• Valid driver's license
• Ability to support on-call and after-hours service requirements

Nice-to-Have Skills

• Bachelor's degree in electrical, Mechanical, or Chemical Engineering
• Experience in pulp and paper industry
• Background with Analyzer systems, QCS (Quality Control Systems), MV (Machine Vision), DCS (Distributed Control Systems), or Process Controls
• Experience with field service or customer-facing technical roles

Description

The Critical Systems Technician II, HVAC will work under minimum supervision, assist and gain experience in the operations, maintenance, and monitoring of the data center and supporting infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• All responsibilities of HVAC Technician I.
• Learn how to read and understand electrical schematics, blueprints, and shop drawings.
• Assist with air and water balancing to conserve energy and maintain tenant comfort.
• Gain experience from preventive maintenance, trouble diagnosis, routine and emergency maintenance and repairs with minimum direct supervision on HVAC equipment including but not limited to:
• Air and water-cooled reciprocating chillers
• Centrifugal and screw package chillers
• Natural gas boilers and unit heaters
• Electric duct heaters
• Cooling Towers
• Pneumatic, DDC and Variable Frequency Drive controls
• HVAC air distribution systems, AHU’S, FCU'S, Fans and other devices used in air distribution.
• Various types of water pumps used in the HVAC industry.
• Perform other duties as assigned by supervisor.
• Regular and reliable attendance is an essential job function.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MUST-HAVE SKILLS, EXPERIENCE, AND EDUCATION:

• High School Diploma/GED required
• Knowledge of refrigeration principles
• Excellent knowledge of basic electricity for HVAC and HVAC diagnostic tools and instruments
• Minimum of 3 years of commercial HVAC service experience required; 4 years preferred
• Must be a US citizen
• Able to obtain security clearance is preferred

Computer Skills

Proficient in Microsoft Office or related software.

Certificates and Licenses

• HVAC/R Servicing Certificate (preferred)
• EPA refrigerant recovery certification Universal (required)
• Clear and valid Virginia/Maryland driver's license
• US citizen and able to obtain security clearance is preferred

Supervisory Responsibilities

No supervisory responsibilities with this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Company is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Description

The Critical Systems Technician III, HVAC will serve as the lead technician for all mission critical mechanical services/maintenance under contract. The position will be responsible for monitoring compliance with contractual commitments. The position will provide guidance, leadership and knowledge regarding the installation, service, maintenance, and operation of mission critical data center mechanical equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• All responsibilities of HVAC Tech 2.
• Experienced and able to perform preventive maintenance, trouble diagnosis, routine, and emergency repairs without supervision on all HVAC equipment including but not limited to:
• Air and water-cooled reciprocating chillers
• Centrifugal and screw package chillers
• Natural gas boilers and unit heaters
• Electric duct heaters
• Cooling Towers
• Pneumatic, DDC and Variable Frequency Drive controls
• HVAC air distribution systems, AHU'S, FCU'S, Fans and other devices used in air distribution.
• Various types of water pumps used in the HVAC industry.
• Maintain, upgrade and backup Building Automation Software as required.
• Respond to after-hours calls as required.
• Responsible for supervising and teaching technicians of lower grade levels while striving to improve their own technical levels through experience and literature.
• Required to perform on-call after hour assignments.
• Perform other duties as assigned by supervisor.
• Regular and reliable attendance is an essential job function.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MUST-HAVE SKILLS, EXPERIENCE, AND EDUCATION:

• High School Diploma/GED required
• Successful completion of basic air condition theory class.
• Understand proper use of HVAC diagnostic tools and instruments.
• Experience with DDC, pneumatic and variable frequency drive controls.
• Minimum of 7 years large commercial HVAC service experience required; 8 years preferred.
• Satisfactorily pass or complete any required client background checks or training.

Must be a US Citizen

Computer Skills:

• Proficient in Microsoft Office or related software.

Certificates and Licenses:

• Environmental Protection Agency (EPA) Universal Certification (required)
• Must have current/active VA Journeyman HVAC license
• OSHA Certification
• Clear and valid Virginia/Maryland driver's license
• US citizen and able to obtain security clearance is preferred

Supervisory Responsibilities:

• No supervisory responsibilities with this position.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Company is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Description

Position Description:

Technical Repair Activities:

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair companys' instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities:

• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETS, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities:

• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV's, Distributors and other Sakura entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities:

• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills:

• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

• Bio-med industry experienced FSE candidate - must have 3+ years of industry experience within the healthcare industry

Description

Description

• High School Diploma or GED
• 3+ years of Field Service Engineering experience
• Experience supporting electrical power systems (low voltage through medium voltage switchgear)
• Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
• Experience testing and servicing automatic transfer switches (ATS)
• Ability to read and interpret electrical schematics and blueprints
• Familiarity with applicable electrical codes and industry standards
• Strong customer service and communication skills
• Ability to manage projects, meet timelines, and work within budget guidelines
• Self-directed with a strong commitment to customer satisfaction
• Willingness to participate in a 24/7 on-call rotation
• Valid driver’s license in good standing
• Authorized to work in the U.S. without current or future sponsorship

• 5+ years of field service experience in power distribution or protection systems
• Associate or Bachelor’s degree in Electrical Engineering or related field
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
• Advanced troubleshooting experience in mission-critical environments
• Excellent time management, organization, and follow-up skills

Description

The Pump Mechanic is responsible for repairing, rebuilding, installing, and maintaining industrial pumps and other rotating equipment. Work may be performed in a repair shop or at customer sites in the field. This role involves troubleshooting mechanical issues, rebuilding pumps to manufacturer specifications, and ensuring equipment operates safely and efficiently.

Must-Have Skills, Experience, and Education:

• 3+ years of experience in industrial pump repair, rotating equipment, millwright, or mechanical maintenance
• Experience rebuilding centrifugal pumps
• Ability to use precision measuring tools (micrometers, calipers, dial indicators)
• Ability to troubleshoot mechanical equipment
• Ability to lift heavy equipment and work in industrial environments
• Valid driver's license (if field work required)

Nice-To-Have Skills, Experience, and Education:

• Experience with multi-stage pumps
• Experience with laser alignment
• Welding or fabrication experience
• Experience building pump skids or mechanical assemblies
• Machining experience (lathe or mill)
• Vibration analysis experience
• Field service or customer site experience
• Millwright or rotating equipment technician background
• Military mechanical experience (engines, hydraulics, mechanical systems)

Work Environment:

• This position may work in both a repair shop and field service environment.
• Shop work includes pump rebuilding and testing, while field work includes installation, maintenance, and repairs at customer facilities.
• Work may involve heavy equipment, rotating machinery, and industrial environments.

Description

• Advanced Electrical, Mechanical and Plumbing skills.
• Strong Mechanical and electrical aptitude
• Strong troubleshooting skills
• Electrical license or ability to obtain electrical license
• PLC programming and troubleshooting experience is a plus.
  
• Understanding of Control Logic Systems
  

• Military technician experience

Description

The Boiler and Combustion Technician would work alongside engineers and other technicians, performing a variety of field tests using specialized instruments to measure airflow, coal flow, flue gas species, and other parameters on large utility boilers.  In addition, the individual may be required to perform lab/analytical tasks such as sieving coal samples and entering and checking test data, equipment maintenance, preparing for field service jobs, and other duties while in the Alabaster warehouse. Extensive travel is required, with a minimum of 50% of the total time spent in the field. 

• Strong technical, mechanical, and computer skills (proficient with MS Word, Excel and Outlook)

• Strong math skills for analysis of field-testing data • Experience working in a power plant or similar environment is a plus

• Hobbies that show technical inclination are also a plus

• Excellent physical condition and willing to work in physically demanding environments (high temperatures, loud, dusty, etc.)

• Available to travel extensively throughout the United States and abroad (up to 50% of the time) 

• Valid driver’s license with clean driving record: NO tickets, NO accidents.  Clean Background. Drug-Free

• Applicants must be legally authorized for employment in the United States and will not require employers sponsored work authorization now or in the future for employment in the United States 

• Military technician experience

Description

• Advanced Electrical, Mechanical and Plumbing skills.
• Strong Mechanical and electrical aptitude
• Strong troubleshooting skills
• Electrical license or ability to obtain electrical license
• PLC programming and troubleshooting experience is a plus.
  
• Understanding of Control Logic Systems
  

• Military technician experience