Description

Description

Description

Description

Description

Description

• Work Monday - Friday - No weekends!!
• We offer additional training for career growth!
• For us, our team is an extension of our family.
• We pay on an hourly basis - NO FLAT RATE!

• PTO (Vacation, Holidays and Sick days) start on Day 1!
• Health, Dental, Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• 401K with match starts 1st of the month after working 30 days!
• We provide on-going training for you to receiving OEM training, ASE Training PLUS receiving training to become an EV CERTIFIED TECHNICIAN!
• Our people are great! Employee celebrations, ice cream trucks, treats, employee community!
• Great Team environment
• Clean Shop

Description

Description

The Field Service Specialist provides technical advisory and hands-on support for customer equipment and systems at a designated mill site. This role is responsible for maintaining, troubleshooting, and optimizing analyzer and control systems while serving as a key liaison between the customer and service organization.

The position is primarily based at a single customer site in Ticonderoga, NY, supporting operations within a pulp and paper mill environment. The ideal candidate will bring strong electro-mechanical troubleshooting skills, process control knowledge, and the ability to work independently while supporting customer needs.

Responsibilities

• Perform preventive, proactive, and corrective maintenance on equipment and systems
• Troubleshoot and resolve mechanical, electrical, and control system issues
• Conduct calibration checks and system validations
• Perform system backups and maintain accurate records of system changes
• Provide training and technical guidance to mill employees
• Utilize remote connectivity tools to diagnose and troubleshoot system issues
• Maintain detailed service documentation and reporting
• Manage spare parts inventory at the site
• Participate in team meetings and collaborate with customer personnel
• Provide on-call and emergency support as required
• Perform other duties as assigned

Must-Have Skills, Experience, and Education

• Associate degree or military background in an electro-mechanical field
• Strong mechanical aptitude with working knowledge of electricity, electronics, and computer systems
• Ability to troubleshoot and repair complex equipment and systems
• Proficiency with Microsoft Office and basic computer/networking systems
• Strong communication and interpersonal skills
• Ability to work independently and manage priorities in a fast-paced environment
• Valid driver's license
• Ability to support on-call and after-hours service requirements

Nice-to-Have Skills

• Bachelor's degree in electrical, Mechanical, or Chemical Engineering
• Experience in pulp and paper industry
• Background with Analyzer systems, QCS (Quality Control Systems), MV (Machine Vision), DCS (Distributed Control Systems), or Process Controls
• Experience with field service or customer-facing technical roles

Description

Position Description:

Technical Repair Activities:

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair companys' instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities:

• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETS, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities:

• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV's, Distributors and other Sakura entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities:

• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills:

• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

• Bio-med industry experienced FSE candidate - must have 3+ years of industry experience within the healthcare industry

Description

Area Manager - Maintenance & Capital (CapEx) is responsible for leading all maintenance operations and capital project execution across the facility. This role ensures equipment reliability, minimizes downtime, and drives the successful planning and implementation of capital investments that support plant performance and growth.

Reporting directly to the Director of Plant Operations, this position combines hands-on maintenance leadership with ownership of the full lifecycle of capital projects. The Area Manager ensures all maintenance and engineering activities are executed safely, efficiently, and in compliance with food safety and regulatory standards.

Maintenance Leadership & Reliability:

• Lead and support maintenance technicians to ensure safe and efficient execution of all maintenance activities.
• Develop and manage preventive and predictive maintenance programs.
• Oversee troubleshooting and root cause analysis for equipment failures.
• Ensure mechanical, electrical, and utility systems support a 24/7 operation.
• Maintain maintenance shop organization and spare parts inventory.

Capital Projects (CapEx):

• Lead planning and execution of capital projects including installations and upgrades.
• Manage project lifecycle: scope, budget, schedule, execution, and closeout.
• Develop and manage CapEx budgets and ROI analysis.
• Coordinate with vendors, contractors, and engineering resources.
• Prepare capital requests and business justifications.

Continuous Improvement & Performance:

• Drive initiatives focused on reliability, OEE, and efficiency.
• Analyze KPIs and implement corrective actions.
• Support Lean Manufacturing and waste reduction efforts.
• Improve maintenance planning and scheduling processes.

Cross-Functional Collaboration:

• Partner with Operations, Quality, Safety, and Procurement.
• Support production by resolving maintenance issues.
• Collaborate on long-term asset and infrastructure planning.
• Serve as technical point of contact for equipment needs.

Compliance, Safety & Food Safety:

• Ensure compliance with GMP, HACCP, BRC, OSHA standards.
• Promote a safety-first culture.
• Lead incident investigations.
• Maintain audit readiness and documentation.

Must-Have Skills, Education, & Experience:

• Bachelor's degree in Engineering or related field preferred.
• 5-8 years of relevant experience.
• Experience managing CapEx projects required.
• Strong knowledge of mechanical and electrical systems.
• Experience with CMMS and maintenance metrics.
• Strong leadership and organizational skills.
• Proficiency in Microsoft Office and ERP systems.