Description

Position Description:

Technical Repair Activities:

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair companys' instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities:

• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETS, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities:

• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV's, Distributors and other Sakura entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities:

• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills:

• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

• Bio-med industry experienced FSE candidate - must have 3+ years of industry experience within the healthcare industry

Description

• High School Diploma or GED
• 3+ years of Field Service Engineering experience
• Experience supporting electrical power systems (low voltage through medium voltage switchgear)
• Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
• Experience testing and servicing automatic transfer switches (ATS)
• Ability to read and interpret electrical schematics and blueprints
• Familiarity with applicable electrical codes and industry standards
• Strong customer service and communication skills
• Ability to manage projects, meet timelines, and work within budget guidelines
• Self-directed with a strong commitment to customer satisfaction
• Willingness to participate in a 24/7 on-call rotation
• Valid driver’s license in good standing
• Authorized to work in the U.S. without current or future sponsorship

• 5+ years of field service experience in power distribution or protection systems
• Associate or Bachelor’s degree in Electrical Engineering or related field
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
• Advanced troubleshooting experience in mission-critical environments
• Excellent time management, organization, and follow-up skills

Description

The Bed Technician is responsible for the assembly, maintenance, repair, and inspection of hospital beds and related medical equipment. This role supports operational efficiency by ensuring all equipment is functioning properly, safe for patient use, and meets quality standards. The position requires strong mechanical aptitude, attention to detail, and the ability to troubleshoot and resolve equipment issues in a fast-paced environment.

Responsibilities

• Assemble, inspect, and test hospital beds and related medical equipment
• Perform preventative maintenance and routine service on equipment
• Troubleshoot and repair mechanical and basic electrical issues
• Replace worn or defective parts and ensure proper functionality
• Conduct quality checks to ensure equipment meets safety and operational standards
• Maintain accurate service and maintenance records
• Follow all safety protocols and company procedures
• Collaborate with team members and other departments to meet production and service goals
• Maintain a clean and organized work environment

Must-Have Skills, Experience, and Education

• High school diploma or equivalent required
• Strong mechanical aptitude and troubleshooting skills
• Experience using hand and power tools
• Ability to read and follow technical instructions or work orders
• Basic electrical knowledge is a plus
• Strong attention to detail and commitment to quality
• Ability to lift, move, and handle equipment as required
• Ability to work independently and as part of a team

Description

• Advanced Electrical, Mechanical and Plumbing skills.
• Strong Mechanical and electrical aptitude
• Strong troubleshooting skills
• Electrical license or ability to obtain electrical license
• PLC programming and troubleshooting experience is a plus.
  
• Understanding of Control Logic Systems
  

• Military technician experience

Description

• Advanced Electrical, Mechanical and Plumbing skills.
• Strong Mechanical and electrical aptitude
• Strong troubleshooting skills
• Electrical license or ability to obtain electrical license
• PLC programming and troubleshooting experience is a plus.
  
• Understanding of Control Logic Systems
  

• Military technician experience

Description

The Pump Mechanic is responsible for repairing, rebuilding, installing, and maintaining industrial pumps and other rotating equipment. Work may be performed in a repair shop or at customer sites in the field. This role involves troubleshooting mechanical issues, rebuilding pumps to manufacturer specifications, and ensuring equipment operates safely and efficiently.

Must-Have Skills, Experience, and Education:

• 3+ years of experience in industrial pump repair, rotating equipment, millwright, or mechanical maintenance
• Experience rebuilding centrifugal pumps
• Ability to use precision measuring tools (micrometers, calipers, dial indicators)
• Ability to troubleshoot mechanical equipment
• Ability to lift heavy equipment and work in industrial environments
• Valid driver's license (if field work required)

Nice-To-Have Skills, Experience, and Education:

• Experience with multi-stage pumps
• Experience with laser alignment
• Welding or fabrication experience
• Experience building pump skids or mechanical assemblies
• Machining experience (lathe or mill)
• Vibration analysis experience
• Field service or customer site experience
• Millwright or rotating equipment technician background
• Military mechanical experience (engines, hydraulics, mechanical systems)

Work Environment:

• This position may work in both a repair shop and field service environment.
• Shop work includes pump rebuilding and testing, while field work includes installation, maintenance, and repairs at customer facilities.
• Work may involve heavy equipment, rotating machinery, and industrial environments.

Description

Description

The Boiler and Combustion Technician would work alongside engineers and other technicians, performing a variety of field tests using specialized instruments to measure airflow, coal flow, flue gas species, and other parameters on large utility boilers.  In addition, the individual may be required to perform lab/analytical tasks such as sieving coal samples and entering and checking test data, equipment maintenance, preparing for field service jobs, and other duties while in the Alabaster warehouse. Extensive travel is required, with a minimum of 50% of the total time spent in the field. 

• Strong technical, mechanical, and computer skills (proficient with MS Word, Excel and Outlook)

• Strong math skills for analysis of field-testing data • Experience working in a power plant or similar environment is a plus

• Hobbies that show technical inclination are also a plus

• Excellent physical condition and willing to work in physically demanding environments (high temperatures, loud, dusty, etc.)

• Available to travel extensively throughout the United States and abroad (up to 50% of the time) 

• Valid driver’s license with clean driving record: NO tickets, NO accidents.  Clean Background. Drug-Free

• Applicants must be legally authorized for employment in the United States and will not require employers sponsored work authorization now or in the future for employment in the United States 

• Military technician experience

Description

Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory

Compensation: Base salary is location-specific and aligned to local market conditions. Final offers are based on experience.

San Francisco / Bay Area: $85-88K

NYC or Newark, NJ: $80-85K

Washington, DC (Metro): $69-73K

Minneapolis, MN: $64-68K

Trenton, NJ or Philadelphia, PA: $63-67K

Charlotte, NC: $63-67K

Dallas-Fort Worth, TX: $65K-$70K

Travel: Up to 30% with most service primarily in the greater metro area-based locations.

Position Description:

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business. Specific responsibilities include:

• Deliver exemplary customer service to company customers in the field.
• Become proficient in servicing all Company Systems while following field service procedures.
• Troubleshoot and repair company commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Must-Have Skills, Education, and Experience:

• 3-5 years in electro-mechanical or related field.

Non-Technical:

• 2 or 4-year college degree, technical school degree, or related military experience.
• Strong customer service skills.
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license with ability to pass background checks and drug screens as required.

Technical:

• Experience with troubleshooting electrical systems.
• Computer / IT networking experience desired.

Description

Provide supply chain management and data during new business development and new program launches and for existing customer programs

Essential Duties and Responsibilities include the following:

Support New Business Development

• Provide supply chain information to sales department staff as needed
• Conduct preliminary purchase parts risk assessment
• Provide purchased parts cost and lead time estimates
• Identify and qualify outside manufacturing partners
  

Support Program Launch and Product Realization as functional department representative assigned to team and Program Manager

• Review program information to understand application, product intent and functionality and overall product requirements to ensure customer specifications communicated to suppliers address all needs.
• Review customer specifications and drawings and ensure sufficient to communicate required specifications for purchase parts to suppliers.
• Identify certification, traceability, environmental or other regulatory requirements for all components procured.
• Identify, source and qualify suppliers and negotiate supplier agreements.
• Secure necessary supplier Non-Disclosure Agreements
• Negotiate component costs, lead times, terms and conditions for initial purchases
• Communicate customer requirements and supplier capability
• Confirm supplier warranty terms
• Assist with preparation of Process Flow Diagrams, Failure Mode Effective Analysis and Control Plan
• Assist suppliers with validation protocol design and final approval as required
• Manage and define sample requirements and approve purchased part tooling
• Ensure tool ownership and warranty is defined
• Ensure an understanding of supplier capacity, yield and cost structure
• Complete purchased part and outside process qualifications, approval and submit customer approval forms (CAF)
  

Provide continuous supplier engineering support through program end of life

• Maintain and update short and long-term supply and sourcing strategies
• Negotiate annual contracts with suppliers
• Continuously pursue supply chain cost reductions to enhance profitability
• Develop Flow Charts for parts process, design and tooling
• Maintain Component Quality Requirements records
• Confirm receipt of supplier warranty agreements
• Support and/or inspect incoming products as required
  

Frequent domestic and occasional international travel to suppliers required

Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and revenue.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Reacts well under pressure.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

Experience administering or supporting U.S. Government contracts:

• Familiarity with Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) as they apply to government contract program execution
• Understanding of subcontracting management principles, including the flow-down of applicable FAR/DFARS clauses to subcontractors
• Understanding of prime contractor obligations when managing subcontractors on federal programs
• Understanding of the requirements for Supply Chain Risk Management (SCRM) for government contracts
• Understanding of the requirements to develop, implement, and comply with a Small Business Subcontracting Plan

Revised 3/2026