Orion Talent Job Search & Career Recruiting

Description

Description

Description

In this role, you will perform installation and service work in a safe, efficient, and profitable manner while accurately tracking productive labor time versus travel time. You will complete preventive maintenance in accordance with customer-specific service programs and maintain detailed documentation of all work performed, including parts usage and service records. This position requires Stanley equipment updates and ANSI A156.10 standards, as well as keeping technical manuals and documentation up to date. You will be responsible for maintaining company vehicles, tools, and equipment in proper working conditions, managing service vehicle parts inventory, and ensuring all equipment is tested and safety-checked before leaving job sites. A professional appearance and high-quality workmanship are always expected, along with delivering excellent customer service and maintaining positive customer relationships. You may also assist with training and mentoring other technicians on installation and service methods.

Description

Description

• Promoting and selling the full product line to all existing customers.
• Developing a key sales prospect list, establishing relationships, and selling new customers.
• Maintaining appropriate sales coverage in your territory.
• Delivering and maintaining appropriate levels of service, maintenance, and communications for 6 - 10 accounts within your area.
• Installing and programming chemical dosing equipment to interface with the customers' washing equipment.
• Leading the work of planning and executing new installations and/or conversions in your territory.
• Maintaining all company provided equipment in proper working condition.
• Operating within the assigned expense budget.
• Collection of past due accounts receivable, where applicable.
• Eliminating rush orders of products.
• Submitting all reports in a timely manner.

Must-Have Skills, Experience, and Education:

• Bachelor's Degree from four-year College/University in Business, Engineering, Mechanical, or related field and 1-2 years' industry related experience; or equivalent combination of education and experience.
• Excellent analytical, organizational, and technical/mechanical skills.
• Knowledge of Microsoft Office, including Word and Excel, Internet and Order processing software.
• Ability to act quickly, accurately and handle a fast-paced work environment.
• Good communication skills, written and verbal.

Description

• Promoting and selling the full product line to all existing customers.
• Developing a key sales prospect list, establishing relationships, and selling new customers.
• Maintaining appropriate sales coverage in your territory.
• Delivering and maintaining appropriate levels of service, maintenance, and communications for 6 - 10 accounts within your area.
• Installing and programming chemical dosing equipment to interface with the customers' washing equipment.
• Leading the work of planning and executing new installations and/or conversions in your territory.
• Maintaining all company provided equipment in proper working condition.
• Operating within the assigned expense budget.
• Collection of past due accounts receivable, where applicable.
• Eliminating rush orders of products.
• Submitting all reports in a timely manner.

Must-Have Skills, Experience, and Education:

• Bachelor's Degree from four-year College/University in Business, Engineering, Mechanical, or related field and 1-2 years' industry related experience; or equivalent combination of education and experience.
• Excellent analytical, organizational, and technical/mechanical skills.
• Knowledge of Microsoft Office, including Word and Excel, Internet and Order processing software.
• Ability to act quickly, accurately and handle a fast-paced work environment.
• Good communication skills, written and verbal.

Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Description

Description

As a Service Technician, you will be responsible for performing service, repair, and troubleshooting work in a safe, efficient, and customer-focused manner. This role includes accurately tracking productive labor time versus travel time, performing preventive maintenance in accordance with established service programs, and maintaining detailed service documentation such as work orders and parts usage. You will stay current on equipment updates and ANSI A156.10 standards while ensuring technical manuals, company vehicles, tools, and equipment are properly maintained. Additionally, you will manage service vehicle inventory, provide high-quality customer service, build strong customer relationships, and assist with training and mentoring other technicians on installation and service methods.

Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused