Description

Provide supply chain management and data during new business development and new program launches and for existing customer programs

Essential Duties and Responsibilities include the following:

Support New Business Development

• Provide supply chain information to sales department staff as needed
• Conduct preliminary purchase parts risk assessment
• Provide purchased parts cost and lead time estimates
• Identify and qualify outside manufacturing partners
  

Support Program Launch and Product Realization as functional department representative assigned to team and Program Manager

• Review program information to understand application, product intent and functionality and overall product requirements to ensure customer specifications communicated to suppliers address all needs.
• Review customer specifications and drawings and ensure sufficient to communicate required specifications for purchase parts to suppliers.
• Identify certification, traceability, environmental or other regulatory requirements for all components procured.
• Identify, source and qualify suppliers and negotiate supplier agreements.
• Secure necessary supplier Non-Disclosure Agreements
• Negotiate component costs, lead times, terms and conditions for initial purchases
• Communicate customer requirements and supplier capability
• Confirm supplier warranty terms
• Assist with preparation of Process Flow Diagrams, Failure Mode Effective Analysis and Control Plan
• Assist suppliers with validation protocol design and final approval as required
• Manage and define sample requirements and approve purchased part tooling
• Ensure tool ownership and warranty is defined
• Ensure an understanding of supplier capacity, yield and cost structure
• Complete purchased part and outside process qualifications, approval and submit customer approval forms (CAF)
  

Provide continuous supplier engineering support through program end of life

• Maintain and update short and long-term supply and sourcing strategies
• Negotiate annual contracts with suppliers
• Continuously pursue supply chain cost reductions to enhance profitability
• Develop Flow Charts for parts process, design and tooling
• Maintain Component Quality Requirements records
• Confirm receipt of supplier warranty agreements
• Support and/or inspect incoming products as required
  

Frequent domestic and occasional international travel to suppliers required

Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and revenue.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Reacts well under pressure.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

Experience administering or supporting U.S. Government contracts:

• Familiarity with Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) as they apply to government contract program execution
• Understanding of subcontracting management principles, including the flow-down of applicable FAR/DFARS clauses to subcontractors
• Understanding of prime contractor obligations when managing subcontractors on federal programs
• Understanding of the requirements for Supply Chain Risk Management (SCRM) for government contracts
• Understanding of the requirements to develop, implement, and comply with a Small Business Subcontracting Plan

Revised 3/2026

Description

Description

The Parts & Warranty Strategist is responsible for service parts inventory strategy, sourcing, fulfillment performance, and warranty administration for company's commercial and industrial equipment across North America. This role ensures accurate parts data, optimized inventory levels, strong supplier partnerships, and efficient warranty processing while improving the overall ease of parts sourcing for distributors and customers.

• Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance
• Exercise independent judgment over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters
• Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation
• Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards
• Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions
• Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance
• Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements
• Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders
• Advance system, e-commerce, and self-service improvements to reduce transactional support volume
• Maintain strict confidentiality and discretion in handling all company matters
• Perform other related duties and projects, as assigned
• Compliance with all company policies and standards

Must-Have Skills, Experience, and Education:

• Associate's degree in procurement, supply chain, technical support, engineering technology, or related field; or equivalent combination of education and relevant experience
• 2+ years of experience managing service or component parts within a manufacturing, industrial equipment, or technical service environment, including sourcing, supplier coordination, and inventory support
• Demonstrated experience identifying mechanical equipment components and analyzing operational data (e.g., demand, inventory, warranty trends) to support sound business decisions
• Working knowledge of mechanical, electrical, hydraulic, and pneumatic systems
• Ability to interpret exploded parts diagrams, technical drawings, and product documentation
• Strong analytical and problem-solving skills with the ability to exercise sound independent judgment
• Strong communication skills with the ability to work cross-functionally and support external partners
• Detail-oriented with strong organizational and time-management abilities
• Proficiency in Microsoft Office applications; experience with ERP, CRM, or e-commerce systems preferred

Description

• Support the sales team in pre-sales engagements by reviewing customer requirements and recommending solutions.
• Prepare product configurations, technical drawings, and commercial proposals with accuracy and attention to detail.
• Review RFQ packages, including technical specifications, single-line diagrams, and customer submittals.
• Coordinate with engineering, procurement, and operations teams to validate manufacturability and compliance.
• Participate in internal and external meetings to support project handovers and clarify technical details.
• Manage order processing and assist with job file transitions to the projects team.
• Provide post-sales support, including documentation updates and coordination with execution teams.
• Maintain quoting tools, templates, and standard documentation.
• Stay current with industry standards and applicable product codes (e.g., UL891, UL508A, NEC).

• Bachelor’s degree in Electrical Engineering or equivalent technical field (Associates + relevant experience considered).
• 2–4 years of experience in application engineering, electrical design, or technical sales support, ideally within power distribution or related manufacturing industries.
• Extensive knowledge of PDUs, RPPs, UL891 switchboards, low-voltage distribution systems, and prefabricated/skidded LV solutions.
• Familiarity with CRM platforms (Salesforce, HubSpot, or similar) and ERP systems (SAP, Oracle, or NetSuite preferred).
• Understanding of electrical codes and UL standards for low-voltage distribution equipment.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong communication and organizational skills.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Collaborative, customer-focused mindset with eagerness to learn and grow.
• Professional, adaptable, and proactive in problem-solving.

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development and career advancement opportunities
• Dynamic and innovative work environment

Description

• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company's system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

• In order to be successful in this role, you should have at least 5 years' experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic).
• A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc).
• And you must be service-minded and customer-focused.

Description

Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:

As a Field Service Engineer with this company, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company's field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Description

• Perform on-site inspection, validation, testing, and verification of electrical and mechanical equipment (approximately 50%)
• Develop commissioning and testing plans and procedures (approximately 20%)
• Review construction design documents, specifications, and drawings (approximately 15%)
• Produce detailed technical reports, documentation, and commissioning deliverables (approximately 15%)

• Navy Nuclear-trained Technicians (E4–E6) or Officers (O2–O3) with 6–10 years of service from surface ships or submarines
• Skilled conventional Navy Electronics Technicians (ET) or Machinist’s Mates (MM) may also be considered
• Strong technical aptitude and troubleshooting background
• Willingness and ability to travel extensively
• Ability to work in mission-critical, high-reliability environments
• Strong interest in solving complex engineering and systems challenges

• Prior experience in commissioning, testing, or startup of electrical or mechanical systems
• Exposure to data centers, critical infrastructure, or MEP systems
• Experience reviewing technical drawings, specifications, or construction documents

Description

• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company's system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

• In order to be successful in this role, you should have at least 5 years' experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic).
• A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc).
• And you must be service-minded and customer-focused.

Description

Job Responsibilities:

Description

The Field Service Technician II provides hands-on maintenance and repair services on-site for company's fleet of fuel cell installations. This position will participate in the commissioning of new fuel cells at new sites, as well as support of troubleshooting, testing and repair activities on existing fuel cell installations.

• Under appropriate guidance and direction, performs troubleshooting and repairs on fuel cells installed at customer sites.
• Collaborates with others on commissioning of new fuel cell installations
• Performs service and troubleshooting on ancillary equipment used for overall fuel cell operation.
• Understands principles of large distribution switchgear 480-volt systems.
• Experience with computer systems, preferably remote monitoring, and control systems.
• Understands mechanical and electrical componentry, plumbing, and systems operation.
• Will increasingly utilize the fuel cell remote monitoring system to control fuel cell, as directed
• Utilize electrical schematics to troubleshoot electrical components
• Domestic and overseas travel as needed
• Overtime is as required or needed
• Company vehicle operation and maintenance
• Company expense reporting in a timely manner

Must-Have Skills, Experience, and Education:

• 4-6+ years of hands-on experience servicing/troubleshooting products containing a variety of components electrical and mechanical
• AA/AS with 2-4+ years of experience, as noted above
• Electrical/HVAC trade school certification
• E1/E2 or P1/P2 license preferred
• Valid Driver's License required
• Knowledge of electrical, plumbing and fuel processing systems
• Some training and experience with troubleshooting systems
• Some relevant trades training and experience
• Experience with computer systems
• Analytical thinking