Description

Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:

As a Field Service Engineer with this company, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company's field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Description

Responsibilities:

• The Data Center Technician will be responsible for monitoring Critical Facilities Monitoring Systems and responding to alarm events.
• They will be responsible for providing support and troubleshooting issues with hands-on maintenance and support.
• They are responsible for conducting site walk-throughs to collect readings from the critical electrical/ mechanical equipment.
• The Technician role will also be responsible for things associated with physical security, visitor and area access, delivery shipping & receiving, inventory, and facility maintenance.

Must-Have Skills, Experience, & Education:

• Excellent opportunity for a highly motivated veteran interested in Critical Site infrastructure.
• This is a trainable role, with eagerness, a strong work ethic, and a culture fit at the forefront of the position.
• It is preferred that the candidate has a mechanical background, but any technical experience, such as electrical or electronic, is also acceptable for this position.
  

Description

Description

Description

Description

Description

Description

The Field Service Specialist provides technical advisory and hands-on support for customer equipment and systems at a designated mill site. This role is responsible for maintaining, troubleshooting, and optimizing analyzer and control systems while serving as a key liaison between the customer and service organization.

The position is primarily based at a single customer site in Ticonderoga, NY, supporting operations within a pulp and paper mill environment. The ideal candidate will bring strong electro-mechanical troubleshooting skills, process control knowledge, and the ability to work independently while supporting customer needs.

Responsibilities

• Perform preventive, proactive, and corrective maintenance on equipment and systems
• Troubleshoot and resolve mechanical, electrical, and control system issues
• Conduct calibration checks and system validations
• Perform system backups and maintain accurate records of system changes
• Provide training and technical guidance to mill employees
• Utilize remote connectivity tools to diagnose and troubleshoot system issues
• Maintain detailed service documentation and reporting
• Manage spare parts inventory at the site
• Participate in team meetings and collaborate with customer personnel
• Provide on-call and emergency support as required
• Perform other duties as assigned

Must-Have Skills, Experience, and Education

• Associate degree or military background in an electro-mechanical field
• Strong mechanical aptitude with working knowledge of electricity, electronics, and computer systems
• Ability to troubleshoot and repair complex equipment and systems
• Proficiency with Microsoft Office and basic computer/networking systems
• Strong communication and interpersonal skills
• Ability to work independently and manage priorities in a fast-paced environment
• Valid driver's license
• Ability to support on-call and after-hours service requirements

Nice-to-Have Skills

• Bachelor's degree in electrical, Mechanical, or Chemical Engineering
• Experience in pulp and paper industry
• Background with Analyzer systems, QCS (Quality Control Systems), MV (Machine Vision), DCS (Distributed Control Systems), or Process Controls
• Experience with field service or customer-facing technical roles

Description

Description

The Critical Systems Technician III, HVAC will serve as the lead technician for all mission critical mechanical services/maintenance under contract. The position will be responsible for monitoring compliance with contractual commitments. The position will provide guidance, leadership and knowledge regarding the installation, service, maintenance, and operation of mission critical data center mechanical equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• All responsibilities of HVAC Tech 2.
• Experienced and able to perform preventive maintenance, trouble diagnosis, routine, and emergency repairs without supervision on all HVAC equipment including but not limited to:
• Air and water-cooled reciprocating chillers
• Centrifugal and screw package chillers
• Natural gas boilers and unit heaters
• Electric duct heaters
• Cooling Towers
• Pneumatic, DDC and Variable Frequency Drive controls
• HVAC air distribution systems, AHU'S, FCU'S, Fans and other devices used in air distribution.
• Various types of water pumps used in the HVAC industry.
• Maintain, upgrade and backup Building Automation Software as required.
• Respond to after-hours calls as required.
• Responsible for supervising and teaching technicians of lower grade levels while striving to improve their own technical levels through experience and literature.
• Required to perform on-call after hour assignments.
• Perform other duties as assigned by supervisor.
• Regular and reliable attendance is an essential job function.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MUST-HAVE SKILLS, EXPERIENCE, AND EDUCATION:

• High School Diploma/GED required
• Successful completion of basic air condition theory class.
• Understand proper use of HVAC diagnostic tools and instruments.
• Experience with DDC, pneumatic and variable frequency drive controls.
• Minimum of 7 years large commercial HVAC service experience required; 8 years preferred.
• Satisfactorily pass or complete any required client background checks or training.

Must be a US Citizen

Computer Skills:

• Proficient in Microsoft Office or related software.

Certificates and Licenses:

• Environmental Protection Agency (EPA) Universal Certification (required)
• Must have current/active VA Journeyman HVAC license
• OSHA Certification
• Clear and valid Virginia/Maryland driver's license
• US citizen and able to obtain security clearance is preferred

Supervisory Responsibilities:

• No supervisory responsibilities with this position.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Company is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.