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Job Description

Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:

As a Field Service Engineer with this company, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company's field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Job Description

Job Description

A typical day includes diagnosing and resolving customer technical issues, performing equipment installations, repairing or troubleshooting out-of-service units, and proactively identifying ways to eliminate future operational or service challenges. Each customer site presents unique technical conditions, requiring adaptability, strong problem-solving skills, and independent decision-making.

• Install and commission equipment at customer locations
• Investigate and resolve customer technical issues in the field
• Troubleshoot and repair electrical and electromechanical systems
• Perform component-level repairs and system diagnostics
• Interpret wiring diagrams and track electrical circuits
• Work with servos, motors, and control components
• Use multimeters and diagnostic tools to isolate faults
• Provide professional, customer-focused on-site support
• Identify and correct potential future equipment issues
• Document service activities and communicate findings clearly
• Maintain company equipment, tools, and vehicle
• Adapt to varying customer environments and technical challenges

• Strong electrical troubleshooting background
• Ability to read and interpret wiring diagrams and schematics
• Experience with circuit tracking, servos, and motors
• Component-level repair experience
• Proficient use of multimeters and diagnostic tools
• Strong customer service and communication skills
• Ability to travel extensively and work independently

• Aviation Electronics Technicians (AET)
• Electrician’s Mates (EM)
• Electronics Technicians (ET)
• Communications Repair Specialists

Job Description

This is a highly technical, travel-intensive role supporting complex systems involving high voltage, RF/DC power supplies, vacuum systems, and precision measurement technology.

• Perform installation, commissioning, maintenance, and repair of analytical instrumentation at customer sites
  
• Troubleshoot complex hardware and software issues
  
• Support high-voltage power supplies (RF, DC) and vacuum systems
  
• Conduct system testing to ensure operational quality and performance
  
• Provide customer training on equipment operation and maintenance
  
• Deliver remote technical support as needed
  
• Prepare accurate service reports and expense documentation
  
• Represent the company professionally to maintain high customer satisfaction
  

• Associate’s Degree in a technical field or equivalent hands-on experience
  
• Strong electronics troubleshooting skills
  
• Experience with high voltage systems (RF/DC power supplies)
  
• Understanding of vacuum systems
  
• Ability to travel 80%+ (Monday–Friday overnight travel)
  
• Valid driver’s license and ability to fly regularly
  
• Strong customer service and communication skills
  

• 5–7+ years of field service experience
  
• Experience servicing analytical instrumentation (OES, ICP, XRF)
  
• Background in physics or chemistry
  
• Military technical experience (electronics, avionics, radar, calibration, etc.)
  
• Experience working in laboratory or industrial manufacturing environments
  
• PLC troubleshooting exposure
  

Job Description

This is a highly technical, travel-intensive role supporting complex systems involving high voltage, RF/DC power supplies, vacuum systems, and precision measurement technology.

• Perform installation, commissioning, maintenance, and repair of analytical instrumentation at customer sites
  
• Troubleshoot complex hardware and software issues
  
• Support high-voltage power supplies (RF, DC) and vacuum systems
  
• Conduct system testing to ensure operational quality and performance
  
• Provide customer training on equipment operation and maintenance
  
• Deliver remote technical support as needed
  
• Prepare accurate service reports and expense documentation
  
• Represent the company professionally to maintain high customer satisfaction

• Associate’s Degree in a technical field or equivalent hands-on experience
  
• Strong electronics troubleshooting skills
  
• Experience with high voltage systems (RF/DC power supplies)
  
• Understanding of vacuum systems
  
• Ability to travel 80%+ (Monday–Friday overnight travel)
  
• Valid driver’s license and ability to fly regularly
  
• Strong customer service and communication skills

• 5–7+ years of field service experience
  
• Experience servicing analytical instrumentation (OES, ICP, XRF)
  
• Background in physics or chemistry
  
• Military technical experience (electronics, avionics, radar, calibration, etc.)
  
• Experience working in laboratory or industrial manufacturing environments
  
• PLC troubleshooting exposure
  

Job Description

A typical day includes diagnosing and resolving customer technical issues, performing equipment installations, repairing or troubleshooting out-of-service units, and proactively identifying ways to eliminate future operational or service challenges. Each customer site presents unique technical conditions, requiring adaptability, strong problem-solving skills, and independent decision-making.

• Install and commission equipment at customer locations
• Investigate and resolve customer technical issues in the field
• Troubleshoot and repair electrical and electromechanical systems
• Perform component-level repairs and system diagnostics
• Interpret wiring diagrams and track electrical circuits
• Work with servos, motors, and control components
• Use multimeters and diagnostic tools to isolate faults
• Provide professional, customer-focused on-site support
• Identify and correct potential future equipment issues
• Document service activities and communicate findings clearly
• Maintain company equipment, tools, and vehicle
• Adapt to varying customer environments and technical challenges

• Strong electrical troubleshooting background
• Ability to read and interpret wiring diagrams and schematics
• Experience with circuit tracking, servos, and motors
• Component-level repair experience
• Proficient use of multimeters and diagnostic tools
• Strong customer service and communication skills
• Ability to travel extensively and work independently

• Aviation Electronics Technicians (AET)
• Electrician’s Mates (EM)
• Electronics Technicians (ET)
• Communications Repair Specialists

Job Description

A typical day includes diagnosing and resolving customer technical issues, performing equipment installations, repairing or troubleshooting out-of-service units, and proactively identifying ways to eliminate future operational or service challenges. Each customer site presents unique technical conditions, requiring adaptability, strong problem-solving skills, and independent decision-making.

• Install and commission equipment at customer locations
• Investigate and resolve customer technical issues in the field
• Troubleshoot and repair electrical and electromechanical systems
• Perform component-level repairs and system diagnostics
• Interpret wiring diagrams and track electrical circuits
• Work with servos, motors, and control components
• Use multimeters and diagnostic tools to isolate faults
• Provide professional, customer-focused on-site support
• Identify and correct potential future equipment issues
• Document service activities and communicate findings clearly
• Maintain company equipment, tools, and vehicle
• Adapt to varying customer environments and technical challenges

• Strong electrical troubleshooting background
• Ability to read and interpret wiring diagrams and schematics
• Experience with circuit tracking, servos, and motors
• Component-level repair experience
• Proficient use of multimeters and diagnostic tools
• Strong customer service and communication skills
• Ability to travel extensively and work independently

• Aviation Electronics Technicians (AET)
• Electrician’s Mates (EM)
• Electronics Technicians (ET)
• Communications Repair Specialists

Job Description

Job Description

Day-to-day functions:

• Maintenance, repair, installations, upgrades, and in-servicing at customer locations (medical facilities).
• Technical diagnosis and repair cost estimates on customer-owned medical equipment.
• Assists the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc.).
• Grow Service Contracts revenue through service contracts and renewal of existing service contracts.
• Align with all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies.
• Completed and submit accurate reporting.
• Spare parts inventory management.
• Daily driving and flying to customer locations (medical facilities); 50-75% overnight travel. 

Must-Have Skills, Experience, & Education: 

• High School Diploma or GED required.  (Associate’s degree in an Electrical or Mechanical field preferred)
• Repair and maintenance experience with electromechanical equipment.
• Electrical and mechanical assembly.
• Ability to read and understand mechanical and electrical schematics.
• Must possess and maintain a valid driver’s license.
• Lift up to 30 pounds and push/pull 75 pounds. 
  

Nice-To-Have Skills, Experience, & Education:

• Training and/or certifications preferred. 
• Sales experience preferred.
  

Job Description

• Install, commission, and support Evatec vacuum deposition systems at customer facilities
• Perform preventative maintenance, diagnostics, troubleshooting, repairs, and system upgrades
• Support equipment performance optimization and process improvement initiatives
• Install, configure, and support software systems associated with equipment operation and customer production environments
• Diagnose electrical, mechanical, software, and systems-related issues
• Read and interpret schematics, technical drawings, and service documentation
• Document service activity, maintenance records, and technical reports accurately
• Provide technical support and operational training to customer personnel
• Coordinate with internal engineering, technical support, and service teams to resolve customer issues
• Maintain strong customer relationships through professional on-site support and communication
• Support critical customer manufacturing operations with a strong sense of urgency and professionalism

• Ability and willingness to travel up to 50% throughout North America, including occasional international travel
• Strong electro-mechanical troubleshooting and repair skills
• Experience with semiconductor, vacuum systems, thin film deposition equipment, capital equipment, or military technical systems preferred
• Experience installing and configuring software systems in technical or manufacturing environments preferred
• Ability to read electrical schematics and technical documentation
• Customer-facing technical service experience preferred
• Strong communication and problem-solving skills
• Military technical experience highly transferable

Job Description

Job Description

As a Field Service Technician, you will support the maintenance, repair, troubleshooting, and installation of industrial steam boilers and boiler house auxiliary systems in commercial and industrial environments. This is a hands-on field service role focused on diagnosing equipment malfunctions, executing repairs, and ensuring safe and reliable boiler system operations for customers.

Job Description

The Territory Sales Manager (TSM) position is responsible for leading our commercial sales activities in assigned territories. This position will be directly responsible for achieving the assigned sales budget for Company. This position will partner with field service teams in the assigned territory and will be responsible for selling the value created by the full portfolio of CIS solutions. The TSM serves as a key leader within the assigned territory and, together with the Operations Manager, is responsible for sales performance, relationship development, and business growth. The TSM position serves as a Subject Matter Expert (SME) with our Industrial Weighing business and supports customers as a trusted advisor to assist with all aspects of Industrial processes supported by the family of CIS Operating Companies. Additionally, the TSM role advises on critical topics such as preventative maintenance and inspection services, service and repair needs, installations, as well as facility modernization efforts for customers.

Position Description:

Provide overall management direction for two or more projects and develop new business opportunities relative to a particular Client, group of Clients or geographical area.

Typical Duties:

• Plan, Organize and staff key field positions through regional department heads or subordinate project / construction managers.
• Establish project objectives, policies, procedures and performance standards within boundaries of corporate policy.
• Initiate and maintain liaison with prime client and A/E contacts, to facilitate construction activities.
• Monitor/control construction through administrative direction of on-site Superintendent to ensure project is built on schedule and within budget; investigate potentially serious situations and implement corrective measures.
• Represent company in project meetings, assist in labor negotiations/strategy meetings, etc.
• Manage financial aspects of contracts (fee payment, rental equipment, income/expenses, etc.) to protect company's interest and simultaneously maintain good relationship with Client.

Must-Have Skills, Experience, and Education:

• Strong communication and presentation is required; ability to adapt to wide audiences is a must; native English-speaking proficiency is required
• Solid organizational and time management skills are essential; commitments are essential
• Must be comfortable in a fast-paced environment supporting diverse co-located teams
• Experience with commercial contracts, pricing, and service level agreements is required
• Experience with New Product Development process is nice to have
• Basic technical understanding of how products and services work in our industry; ability to communicate this information with others
• Naturally inquisitive, enjoys learning new things and seeks opportunities to explore
• High experience and comfort with digital administrative workplace tools is required (MS Office, Outlook, Excel, PowerPoint, ERP systems, CRM systems, and various other digital applications needed to execute workflows in a service company).
• Takes direction well and can be counted up on to execute – “time is of the essence"
• Must be highly motivated, a self-starter, and possess exceptional time management skills

Job Description

Job Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Job Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Job Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Job Description

• Installing and commissioning machinery at customer locations
• Troubleshooting mechanical, electrical, and possibly PLC-related issues
• Performing preventative maintenance and repairs
• Training customers on machine operation

• Strong mechanical and/or electrical experience
• Experience working on industrial machinery, CNC equipment, or similar systems
• Prior field service or hands-on maintenance experience
• Military backgrounds (mechanical, avionics, maintenance, etc.) could translate well

• Traveling to client sites as needed, 100% TRAVEL
• Remote must live near an airport but ideally near Chicago or CT headquarters
• Overtime for travel and per diem included
  
• Will need to get a passport. 
  

Job Description

In this position, you would be a key part of our expanding Field Service team, as the company expert at customer sites ensuring that their advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of their customer-focused business model as customers are the foundation of their business. This position will work closely with the technical support phone representatives to provide service to on-site customers as well as providing technical expertise for customers. Specific responsibilities will include:

• Commissioning of installed lighting control systems at customer sites. This may include troubleshooting, proper installation verification, system programming and customer training.
• Assist in the gathering of data for project commissioning, including completed panel schedule paperwork and other documents pertinent to job commissioning.
• Prepares and submits documentation regarding site visitations to the Phone Support center in order for streamlined continued support of the customer site.
• Assist with training of additional field support representatives or lighting representatives.
• Act as a backup phone support representative when not commissioning projects in the field, answering incoming calls regarding questions on the lighting control product line including implementation of hardware and computer software in the field, programming of controllers, wiring of components and arrangement for replacement parts.
• Timely reporting and database maintenance from the site commissioning is required in order to ensure a fluid transition from Field Service to Technical phone support for the end user customer.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate the ever-changing needs and priorities of our customers
• Serve as a technical expert for legacy systems and products

Must-Have Skills, Education, & Experience:

• Military technicians (can be ET, EM, or MM backgrounds) w/ very strong Customer Service skills.
• Strong computer/diagnostics skills are required.
• Decent Computer Networking skills and experience is a big plus
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license.
• Polished communications skills are a must!

Job Description

• High School Diploma or GED
• 3+ years of Field Service Engineering experience
• Experience supporting electrical power systems (low voltage through medium voltage switchgear)
• Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
• Experience testing and servicing automatic transfer switches (ATS)
• Ability to read and interpret electrical schematics and blueprints
• Familiarity with applicable electrical codes and industry standards
• Strong customer service and communication skills
• Ability to manage projects, meet timelines, and work within budget guidelines
• Self-directed with a strong commitment to customer satisfaction
• Willingness to participate in a 24/7 on-call rotation
• Valid driver’s license in good standing
• Authorized to work in the U.S. without current or future sponsorship

• 5+ years of field service experience in power distribution or protection systems
• Associate or Bachelor’s degree in Electrical Engineering or related field
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
• Advanced troubleshooting experience in mission-critical environments
• Excellent time management, organization, and follow-up skills

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
  
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
  
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Job Description

Seeking an experienced Field Service Manager to lead and support our field service operations specializing in variable frequency drives (VFDs), motor control systems, and pumping systems. This role focuses on technical oversight, customer service, field support, and performance management of technicians in the field.

Job Description

Job Description

Job Description

This Field Service Technician role supports the installation, maintenance, and repair of Impressed Current Cathodic Protection (ICCP) and Marine Growth Prevention (anti-fouling) systems onboard commercial and government vessels including cruise ships, tankers, tugboats, and U.S. Navy/Coast Guard ships.

Technicians work both in the field and in shipyards, supporting drydock operations and performing pier side troubleshooting. This is a hands-on role requiring electrical, mechanical, and troubleshooting skills in marine environments.

Responsibilities

• Install, troubleshoot, repair, and maintain corrosion control systems onboard vessels
• Support installation and replacement of electronic equipment, anodes, and reference cells during drydock periods
• Perform wiring and electrical work on systems up to 480V / three-phase power
• Conduct system testing and diagnostics using industry-standard tools
• Perform pier-side service calls for inspections, troubleshooting, and system checks
• Supervise and assist shipyard personnel during installations and repairs
• Prepare tools, equipment, and materials for field mobilization
• Complete service reports, inspection documentation, and test records
• Assist with shop operations including pre-delivery checks and equipment preparation

Must-Have Skills, Experience, and Education

• Some shipboard or marine experience required
• Basic understanding of electricity and electronics
• Strong mechanical aptitude
• Ability to troubleshoot, diagnose issues, and implement corrective actions
• Experience using electrical testing equipment and tools
• Ability to read and interpret technical drawings and schematics
• Strong communication skills (verbal and written)
• Ability to work independently in field environments
• Valid driver's license and reliable transportation

Nice-to-Have Skills

• Experience working with corrosion control systems or marine equipment
• Prior experience in shipyards or drydock environments
• Familiarity with three-phase electrical systems (480V)
• Military experience (Navy, Coast Guard, or similar maritime roles)
• Experience working on offshore platforms or vessels

Job Description

Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:

As a Field Service Engineer with this company, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company's field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Job Description

Job Description

Job Description

Position Description:

Technical Repair Activities:

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair companys' instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities:

• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETS, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities:

• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV's, Distributors and other Sakura entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities:

• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills:

• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

• Bio-med industry experienced FSE candidate - must have 3+ years of industry experience within the healthcare industry

Job Description

Job Description

• High School Diploma or GED
• 3+ years of Field Service Engineering experience
• Experience supporting electrical power systems (low voltage through medium voltage switchgear)
• Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
• Experience testing and servicing automatic transfer switches (ATS)
• Ability to read and interpret electrical schematics and blueprints
• Familiarity with applicable electrical codes and industry standards
• Strong customer service and communication skills
• Ability to manage projects, meet timelines, and work within budget guidelines
• Self-directed with a strong commitment to customer satisfaction
• Willingness to participate in a 24/7 on-call rotation
• Valid driver’s license in good standing
• Authorized to work in the U.S. without current or future sponsorship

• 5+ years of field service experience in power distribution or protection systems
• Associate or Bachelor’s degree in Electrical Engineering or related field
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
• Advanced troubleshooting experience in mission-critical environments
• Excellent time management, organization, and follow-up skills