Field Service Technician

Description

The Field Service Technician (FST) supports customers with on-site service, technical support, and training. Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

Key Responsibilities:

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time
  

Must-Have Skills, Experience, and Education:

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Travel/Schedule:

• Approximately 75% overnight travel; typically 3 weeks out of the month traveling to customer sites across the U.S., with occasional regional travel.
• When not traveling, work from home completing paperwork, providing technical support, and assisting with housing loadouts.
  

Compensation & Benefits:

• Base Pay: $30 - $42/hr depending on experience
• Overtime: ~15% annually at 1.5x base rate
• Bonuses: 7% annual bonus
• Reimbursements: Mileage reimbursed; travel expenses covered via company credit card
• Benefits: Comprehensive medical/dental/vision plans, Flexible Spending Accounts, 401k matching (up to 5%), tuition assistance, 4 weeks PTO, and more

Job Posting

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