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Job Description

Specific responsibilities include:

• Deliver exemplary customer service to customers in the field.
• Become proficient in servicing all Systems while following field service procedures.
• Troubleshoot and repair commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

• 3-5 years in electro-mechanical or related field.

Non-Technical:

• 2 or 4-year college degree, technical school degree, or related military experience.
• Strong customer service skills.
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license with ability to pass background checks and drug screens as required.

• Experience with troubleshooting electrical systems.
• Computer networking experience desired.

Job Description

Specific responsibilities include:

• Deliver exemplary customer service to customers in the field.
• Become proficient in servicing all Systems while following field service procedures.
• Troubleshoot and repair commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

• 3-5 years in electro-mechanical or related field.

Non-Technical:

• 2 or 4-year college degree, technical school degree, or related military experience.
• Strong customer service skills.
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license with ability to pass background checks and drug screens as required.

• Experience with troubleshooting electrical systems.
• Computer networking experience desired.

Job Description

Must-Have Skills, Experience, and Education:

• Strong electronic systems knowledge with advanced troubleshooting and repair skills
• Ability to interpret electronic schematics, flowcharts, and technical documentation
• Strong mechanical aptitude and ability to visualize and explain technical issues and solutions
• Excellent customer service skills, including relationship development, conflict management, active listening, and problem solving
• Strong oral and written communication skills
• Proficiency with PC-based tools and service documentation
• Ability to work independently in a field-based environment with minimal supervision
• Willingness and ability to travel regularly and support off-hours service as needed

Nice-to-Have Skills, Experience, and Education:

• Experience in the biomedical or medical device field
• Prior field service experience supporting complex electromechanical systems
• Military technical background (electronics, avionics, biomedical, or similar)
• Experience providing customer training following equipment installation

• Medical, dental, and vision insurance
• Employee Assistance Program, mental health and substance abuse support
• Flexible Spending Accounts
• Life insurance and short- & long-term disability
• 401(k) with 100% company match up to 6% (vesting over time)
• Financial planning tools
• Training, education, and tuition reimbursement
• Paid Time Off and holidays
  • 4 weeks PTO to start
  • 5 paid floater holidays (pro-rated first year)
  • 6 paid standard holidays
  • 5th week of vacation starting year 3
• Corporate vehicle program (new hybrid SUV or van option; business & personal use)
• “Well Being” reimbursement ($300/year for health & fitness)
• Employee discounts and volunteer opportunities

Company Description:

Job Description

In this role, the employee is expected to provide dedicated electrical controls support for the production team and customer field service events (scheduled maintenance, upgrades, unplanned maintenance, and warranty work) for gas turbine engines and related systems.

DUTIES AND RESPONSIBILITIES:

• Provide dedicated electrical support for a single customer field service events (scheduled maintenance, upgrades, unplanned maintenance, and warranty work) for packages and related systems.
• Collaborate with the Field Service team to improve commissioning processes, plan standard work, and develop work scope for new technology.
• Document maintenance activities as required for Field Service Reports.
• Provide controls and electrical support during Test-Line Commissioning and field service events for RPS projects.
• Internal and External customer focal point for all field related electrical/controls problems.
• Solicit direct customer feedback on RPS controls and provide this feedback to the organization to continuously improve our customer relations.
• Provide prompt technical support for service revealed controls related problems. Includes developing and implementing technical solutions to ensure solutions are brought to the field and production in a cost-effective manner while meeting customer expectations.
• Collaborate with the Engineering team to troubleshoot field issues, provide recommendations for improved performance, root cause analysis, and assist in development of new technology.
• Provide support to RPS Engineering in the in-house testing of new control system designs and evaluation of improvements related to control system fixes.
• Collaborate with RPS Electrical FSE's, learn the requirements to perform electrical and controls commissioning tasks.
• Sign-off and take accountability for control system commissioning and re-commissioning.
• Be available for on-call support after hours and weekends.
• Travel as needed to support the controls and electrical commissioning of customers refurbished and new engines in multiple geographic areas.
• Support configuration tracking of customer engines.
• Support the customer's and RPS environmental, health, and safety programs.
• Project management responsibilities for customer specific projects. Includes initial feasibility studies, contract definition, commissioning activities, schedule fidelity, subcontractor management, and customer interface.
• Provide technical guidance and input during development of RPS new projects/programs.
• Provide input to RPS technology roadmap and strategic business plan.
• Develop, approve, and implement methods to achieve cost and schedule reductions, performance, and quality enhancements.

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Nice-to-Have Skills, Experience, and Education:

• Acknowledges that learning and growth are keys to personal and professional success and is willing and able to share with others.
• Attentive to detail, organized and passionate!
• Take pride in doing good work, have a positive attitude, and believe guest satisfaction comes first
• 5-7 years of hands-on experience with industrial/marine gas turbines, and control systems.
• Strong customer relations experience, develop and enhance customer relationships. Ability to work effectively in high pressure, time & cost sensitive situations, oftentimes under direct customer observation.
• Deals effectively in a dynamic environment, maintaining focus and continuity with customers, subcontractors, and senior management. Work cross functionally within the RPS teams.
• Demonstrated project, product, and subcontract management skills.
• Demonstrated expertise and hands-on experience in commissioning and troubleshooting controls and electrical systems in the field. Delivery on internal and external commitments.
• Demonstrated communication skills, both oral and written, provide clear and concise technical field service reports.
• Adhere to health, safety, and environmental standards and procedures.
• Physically able to perform the tasks as required. Ability to pass an eye exam, sufficient visual acuity to perform inspections as needed.
• U.S. work authorized applicants only
• Experience with Oil & Gas regulations and meeting product certification requirements.
• Experienced with Microsoft Office products such as Word and Excel.
• Travel domestically up to 65% of the time in support of RPS fielded products.

COMPETENCIES:

• Experience - Demonstrated experience with programming, field application modifications. Experience with Woodward Controls, GE MKle Controls, and Micro Net ControlsPLC is highly recommended. Hands-on experience with Programmable Logic Controllers, such as Allen-Bradley ControlLogix, Wago Fieldbus, or similar industrial controllers. Have an understanding with programming in high level programming languages (C, IEC-61131-3 Structured Text, Java script, ladder logics, etc.) desired, but not essential.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes profits and revenue; Conserves organizational resources.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Managing People Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposure to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 50 pounds
• Specialized equipment, machines, or vehicles used: Various forklifts, manlift, scissor lifts, overhead cranes.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description

Must-Have Skills, Experience, and Education

• 3–5 years of experience as a Field Service Technician supporting automated machinery
• Strong mechanical and electrical troubleshooting skills
• Advanced understanding of PLC programs, HMI interfaces, motion control, multi-axis robotics, and vision systems
• Ability to troubleshoot complex industrial machinery independently
• Professional communication skills with strong customer-facing presence
• Ability to travel frequently with minimal notice, including day trips, overnight travel, and extended trips
• Valid driver’s license and passport
• Organized, solution-oriented mindset with strong planning and interpersonal skills

Nice-to-Have Skills, Experience, and Education

• Experience supporting automation in the food industry
• Background in plastics, bags, or packaging machinery
• Demonstrated leadership ability and initiative
• History of long tenure with previous employers

Company Description

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
  
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
  
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Job Description

Shift/Schedule:

Monday - Friday 8am - 5pm, while training; after training you will need to have some shift flexibility that includes a 6am start, 8am start, 10am start, and Noon start (7 – 15% Shift Differential for other than 8am start times), plus OT is frequently required.

Description:

As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer's equipment downtime to a minimum.

Specific responsibilities include:

• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

• Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.).
  
• Candidates must be able to interpret electronic system schematics and flow-charts.
• A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role.
• Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Nice-to-Have Skills, Experience, and Education:

• Experience in the Bio-Medical field is a huge plus, but not required. 
  

Job Description

A typical day includes diagnosing and resolving customer technical issues, performing equipment installations, repairing or troubleshooting out-of-service units, and proactively identifying ways to eliminate future operational or service challenges. Each customer site presents unique technical conditions, requiring adaptability, strong problem-solving skills, and independent decision-making.

• Install and commission equipment at customer locations
• Investigate and resolve customer technical issues in the field
• Troubleshoot and repair electrical and electromechanical systems
• Perform component-level repairs and system diagnostics
• Interpret wiring diagrams and track electrical circuits
• Work with servos, motors, and control components
• Use multimeters and diagnostic tools to isolate faults
• Provide professional, customer-focused on-site support
• Identify and correct potential future equipment issues
• Document service activities and communicate findings clearly
• Maintain company equipment, tools, and vehicle
• Adapt to varying customer environments and technical challenges

• Strong electrical troubleshooting background
• Ability to read and interpret wiring diagrams and schematics
• Experience with circuit tracking, servos, and motors
• Component-level repair experience
• Proficient use of multimeters and diagnostic tools
• Strong customer service and communication skills
• Ability to travel extensively and work independently

• Aviation Electronics Technicians (AET)
• Electrician’s Mates (EM)
• Electronics Technicians (ET)
• Communications Repair Specialists

Job Description

This person will be responsible for installing and servicing parking access control, vehicle entry systems, and building access control systems in a geographic area that includes Southeastern, Central, and Western Virginia. Equipment includes parking gates, ticket dispensers, license plate recognition cameras, facility management software, slide and swing gate operators, card readers, and telephone entry systems, as well as integration of these systems into existing networks.

Must-Have Skills, Experience, and Education:

• 2-5 years of low-voltage wiring and installation experience, and equipment diagnostic and repair experience
• DCJS registration holder is preferred
• Experience with basic networking (LAN, WAN & Best Practices)
• Experience working outdoors or on Construction Sites
• Experience with Installation and Service
• After Hours/Weekends/Holidays: This person will be on call periodically and respond to emergency service calls that are called in during non-business hours. Normal business hours currently are 8:30 AM to 5:00 PM Monday through Friday. This person occasionally will work after hours and on weekends.
• Physical Requirements: This person will be doing physical work inside and outside. Need to be able to lift at least fifty pounds and be on their feet for much of the day.
• Pre-employment drug screening will be performed as a condition of employment.
• Training: New Technicians are paired with veterans for a training period. The technician will also attend manufacturer training. The company's educational assistance program reimburses employees for job-related training and certification programs.
• This person will provide operator-level training and interact closely with customers.

Job Description

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid time off, holidays, and sick leave
• Company-provided tools, PPE, laptop, and service vehicle for field work
• Ongoing training and career development opportunities

• Associate's or Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, or related technical field; or equivalent military/industrial experience
• Strong electrical/electronic systems knowledge and troubleshooting skills
• Hands-on experience with electrical and mechanical system repairs
• Ability to read and interpret schematics, technical manuals, and specifications
• Familiarity with PV systems, inverters, battery storage, or similar power equipment preferred
• Strong communication and customer service skills
• Valid driver’s license with clean driving record
• Willingness to travel regionally and work overtime as needed

• Perform on-site installation, start-up, commissioning, and testing of SMA inverters, battery storage systems, and monitoring equipment
• Troubleshoot and repair electrical, electronic, and mechanical issues on utility-scale and commercial PV systems
• Conduct preventive maintenance to maximize uptime and efficiency
• Perform root-cause analysis and corrective actions for performance issues
• Provide customer training, system guidance, and product support
• Collaborate with engineering and technical teams to resolve field challenges
• Ensure compliance with safety regulations, environmental standards, and company quality guidelines
• Prepare accurate service reports, documentation, and customer updates

• Ability to lift 50 lbs. and work in outdoor environments (heat, cold, confined spaces, elevated platforms)
• Comfortable working with high-voltage equipment following strict safety protocols
• Willingness to be on call and work overtime as needed

Job Description

Benefits:

Job Description

As a Power Systems Engineer, you will support the full lifecycle of integrated electrical controls projects—including design, development, wiring schematics, PLC programming, protective relay setup, commissioning, and ongoing service. You will work closely with Sales Engineering, Project Management, equipment manufacturers, contractors, and end users to deliver high-quality power systems solutions involving switchgear, ATSs, generators, UPS systems, PLCs, and SCADA components. This is a hands-on technical role requiring strong expertise in power distribution, controls, startup/commissioning, and troubleshooting.

This position requires local residence in the Philadelphia area to support customer sites, including federal locations.

Responsibilities:

• Perform startup, maintenance, and troubleshooting of switchgear, ATSs, and electrical control systems
• Construct and modify control panels and wiring with OEM-quality standards
• Set up protective relays for generator and utility parallel operations
• Learn, apply, and program Liebert single- and three-phase UPS equipment
• Define project scope and budget with Sales Engineering; refine budgets upon award
• Develop submittal drawings and coordinate with switchgear vendors (GE, Square D, DVM, etc.)
• Create schematics for PTs, CPTs, relays, breakers, PLCs, power supplies, networking, annunciation, and controls
• Write PLC logic, redundancy logic, HMI graphics, and control pages
• Program Woodward generator control devices and interface with PLCs
• Program and integrate SEL, GE, Schneider, Bender, and Basler protective relays
• Oversee build and integration of electrical control systems
• Write sequences of operation, test scripts, and commissioning documents
• Lead or participate in site coordination and construction meetings
• Conduct factory witness testing, field testing, startup, commissioning, and customer training
• Perform load bank tests, infrared imaging, and power quality analysis
• Ensure compliance with NFPA 70, NFPA 70E, NEC, and OSHA electrical safety regulations

Must-Have Skills, Experience, and Education:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field
• Several years of experience with switchgear, generators, ATSs, PLCs, or power control systems
• Hands-on experience with electrical/generator control design and field service
• Proficiency with AutoCAD or Promise E (single lines, schematics, layouts, control systems)
• Understanding of electrical generation, distribution, conditioning, and control systems
• Familiarity with NEC, NFPA 70E, and OSHA electrical safety
• Experience with GE and/or Allen-Bradley PLC platforms and software
• Experience with Woodward controls
• Experience with SEL, GE, Schneider, Bender, or Basler protective relays
• Experience with SCADA systems deployment
• Valid driver's license for local field travel
• Proficiency with Microsoft Office
• Strong technical, analytical, organizational, and customer service skills

Nice-to-Have Skills:

• Experience with IT/server networking within control systems
• Knowledge of Design-Bid-Build and Design-Build project structures
• Experience overseeing electrical construction or commissioning
• Familiarity with UPS systems, generator paralleling, or advanced relay coordination

Benefits: ESOP (company-funded retirement), 401(k)/Roth with company match, medical, dental, voluntary vision, paid holidays, PTO, volunteer PTO, short- & long-term disability (company paid), life/AD&D (company paid), supplemental life, FSAs, EAP, tuition reimbursement

Job Description

• Travel to install, services, troubleshoot and repair the fabricating machine tools at customer sitesthroughout the United States, Canada and Mexico.
• Provide high-quality technical service to customers to ensure optimal sheet metal machine performance.
• Document customer machine information and technical conditions and make improvement suggestions.
• Train customers to operate and/or service machines to ensure maximum productivity.
• Act as a Service ambassador and work directly with customers during installations and repairs to enable their business success.

• Must be a flexible professional, curious, and bold, focused on customer service and quality.
• A hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics.
• Technologically savvy and experienced in software and file management.

Job Description

Job Description

Responsibilities include:

• Travel to install, services, troubleshoot and repair the fabricating machine tools at customer sitesthroughout the United States, Canada and Mexico.
• Provide high-quality technical service to customers to ensure optimal sheet metal machine performance.
• Document customer machine information and technical conditions and make improvement suggestions.
• Train customers to operate and/or service machines to ensure maximum productivity.
• Act as a Service ambassador and work directly with customers during installations and repairs to enable their business success.

• Must be a flexible professional, curious, and bold, focused on customer service and quality.
• A hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics.
• Technologically savvy and experienced in software and file management.

Job Description

• First Year Total Comp = $106.5k - 117.3k
• Base Payrate: $70,000 - 78,000
• Additional Average OT: $10,500 - 11,700
• Shift Differential (15%): $10,500 - 11,700
• 5% Target Bonus: $3500 - 3900
• Annual Value of Company Car: $12.000
• Total: $106,500 - 117,300

• The Client offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include: 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• Corporate Vehicle - Fleet Program - You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
• "Well Being" reimbursement of $300/year for health/fitness classes and related items.

• Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Portland, OR and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

• As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer's equipment downtime to a minimum.

Specific responsibilities include:

• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

• Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.).
• Experience in the Bio-Medical field is a huge plus, but not required.
• Candidates must be able to interpret electronic system schematics and flow-charts.
• A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role.
• Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Job Description

Job Description

Job Description

• Install, repair, and maintain America Probing Systems and related peripherals.
• Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
• Perform PM on Probing Systems.
• Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
• Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
• Understand and communicate information relating to customer device trends and test strategies.
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be resolved immediately at the customer site by using appropriate formal(i.e., New Enhancement Requests (NERs), Bug Reports).
• Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously.
• Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
• Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
• Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
• Travel as required to perform these duties and to obtain training.

Job Description

Specific responsibilities include:

• Deliver exemplary customer service to customers in the field.
• Become proficient in servicing all Systems while following field service procedures.
• Troubleshoot and repair commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

• 3-5 years in electro-mechanical or related field.

• 2 or 4-year college degree, technical school degree, or related military experience.
• Strong customer service skills.
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license with ability to pass background checks and drug screens as required.

• Experience with troubleshooting electrical systems.
• Computer networking experience desired.

Job Description

• Provide technical service support on existing installations, ensuring systems continue to meet existing building occupancy codes and efficient operation requirements.
• Programming and commissioning of Control Systems and integration with other systems related to building automation.
• Be well-versed in multiple controls systems, as they may be on a different site each day based on the service calls that come in on a daily basis.
• Communicate directly with the customer in order to satisfy the needs regarding the specifics of what is required to solve the issue on a particular site.
• Document the services performed on a service call on a FSR (Field Service Report), with details of what the service call consisted of and documentation of whether the call is complete or will require a follow-up visit.
• Replace failed parts, controllers, wire, relays, and devices as required.
• Maintain a good disposition with customers and deal with them in a courteous manner at all times.
• Verify devices, panels, and annunciators of controls projects.
• Ensure timely software backups are created for projects and software development.
• Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.

• You should have good electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of such equipment and systems as AC/DC motors, industrial controls, compressors, backup generators, etc.
• You should also have a clear ability to work with electronic equipment such as volt meters, amp meters, oscilloscopes, etc.
• The ability to troubleshoot basic electric and electronic circuitry, including reading and interpreting electrical and electronic diagrams.
• A working understanding of AC power circuitry, including breakers, multi-phase power, etc. (120VAC).
• You must be comfortable working at heights or in confined spaces, and you must be service-minded and customer-focused.

Job Description

Job Description

Key Responsibilities Include:

• Inspect, install, maintain, and repair analytical instruments at customer locations
  • ~70% planned/predictive maintenance (rollers, belts, basic electronics, etc.)
  • ~30% equipment installations and emergency repairs
• Train customers on software applications and proper equipment operation and maintenance
• Provide phone-based technical support and recommendations
• Complete, document, and close customer service work orders accurately
• Partner with sales and account representatives to support customer growth and service opportunities

• Strong electronics troubleshooting and problem-solving skills with some mechanical aptitude
• Self-motivated and able to work independently in a remote, field-based role
• Excellent professional customer service and communication skills
• Ability to use hand tools, digital equipment, and read blueprints/schematics
• Strong verbal and written communication, planning, and organizational skills
• Clean driving record (no major violations in last 2 years; no DUIs in last 5 years)
• Credit sufficient to qualify for and maintain a company credit card

• Experience with X-ray systems, automation controls, or biomedical equipment
• Prior field service experience in regulated or production environments

Job Description

Job Description

• 1–3+ years of field service experience in electrical testing or commissioning
• Solid understanding of circuit breakers, relays, transformers, and control systems
• Familiarity with SEL, GE Multilin, ABB, Schweitzer, and Basler protective relay systems
• Ability to read and interpret one-line diagrams, schematics, and relay logic
• Hands-on experience with test equipment such as Doble, OMICRON, Megger, and RTS/AVTS software
• Strong communication, documentation, and customer service skills
• Valid driver’s license and clean driving record
• Excellent knowledge of NFPA 70E arc flash practices and jobsite safety protocols

• Prior U.S. Navy EM or ET, or U.S. Army Prime Power Specialist
• NETA Level II certification or NICET Level III/IV
• Associate or Bachelor’s degree in Electrical Engineering Technology or related field
• OSHA 10/30, First Aid/CPR, or similar safety certifications

• Perform acceptance, maintenance, and commissioning tests on electrical power systems ranging from 480V to 345kV
• Conduct protective relay testing (electromechanical, solid-state, and microprocessor-based)
• Troubleshoot control circuits, switchgear, transformers, breakers, switches, and MCCs
• Interpret electrical drawings and relay logic for troubleshooting and diagnostics
• Interface directly with customers, providing professional service and technical insight
• Generate accurate and detailed test reports in compliance with NETA, IEEE, and NFPA 70E standards
• Maintain strong safety practices and adhere to all jobsite protocols
• Travel regionally and nationally to customer sites as required

Job Description

Job Description

• Provide customer support through on-site installations, cost-effective repairs, preventative maintenance, and product upgrades on diagnostic instruments and systems.
• Diagnose and troubleshoot technical issues, analyzing failures and implementing corrective actions to ensure instrument reliability.
• Deliver high levels of customer service to maintain strong customer relationships and ensure satisfaction.
• Act as a liaison between customers and internal teams, demonstrating professionalism, commitment, and clear communication.
• Escalate unresolved technical issues appropriately and follow up to resolution.
• Advise customers on the proper operation, maintenance, and troubleshooting of instruments and systems.
• Collaborate with internal Sales, Applications, and Service teams to share customer feedback, technical insights, and service opportunities.
• Promote service contracts and assist with renewals through established customer relationships.
• Ensure compliance with all quality, regulatory, and service procedures, maintaining complete and accurate records.
• Document service activities in a timely and detailed manner.
• Maintain accurate service inventory and ensure proper control of assigned parts and materials.

• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent communication skills to interface with customers, peers, and management.
• Strong technical and analytical aptitude with attention to detail.
• Proven ability to work independently within a designated territory while achieving performance goals.
• Team-oriented mindset with the ability to collaborate toward regional and national objectives.
• Ability to lift up to 50 lbs and work in laboratory or hospital environments.

• Associate degree in Electronics, Biomedical Engineering, Medical Technology, or a related field required.
• Equivalent experience may be considered in lieu of a degree.

• Minimum of 3 years of experience servicing medical device or diagnostic equipment.
• Working knowledge of personal computers and Windows operating systems.
• Familiarity with Laboratory Information Systems and network connectivity preferred.
• Proficiency with Microsoft Office 365.
• Ability to work flexible hours and participate in rotational on-call coverage as required.

Job Description

Position
Description:

• Performs Service tasks, identifies technical problems and
  makes analysis through remote or on-site activity in any Service categories
  (installation and commissioning, maintenance, repairs, engineering and
  consulting, advanced services, extensions, upgrades and retrofits, end of life
  services, replacements, etc.).
• Contributes to customer satisfaction by executing Service
  work according to customer order and expectation. Creates and maintains a good
  relationship with customers and understands their needs. Identifies new sales
  opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts
  and equipment are available and at the appropriate quality for Service
  activities.
• Prepares all documents and reports to be signed by the
  customer representative. Reports work done in a timely manner and follows up
  when needed.
• Proactively identifies potential equipment failures and
  requests proactive corrective actions. Troubleshoots equipment failure and
  makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality
  improvement and communicates them further in the organization. Provides
  recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as
  environmental responsibilities. Reports unsafe practices and incidents.

Requirements:

• Bachelor's degree, Electrical Engineering, Electrical
  Engineering Technology or equivalent military experience or Associates Degree
  with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years'
  experience.
• Advanced level ability to interact and communicate (written
  and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or
  Excel.
• Advanced ability to write test plans and reports detailing
  test results.
• Military Preferred
  

Job Description

Position Description:

• Performs service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service. Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Must-Have Skills and Experience:

• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.

Nice-to-Have Skills, Experience, and Education:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
  
• Military Preferred

Job Description

• Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)
• Travel: 50% (Regional, Surrounding States, Conducting Training in Richmond VA). Vehicle and company credit card provided.

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Must-Have Skills and Experience:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Job Description

Duties and Responsibilities:

• Design, develop, and deliver employee technical training on company and legacy large-frame turbine generator equipment
• Evaluate training effectiveness and recommend improvements
• Identify training needs through observation and skill assessments
• Collaborate with managers and other trainers to align training with company goals
• Stay up to date with industry advancements
• Approximately 15% travel required to deliver or gather information for training
• Primary work location: Orlando or another company hub (Pittsburgh PSC, Deer Park TX, Charlotte)

• 5+ years of field experience with power plant turbines and generators
• Bachelor's degree in industrial technology, engineering, or equivalent experience
• Experience as a Gas and/or Steam Turbine Power Plant Service Engineer
• Strong public speaking and classroom facilitation skills
• Ability to create engaging training programs
• Excellent organizational and project management skills
• Formal training/education certifications are a plus

Job Description

• Complete classroom and lab training in Orlando during first 12 months, combined with on-the-job training at multiple customer sites nationwide.
• Work directly with senior field service engineers to develop skills in equipment operation, maintenance, job site safety, project management, leadership, and business systems.
• After training, supervise technicians and mechanics during turbine generator equipment maintenance shutdowns (planned and unplanned outages).
• Disassemble, inspect, and reassemble turbines and generators.
• Coordinate upgrades of mechanical/electrical systems to improve output and efficiency.
• Collaborate with global engineering staff on specialized testing.
• Act as the primary customer contact during outages, ensuring timely and accurate repairs.
• Work extended hours (12–14 per day, including weekends/holidays) while deployed.
• Benefit from 4 months off each year (December, January, June, July).

• Heavy maintenance experience and strong leadership ability.
• Excellent communication skills.
• Bachelor’s degree preferred; Master’s degree a plus.
• Ideal candidate: Military Veteran (EM/MM/Industrial ET, rank E6+), with a bachelor’s degree.

• 4 weeks of PTO to start, with 5 paid floater holidays (pro-rated for the first year) and 6 paid standard holidays.
• At the start of your 3rd year, you receive a 5th week of vacation.
• 100% 401K match up to 6% (20% vesting each year).
• $300/year “be well” reimbursement for health/fitness.
  Perks: All travel rewards (hotels & flights), 4 months off per year, plus 20 days of PTO annually.
  Travel: 80–100% travel required during first year; heavy travel (~8 months per year) afterward as a Seasonal Field Engineer.
  Vaccine Requirement: Not required.
  Key Dates: Candidate submissions due by end of March; interviews held in Orlando at the end of April (1 night, all expenses paid). Alternate interview dates available if needed. Training program starts July 7.

• Exciting Leadership Development Program to launch your career.
• Field Service career in the dynamic energy industry.
• Excellent pay, benefits, and travel perks.
• Work with cutting-edge technology in a global organization.
• Opportunity to grow into leadership roles.