Job Ref: # 5184139
Date Posted: 1/14/2026
City, State: Little Rock, AR
Description
The Customer Service Engineer is a field-based, customer-facing role responsible for installing, servicing, maintaining, and modifying advanced medical equipment at customer sites. This position works independently with minimal supervision and is accountable for delivering timely, effective repairs while minimizing equipment downtime.
The role includes on-site customer training following installations, proactive troubleshooting, and ongoing customer relationship management. The Customer Service Engineer partners closely with internal teams—including technical managers, clinical specialists, product managers, and sales—to ensure superior service responsiveness and customer satisfaction. The position also supports territory financial performance, including revenue generation, expense control, and inventory management.
Must-Have Skills, Experience, and Education:
- Strong electronic systems knowledge with advanced troubleshooting and repair skills
- Ability to interpret electronic schematics, flowcharts, and technical documentation
- Strong mechanical aptitude and ability to visualize and explain technical issues and solutions
- Excellent customer service skills, including relationship development, conflict management, active listening, and problem solving
- Strong oral and written communication skills
- Proficiency with PC-based tools and service documentation
- Ability to work independently in a field-based environment with minimal supervision
- Willingness and ability to travel regularly and support off-hours service as needed
Nice-to-Have Skills, Experience, and Education:
- Experience in the biomedical or medical device field
- Prior field service experience supporting complex electromechanical systems
- Military technical background (electronics, avionics, biomedical, or similar)
- Experience providing customer training following equipment installation
Benefits:
Comprehensive global benefits package including:
Comprehensive global benefits package including:
- Medical, dental, and vision insurance
- Employee Assistance Program, mental health and substance abuse support
- Flexible Spending Accounts
- Life insurance and short- & long-term disability
- 401(k) with 100% company match up to 6% (vesting over time)
- Financial planning tools
- Training, education, and tuition reimbursement
- Paid Time Off and holidays
- 4 weeks PTO to start
- 5 paid floater holidays (pro-rated first year)
- 6 paid standard holidays
- 5th week of vacation starting year 3
- Corporate vehicle program (new hybrid SUV or van option; business & personal use)
- “Well Being” reimbursement ($300/year for health & fitness)
- Employee discounts and volunteer opportunities
Travel:
Regular regional travel required (territory centered around Little Rock, extending ~2–3 hours in all directions). Availability for off-hours and weekend service as needed.
Regular regional travel required (territory centered around Little Rock, extending ~2–3 hours in all directions). Availability for off-hours and weekend service as needed.
Company Description:
Company Name is a global technology organization with a long-standing presence across healthcare, energy, industry, and infrastructure markets. The organization supports advanced medical technologies throughout their full lifecycle, enabling customers to improve operational efficiency, clinical outcomes, and long-term value from their technology investments.
Job Posting
