Field Service Careers in the Medical Technology Industry

Orion has helped nearly 1,000 veterans land rewarding careers in Field Service roles within the Medical Technology industry.

Field Service Careers in the Medical Technology Industry

Veterans excel in Field Service positions due to the unmatched technical training and expertise as well as hands-on troubleshooting experience gained in the military. Here, you will find everything you need to know about starting a career in Field Service within the Medical Technology industry, including testimonials from your fellow veterans, a glimpse into the industry, benefits of working in a Field Service role and much more.

Listen to our podcast on Careers in Field Service for Veterans

While the type of work is dependent on the industry, in this episode we'll discuss what to expect if you are seeking a career as a Field Service Technician.

Field Service jobs are in high demand because of the variety of industries they serve. Field Service Technicians are responsible for the maintenance and repair of equipment, products and systems. This includes home-based equipment such as security systems, appliances and electronics, and larger commercial items like heavy equipment, factory machinery, computer networks and wind turbines.


Why Field Service in the Medical Technology Industry?

Medical Technology Field
The medical technology industry is a $156 billion industry. In 2017, the U.S. market made up about 40 percent of the global market. By 2023, it is expected to grow to $208 billion.

The medical technology field requires a very specific set of knowledge areas. The industry is made up of big companies such as Siemens, GE, Philips, etc., and also newer companies that are looking for skilled people with knowledge expertise.

Working in a Field Service role in the medical technology industry is interesting and fast-paced, with work that is rewarding, interesting, and challenging. Many people in Field Service roles in this industry note a satisfaction in a career that is meaningful.

A Field Service role in the medical technology industry also allows the ability to work independently, a flexible schedule, the ability to network and getting the opportunity to meet a variety of people, as well as getting paid to travel and gain travel miles or rewards for personal use. You may also even have the ability to be based out of your home due to the extensive travel that most Field Service positions entail.

Along with this, there are many benefits to a career in Field Service that expand further than standard health insurance and 401k companies may offer. Most companies will also provide you with a company car or car allowance along with a laptop, cell phone, internet, and an expense account or company credit card. While the benefits for Field Service opportunities vary from company to company, all offer a combination of the abovementioned perks that add to the overall compensation and benefits package.

Explore Companies

Check out some of the world's leading medical technology companies that hire military talent for Field service positions, many of which are Orion customers.

RECENT FIELD SERVICE CAREERS IN THE MEDICAL TECHNOLOGY INDUSTRY

Take a look at some of the most common position types for which our clients typically hire within the industry.

TESTIMONIALS FROM YOUR FELLOW VETERANS IN FIELD SERVICE CAREERS

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JOB LISTINGS

    Total: 13  |  Pages:
  • 1
Field Service Rep
Position ID: # EB-5892685750
Date Posted: 4/26/2024 8:00:00 AM
Location: Houston, TX
Industry: Medical
Salary: $66,000 - $80,000

Job Description

Position Details:
• Title: Field Service Rep
• Locations:
o Houston, TX
o Boston, MA
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$66K - 80K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on Company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of Company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the Company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.



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Field Service Rep
Position ID: # EB-1650358113
Date Posted: 4/26/2024 8:00:00 AM
Location: Boston, MA
Industry: Medical
Salary: $66,000 - $80,000

Job Description

Position Details:
• Title: Field Service Rep
• Locations:
o Houston, TX
o Boston, MA
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$66K - 80K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on Company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of Company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the Company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.



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Field Service Engineer
Position ID: # EB-7886087085
Date Posted: 4/23/2024 2:51:58 PM
Location: Milwaukee, WI
Industry: Medical
Salary: $70,000 - $80,000

Job Description

Title: Field Service Engineer
Location: Milwaukee, WI
Shift: Day Shift
Compensation: 70k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car.
Travel: Local travel within assigned territory. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.



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Forklift Maintenance Mechanic
Position ID: # EB-1954269130
Date Posted: 4/18/2024 2:26:47 PM
Location: Cleveland, MS
Industry: Medical
Salary: $46,000 - $60,000

Job Description

Position Details:
Title: Forklift Maintenance Mechanic
Location: Cleveland, MS
Shift: Monday – Friday | 7:45am – 3:45pm
Compensation: $46K - $60K annually (based on experience) + 5% annual bonus potential
Benefits: Company offers a comprehensive benefits package including Medical, Dental, Vision, 401k, Life and Disability Insurance, as well as generous PTO.
Travel: No travel requirements.

Position Description | Forklift Maintenance Mechanic
As the Forklift Maintenance Mechanic, you will troubleshoot and repair hydraulic systems, drive axles, electrical systems, and steering systems. You will also perform routine and preventative maintenance for rolling stock and maintain battery charging area.

Additional Responsibilities Include:
• Document all repairs on work orders.
• Keep track of parts inventory and battery service
• Safely operate Powered Industrial Trucks

Requirements:
The ideal candidate has an electro-mechanical background and previous forklift maintenance experience.

Additional Experience Includes:
• Read and interpret electrical schematics national electrical code.
• Ability to use electrical test equipment, e.g., volt-ohm meter, ammeter, meg-ohmmeter.
• Ability to troubleshoot and install DC/AC equipment/controllers, generators, solenoids, relays, motors, power supplies.
• Ability to perform industrial maintenance.
• Knowledge of hydraulic systems
• 2 years’ general maintenance experience preferred.
• Pipe fitting and welding experience preferred.



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Field Service Engineer
Position ID: # EB-1488331725
Date Posted: 4/17/2024 8:00:00 AM
Location: Wilmington, DE
Industry: Medical
Salary: $75,000 - $80,000

Job Description

Title: Field Service Engineer
Location: Wilmington, DE
Shift: Day Shift
Compensation: 75k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. 10K relocation
Travel: Local travel within assigned territory within 2 hours. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.



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Senior Collections Specialist
Position ID: # EB-1638881515
Date Posted: 4/12/2024 8:00:00 AM
Location: Nashua, NH
Industry: Medical
Salary: $65,000 - $65,000

Job Description

Senior Collections Specialist
Location: Nashua, NH
Compensation: up to $65k + 10k bonus ($2.5 collections conus each quarter)
Benefits: Health benefits available on 1st day of the following months after they start, 401k
Shift: Monday – Friday 8:30-5

Position Description:
Highly organized and detail- oriented Senior Collections Specialist will be responsible for ensuring timely collection of outstanding payments, will be involved in analyzing accounts and implementing strategies to reduce accounts receivable. The ideal candidate will have strong customer service kills, deep experience in collections, and proficiency in accounting software.

Responsibilities:
• Monitor and analyze accounts receivable to identify delinquent accounts
• Implement effective collection strategies to ensure timely payment
• Conduct account analysis to identify trends and patterns in payment behavior
• Coordinate with billing department to resolve any billing issues
• Utilize telemarketing techniques to contact customers and negotiate payment arrangements
• Maintain accurate records of all collection activities
• Collaborate with other departments to streamline the revenue cycle management process
• Communicate hold status and the factors behind specific decisions to all levels of Sales Management.
• Establish payment plans for customers
• Monitor credit holds and release pending orders, as needed.
• Propose write-offs of doubtful accounts receivable.
• Provide support during internal and external audits.

Requirements
• Proven experience and minimum 5 years in collections
• Strong knowledge of accounts receivable processes and procedures
• Proficiency in using accounting software
• Excellent communication skills, both written and verbal
• Ability to analyze data and make informed decisions based on findings
• Strong negotiation skills to effectively resolve payment disputes
• Capable of relationship-building, negotiation, problem-solving and follow through with internal and external partners



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Field Service Engineer
Position ID: # EB-9912914906
Date Posted: 4/11/2024 2:35:17 PM
Location: New York, NY
Industry: Medical
Salary: $90,000 - $90,000

Job Description

Title: Field Service Engineer
Location: New York, NY (Island of Manhattan)
Shift: Day Shift
Compensation: 90K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. Relocation assistance. Profit sharing after 90 days.
Travel: Local travel within assigned territory within 2 hours. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance, especially in critical settings such as cancer clinics across the island of Manhattan. Your expertise in X-ray theory and troubleshooting supports these vital healthcare facilities, directly contributing to the care and recovery of patients. Beyond calibrating and optimizing our medical equipment, you will delve into the complexities of diagnostic and therapeutic devices, ensuring their reliability and efficacy in detecting and treating cancer.
• Install and service Company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:
• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.



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Field Service Engineer
Position ID: # EB-2074098405
Date Posted: 3/29/2024 7:03:01 AM
Location: Santa Barbara, CA
Industry: Medical
Salary: $85,000 - $115,000

Job Description

Position Details:
Title: Field Technical Support Engineer
Location: Santa Barbara, CA
Shift: Day shift, typically M – F
Compensation: Competitive base salary ($80k - $90K) depending on experience and qualifications plus annualized company bonus.
Benefits: Medical, dental, vision and 401K (see website for more information)
Travel: Less than 30% after the first year as needed to support customers at different sites
The Field Technical Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling “Best in Class” post-sale instrumentation support within assigned region for BNSM, manufacturer of the world's leading Metrology tools. Field Technical support activity includes: installation, instrument diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
• Provide “Best in Class” post-sale support and drive continuous improvement of the BNSM customer experience for assigned region.
• Execute to current process, procedures, and controls, while identifying and recommending improvement opportunities.
• High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including
hands-on work.
Essential Functions:
• Hardware and application troubleshooting capabilities.
• System level understanding and data analysis and processing capabilities.
• Handle advanced maintenance and tool repair.
• Independency in problem solving and in prioritization and execution of job.
• Good judgment on escalation necessity.
• Determination and ability to work long hours when necessary, including weekend support if escalated.
• Excellent presentation skills and customer facing capabilities
• Maintain customer satisfaction to high market standards
• Develop diagnostic and repair methodologies
• Accurate and prompt reporting skills
• Other duties as assigned
Environmental Requirements:
• 35% travel both domestically and internationally
• Able to work in Government sites, cleanroom, production floor, & laboratory environments
• Must have & maintain valid driver’s license
Qualifications:
Minimum of bachelor’s degree in an engineering field from accredited university or college with multiple years in a technical role that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typically, this encompasses 5 years technical experience coupled with demonstrated leadership and skill progression. Electrical Engineering background preferred. Will look at military veterans with strong technical engineering backgrounds based on military experience and relevant work experience.



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Sr. Field Service Associate/Driver
Position ID: # EB-1442240435
Date Posted: 3/14/2024 8:00:00 AM
Location: Williston, VT
Industry: Medical
Salary: $28 - $30

Job Description

Position Details:
The Sr. Field Service Associate/Driver provides day-to-day oversight at the company’s Williston, VT service center and facilitates the delivery, pickup, maintenance, cleaning, and quality processing of company medical equipment. The selected service professional will assist the Territory Service Manager (TSM) in the oversight of company employees – providing work assignments for daily activities and tracking service center metrics. Also involved in compliance-related activities such as self-inspections and infection control to conform to, support, and enforce all company policies and procedures.
Day-to-Day Functions:
• Facilitate Williston team’s delivery and placement of critical care medical equipment in area hospitals.
• Lead internal and external audits
• Inventory of products and parts for the service center. Monthly asset inventories within the service center.
• Drive a company fleet vehicle (box truck or van) to conduct field activities as needed
• Participate in on-call and holiday work requirements as needed
• Assist in preparation and distribution of required reports

Shift or Travel: Typically, first shift hours. Occasional overnight travel if needed (up to 20%) within region to support clients sites (i.e., hospitals). Travel expenses covered by company as needed.
Compensation: $28- $30/hour plus $3,500 sign-on bonus, OT, performance bonus, and on-call bonus
Benefits: Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:
• Total Cash – Base pay and variable compensation are the primary elements of the company Base Compensation program. These vary depending upon the nature of the job.
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
Vaccine Requirement: Preferred

Qualifications:
• Bachelor’s degree in Business Management (or related field) and/or 3+ years of senior-level customer service experience.
• Demonstrated experience directly supervising the work of employees and managing change and multiple priorities.
• Elite customer service skills.
• Must be able to complete and pass a DOT physical and ensure ongoing compliance to all DOT requirements while actively employed in this position.
• Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered).
• Valid state driver’s license.
• Intermediate experience in Microsoft Office.



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Field Service Engineer
Position ID: # EB-1535764029
Date Posted: 3/11/2024 8:00:00 AM
Location: Pittsburg, PA
Industry: Medical
Salary: $70,000 - $80,000

Job Description

Title: Field Service Engineer
Location: Pittsburg, PA
Shift: Day Shift
Compensation: 70k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. 10K relocation
Travel: Travel: Local travel within assigned territory. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.




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Field Service Engineer
Position ID: # EB-1717744267
Date Posted: 3/6/2024 8:00:00 AM
Location: King of Prussia, PA
Industry: Medical
Salary: $75,000 - $80,000

Job Description

Title: Field Service Engineer
Location: King of Prussia, PA
Shift: Day Shift
Compensation: 75k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. 10K relocation
Travel: local travel withing assigned territory, limited overnight except for training

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.



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Associate Field Service Engineer
Position ID: # EB-7032065993
Date Posted: 3/6/2024 7:45:45 AM
Location: Tuscaloosa, AL
Industry: Medical
Salary: $70,000 - $75,000

Job Description

Position Details:
Title: Associate Field Service Engineer
Location: Tuscaloosa, AL (can also live in Montgomery or Birmingham, AL)
Shift: Day shift, typically M – F
Compensation: $70K - $75k base depending on experience and qualifications plus OT
Benefits: Excellent Medical, Dental and Vision coverage, 401k, paid Vacation and Holidays, Wellness reimbursement, tuition reimbursement and flexible spending account
Travel: Primarily local but may require domestic travel as needed for training. Company vehicle provided.

As an Associate Field Service Engineer, you will service equipment used to treat Cancer patients. You must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.
Responsibilities:
• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
• Work safely on Company’s full range of products including medical devices producing high-energy ionizing
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory
• Provide product feedback to home
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or
Qualifications:
We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:
• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated
• Possess a good electro-mechanical aptitude
• Computer literate
• Experience with servicing Radar equipment is a plus
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
• A good understanding of Good Manufacturing Practice, including ESD requirements
• Must have effective written and verbal communication skills
• Exceptional customer service skills
• Ability to represent the organization in a professional and positive manner
• Ability to organize and prepare reports
• Must be willing to travel and work unsociable hours
• Uphold the company’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
• Must maintain an active driver’s license in the home state
• Employee is required to comply with all customer vendor credentialing requirements and Company's COVID-19 (U.S.) Vaccination Policy.



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R&D Manager
Position ID: # EB-1636197036
Date Posted: 1/31/2024 8:00:00 AM
Location: Vancouver, WA
Industry: Medical
Salary: $90,000 - $130,000

Job Description

Title: R&D Manager
Location: Portland, OR
Schedule: M-F Days
Compensation: $90k-$130k base salary, depending on experience
Benefits: Comprehensive benefits package includes Medical, Dental, Vision, 401(k), short/long-term disability, flexible spending/health savings accounts, PTO plus 8 paid Holidays, and other voluntary life benefits. After one full year, Molecular employees become eligible to participate in their profit-sharing plan.
Vaccine Requirement: No COVID vaccination policy. Hep B Vaccination provided at no cost.

Position Description:
As one of two R&D Managers on the team, this role leads, trains and mentors a team of 6 R&D researchers working on research projects specifically in the development of qPCR, ELISA and autoanalyzer assays relevant to clinical diagnostic tests. This role will oversee establishing timelines, allocating resources, and supporting the R&D team in alignment with the priorities set by the R&D Director.

• Serve as the point person for your teams’ projects, including ensuring project progress, organizing/maintaining paperwork for research projects, assisting researchers with writing and proofreading of summaries, proposals, and SOPs.
• Communicate with external collaborators or clients and support scientific discussions.
• Maintain inventories, approve supply orders, monitor freezers and instrument maintenance logs
• Initiate, direct, and execute scientific research & development that is critical to corporate strategies
• Investigate the feasibility of applying a wide variety of scientific principles and concepts to potential inventions, projects, and problems
• Report to the Director of R&D regularly to update the project results and meet timelines
• Maintain a broad knowledge of state-of-the-art principles and theory. Make major contributions to scientific literature and conferences
• May act as spokesperson on corporate research and development
• May be responsible for management and professional development of research groups, as well as the production teams, interfacing with various departments
• Projects require expert and extensive knowledge of advanced principles, theories, and concepts in areas of expertise. Contribute to the development of principles and concepts new to the field
• Serve as organization consultant and spokesperson on specialized projects or programs
• Advise top management and customers on advanced technical research studies and applications
• Interact with other sections/divisions and support on routine matters (Clinical sample testing)

Requirements:
• PhD in a scientific discipline, with at least 3+ years’ experience in CAP/CLIA lab or clinical research experience OR Master’s degree with 5+ years’ experience OR Bachelor’s degree with 10+ years’ experience in CAP/CLIA lab or clinical research experience required
• Minimum of 2 years in a management role – experience leading, mentoring, developing a team
• Expert knowledge of scientific principles and concepts required
• Regulatory affairs experience (CAP and CLIA) and/or FDA experience
• Ability to work as part of a team in a highly collaborative environment, with excellent interpersonal and communication skills in both verbal and written communications
• Capability to develop specific goals and plans to follow the priority assigned, and ability to adapt to constantly changing environment and work under tight deadlines

Knowledge Needed:
• Experience in a minimum of 9 of the following areas required:
o Pharmacology/Pharmacogenetics
o General clinical chemistry (hematology and biochemistry diagnostic tests) – MUST HAVE
o Microbiology
o ISO regulation/requirements (e.g. ISO17025)
o Immunoassay (ELISA/EIA)
o Western blot
o HPLC
o LC/MS
o Solid phase extraction
o DNA extraction and Sterile technique
o RT-PCR and Proficient with pipetting low volumes (<3 µL) – MUST HAVE PCR KNOWLEDGE
o Robotics/automated high throughput system for molecular assay and/or EIA assay
o Data analysis
o CAP/CLIA regulatory requirements
• Must have 5 years of lab experience with BSL-2 materials
• Strong knowledge of general data analysis, statistics, and statistical process control
• Experience in research techniques in molecular, protein chemistry, LC-MS/MS, or others
• Knowledge of biological analysis, quantitative and qualitative analysis, tabulation of data, equipment calibration, and standard laboratory equipment
• Strong computer literacy, particularly in MS Office
• Knowledge of genetic data analysis software (sequencing, alignment, and/or NGS library) is a plus

Company Description:
Our client is a unique and innovative company in the Dry Blood Spot testing and Self-Collect diagnostic space, that has combined the functions of technology, logistics, research & development, and diagnostics to support the strategies of its customers. They specialize in high-complexity molecular testing with an extensive portfolio of services including infectious disease, toxicology, targeted sequencing, single nucleotide polymorphism (SNP) genotyping, Next- Generation Sequencing (NGS), high-resolution immune profiling, and cutting-edge environmental testing.

Their Mission is to open access to medical testing techniques where geographic, financial, and stigma barriers once created gaps in the healthcare industry.

Why this opportunity?
This is a tremendous opportunity for an experienced Research professional with proven management experience to step up in their career and join an exciting, innovative and growing company and make a big impact with ongoing and future product development. Projects include the development of new assays and process improvements and enhancements to existing assays. The company has a very robust R&D pipeline.

This is a collaborative team with a fun work environment and a noble mission. They are a unique, fast-paced and growing company that is developing cutting edge technology and improving our healthcare system as a whole.

As well, there is considerable opportunity for professional growth. You will enjoy autonomy in your work while having the support and camaraderie of a cohesive team that is focused on an important mission.


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