Field Service Careers in the Medical Technology Industry

Job Description

We are seeking Field Service Technicians to install, calibrate, and maintain environmental monitoring systems in hospitals, VA medical centers, blood banks, laboratories, clean rooms, and military installations. This role is a strong fit for military veterans with electronics, electrical, or IT backgrounds who enjoy independent field work and travel.

Location: Home-based with regional travel (Albuquerque, NM; Sacramento, CA)

Responsibilities
- Install, maintain, and troubleshoot monitoring equipment at customer facilities
- Calibrate and validate equipment to ensure accurate readings and regulatory compliance
- Diagnose electronic, mechanical, and network issues using test meters and diagnostic tools
- Read and interpret schematics, drawings, and technical documentation
- Complete detailed handwritten validation records following Good Documentation Practices
- Train customers on system use and provide project updates
- Maintain parts inventory and escalate complex issues to technical support
- Travel to customer sites within the assigned region

Qualifications
- High school diploma or equivalent
- 3+ years of hands-on technical experience in electronics, electrical, instrumentation, or networking (military experience counts)
- Strong computer skills
- Ability to read schematics and use test equipment
- Clear handwriting and strong attention to detail
- Excellent communication and customer service skills
- Valid driver's license, clean driving record, and reliable personal vehicle
- Ability to lift up to 75 lbs and climb ladders
- Ability to pass background check, drug screen, and customer site requirements, which may include vaccinations, clean room gowning, and respirator use

Preferred
- Networking, low voltage, or Cat5/Cat6 experience
- Calibration, validation, CQV, or temperature mapping experience
- Experience in hospitals, labs, pharma, or other regulated environments
- Experience working on military installations
- Military backgrounds such as Army 94H, 68A, 94E, 94F, 25B; Navy ET, FT, IC, EM; Air Force PMEL, 4A2X1, 3D1X2; Marine Corps 2871 or 28XX

Job Description

We are seeking Field Service Technicians to install, calibrate, and maintain environmental monitoring systems in hospitals, VA medical centers, blood banks, laboratories, clean rooms, and military installations. This role is a strong fit for military veterans with electronics, electrical, or IT backgrounds who enjoy independent field work and travel.

Location: Home-based with regional travel (Midwest Region: Indianapolis, IN; Cincinnati, OH; Chicago, IL; St. Louis, MO; Kansas City, MO)

Responsibilities
- Install, maintain, and troubleshoot monitoring equipment at customer facilities
- Calibrate and validate equipment to ensure accurate readings and regulatory compliance
- Diagnose electronic, mechanical, and network issues using test meters and diagnostic tools
- Read and interpret schematics, drawings, and technical documentation
- Complete detailed handwritten validation records following Good Documentation Practices
- Train customers on system use and provide project updates
- Maintain parts inventory and escalate complex issues to technical support
- Travel to customer sites within the assigned region

Qualifications
- High school diploma or equivalent
- 3+ years of hands-on technical experience in electronics, electrical, instrumentation, or networking (military experience counts)
- Strong computer skills
- Ability to read schematics and use test equipment
- Clear handwriting and strong attention to detail
- Excellent communication and customer service skills
- Valid driver's license, clean driving record, and reliable personal vehicle
- Ability to lift up to 75 lbs and climb ladders
- Ability to pass background check, drug screen, and customer site requirements, which may include vaccinations, clean room gowning, and respirator use

Preferred
- Networking, low voltage, or Cat5/Cat6 experience
- Calibration, validation, CQV, or temperature mapping experience
- Experience in hospitals, labs, pharma, or other regulated environments
- Experience working on military installations
- Military backgrounds such as Army 94H, 68A, 94E, 94F, 25B; Navy ET, FT, IC, EM; Air Force PMEL, 4A2X1, 3D1X2; Marine Corps 2871 or 28XX

Job Description

We are seeking Field Service Technicians to install, calibrate, and maintain environmental monitoring systems in hospitals, VA medical centers, blood banks, laboratories, clean rooms, and military installations. This role is a strong fit for military veterans with electronics, electrical, or IT backgrounds who enjoy independent field work and travel.

Location: Home-based with regional travel (Southeast Region, Raleigh NC)

Responsibilities
- Install, maintain, and troubleshoot monitoring equipment at customer facilities
- Calibrate and validate equipment to ensure accurate readings and regulatory compliance
- Diagnose electronic, mechanical, and network issues using test meters and diagnostic tools
- Read and interpret schematics, drawings, and technical documentation
- Complete detailed handwritten validation records following Good Documentation Practices
- Train customers on system use and provide project updates
- Maintain parts inventory and escalate complex issues to technical support
- Travel to customer sites within the assigned region

Qualifications
- High school diploma or equivalent
- 3+ years of hands-on technical experience in electronics, electrical, instrumentation, or networking (military experience counts)
- Strong computer skills
- Ability to read schematics and use test equipment
- Clear handwriting and strong attention to detail
- Excellent communication and customer service skills
- Valid driver's license, clean driving record, and reliable personal vehicle
- Ability to lift up to 75 lbs and climb ladders
- Ability to pass background check, drug screen, and customer site requirements, which may include vaccinations, clean room gowning, and respirator use

Preferred
- Networking, low voltage, or Cat5/Cat6 experience
- Calibration, validation, CQV, or temperature mapping experience
- Experience in hospitals, labs, pharma, or other regulated environments
- Experience working on military installations
- Military backgrounds such as Army 94H, 68A, 94E, 94F, 25B; Navy ET, FT, IC, EM; Air Force PMEL, 4A2X1, 3D1X2; Marine Corps 2871 or 28XX

Job Description

• Provide remote and on-site technical support for company automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, exclusive of DHA/DoD facilities
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
• Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
• Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems
• Provide efficient field services to all company customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
• Provide accurate and timely documentation that details field activity, expenses, time distribution etc.
• Continue training and self-development to learn products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to next level in 2-3 years.

Must-Have Skills, Experience, and Education:

• Military Veteran professional technicians with a strong background in electronics or electro-mechanical maintenance, service, and repair.
• Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
• Candidates must possess excellent professionalism and strong customer skills
• Strong attention to detail.
• Good problem-solving and critical thinking skills
• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet company's auto safety standards.
• Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.
• Must be available for work on call as needed and be flexible to meet business needs.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
• Excellent verbal and written communication skills.
• Computer electronics, Windows OS, network experience, required
• Must be able to work within defined processes and methodologies with minimal degree of supervision
• Must possess and maintain a valid driver's license and meet company's auto safety standards.
• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.

Job Description

• Perform preventative maintenance on automated equipment
• Troubleshoot, diagnose, and repair mechanical and electrical system failures
• Perform equipment startup, commissioning, and system configuration
• Respond to emergency service calls and participate in an on-call rotation
• Provide technical support both remotely and onsite
• Train customers on equipment operation and basic maintenance
• Assist customers with replacement parts, consumables, and repair recommendations
• Maintain detailed service reports, work orders, expense reports, and maintenance documentation
• Identify product quality issues and submit quality reports
• Recommend spare parts inventory to improve system uptime
• Communicate technical findings and customer concerns to service management
• Support fellow Field Service Engineers with complex troubleshooting

• Associate degree in Electronics, Electronic Engineering Technology, vocational training, or equivalent military technical experience
• Ability to read and interpret:
  • Electrical schematics
  • Wiring diagrams
  • Blueprints
• Experience using:
  • Multimeters
  • Diagnostic equipment
  • Hand and power tools
• Strong electrical and electromechanical troubleshooting skills
• Excellent customer service and communication skills
• Computer proficiency including Microsoft Windows applications
• Self-motivated with the ability to work independently

• Military electronics technicians
• Biomedical equipment technicians
• Field service engineers
• Electronics technicians
• Industrial maintenance technicians
• Automation technicians
• Controls technicians
• Electromechanical technicians
• Medical equipment service technicians

• Navy Electronics Technician (ET)
• Navy Fire Controlman (FC)
• Navy Interior Communications Electrician (IC)
• Army 94 Series Electronics Maintenance
• Air Force Avionics Systems
• Air Force Electrical & Environmental Systems
• Marine Corps Electronics Maintenance
• Coast Guard Electronics Technician

Job Description

• Perform preventative maintenance on automated equipment
• Troubleshoot, diagnose, and repair mechanical and electrical system failures
• Perform equipment startup, commissioning, and system configuration
• Respond to emergency service calls and participate in an on-call rotation
• Provide technical support both remotely and onsite
• Train customers on equipment operation and basic maintenance
• Assist customers with replacement parts, consumables, and repair recommendations
• Maintain detailed service reports, work orders, expense reports, and maintenance documentation
• Identify product quality issues and submit quality reports
• Recommend spare parts inventory to improve system uptime
• Communicate technical findings and customer concerns to service management
• Support fellow Field Service Engineers with complex troubleshooting

• Associate degree in Electronics, Electronic Engineering Technology, vocational training, or equivalent military technical experience
• Ability to read and interpret:
  • Electrical schematics
  • Wiring diagrams
  • Blueprints
• Experience using:
  • Multimeters
  • Diagnostic equipment
  • Hand and power tools
• Strong electrical and electromechanical troubleshooting skills
• Excellent customer service and communication skills
• Computer proficiency including Microsoft Windows applications
• Self-motivated with the ability to work independently

• Military electronics technicians
• Biomedical equipment technicians
• Field service engineers
• Electronics technicians
• Industrial maintenance technicians
• Automation technicians
• Controls technicians
• Electromechanical technicians
• Medical equipment service technicians

• Navy Electronics Technician (ET)
• Navy Fire Controlman (FC)
• Navy Interior Communications Electrician (IC)
• Army 94 Series Electronics Maintenance
• Air Force Avionics Systems
• Air Force Electrical & Environmental Systems
• Marine Corps Electronics Maintenance
• Coast Guard Electronics Technician

Job Description

• Perform preventative maintenance on automated equipment
• Troubleshoot, diagnose, and repair mechanical and electrical system failures
• Perform equipment startup, commissioning, and system configuration
• Respond to emergency service calls and participate in an on-call rotation
• Provide technical support both remotely and onsite
• Train customers on equipment operation and basic maintenance
• Assist customers with replacement parts, consumables, and repair recommendations
• Maintain detailed service reports, work orders, expense reports, and maintenance documentation
• Identify product quality issues and submit quality reports
• Recommend spare parts inventory to improve system uptime
• Communicate technical findings and customer concerns to service management
• Support fellow Field Service Engineers with complex troubleshooting

• Associate degree in Electronics, Electronic Engineering Technology, vocational training, or equivalent military technical experience
• Ability to read and interpret:
  • Electrical schematics
  • Wiring diagrams
  • Blueprints
• Experience using:
  • Multimeters
  • Diagnostic equipment
  • Hand and power tools
• Strong electrical and electromechanical troubleshooting skills
• Excellent customer service and communication skills
• Computer proficiency including Microsoft Windows applications
• Self-motivated with the ability to work independently

• Military electronics technicians
• Biomedical equipment technicians
• Field service engineers
• Electronics technicians
• Industrial maintenance technicians
• Automation technicians
• Controls technicians
• Electromechanical technicians
• Medical equipment service technicians

• Navy Electronics Technician (ET)
• Navy Fire Controlman (FC)
• Navy Interior Communications Electrician (IC)
• Army 94 Series Electronics Maintenance
• Air Force Avionics Systems
• Air Force Electrical & Environmental Systems
• Marine Corps Electronics Maintenance
• Coast Guard Electronics Technician

Job Description

Key Responsibilities

• Troubleshoot and diagnose equipment malfunctions using diagnostic tools and test equipment
• Install, modify, maintain, and repair equipment and systems
• Perform preventive maintenance and scheduled service activities
• Calibrate and adjust digital and analog instrumentation
• Manage customer service schedules and prioritize maintenance versus repair work
• Conduct equipment demonstrations and customer training
• Complete service reports, expense reports, timesheets, and parts documentation
• Maintain vehicle inventory, tools, manuals, and replacement parts
• Monitor customer supply needs and service contract opportunities
• Build and maintain strong customer relationships through professional service

Must-Have Skills & Experience

• High School Diploma or GED
• Minimum 3 years of industrial electrical experience
• Experience with:
  • Single-phase and three-phase electrical systems
  • Industrial controls
  • Water process systems
  • Pneumatic controls
• Experience using:
  • Volt-ohm meters
  • Amp probes
  • Temperature calibration equipment
  • Pressure calibration equipment
• Ability to read and interpret:
  • Electrical schematics
  • P&IDs (Piping & Instrumentation Diagrams)
• Experience with copper, brass, and stainless-steel piping
• Basic computer proficiency
• Strong customer service and communication skills
• Valid driver's license with acceptable driving record

Physical Requirements

• Lift 50+ pounds unassisted
• Climb over and crawl under equipment
• Work in mechanical rooms, hospitals, and industrial environments
• Travel with limited advance notice when required
• Ability to work occasional nights, weekends, and holidays

Nice-to-Have Backgrounds

• Military technicians with:
  • Electrician experience
  • Utilities systems experience
  • HVAC experience
  • Water treatment experience
  • Biomedical equipment experience
  • Nuclear propulsion auxiliary systems experience
  • Industrial maintenance experience
• Commercial HVAC service technicians
• Industrial maintenance technicians
• Field service technicians
• Water treatment technicians
• Process controls technicians

Job Description

• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

• High school diploma or equivalent
• MUST HAVE clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Experience with Microsoft Office applications, including Word, Excel, & Outlook
• Ability to lift up to 75lbs and push/pulling up to 135 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

• Total Cash – Base pay ($25-27/hr + OT and performance bonus) + 8% Differential for 2nd shift.
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – 15 PTO days, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.