Company: Orion Talent
Job Ref: # 4201804
Date Posted: 7/22/2025 12:00:00 AM
City, State: San Jose, CA
Salary: $27 - $38
Job Description
- Bonuses/Additional Compensation: With overtime due to travel, realistic annual W2 = $75K – $90K
- Benefits: Medical and dental benefits begin Day 1 of employment. Tuition reimbursement and 401k begin after 30 days.
Position Description
The Field Service Technician will perform installation, maintenance, repair, and training activities on advanced laser products, systems, and components. This is a customer-facing, hands-on service role requiring extensive travel.
The Field Service Technician will perform installation, maintenance, repair, and training activities on advanced laser products, systems, and components. This is a customer-facing, hands-on service role requiring extensive travel.
Key Responsibilities:
- Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems.
- Troubleshoot and diagnose product issues directly with customers, supported by the factory technical support team and product engineers.
- Provide remote service and visual support as required to ensure optimal product performance.
- Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas.
- Support sales-related activities and customer communication as needed.
Requirements
Education & Experience:
- Associate’s degree, technical certificate/degree, or technical equivalent.
- 3–5 years’ experience in lasers, photonics, or other sophisticated capital equipment field service.
Skills:
- Strong problem-solving skills related to electronic/electrical, mechanical, and/or photonics products.
- Ability to read technical documents, write reports, and interpret schematics.
- Excellent customer service and communication skills.
- Proficiency with Microsoft products, Oracle, and Salesforce.
- Ability to work independently as well as collaboratively in a team environment.
