Job Details

Technical Support Specialist

Position ID: # EB-1340493057
Date Posted: 6/10/2021 7:19:51 AM
Location: Oxford, MA
Job Type: Full Time
Salary (USD): $24 - $32

Job Description

Position Description: Technical Support Specialist
As a Technical Support Specialist, you will serve as technical customer phone support for in-house operations! You will be the liaison between customers and Field Service Engineers for LASER Products.

Some of the duties include:

• Issue RMAs as required and ensure RMA database entries are current
• Coordinate scheduling of repair activities at IPG, both warranty and non-warranty
• Support mid to high power laser pre- and post-installation activities
• Support development of training modules for both IPG and Customers
• Help manage failure analysis activities, including taking pictures and documenting failure analysis results
• Create/revise work instructions, procedures, user manuals, training documents
Position Details:

Salary: $24-$32 per/hr depending on experience + overtime!

Location: Oxford, MA

Shift: This is a Monday – Friday, day shift position.

Benefits: Medical and Dental benefits start day 1 of employment! They also offer tuition reimbursement and 401k benefits starts 30 days after your first day of employment.

• Technical AS degree in electrical engineering or related field preferred, or a combination of training/work experience. Prior service military in electrical or electronics is desired! Must have strong communication skills.
• Laser/electric/electronic background and previous experience in customer service preferred
• Understand technical documents and electrical schematics, to utilize them during telephone support
• After hours and on-call shifts will be required
• Strong written and verbal communication skills
• Dependable
• Excellent computer skills, Microsoft Office
• Travel approximately 20% including some international travel. All travel will be covered

Job Posting

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