Technical Support Technician

Job Details

Position ID: # EB-1680391511
Date Posted: 8/5/2022 3:01:52 PM
Location: Plano, TX
Job Type: Full Time
Salary (USD): $55,000 - $55,000

Job Description

Orion Talent is helping a client hire a Technical Support Technician in Plano, TX.

Position Details: Technical Support Technician

The primary role of the Technical Support Technician is to learn our software and all partner integrations. They are required to learn/know networking and computer basics. They are required to continually test our software and integrations for quality assurance. They are required to answer incoming calls to support from customers who require assistance. They are required to support the after-hours call rotation to support our customers 24 hours a day, 7 days a week, 365(6) days a year. They are expected to continually increase their professional knowledge to better assist in carrying out these tasks.

Location: Addison/Plano, Texas (Partially to full Remote)

Pay: $55,000

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching)

Job Responsibilities

Answer incoming calls\return voicemails from customers requiring assistance
Learn and become proficient in our software and integrated products.
Perform quality assurance testing on our software and integrated products
Proofread documentation for quality assurance
Complete objectives established by management to grow professionally
Complete ongoing projects to become more proficient in our software
Be able to maintain focus and carry out the workload when working remotely
Must have a quiet work environment when working remotely
Maintain open communication with supervisor and department head


Soft skills for customer service are a must.
Strong analytical and troubleshooting skills
Fluent in Spanish and English
Excellent organizational, written, and verbal communication skills
Ability to learn quickly
Excellent time management skills and the ability to multitask
Familiar with Microsoft Operating Systems and Networking

Job Posting

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