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The Medical industry, or the healthcare industry, consists of businesses that provide medical services, manufacture medical equipment or drugs, provide medical insurance, or otherwise facilitate the provision of healthcare to patients. The Medical industry is split into six different sectors, which include pharmaceuticals, biotechnology, equipment, distribution, facilities, and managed health care. The Medical industry is one of the world's fastest growing industries. In 2020, the estimated revenue of the Medical industry was $2.6 billion. Major companies include Medtronic, Johnson & Johnson, Cardinal Health, and Abbott Laboratories.

What are common job types in the Medical industry?

Field Service Engineer - A Field Service Engineer in the Medical industry applies engineering, biomechanical, and biology principles to healthcare systems and products such as health management systems, medical diagnostic instruments, and prosthetics. They perform installation, repair, and maintenance for medical laboratory equipment.

Customer Support Engineer - Customer Support Engineers serve as experts in the products that their company manufactures and develops. They find solutions to problems with the products and help customers work through technical difficulties.

Manufacturing Technician - Manufacturing Technicians run and maintain factory equipment and assembly processes, monitor and check the product quality and document results in strict adherence to protocols in medical device manufacturing and the later stages of pharmaceutical manufacturing.

Installation Technician - Installation Technicians are responsible for handling and installing all types of electronic systems and equipment. Installation Technicians are also required to conduct regular checks and maintenance to ensure that the system functions properly, upgrading, or replacing equipment for improvement.

Maintenance Technician - A Maintenance Technician in the Medical industry within a pharmaceutical or medical device manufacturing facility performs routine maintenance of equipment and machinery and helps troubleshoot and repair any mechanical or electrical problems when they arise.

Sales Consultant - Sales Consultants in the Medical industry market, sell, and distribute pharmaceutical products to relevant medical establishments.

Medical Device Sales Representative - Medical Device Sales Representatives are the main contact point for sending out product proposals and quotes that persuade purchase. They conduct presentations for doctors or health executives about their company’s medical device offerings.

What are the highest paying Medical jobs?

Medical Engineer, Medical Supervisor, and Medical Manager positions are the highest paying Medical jobs. For Medical Engineer and Medical Supervisor positions, the average salary is around $70K-$80K per year, while Medical Managers earn an average of $120K per year.

What Medical jobs are in demand?

Field Service Engineers, Customer Support Engineers, Sales Consultants, and Medical Device Sales Representatives are the highest paying Medical industry jobs that are non-medical. Field Service Engineers and Customer Support Engineers can earn up to $80K per year. For Medical Device Sales Representatives and Sales Consultants, the average starting salary is $90K per year, with earning potential up to $140K+ per year.

Why should one start a career in the Medical industry?

According to the Bureau of Labor Statistics, the Medical industry is one of the fastest growing industries in the country. A career in the Medical industry has great earning potential, job stability, and the opportunity to help others. Veterans are well suited for careers in the Medical industry. In particular, JMOs are a great fit for Sales Consultant and Medical Device Sales Representative roles, due to the performance driven, goal oriented, and competitive nature of these roles.


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JOB LISTINGS

Field Service Technician
Position ID: # EB-1866731243
Date Posted: 11/22/2022 9:33:50 PM
Location: San Diego, CA
Industry: Medical
Min Years Experience: 5
Salary: $30 - $30

Job Description

Position Details: The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the company product lines. During the training period, which will last approximately 9 months, the FST will travel frequently throughout the U.S., when not attending formal training classes. Upon completion of the training
program, the FST will be utilized to supplement existing territories, support emerging territories and other field ne eds for up to six months until they assume a permanent assignment in a U.S. service district. The FST is expected to move into an open SE position in a service district as they become available.

Title: Field Service Technician
Location: San Diego, CA
Shift or Travel: First Shift and Must be flexible for travel within SD region. Up to 50% of travel.
Compensation: $30/hourly starting annualized wage depending on experience and qualifications plus OT. Projected total W-2 compensation is $75K+ first year.
Benefits: Mileage reimbursement provided during the first year. Vehicle provided after the first year (insurance and fuel covered by company).
Vaccine Requirement: Required.

Position Description:
• Successfully complete all training to perform the duties of a Service Engineer (SE).
• During training program, travel to various U.S. service districts to work with a mentor or assist with SE related tasks.
• Upon successful completion of the training program, work as an SE in various service districts as needed for periods up to six months.
• Travel during the training period may be up to 90% within the United States
• Accept an SE or related position after the successful completion of program.
• Demonstrate the ability to perform SE duties and responsibilities after training.
• Install, maintain, and repair company instruments and systems, including:
• Identifying and analyzing instrument problems.
• Repairing to meet specifications.
• Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with company policies.
• Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
• Monitor and respond to communication devices during all scheduled times.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
• Support and provide ownership of technical issues at existing customer sites.
• Work cross-functionally with other company Associates to ensure total customer resolution and maximize very satisfied customer base.

Miscellaneous duties include:
• Maintain expenses within guidelines
• Maintain high level of customer account management and organization skills
• Maintain control of parts inventory and all company property
• Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service.
• Promote effective, positive, and productive communication and teamwork between all company personnel

Requirements:
• Associates degree or equivalent in electronics, or military service and training in electronics or equivalent.
• Electronics and/or laboratory science.
• Completion of company-certified instrument training.
• A valid driver’s license or ability to obtain one, within 90 days.
• 3-4 years of previous electro-mechanical experience.
• Must be willing to relocate to any of our service districts throughout the U.S.
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).
• General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with company instrument systems.
• Outstanding listening skills, patience and understanding.
• Demonstrated presentation and influence skills.
• Team orientation; demonstrated facilitation skills.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Ability to maintain a high energy level and positive attitude.

Company Description: Headquartered in Kobe, Japan, the company is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment, and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. The company logo reflects the goals and hopes of the company and its associates. The shape represents the ocean and mountains to remind us that all life on earth began in the sea. Blue and green show our continuing commitment to life and health. The logo expresses The company's commitment to supporting healthy communities through the development and application of our advanced technologies. We believe it is possible to advance technology while caring for the environment, shareholder interests and our communities. This enduring commitment is put into practice every day by our associates. Our corporate philosophy embraces providing products and services that meet or exceed laboratory standards while employing ethical and responsible business practices.



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Fast Track Sales Associate - Trauma
Position ID: # EB-2072722875
Date Posted: 11/22/2022 3:38:45 PM
Location: Eastern Region, DC
Industry: Medical
Salary: $60,000 - $70,000

Job Description

Position Description:
As a Fast Track Associate Sales Representative, you will deliver value to healthcare professionals by understanding their clinical and business needs and creating unique solutions in order to grow market share and revenue in your assigned territory. This is a developmental role based on performance where you will have the opportunity to move into a full sales position in approximately 12 -18 months depending on your performance and availability of positions. In this role, you will acquire an in-depth understanding of company products, complex orthopedic procedures, and how the company delivers superior technology to meet customer needs.

Duties and Responsibilities:

What you will focus on:
• Completing an extensive training program to learn the anatomy, procedural treatments, trauma fixation products and effective surgical sales techniques
• Partnering with Surgeons in and out of surgery, building relationships with them, learning their needs, and demonstrating the value of company products
• Becoming a technical product expert and advising highly skilled surgeons during surgery on proper product selection and implantation methods based on individual patient requirements. Bring value to healthcare professionals such as Operating Room Directors, Central Supply Coordinators, Materials Managers, and others who will have an impact on your business
• Conducting sales calls to promote, sell, and service the company products and services to existing and competitive customers based on a strategic plan
• Assisting the Trauma Territory Manager on field calls for assigned geography and address problems that arise on the account
• Performing field ride along with the Area Director and Trauma Territory Manager on a regular basis
• Developing and increasing customer base and continually enhancing company product market share within assigned territory
• Providing feedback on topics such as product development opportunities, new target accounts, sales performance, and market feedback
• Maintaining conduct that is aligned with company quality policy and procedures. Protects confidentiality with proprietary information
• Adhering to the letter and spirit of the company Code of Conduct, AdvaMed Code, MedTech Code, and all other company policies. Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of the company

Requirements:
The ideal fit for this role is a successful prior SNCO or military officer who is intuitive, driven, willing to learn, and relentless in their pursuit of success. This position assists the Territory Manager in logistics and sales devices surrounding the trauma area of a hospital. They are expected to be in operating rooms to assist Territory Managers and surgeons to successfully complete operations.
• 1-2 years’ successful trauma, healthcare related or business to business sales experience preferred
• Bachelor’s degree
• Strong understanding of orthopedic anatomy preferred
• Exemplary ability to listen, communicate and influence
• Ability to travel as necessary, which may include nights and/or weekends
• Strong understanding of orthopedic anatomy
• Ability to make sales presentations with positive results
• Ability to carry instrument/implant sets up to 30 pounds

Position Details:

Location: NYC Metro Area, Northern New Jersey, Cincinnati, Toledo, Columbus, Detroit, Chicago, Orlando FL, Tampa FL, and Philadelphia

Compensation: $60K-$70K base for the first year. OTE after 2+ years is $100k+
Travel: Daily travel is required in the assigned area. Overnights may be required depending on the operating schedule.

Benefits:
- Medical, Dental, and Vision insurance – The company offers a selection of comprehensive health insurance plans for employees and eligible dependents. Effective day 1.
- FSA Accounts – Pre-Tax savings and spending accounts to pay for dependent care expenses.
- 401k plan with company match.
- PTO: Holiday, vacation, sick, and personal and inclement weather are offered as paid days off.
- Employee stock options – Share in the financial success of the company through the Stock Option Program.
- Education Assistance – They offer tuition reimbursement to all eligible employees.

Keys to Success / Other:

The company is at the peak of medical device sales. The trauma division within this organization is a fast paced, high-volume environment. A 24/7 mentality is key to understanding how success is defined in this role. A person who works with them as a FT Sales Associate is expected and encouraged to grow into a territory manager and begin a quota carrying career. Success in this position is driven by the employee and no one else. Being dedicated to learning the product and honing the skills will accelerate you through this program.



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Fast Track Sales Associate - Trauma
Position ID: # EB-4849092042
Date Posted: 11/22/2022 3:34:58 PM
Location: Western, CA
Industry: Medical
Salary: $60,000 - $70,000

Job Description

Position Description:

As a Fast Track Associate Sales Representative, you will deliver value to healthcare professionals by understanding their clinical and business needs and creating unique solutions to grow market share and revenue in your assigned territory. This is a developmental role based on performance where you will have the opportunity to move into a full sales position in approximately 12 -18 months depending on your performance and availability of positions. In this role, you will acquire an in-depth understanding of the company products, complex orthopedic procedures, and how the company delivers superior technology to meet customer needs.

Duties and Responsibilities:

What you will focus on:
• Completing an extensive training program to learn the anatomy, procedural treatments, trauma fixation products and effective surgical sales techniques
• Partnering with Surgeons in and out of surgery, building relationships with them, learning their needs, and demonstrating the value of company products
• Becoming a technical product expert and advising highly skilled surgeons during surgery on proper product selection and implantation methods based on individual patient requirements. Bring value to healthcare professionals such as Operating Room Directors, Central Supply Coordinators, Materials Managers, and others who will have an impact on your business
• Conducting sales calls to promote, sell, and service the company products and services to existing and competitive customers based on a strategic plan
• Assisting the Trauma Territory Manager on field calls for assigned geography and address problems that arise on the account
• Performing field ride along with the Area Director and Trauma Territory Manager on a regular basis
• Developing and increasing customer base and continually enhancing company product market share within assigned territory
• Providing feedback on topics such as product development opportunities, new target accounts, sales performance, and market feedback
• Maintaining conduct that is aligned with company quality policy and procedures. Protects confidentiality with proprietary information
• Adhering to the letter and spirit of the company Code of Conduct, AdvaMed Code, MedTech Code, and all other company policies. Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of the company

Requirements:

The ideal fit for this role is a successful prior SNCO or military officer who is intuitive, driven, willing to learn, and relentless in their pursuit of success. This position assists the Territory Manager in logistics and sales devices surrounding the trauma area of a hospital. They are expected to be in operating rooms to assist Territory Managers and surgeons to successfully complete operations.
• 1-2 years’ successful trauma, healthcare related or business to business sales experience preferred
• Bachelor’s degree
• Strong understanding of orthopedic anatomy preferred
• Exemplary ability to listen, communicate and influence
• Ability to travel as necessary, which may include nights and/or weekends
• Strong understanding of orthopedic anatomy
• Ability to make sales presentations with positive results
• Ability to carry instrument/implant sets up to 30 pounds

Position Details:

Location: Denver, Los Ángeles, Sacramento, San Diego, Dallas TX, and Austin TX
Compensation: $60K-$70K base for the first year. OTE after 2+ years is $100k+
Travel: Daily travel is required in the assigned area. Overnights may be required depending on the operating schedule.

Benefits:
- Medical, Dental, and Vision insurance – Company offers a selection of comprehensive health insurance plans for employees and eligible dependents. Effective day 1.
- FSA Accounts – Pre-Tax savings and spending accounts to pay for dependent care expenses.
- 401k plan with company match.
- PTO: Holiday, vacation, sick, and personal and inclement weather are offered as paid days off.
- Employee stock options – Share in the financial success of the company through the Stock Option Program.
- Education Assistance – They offer tuition reimbursement to all eligible employees.

Keys to Success / Other:

The company is at the peak of medical device sales. The trauma division within this organization is a fast paced, high-volume environment. A 24/7 mentality is key to understanding how success is defined in this role. A person who works with them as a FT Sales Associate is expected and encouraged to grow into a territory manager and begin a quota carrying career. Success in this position is driven by the employee and no one else. Being dedicated to learning the product and honing the skills will accelerate you through this program.



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Revenue Cycle Manager
Position ID: # EB-1177786483
Date Posted: 11/22/2022 9:27:48 AM
Location: Sheridan, MI
Industry: Medical
Salary: $65,000 - $74,980

Job Description

Position Details:

Title: Revenue Cycle Manager
Location: Sheridan, MI
Shift or Travel: Day shift/ No travel
Compensation: 65,000-$74,980 DOE
Benefits: Health, vision, dental, 4016
Travel: NO
Vaccine Requirement: NA

Position Description:
This position is responsible for managing the policies, objectives and initiatives of the revenue cycle activities to achieve revenue targets and to optimize the patient financial interaction along the care continuum. Implements processes for admissions, pricing, billing, third party relationships, compliance and collections to ensure that revenue cycle is effective and properly utilized.
Monitors and directs productivity and activity for Contracted 3rd Party Billing Company. Coordinates daily denial queue for each department making sure they are working timely for precise billing. Ensuring accounts have charges on them within the 3 day lag time in order to close days timely. Ensure coding is done timely to have claims billed efficiently to maximize reimbursement.
Communicates reimbursement related information to appropriate individuals throughout the organization and understands the concept of a full service reimbursement department.
This position will be responsible for the review, maintenance, update and subsequent implementation of the official Charge Master. Approving timecards, performance evaluations, disciplinary actions, etc. Ensures proper staffing and cross training of job responsibilities to ensure the billing process meets the expected parameters. Tracks the aging AR to ensure proper collections and account reconciliations. Manages the relationship with our private payer support vendors and ensures that proper private pay balances are maintained. Calculate or review the appropriate allowance for bad debt.
•Implement a system to ensure that accurate billing information is entered into the billing system
•Supervise the revenue cycle team in various duties, such as communications with insurance providers, cash posting, contract analysis, and registration
•Serve as a key consultant and authoritative resource in an area of specialization, field of concentration or discipline in the performance of highly complex analysis and issue resolution
•Development and implement technical standards, methods, policies, and processes relative to their venue cycle
•Design, develop, and implement systems that provide financial, statistical and operational information
•Create and maintain a culture supportive of personnel by fostering individual motivation, teamwork, and high levels of performance and accountability and ensure staff retention
•Identify action plans to improve the quality of services in a cost-efficient manner and facilitate plan implementation.
•Provide management supervision and operational direction for assigned staff. Patient access and Patient Financial counselor reports to the revenue cycle manager
•Manage staff performance by providing regular feedback, performance reviews, and one-on-one meetings
•Oversee the hiring and training of staff
•Operate standard office equipment and use required software applications
•Perform other duties and responsibilities as assigned
•Ability to delegate assignments to employees

Have knowledge of:
•Commercial Insurance reimbursements, Medicare Guidelines Part A & B
•Facility and Professional Billing
•Critical Access Hospital
•Rural Health Clinic
•CHAMPS
•Direct Data Entry for Medicare
•PS&R Reports

Requirements:
•Bachelor’s degree in Finance, Business Administration, Healthcare Administration, or related field.
•At least 5 years of experience Inpatient and Outpatient billing
•2-3 years of relevant experience in health care reimbursement activities
•1-3 years Supervisory experience
•Sound knowledge of health insurance providers.
•Experience with Rural Health preferred
•Proficient in all Microsoft Office applications as well as medical office software.
•Strong interpersonal and organizational skills.
•Excellent customer service skills.
•The ability to work in a fast-paced environment.




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National Applications Specialist
Position ID: # EB-1064215523
Date Posted: 11/21/2022 5:11:36 PM
Location: East Region, MD
Industry: Medical
Salary: $30 - $40

Job Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for National Applications Specialist positions for a global leader in advanced diagnostics who has elevated the diagnostic laboratory’s role in improving patient health. Their diagnostic solutions are used in complex clinical testing, and are found in hospitals, reference laboratories and physician office settings around the globe.

Position Details:
• Location: Remote (travel required to reach customer sites)
• Shift or Travel: 80% travel (˜ 42 weeks of M-F travel, home weekends)
• Compensation: Starting hourly $30-$40 + overtime opportunities + bonuses ˜ 1st year $80K+
• Benefits: comprehensive medical/dental insurance plan, 401K retirement plan with matching, paid time off (PTO), paid holidays
• Vaccine Requirement:

Position Description: National Applications Specialist
As a National Applications Specialist, you will be responsible for moderate to large-scale implementations and the network interfacing of complex, multi-discipline, diagnostic laboratory automation systems and solutions. This position is part of the National Service Support (NSS) Team located in the Eastern region of the U.S. and will be fully remote. You will be a part of the Automation and Informatics team and report to the Automation NSS Applications Supervisor responsible for implementation of complex automation systems.

Requirements:
• Develop expert software and applications skills supporting state of the art laboratory automation systems that advance the healthcare of patients around the globe.
• Support product and revenue growth through high quality execution of implementation processes that create reference level customers
• Work collaboratively with teammates and across functions to build productive partnerships with field service, marketing, and sales teams
• Provide advanced applications and workflow troubleshooting, both on-site and via remote phone support, to customers, Field Applications and Hardware Specialists
• Utilize mentoring and training abilities to transfer vital system knowledge and operational skills to customers and front-line support personnel.
• Experience in diagnostic laboratory field service

Join a team where you can be heard, be supported, and always be yourself. They’re building a culture that celebrates backgrounds, experiences, and perspectives of all associates and are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Together, you’ll work at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges


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Fast Track Sales Associate - Trauma
Position ID: # EB-8435186727
Date Posted: 11/21/2022 5:06:27 PM
Location: Central, OH
Industry: Medical
Salary: $60,000 - $70,000

Job Description

Position Description:

As a Fast Track Associate Sales Representative, you will deliver value to healthcare professionals by understanding their clinical and business needs and creating unique solutions to grow market share and revenue in your assigned territory. This is a developmental role based on performance where you will have the opportunity to move into a full sales position in approximately 12 -18 months depending on your performance and availability of positions. In this role, you will acquire an in-depth understanding of the company products, complex orthopedic procedures, and how the company delivers superior technology to meet customer needs.

Duties and Responsibilities:

What you will focus on:
• Completing an extensive training program to learn the anatomy, procedural treatments, trauma fixation products and effective surgical sales techniques
• Partnering with Surgeons in and out of surgery, building relationships with them, learning their needs, and demonstrating the value of company products
• Becoming a technical product expert and advising highly skilled surgeons during surgery on proper product selection and implantation methods based on individual patient requirements. Bring value to healthcare professionals such as Operating Room Directors, Central Supply Coordinators, Materials Managers, and others who will have an impact on your business
• Conducting sales calls to promote, sell, and service the company products and services to existing and competitive customers based on a strategic plan
• Assisting the Trauma Territory Manager on field calls for assigned geography and address problems that arise on the account
• Performing field ride along with the Area Director and Trauma Territory Manager on a regular basis
• Developing and increasing customer base and continually enhancing company product market share within assigned territory
• Providing feedback on topics such as product development opportunities, new target accounts, sales performance, and market feedback
• Maintaining conduct that is aligned with company quality policy and procedures. Protects confidentiality with proprietary information
• Adhering to the letter and spirit of the company Code of Conduct, AdvaMed Code, MedTech Code, and all other company policies. Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of the company

Requirements:

The ideal fit for this role is a successful prior SNCO or military officer who is intuitive, driven, willing to learn, and relentless in their pursuit of success. This position assists the Territory Manager in logistics and sales devices surrounding the trauma area of a hospital. They are expected to be in operating rooms to assist Territory Managers and surgeons to successfully complete operations.
• 1-2 years’ successful trauma, healthcare related or business to business sales experience preferred
• Bachelor’s degree
• Strong understanding of orthopedic anatomy preferred
• Exemplary ability to listen, communicate and influence
• Ability to travel as necessary, which may include nights and/or weekends
• Strong understanding of orthopedic anatomy
• Ability to make sales presentations with positive results
• Ability to carry instrument/implant sets up to 30 pounds

Position Details:

Location: Denver, Los Ángeles, Sacramento, San Diego, Dallas TX, and Austin TX
Compensation: $60K-$70K base for the first year. OTE after 2+ years is $100k+
Travel: Daily travel is required in the assigned area. Overnights may be required depending on the operating schedule.

Benefits:
- Medical, Dental, and Vision insurance – Company offers a selection of comprehensive health insurance plans for employees and eligible dependents. Effective day 1.
- FSA Accounts – Pre-Tax savings and spending accounts to pay for dependent care expenses.
- 401k plan with company match.
- PTO: Holiday, vacation, sick, and personal and inclement weather are offered as paid days off.
- Employee stock options – Share in the financial success of the company through the Stock Option Program.
- Education Assistance – They offer tuition reimbursement to all eligible employees.

Keys to Success / Other:

The company is at the peak of medical device sales. The trauma division within this organization is a fast paced, high-volume environment. A 24/7 mentality is key to understanding how success is defined in this role. A person who works with them as a FT Sales Associate is expected and encouraged to grow into a territory manager and begin a quota carrying career. Success in this position is driven by the employee and no one else. Being dedicated to learning the product and honing the skills will accelerate you through this program.



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Lead Tooling
Position ID: # EB-5261537022
Date Posted: 11/17/2022 10:36:25 AM
Location: Salt Lake City, UT
Industry: Medical
Salary: $40 - $45

Job Description

For more than three decades, our client has been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, they became the only company to focus exclusively on IV therapy across the continuum of care. Together, they help forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care.

Position Details:

Salary: $40-$45/hr
Location: Salt Lake City, UT
Travel: Typically requires travel less than 5% of the time
Benefits: Health, dental, vision, short-term/long-term disability, life insurance, 401(k)

Position description:
The Tooling Lead will be responsible for utilizing all mold shop tools/equipment and interpreting 2D/3D drawings for the fabrication, maintenance, repair, and engineering changes on company plastic injection molds and molded parts. The individual will work with cross-functional teams to troubleshoot and improve mold and system performance. The Tooling lead will provide direction and leadership to team members and ensure work is done safely and correctly.

Essential Job Functions:
• Perform routine maintenance on plastic injection molds in the press and on the bench
• Disassemble, visually inspecting, cleaning, organizing, and reassembling complex high cavitation tooling
• Production circumstances may require working outside normal hours
• Participate in activities to ensure departmental compliance to all Federal, State, Local and Company regulatory requirements. These elements include FDA, EPA, OSHA, ISO, EEOC and Company policies relative to the manufacture of product, batch control requirements, documentation requirements, housekeeping, preventative maintenance, calibration, associate training and safety (equipment, associate and material).
• Measure/fitting stack heights
• Set/time unwinds
• Complete shop paperwork and documentation using correct terminology (FA, tool workorder)
• Stoning, polishing, and fitting mold components
• Electrical testing/troubleshooting as needed
• Clean/bake/service/electrically test Hot Runner systems
• Fabricate/repair/modify components as needed with machining skills
• Demonstrate proper measurement techniques with (micrometer, calipers, dial indicator)
• Required to train/oversee Mold Tech I through Sr. Mold Tech
• Required to work with cross functional teams (molding, maintenance, engineering, etc.)
• Maintain shop supplies and records, such as spare tooling, perishable and raw materials following company procedures
• Contribution of mid and year end reviews with Supervisor/Manager


Qualifications:
• Journeyman Mold making certification, or equivalent is a plus
• Minimum of 10 years of Tool Making or tool repair and maintenance experience
• High School Diploma required
• Previous injection molding or tooling experience is required
• Expert in high cavitation tools
• Knowledge in mechanics and terminology of a mold and their functions



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Repair Technician
Position ID: # EB-3884572597
Date Posted: 11/17/2022 10:25:55 AM
Location: Salt Lake City, UT
Industry: Medical
Salary: $20 - $22

Job Description

For more than three decades, our client has been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, our client became the only company to focus exclusively on IV therapy across the continuum of care. Together, our client helps forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care.

Position Details:

Salary: $20-$22/hr
Location: Salt Lake City, UT
Travel: Typically requires travel less than 25% of the time
Benefits: Health, dental, vision, short-term/long-term disability, life insurance, 401(k)

Position description:
The repair technician position will need to learn, understand, and follow the written processes necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. They will need to learn key aspects of the Service process, including PCI (Product Complaint Investigation) analysis and device history investigation.? Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be able to operate the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded.

Essential Job Functions:
• Will perform routine and work related to the repair and refurbished of medical devices.
• Troubleshoot and analyze customer device returns to problem solve root cause issues, working with Senior Technicians or the Manager as needed
• Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance).
• Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
• Work with Manager and QA to identify and resolve process and/or product non-conformities.
• Clean the assigned work area on daily basis to maintain clean work environment.
• Work on special projects as they arise.


Qualifications:
• High School diploma or GED equivalent
• A.S. degree in a technical discipline preferred, or equivalent experience
• Minimum of 2 years of industry experience in a high-tech manufacturing or related environment
• Experience with cGMP, process, and product knowledge a plus



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Sr. Mold Technician
Position ID: # EB-1320932274
Date Posted: 11/17/2022 10:12:56 AM
Location: Salt Lake City, UT
Industry: Medical
Salary: $30 - $36

Job Description

For more than three decades, our client has been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, our client became the only company to focus exclusively on IV therapy across the continuum of care. Together, our client helps forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care.

Position Details:

Salary: $30-$36/hr
Location: Salt Lake City, UT
Travel: Typically requires travel less than 5% of the time
Benefits: Health, dental, vision, short-term/long-term disability, life insurance, 401(k)

Position description:
The Sr. Mold Technician performs routine maintenance on plastic injection molds both in the press and on the bench under the direct supervision of a Lead Technician. This consists of disassembling, cleaning, organizing, and reassembling complex tooling used in the injection molding process.

Essential Job Functions:
• Perform routine maintenance on plastic injection molds in the press and on the bench
• Disassemble, visually inspecting, cleaning, organizing, and reassembling complex high cavitation tooling
• Production circumstances may require working outside normal hours
• Participate in activities to ensure departmental compliance to all Federal, State, Local and Company regulatory requirements. These elements include FDA, EPA, OSHA, ISO, EEOC and Company policies relative to the manufacture of product, batch control requirements, documentation requirements, housekeeping, preventative maintenance, calibration, associate training, and safety (equipment, associate and material).
• Actively demonstrating support through interactions with solid communication skills, attitude, dedication, commitment, respect, pride, and trust
• Electrical skills (testing/troubleshooting)
• Stoning/polishing mold components
• Understand torque settings
• Understanding between using Standard vs Metric
• Demonstrate machining skills (grinder, lathe, mill)
• Measure/fitting stack heights
• Ability to set/time unwinds
• Fitting mold components
• Hot Runner skills (clean, bake, wire)
• Ability to train/oversee new hires starting from Mold I and II
• Ability to use proper measurement techniques with (micrometer, calipers, dial indicator)
• Complete shop paperwork and documentation using correct terminology (FA, tool workorder)


Qualifications:
• Minimum of 5 years of Tool Making or tool repair and maintenance experience
• High School Diploma required
• Previous injection molding or tooling experience is required
• Knowledge and understanding of basic shop tools and hand tools
• Knowledge and understand mechanics and terminology of an injection molding machine
• Knowledge and understanding of surface finish and how they are achieved



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Industrial Electrician
Position ID: # EB-2333355713
Date Posted: 11/16/2022 6:11:04 PM
Location: Austin, TX
Industry: Medical
Salary: $27 - $31

Job Description

Position: Industrial Electrician/Electronic Technician

Position Detail: Perform preventive maintenance duties; make repairs and modifications to production equipment; troubleshoot, check out and start up new plant equipment. Upgrade skill level in production maintenance to keep up with advances in technology and automation in the production processes.

Location: Austin, TX
Salary: $27-$31/hr. based on experience; based on straight shift. Additional OT may be available but isn’t guaranteed
Shift: 6pm-6am 3 days on, 2 days off-2 days on, 3 days off. Plus 10% shift differential for nights. Every other weekend will be a 3-day weekend!

Education and Experience:

• Must be able to use tools such as, but not limited to, voltage and amperage meters, oscilloscope, megger, hand tools, welders, sheet metal equipment, measurement tools such as calipers and micrometers, and PLC's and associated software.
• Minimum 2 years related industrial mechanical or industrial electrical experience OR completion of two-year applicable technical school and three years related industrial mechanical or industrial electrical experience.
• Must have a very strong electrical skillset, with the ability to read and translate schematics

Essential Duties & Responsibilities:

• Make repairs or modifications to production equipment utilizing the following skills: read pneumatic, mechanical, hydraulic, ladder logic and electrical schematics; utilize basic electronic test equipment (volt/ohm meter, megger, and amp meter); pneumatics and electrical controls, pipefitting, welding and general mechanic skills.
• Installation, checkout, and start-up of new or modified plant production equipment.
• Perform PMs on production equipment and determine through these regular inspections, the repair and maintenance work necessary to prevent failure of production equipment.
• Complete required documentation of PM's and other repairs on time and accurately.
• Effectively and efficiently troubleshoot production equipment/process to make repairs and improvement and minimize downtime.
• Establish communication, upload, and download PLC programs, troubleshoot using ladder logic.
• Develop and implement safety related improvements jointly with your supervisor. Maintain safety related guards and other systems on your equipment. Review and implement corrections to Lockout/Tagout procedures and drawings as required.
• Complete all required training on time including any TPC, safety, GMP, or CAPA related training as assigned.
• Adhere to cGMP guidelines, SOP's and plant policies/rules.



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Firmware Engineer
Position ID: # EB-4691933215
Date Posted: 11/16/2022 1:16:10 PM
Location: Irvine, CA
Industry: Medical
Salary: $90,000 - $110,000

Job Description

Position & Description: Firmware Engineer

As a member of the software engineering team, the Firmware Engineer is needed to develop and maintain old and new features for company existing systems. The Firmware Engineer will help develop and enhance network communication, design and implement software development, and adapt existing software to new hardware and software platforms. The Ideal candidate will have good leadership qualities with a technical background, and the ability to understand hardware and systems.

Responsibilities:

• Design and implement software development for company systems.
• Demonstrate strong leadership and communication among your team and colleagues.
• Develop and enhance network communication mechanisms.
• Work in compliance with the company Health, Safety, and Environmental procedures
• Report any unsafe conditions or defective equipment to the appropriate supervisor.
• Ensure that equipment materials and devices are functioning in a safe manner.
• Work on complex tasks with minimal technical guidance.
• Must wear appropriate related PPE for extended periods of time

Location: Irvine, CA
Salary: $90,000 - $110,000 DOE
Benefits: Medical, Dental, Vision, 401k

Requirements:
• Must have strong technical, hands-on background.
• Excellent problem-solving, design, development, and debugging skills.
• Exceptional leadership and communication skills.
• Knowledge and background experience in C language programming.
• Knowledge in manufacturing automation system, motion controller, actuator, IO is a plus.
• Experience in distributed systems and network-based communication protocols.



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Continuous Improvement Coordinator
Position ID: # EB-1793879541
Date Posted: 11/16/2022 11:21:52 AM
Location: Irvine, CA
Industry: Medical
Salary: $90,000 - $120,000

Job Description

Orion Talent is helping a client hire a Continuous Improvement Coordinator in Irvine, CA
This is a hands-on role for a talented high-potential candidate to make an impact on the organization while learning more about the custom automation industry. The Continuous Improvement Coordinator is responsible for promoting the successful implementation of the Business Model throughout various departments. You will be expected to demonstrate continuous improvement (Kaizen) principles and effectively problem solve and troubleshoot business objectives from a strategic standpoint. Candidate will assist functional teams in multiple departments including but not limited to: Finance, HR, Management, Operations, etc. to achieve KPIs and identify Kaizen opportunities and facilitate the Kaizen process. You will collaborate with team leads to establish project goals, strategies, and priorities, while ensuring all activities are performed with the highest ethical standards and are in compliance with the Companies Code of Conduct. Military JMO with leadership experience, operations management, or background in engineering will be great for this position.
Responsibilities:
• Demonstrate strong leadership and responsibility, while cultivating a network of professionals in the workplace.
• Candidate will work with the process improvement team to manage and facilitate business goals from beginning to end.
• Collaborate with Team leads to establish project goals, strategies, and priorities.
• You will facilitate kaizen events, monthly KPI reviews, and weekly project status reports for various departments.
• Provide ABM training and coaching on the leadership, management, and the kaizen process.
• Bring new ideas, strategies, and tools in the form of training, workshops, and case studies.
Location: Irvine, CA
Salary: $90,000 - $120,000 DOE
Benefits: Medical, Dental, Vision, 401k

Requirements:
• Knowledge in Process Improvement, Engineering, or Operations Manufacturing Experience in a “Lean” Manufacturing environment
• Need strong aptitude in Leadership and understanding of business strategy and Kaizen principles.
• A Degree in Engineering, Electronics, or Electrical/Mechanical field is preferred but not required.
• Ability to work well with all levels of the business, from line-level to General Manager, with superior communication skills (both verbal and written).
• Candidate must have excellent interpersonal communication skills and demonstrate proficiency in time and project management.



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Principal Software Engineer
Position ID: # EB-7033799576
Date Posted: 11/16/2022 11:04:26 AM
Location: Irvine, CA
Industry: Medical
Salary: $130,000 - $140,000

Job Description

Orion Talent is helping a client hire a Principal Software Engineer in Irvine, CA
As a member of the software engineering team, the Principal Software Engineer is needed to develop and maintain existing and new software features for various systems. This position works closely with other departments to ensure the functionality of all software products. You will also be presented a challenging opportunity to work to fulfill customer needs. As the Principal software engineer, you will also be conducting administrative duties as they pertain to software development and software process. Ideal candidates should have a strong background in Windows desktop development (WinForms) using the .NET framework and familiarity with SQL database. JMO Military candidates with background experience in coding and programming are suitable for this role.
Responsibilities:
• Candidate will work with the engineering team to develop and maintain existing core software products.
• You will work closely with the Research and Development team and provide global support and debugging remotely on customer’s terminals.
• Maintain and improve software development process when necessary.
• Actively pursue a safe and clean working environment that follows company policy and codes of conduct. Report any unsafe conditions or accidents to the proper supervisor authority.
• Ensure that you and your team are working in accordance with divisional health and safety procedures, as well as following all Health, Safety, and Environmental procedures.
• Guarantee that all equipment, materials, and protective devices are functioning in a safe manner.
• Be mindful of all Covid 19 requirements identified by regulating authorities and company leadership – i.e., Social or Physical distancing, PPE requirements, sanitizing work stations, & properly dispose of contaminants.
Location: Irvine, CA
Salary: $130,000 - $140,000 DOE
Benefits: Medical, Dental, Vision, 401k
Requirements:
• Electronics/Electrical Engineering or STEM background.
• Experience working with serial devices and familiarity with .NET and user interface design is preferred.
• Great leadership and communication skills, and ability to work on complex tasks with minimal technical guidance.
• Excellent problem solving, development, and debugging skills.
• Experience with manufacture automation systems is a plus.



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Equipment Service Technician
Position ID: # EB-1517042182
Date Posted: 11/16/2022 9:21:12 AM
Location: Red Wing, MN
Industry: Medical
Salary: $60,000 - $70,000

Job Description

Position Description: Equipment Service Technician – Red Wing, MN
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

What you will do:
At company, our equipment service technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other company products as needed.
• Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems.
• Perform preventive and corrective maintenance required on company and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive customer experience by providing timely pm performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
• Promote company growth through identifying sales opportunities and recommending company products/services to customers.
• Communicate promptly and efficiently with customers providing informative status updates.
• Be a positive ambassador for company at customer sites.
• This position may be elevated to an equipment service technician ii role for candidates that possess an appropriate level of relevant experience as determined by company.

What do you need:
• High School Diploma or GED with minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive) Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement
• Customer and team engagement experience
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems)
• Effective written and verbal communication skills
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements
• Ability to work flexible hours, sometimes outside “normal business hours” and may include overnight travel
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info)

Compensation & Benefits:
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. Company wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with company is our ultimate goal.
We offer a comprehensive benefits package, including:
• Pay: $60 - $70k + OT eligible
• Add-on sales plan: 7.5% of any additional services that you add-on to customers
o Should be an additional $10k - $50k annually
• Annual merit bonus and incentive plans
• Company vehicle, uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Service training and coaching program
• Medical, vision, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Tuition assistance
• Opportunities for advancement


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Field Service Technician
Position ID: # EB-6479629468
Date Posted: 11/15/2022 9:21:13 PM
Location: San Antonio, TX
Industry: Medical
Min Years Experience: 6
Salary: $33 - $36

Job Description

Position Description:

As a Field Service Technician for the company, your primary mission will be to provide maintenance services at customer establishments, following manufacturer’s instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment. You will rely on your technical expertise to perform scheduled maintenance on a wide-array of high technical medical devices and machines. You can expect to become the "jacks of all trades", so you must have strong troubleshooting, maintenance and repair skills with electronic, electrical and / or mechanical systems (including basic plumbing, pneumatics, etc.). You should have good computer aptitude as well. You must have a valid driver’s license and a good credit record.

Additional requirements:
• You’ll also perform start-up and troubleshooting procedures of steam sterilization equipment in accordance with both manufacturer and customer specifications to ensure quality and performance requirements are met.
• Military avionics or electro-mechanical experience with be highly considered.
• Your people skills and customer–oriented focus will be crucial in this role because you will be instructing customer personnel in the operation and proper use of the equipment.
• Additionally, your ability to juggle priorities and be flexible with your time will be critical as you respond to emergency repair requests.

Position Details:
• Location: San Antonio, TX region. Dispatched from home position.
• Travel Requirements: Some overnights as needed but generally local. Expect training to be provided in the first six months involving domestic travel (NY, NJ, TX). Company vehicle provided.

Salary, Benefits, and Career Progression: $70K - $75K starting base depending on experience and qualifications plus OT (average of 10%) and company vehicle ($15K+ in cost savings). You can expect your W-2 to increase based on merit increases + performance related bonus incentives. As a company employee you will have the best of two worlds; the advantage of working for a global company and the opportunity to share your knowledge and experiences across boundaries, but also the feeling of working in a company where your voice is heard. Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, and participation in a company vehicle program, credit card and phone. The company believes strongly in promoting from within, you have the opportunity to relocate or promote in other areas of the company based off of performance and goals.

Keys to Successful Interview:
Demonstrate your knowledge of a complex system and troubleshooting experiences (focus on mechanical/electronic). Give examples of equipment you specialized at in service. Be able to diagram it, explain it, and give examples of times when it broke down, how you troubleshot it, and how you fixed it. They want to understand YOUR thought process. How do you see things, analyze them, and come up with the solution. You should be able to express how you understand the fundamentals of your troubleshooting actions vs. just replacing a part. Relate by showing examples of what you have worked on and how you can easily catch on and grasp these basic concepts. Discuss what kinds of military schools you attended and how exactly they relate to these machines you should already have the basics down--you just need to help them understand how your experience relates to “whole system” troubleshooting.

Utilize specific examples that demonstrate your customer service experience. Everyone including people in the military have a customer. You must be able to work with a cool head on your shoulder and be able to interact with clients. Explain how you communicate with your customer in good and bad situations. They want to hire someone who isn’t timid and can communicate with confidence to clients. The position will involve autonomy so talk about your ability to operate independently and on a team. They are looking for someone that is a self-starter, mature, and with a professional polish that can work independently and also on a team. Be prepared to demonstrate these intangible qualities based off your work performance and through your interpersonal demeanor.

For situational questions:
(“Tell me a time…”, “Give an example…”), deliver examples using the STAR format:
Situation (where, when, etc. – set the stage with detail)
Task (what you were setting out to achieve within a timeframe)
Actions (provide most detail here with what you did, how you did it, who you dealt with, what you said, etc…details!)
Results (tangible, quantifiable result, %s, #s, awards that tie back to the task)
Connect with the interviewer – ask good questions (which shows you have done your homework and are genuinely interested) and use good listening skills (verbal and non-verbal). Close the interview (T.I.N: Thank him/her, share your Interest level and ask for the Next step).



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Sales Manager
Position ID: # EB-1387243876
Date Posted: 11/15/2022 5:28:06 PM
Location: Boston, MA
Industry: Medical
Salary: $75,000 - $80,000

Job Description

Responsibilities:
• Performs initial and follow-up sales calls on prospective and current clients.
• Conducts product in-services to current clients as needed.
• Must be knowledgeable in all aspects of the use, operation and maintenance of system.
• Must be knowledgeable in all aspects of competitor products.
• Develops sales plan according to the objectives of the company.
• Documents sales activity for supervisor.

Requirements:
• Bachelor’s degree required
• Detail-oriented; flexibility and creativity.
• Interpersonal and communications skills to work effectively with all levels of staff.
• Familiar with HIPAA requirements as they pertain to the DME field.

Preferred Experience:
• One year of sales experience (in the medical field preferred)
• Familiarity with medical terminology as it pertains to pain management

Travel:
• Ability to travel 50% of the time.
• Ability to fly on an airplane, as required.
• Ability to drive a motor vehicle for long periods of time.
• Ability to occasionally lift up to 40 lbs.

Compensation/Benefits:
• Base salary $75K-$80K
• Commission
o 10% on everything sold monthly
o Anything over last year’s numbers earns 20%
• Comprehensive Benefits Package
o Health Savings Account (HSA)
o Company-paid Life/AD&D, STD and LTD
o 401(k) Plan w/ 4% match
o Generous Paid Time Off (PTO) program
o Company-paid Holidays


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Equipment Service Technician
Position ID: # EB-3422988878
Date Posted: 11/10/2022 8:38:10 AM
Location: Carmel, IN
Industry: Medical
Salary: $60,000 - $65,000

Job Description

Position Description: Equipment Service Technician – Carmel, IN

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

What you will do:
At the company, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other company products as needed.

• Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems.
• Perform preventive and corrective maintenance required on the company and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote company growth through identifying sales opportunities and recommending company products/services to customers.
• Communicate promptly and efficiently with customers providing informative status updates.
• Be a positive ambassador for the company at Customer sites.
• This position may be elevated to an Equipment Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by company.

What do you need:
• High School Diploma or GED with minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive) Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement
• Customer and team engagement experience
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems)
• Effective written and verbal communication skills
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements
• Ability to work flexible hours, sometimes outside “normal business hours” and may include overnight travel
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info)

Compensation & Benefits:
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. The company wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with the company is our ultimate goal.

We offer a comprehensive benefits package, including:
• Pay: $60 - $70k + OT eligible
• Add-on sales plan: 7.5% of any additional services that you add-on to customers
o Should be an additional $10k - $50k annually
• Annual merit bonus and incentive plans
• Company vehicle, uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Service training and coaching program
• Medical, vision, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Tuition assistance
• Opportunities for advancement





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Field Engineer
Position ID: # EB-1905325503
Date Posted: 11/9/2022 3:59:19 PM
Location: Central Valley, CA
Industry: Medical
Salary: $65,000 - $65,000

Job Description

Company Description: Our client is a major provider of third-party service for GE medical imaging equipment. Based in Fontana, Calif., the company offers a variety of options for service, projects and technical support for GE MRI, CT and PET/CT. With highly trained service engineers and an extensive in-house parts inventory and repair capability, the company has become a preferred option to original equipment manufacturer service for many customers. The company is committed to keeping its site to engineer ratio down and offering personalized customer service, both desirable qualities that large companies can’t always provide.

The company is also expanding its wholesale parts supply business. Its extensive parts inventory encompasses more than $15 million in parts. They are housed in SwMR’s Fontana, Calif., headquarters, which is strategically located just five or 10 minutes from five different airports. The parts depot is staffed 24/7, ensuring expedited deliveries to all locations throughout the world. SwMR’s parts are high quality. Each has conducts site planning and installation of new units. The company’s specialists have performed more than 100 installations of these GE MRI and CT units.

Position Description: Field Engineer

Territory: Northern CA / Central Valley (Sacramento to Modesto)

The Field Engineer is responsible for troubleshooting, installation, maintenance, and repairs of MRI, CT, and PET/CT equipment. In this role, you will cover a field territory in parts of Los Angeles, Riverside and/or San Bernardino Counties. Job duties include:
? On-site troubleshooting, installation, maintenance and service repair needs on designated equipment.
? Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
? Maintaining communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
? Meeting Health and Human Services, Environmental Health and Safety, and/or all other applicable regulatory requirements
? Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
? Working as a member of the service team to provide service delivery to all customers

Requirements:
? Minimum of 4+ yrs. diagnostic and repair experience with complex electrical equipment
? Excellent written/verbal communication skills; must deal effectively with internal and external customers
? Skills to prioritize integrated service activities to maximize time spent working on equipment at customer locations
? Ability to ensure optimum quantity/quality/cost of service work performed, complete paperwork in a timely, accurate and completed fashion
? Ability to provide for appropriate use of company assets, secure necessary documentation of work performed o (Installations, removals), compile billing information (if applicable) and total related costs of all work performed

Salary/Benefits: First year total compensation of $65,000+, plus overtime, along with a generous benefits package. Our client offers a generous monthly car allowance, as well as a laptop, cell phone and all the tools required for the job. This package currently includes medical, dental and vision insurance plans, a short and long-term disability plan, vacation and holiday pay. The company also offer a Savings 401K and Retirement Account plan, which you are eligible to enroll in.



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Field Service Engineer II or III
Position ID: # EB-1313218676
Date Posted: 11/8/2022 1:16:11 PM
Location: Omaha, NE
Industry: Medical
Salary: $70,000 - $130,000

Job Description

Field Service Engineer II or III

Scope of Duties:
Experienced engineers functioning as primary technicians, trainers, and subject matter experts. They exemplify the behaviors and attitudes that make service successful within the radiation oncology industry. We will invest from the start of employment to develop the employee from a professional and technical aspect.
This role is critical to executing and advancing company’s service model. The core responsibilities for this position include:
• Performs on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
• Determines most cost-effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.

Other Specific Functions or Duties:
• Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers’ equipment always operates efficiently. Works without direct supervision.
• Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
• Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other company parties.
• Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.
• Maintain a high degree of professional knowledge and safety consciousness according to company guidelines in order to perform activities under the safest working conditions.
• Assist in the development of new servicing techniques and the writing of service documentation.
• Be an active participant in the RSEA community.
• Provide training to other field service personnel through various means including classroom, one-on-one, and on the job training.
• Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge:
• Expert professional experience with electronic and electro-mechanical engineering,
testing equipment used for verification, checkout, and calibration of electronic
equipment. [4-9 year for FSE II / 10+ years’ experience for FSE III]
• Sound knowledge of and professional technical experience with micro-computers/PC
based systems.
• Client focused attitude.
• Articulate and skilled in interpersonal communication
• Sound computer usage and debugging skills.
• Ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Identify and resolve simple imaging system defects.

Position Details:
Location: Omaha/ Lincoln area, NE
Salary: Starting base of $70K -$95K(FSE II) and $95-$135k (FSE III), depending on experience and Cost of Living + $5K bonus at 6 month review + Overtime + car stiped ($700)/monthly)+ 3% annual bonus + cell phone paid + laptop + all travel & gas paid +
Benefits: Med/ Dental/ Vision; STD & LTD; profit sharing; 401k w/ match; PTO; Paid holidays
Schedule: Primarily M-F. Some weekends or evening hours for emergency support coverage.
Travel: Area travel, home every night with occasional overnight travel with advanced notice.


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Field Service Engineer II or III
Position ID: # EB-4788518049
Date Posted: 11/8/2022 1:13:43 PM
Location: Houston, TX
Industry: Medical
Salary: $70,000 - $135,000

Job Description

Field Service Engineer II or III

Scope of Duties:
Experienced engineers functioning as primary technicians, trainers, and subject matter experts. They exemplify the behaviors and attitudes that make service successful within the radiation oncology industry. We will invest from the start of employment to develop the employee from a professional and technical aspect.
This role is critical to executing and advancing company’s service model. The core responsibilities for this position include:
• Performs on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
• Determines most cost-effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.

Other Specific Functions or Duties:
• Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers’ equipment always operates efficiently. Works without direct supervision.
• Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
• Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other company parties.
• Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.
• Maintain a high degree of professional knowledge and safety consciousness according to company guidelines in order to perform activities under the safest working conditions.
• Assist in the development of new servicing techniques and the writing of service documentation.
• Be an active participant in the RSEA community.
• Provide training to other field service personnel through various means including classroom, one-on-one, and on the job training.
• Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge:
• Expert professional experience with electronic and electro-mechanical engineering,
testing equipment used for verification, checkout, and calibration of electronic
equipment. [4-9 year for FSE II / 10+ years’ experience for FSE III]
• Sound knowledge of and professional technical experience with micro-computers/PC
based systems.
• Client focused attitude.
• Articulate and skilled in interpersonal communication
• Sound computer usage and debugging skills.
• Ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Identify and resolve simple imaging system defects.

Position Details:
Location: Houston, TX
Salary: Starting base of $70K -$95K(FSE II) and $95-$135k (FSE III), depending on experience and Cost of Living + $5K bonus at 6 month review + Overtime + car stiped ($700)/monthly)+ 3% annual bonus + cell phone paid + laptop + all travel & gas paid +
Benefits: Med/ Dental/ Vision; STD & LTD; profit sharing; 401k w/ match; PTO; Paid holidays
Schedule: Primarily M-F. Some weekends or evening hours for emergency support coverage.
Travel: Area travel, home every night with occasional overnight travel with advanced notice.


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Field Service Engineer II or III
Position ID: # EB-1656364038
Date Posted: 11/8/2022 1:07:46 PM
Location: Denver, CO
Industry: Medical
Salary: $70,000 - $135,000

Job Description

Field Service Engineer II or III

Scope of Duties:
Experienced engineers functioning as primary technicians, trainers, and subject matter experts. They exemplify the behaviors and attitudes that make service successful within the radiation oncology industry. We will invest from the start of employment to develop the employee from a professional and technical aspect.
This role is critical to executing and advancing company’s service model. The core responsibilities for this position include:
• Performs on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
• Determines most cost-effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.

Other Specific Functions or Duties:
• Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers’ equipment always operates efficiently. Works without direct supervision.
• Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
• Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other company parties.
• Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.
• Maintain a high degree of professional knowledge and safety consciousness according to company guidelines in order to perform activities under the safest working conditions.
• Assist in the development of new servicing techniques and the writing of service documentation.
• Be an active participant in the RSEA community.
• Provide training to other field service personnel through various means including classroom, one-on-one, and on the job training.
• Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge:
• Expert professional experience with electronic and electro-mechanical engineering,
testing equipment used for verification, checkout, and calibration of electronic
equipment. [4-9 year for FSE II / 10+ years’ experience for FSE III]
• Sound knowledge of and professional technical experience with micro-computers/PC
based systems.
• Client focused attitude.
• Articulate and skilled in interpersonal communication
• Sound computer usage and debugging skills.
• Ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Identify and resolve simple imaging system defects.

Position Details:
Location: Denver, CO
Salary: Starting base of $70K -$95K(FSE II) and $95-$135k (FSE III), depending on experience and Cost of Living + $5K bonus at 6 month review + Overtime + car stiped ($700)/monthly)+ 3% annual bonus + cell phone paid + laptop + all travel & gas paid +
Benefits: Med/ Dental/ Vision; STD & LTD; profit sharing; 401k w/ match; PTO; Paid holidays
Schedule: Primarily M-F. Some weekends or evening hours for emergency support coverage.
Travel: Area travel, home every night with occasional overnight travel with advanced notice.


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Field Service Engineer II
Position ID: # EB-1875786203
Date Posted: 11/8/2022 1:02:07 PM
Location: Hattiesburg, MS
Industry: Medical
Salary: $70,000 - $95,000

Job Description

Field Service Engineer II

Scope of Duties:
Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust at their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.
This role is critical to executing and advancing company’s service model. The core responsibilities
for this position include:
• Perform on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Diagnose mechanical, hardware, software and systems failures, using est. procedures.
• Determine most cost-effective repair/resolution to minimize customer downtime.
• Prepare reports for analysis of product failure trends and service ability issues.

Other Specific Functions or Duties:
• Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers’ equipment always operates efficiently. Works under limited direct supervision.
• Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
• Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken, and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other company parties.
• Be an active participant in the RSEA community.
• Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.
• Maintain a high degree of professional knowledge and safety consciousness according to company guidelines in order to perform activities under the safest working conditions.
• Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge:
• Expert professional experience with electronic and electro-mechanical engineering,
testing equipment used for verification, checkout, and calibration of electronic
equipment. [4-10 years’ experience]
• Sound knowledge of and professional technical experience with micro-computers/PC
based systems.
• Client focused attitude.
• Articulate and skilled in interpersonal communication
• Sound computer usage and debugging skills.
• Ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Identify and resolve simple imaging system defects.

Position Details:
Location: Hattiesburg, MS
Salary: Starting base of $70K -$95K, depending on experience + $5K bonus at 6 month review + Overtime + car stiped ($700)/monthly)+ 3% annual bonus + cell phone paid + laptop + all travel & gas paid +
Benefits: Med/ Dental/ Vision; STD & LTD; profit sharing; 401k w/ match; PTO; Paid holidays
Schedule: Primarily M-F. Some weekends or evening hours for emergency support coverage.
Travel: Area travel, home every night with occasional overnight travel with advanced notice.


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Field Service Engineer I
Position ID: # EB-5509004453
Date Posted: 11/8/2022 12:55:59 PM
Location: Milwaukee, WI
Industry: Medical
Salary: $50,000 - $70,000

Job Description

Field Service Engineer I

Scope of Duties:
This is an entry level technician with a baseline recommended skillset and a strong desire to learn how to service and repair a variety of radiation producing medical equipment. This candidate / employee has no or limited experience with the equipment we support. We will invest from the start of employment to develop the employee from a professional and technical aspect.
This role is critical to executing and advancing company’s service model. The core responsibilities for this position include:
• Perform on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Diagnose mechanical, hardware, software and systems failures, using est. procedures.
• Determine most cost-effective repair/resolution to minimize customer downtime.
• Prepare reports for analysis of product failure trends and service ability issues.

Other Specific Functions or Duties:
• Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers’ equipment always operates efficiently. Works under limited direct supervision.
• Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
• Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other company parties.
• Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.
• Maintain a high degree of professional knowledge and safety consciousness according to RS&A guidelines in order to perform activities under the safest working conditions.
• Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge:
• Expert professional experience with electronic and electro-mechanical engineering,
testing equipment used for verification, checkout and calibration of electronic
equipment. [1-3 years experience]
• Sound knowledge of and professional technical experience with micro-computers/PC
based systems.
• Client focused attitude.
• Articulate and skilled in interpersonal communication

Position Details:
Location: Milwaukee/ Madison area, WI
Salary: Starting base of $50K -$70K, depending on experience and Cost of Living for area + $5K bonus at 6 month review + Overtime + car stiped ($700)/monthly)+ 3% annual bonus + cell phone paid + laptop + all travel & gas paid +
Benefits: Med/ Dental/ Vision; STD & LTD; profit sharing; 401k w/ match; PTO; Paid holidays
Schedule: Primarily M-F. Some weekends or evening hours for emergency support coverage.
Travel: Area travel, home every night with occasional overnight travel with advanced notice.


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Equipment Service Technician
Position ID: # EB-7460163095
Date Posted: 11/2/2022 3:21:50 PM
Location: Santa Clara, CA
Industry: Medical
Salary: $75,000 - $77,000

Job Description

Company Description: Our client is a leading provider of infection prevention and other procedural products and services. The company is focused primarily on healthcare, pharmaceutical and medical device Customers. Their mission is to help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The company offers Customers a unique mix of innovative capital equipment products, such as sterilizers and washers, surgical tables, lights and equipment management systems and connectivity solutions such as operating room integration; consumable products such as detergents and gastrointestinal endoscopy accessories and other products; services, including equipment installation and maintenance, microbial reduction of medical devices, instrument and scope repair solutions, laboratory services and off-site reprocessing.

Position Description: Equipment Service Technician
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

What you will do:
The Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other products as needed.

• Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems.
• Perform preventive and corrective maintenance required on and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote the company’s growth through identifying sales opportunities and recommending the company’s products/services to customers.
• Communicate promptly and efficiently with customers providing informative status updates.
• Be a positive ambassador for the company at Customer sites.
• This position may be elevated to an Equipment Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.

What do you need:
• High School Diploma or GED with minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive) Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement
• Customer and team engagement experience
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems)
• Effective written and verbal communication skills
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements
• Ability to work flexible hours, sometimes outside “normal business hours” and may include overnight travel
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info)

Compensation & Benefits:
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. Our client wouldn’t be where it is today without their incredible, talented people. That’s why our client shares in the success together by rewarding you for your hard work. Hiring people who are in it for the long run with the company is their ultimate goal.

We offer a comprehensive benefits package, including:
• Pay: $75 - $77k + OT eligible
• Add-on sales plan: 7.5% of any additional services that you add-on to customers
o Should be an additional $10k - $50k annually
• Annual merit bonus and incentive plans
• Company vehicle, uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Service training and coaching program
• Medical, vision, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Tuition assistance
• Opportunities for advancement




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MedBank Implementation Analyst
Position ID: # EB-1298709091
Date Posted: 11/2/2022 2:04:06 PM
Location: Indianapolis, IN
Industry: Medical
Salary: $30 - $35

Job Description

Position Description: MedBank Implementation Analyst ($30 – 35/hr, plus OT)

We are looking for a friendly & enthusiastic candidate to join our team that has a high level of independence & ownership, loves to provide excellent customer service, and likes to travel. The responsibilities of this candidate include but are not limited to: coordination of implementation project plan, onsite implementation of MedBank hardware and software solutions, and client clinical staff training on system utilization. Team projects can range anywhere from 1-2 implementations per week, to multiple implementation projects across several consecutive weeks.

You will travel Monday through Friday most weeks, with every 5th or 6th week being a non-travel/remote week
8-week training program


Qualifications:

Strong computer (windows-based machines) and basic IT skills/aptitude
Strong organizational and project management skills
Self-management; work independently and effectively
Agility to adapt to new hardware & software applications quickly
Excellent Customer Service (face of the organization) and passion for amazing client experiences!
Excellent Communicator (ownership of everything, good comms when there’s a problem); able to deliver clear and effective oral and written communication
Effective problem-solver
Preferred Experiences include:
Healthcare industry experience
Comfortable training small groups
Works well in a dynamic team environment
Understanding of interaction of software/hardware applications and accessories
Exposure to software interface technologies
Efficient in general Excel functions
Salesforce CRM knowledge


Physical Requirements:

Must be able to lift a minimum of 70 lbs.
This position involves pushing, pulling, stooping, bending and lifting.


Work Environment:

Travel may range from 75% - 80%, overnight travel included (travel is Monday through Friday, most weeks), with one non-travel/remote week every 5th or 6th Travel is primarily via commercial air.
Position requires flexible working hours, including occasional nights and weekends.
Ability to work independently from home office.
Must possess and maintain a valid driver’s license and meet company auto safety standards.
Upon hire must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
Position Details:

Location: Central Region Major Cities (Chicago, Dallas, Houston, Indy, Cincy, Detroit, Cleveland, St. Louis, Kansas City, Denver, Nashville)


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Field Service Engineer
Position ID: # EB-1270898090
Date Posted: 10/26/2022 2:19:09 PM
Location: Seattle, WA
Industry: Medical
Salary: $75,000 - $80,000

Job Description

Job Title: Field Service Engineer

Position Description:
Provide field support on Company equipment both in and outside of assigned territory as required. Install, remove, repair, upgrade, and perform preventative maintenance with a high level of skill, detail, and account management.

Location: Portland, OR and or Seattle, WA, Columbus. OH
Reports to: Director of Field Service
Salary: $75 – 80K plus structured OT for salary and quarterly bonuses and car allowance
Schedule: Up to 70% overnight can be expected.

Company Benefits:
Company offers an outstanding benefits package which includes competitive compensation and bonus structure, generous paid time off and company paid holidays, comprehensive medical, dental and vision packages, company matching 401K, interactive and dedicated training and support, and tuition reimbursement. They also have a program in place that will help new hires certify as Lean Six Sigma Black Belts with additional monetary assistance for PMP, PE or other relatable certification.

Major Responsibilities:
• Responsible for providing field support on Company equipment in and out of an assigned territory.
• Maintains a high level of White Glove Service and Customer Interaction.
• Focus on precise and detailed Service Reporting.
• Provide field support on Company equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
• Proficiency in laser technology.
• Maintains an average repeat call rate of 5 % or less.
• Responsible for all daily logistical matters and departmental tasks as assigned.
• Maintains personal inventory location with 5 % variance.
• Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
• Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
• Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.

Required Qualifications:
• Trade school certification, military certifications, etc. all required | Associates Degree ideal, but not required
• 5+ years’ experience in electronics troubleshooting
• Ability to read and interpret schematics
• Ability to work with other employees as a team.
• Strong customer service skills

Keys to Success:
The importance of your professional demeanor and ability to sell yourself cannot be overstated. Company knows you are most likely coming into this role with no previous corporate service experience, but they also know that military candidates bring a unique skill set to the table, so it’s up to you show you can make that leap. Company is looking for commitment to their culture and core values, (sound familiar?), show them how much that means to you as well.

Why Company:
Company offers employees a unique culture and broad career opportunities for movement within the company. Management encourages employees to take on new responsibilities, share ideas and contribute innovative solutions that help the company achieve its goals. They also foster a culture of high performance and excellence by offering employees tools and resources for professional development, and a diverse menu of professional training, rewards and recognition programs that reinforce the value of a job well done.
• Growth Potential – This is your opportunity to break into a growing industry with a company that has been an industry leader for years. Healthcare is growing at an unprecedented rate, and high performers have an opportunity to experience personal/professional growth and income potential.
• Dynamic Environment – Directly interact with direct reports, investors, clients and upper management on a daily basis and no two days are ever the same.
• Job Matters – The products Syneron markets will help millions of people seeking treatment for all types of skin/personal improvement products and procedures. Not only is there potential for personal financial success, you will help people and make a definitive difference in their quality of life.


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