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Description

Position Details:

Title: Field Service Technician
Location: SF Bay Area, CA
Shift: First Shift
Compensation: $80K base DOEQ / vehicle provided / OT as needed (avg of 5 hrs per week)
Benefits: You will have the best of two worlds; the advantage of working for a global company and the opportunity to share your knowledge and experiences across boundaries, but also the feeling of working in a company where your voice is heard. Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, and participation in a company vehicle program, credit card and phone. Our client believes strongly in promoting from within, you have the opportunity to relocate or promote in other areas of the company based off of performance and goals.
Travel: Must be flexible for travel within the region (can expect to travel within the bay and up towards Vacaville).
Vaccine Requirement: Required.

Position Description:
• Provide on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers within their territory.
• Maintain positive, professional communication with customers, regional team members and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Provide technical assistance to the Field Sales team.
• Maintain all service contracts in accordance with service policies and procedures. This includes, assisting with identifying potential service contract customers.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Make decisions based on policies and procedures and discuss and refer unresolved customer service issues to the respective Service Regional Manager.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
• Build quality into all aspects of work.

Requirements:
• Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering and/or technical discipline; or equivalent military training and experience with emphasis in electronics technology.
• Technically proficient in using schematics, systems diagrams and repair/replacement procedures to troubleshoot, repair and calibrate of assigned products in the territory.
• Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors etc.
• Well-organized, able to carry out tasks with minimum supervision.
• Able to present service solutions that meet customer needs.
• Exhibit high level of critical thinking ability.
• Customer-oriented and strong interpersonal skills.
• Strong verbal and written communication skills.
• Basic to intermediate Microsoft skills in Word, Excel and Outlook.
• Must have a valid drivers’ license.

Description

Position Details:

Title: Field Service Technician
Location: Houston, TX
Shift: First Shift
Compensation: $65K – $75K DOEQ / vehicle provided / OT as needed (avg of 5 hrs per week)
Benefits: Best of both worlds, along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, and participation in a company vehicle program, credit card and phone. Our client believes strongly in promoting from within, you have the opportunity to relocate or promote in other areas of the company based off of performance and goals.
Travel: Must be flexible for travel within the region (40% - 75% with some overnight travel). Expect first 6 months to be training focused up to 2 weeks paid training (TX, NY, NJ).
Vaccine Requirement: Required.

Position Description:
• Provide on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers within their territory.
• Maintain positive, professional communication with customers, regional team members and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Provide technical assistance to the Field Sales team.
• Maintain all service contracts in accordance with service policies and procedures. This includes, assisting with identifying potential service contract customers.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Make decisions based on policies and procedures and discuss and refer unresolved customer service issues to the respective Service Regional Manager.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
• Build quality into all aspects of work.

Requirements:
• Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering and/or technical discipline; or equivalent military training and experience with emphasis in electronics technology.
• Technically proficient in using schematics, systems diagrams and repair/replacement procedures to troubleshoot, repair and calibrate of assigned products in the territory.
• Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors etc.
• Well-organized, able to carry out tasks with minimum supervision.
• Able to present service solutions that meet customer needs.
• Exhibit high level of critical thinking ability.
• Customer-oriented and strong interpersonal skills.
• Strong verbal and written communication skills.
• Basic to intermediate Microsoft skills in Word, Excel and Outlook.
• Must have a valid drivers’ license.

Description

Position Details:

• Title: Controls Technician II
• Location: Buford, GA
• Shift: 2nd shift, Sunday 2pm start, Mon – Thurs 4PM start.
• Compensation: $30 - $37hr, + $1 shift differential, + OT
• Benefits: Med/Den/Vis, PTO plus more!
• Travel: None

Position Description: Responsibilities include:
• Ensure effective preventative maintenance plans/schedules for all facility equipment and systems.
• Diagnose Materials Handling Equipment and Automated Picking System-related error conditions occurring in the Distribution Center and repair appropriately.
• Oversee any maintenance, modifications, and/or system upgrades.
• Perform routine preventive maintenance tasks.
• Maintain CMMS/EAM system on repairs required and performed on equipment.

Requirements: Include but not limited to:
• Technical vocational training, or equivalent combination of experience and education
• Ability to read and interpret CAD layouts, illustrated parts breakdown (IPB) diagrams, and electrical circuitry diagrams and drawings.
• Ability to diagnose and repair electrical and mechanical issues. Issues may include the testing, replacement or repair electrical systems including three phase or single phase electrical systems up to 600volts, AC or DC motors, power supplies, frequency drives, servo drives, transformers, motor starters, proximity sensors, encoders, photo eyes, programmable logic controllers (PLC), HMI’s, PLC Inputs/Outputs
• Ability to operate and diagnose all chill water plant systems including chillers, cooling towers, boilers, pumps , BAS, HVAC, water treatment.
• Ability to troubleshoot communication issues with devices connected to the MHE network or other networks such as PROFIBUS, BACNET, LONWORKS, PROFINET, CAN-BUS, ASI, Etc. Skills to include an understanding of device IP addressing, network switches, etc.

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Controls Engineer positions with a global single-use medical device manufacturer leveraging expansive capabilities and best-in-class processes to produce Class I, II and III products.

Position Details
Location: Buffalo, NY
Compensation: $102K-$117K, will relocate
Shift: 7am-3pm Monday-Friday
Benefits: Top tier benefits package including Medical, Dental, Vision, Paid Holidays
Vaccine Requirement: None

Position Description
As a Controls Engineer, you will Design, develop, and test all aspects of control systems and components, equipment, and machinery.

Position Requirements
• Engineering background (degree not required).
• Experience in robotics, electrical, manufacturing.
• PLC based hardware and software experience.
• Ideal fit for this position is a civilian or military candidate with a bachelor's degree with an engineering focus.
• Experience in software programming will be essential to the troubleshooting of equipment. Someone capable of developing and managing all automations within the facility.
• Strong problem-solving acumen, excellent communication skills, and ability to work independently is key for a candidate to be successful.

Description

Position Details:

Title: Install Project Specialist  

Location: Los Angeles, CA

Shift: First Shift

Compensation: $35 - $40+/hr if straight out of the military, $45- $55/hr if post military retread DOEQ / vehicle provided / OT as needed (avg of 5 hrs per week)

Benefits: As a team member you will have the best of two worlds; the advantage of working for a global company and the opportunity to share your knowledge and experiences across boundaries, but also the feeling of working in a company where your voice is heard.  Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, and participation in a company vehicle program, credit card and phone.  Getinge believes strongly in promoting from within, you have the opportunity to relocate or promote in other areas of the company based off of performance and goals.    

Travel: Must be flexible for travel within the SoCal region (SD-LA-Ventura)

Vaccine Requirement: Required.

 

Position Description:

The Installation Project Specialist is responsible for ensuring the highest quality installation of Getinge equipment by following manufacturer’s instructions.  The Installation Project Specialist will work closely with the Project Manager to coordinate all order activities. The Installation Project Specialist is responsible for attending customer meetings and verifying installation site readiness. Responsibilities also include scheduling installation resources as well as oversight of the 3rd party contractors. 

Assist in the evaluation and certification of contractors.
Develop non-standard cost quotes
Act as the technical subject matter expert (SME) for Project Managers
Conduct Pre-PO site inspections to identify any non-standard requirements.
Conduct pre-installation site inspections to ensure installation site readiness. Represent company interests at pre-installation meetings. Interface with customers pertaining to work requirements and protocols.
Ensure quality installation services at customer establishments in accordance with established procedures and techniques, using proper tools, test equipment, and components.
Determine the appropriate staffing levels required for installations and schedule install staff.
Provide direction on installation of Getinge products for both union and non-union contractors with onsite presence required when needed.
Ensure all site labor is aware of site requirements (for example, working hours, safety equipment and training, reporting structure, etc.)
Provide feedback to Project Managers on contractor progress and capability.
Work closely with designated Project Manager on jobs to secure proper coordination of all installation activities.
Perform installations when needed according to Getinge specifications and verify equipment operation per manufacturer specifications.
Ensure equipment is fully operable for Service to complete Checkout and begin handling warranty calls.
Comply with all health and safety codes and procedures, as mandated by Getinge policies, customer/contractor requirements, and regulatory agencies.
Establish and maintain positive and cooperative working relationships with customers, contractors, and all Getinge personnel.
Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Getinge and others. Participate in training seminars, meetings, and on-the-job training programs.
Accurately prepare and submit all required reports, within the timeframe specified.
Maintain expenses and limits established by company policy.
Promote company products and services.
Perform other related duties as assigned.
 Requirements:

Associates Degree in a technical discipline or equivalent (i.e. military training program), or equivalent combination of education and experience.
Minimum 5 years demonstrated hands-on trouble shooting experience, including ability to apply technical expertise and make judgments regarding systems and equipment of considerable complexity.
Preferably 3 years’ experience in an elevated field technical service level position.
Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications.
Strong verbal and written communication skills.
Exceptional troubleshooting, diagnostic skills, and the ability to interpret blue prints and installation drawings.
Must travel as required to customer. Must be able to operate an automobile (valid driver’s licensed required). Extensive travel, by both vehicle and airplane (>85%) may be required depending on the location of projects.
Must be able to interpret and manipulate data from computer-generated reports, software programs, and written correspondence.
Must be able to safely and correctly manipulate and utilize required hand tools.
Ability to work a flexible schedule. Start and end times for an 8-hour shift will flex to meet customer demands.
Must be able lift 75lbs

Supervision/Management Of Others:

Functional/technical supervision of outside contractors and service providers
 Internal and External Contacts/Relationships

Project Management
Customers
Field Service management and employees
3rd party contractors
Sales
Sales Support
Environmental/Safety/Physical Work Conditions

Ensures environmental consciousness and safe practices are exhibited in decisions and work tasks
Use of computer and telephone equipment and other related office accessories/devices to complete assignments
May work extended hours during peak business cycles
75lb lifting requirement
Must have valid drivers license and the ability travel domestically (potential for international travel)
Travel 85%+ to project sites

Description

Position Details:
• Title: Field Service Rep
• Location: Detroit, MI
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$65K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

• Vaccine Requirement: This position requires the COVID Vaccination, as the primary customers are hospitals in your assigned territory.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on the company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.

Description

Position Details:

Title: Maintenance Mechanic
Location: Buffalo, NY
Shift: 11pm-7am, Sunday night-Thursday night
Compensation: $25-30/hr
Benefits: Top tier benefits package including Medical, Dental, Vision, Paid Holidays
Travel: None
Vaccine Requirement: None

Position Description:

As a Maintenance Mechanic, you will be responsible for setting up and repairing a variety of automation equipment. Using hand and power tools, you will repair or replace defective parts, materials, or equipment. All work must be done in accordance with diagrams, sketches, operation manuals, and manufacturer specifications.

Requirements:

• Strong mechanical aptitude
• Experience working in an industrial and manufacturing environment

Description

Title: Field Service Engineer
Location: Columbus, OH
Shift or Travel: First Shift (M-F) / travel within the greater region with up to 3 overnights per week
Compensation: $75k base depending on experience and qualifications plus bonus
Benefits: Company Vehicle with Personal Use Allowance, Phone & Internet Reimbursement, 8% 401k Match (dollar for dollar!), Comprehensive Health Care Benefits, Company paid Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement
C-19 vaccine requirement: Required

Position Description:
Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex company instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Essential Functions:
• Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on company instruments and systems.
• Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
• Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
• Escalates and communicates unresolved technical issues.
• Advises customers regarding the proper orientation, maintenance and troubleshooting of company instruments and systems.
• Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
• Promotes service contracts and follows-up on service contract renewal through customer relationships.
• Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
• Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
• Responsible for the oversight and accuracy of assigned Service Inventory.

Secondary Functions:
• Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
• Performs other duties and responsibilities as assigned by the Area Service Manager.

Requirements:
• Valid driver's license
o No DUIs and no more than 1 traffic violation within the last 3 years
• Technical Associates degree (i.e., Electronics, Biomedical Engineering, Medical Technology), professional experience or military electronics experience required.
• Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
• Ability to communicate effectively with customers, peers and management through oral and written presentations I reports.
• Must have good MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations.

Description

Title: Field Service Engineer
Location: Salt Lake City, UT
Shift or Travel: First Shift (M-F) / travel within the greater region with up to 3 overnights per week
Compensation: $80k - $85k base depending on experience and qualifications plus bonus
Benefits: Company Vehicle with Personal Use Allowance, Phone & Internet Reimbursement, 8% 401k Match (dollar for dollar!), Comprehensive Health Care Benefits, Company paid Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement
C-19 vaccine requirement: Required

Position Description:
Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex company instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Essential Functions:
• Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on company instruments and systems.
• Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
• Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
• Escalates and communicates unresolved technical issues.
• Advises customers regarding the proper orientation, maintenance and troubleshooting of company instruments and systems.
• Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
• Promotes service contracts and follows-up on service contract renewal through customer relationships.
• Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
• Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
• Responsible for the oversight and accuracy of assigned Service Inventory.

Secondary Functions:
• Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
• Performs other duties and responsibilities as assigned by the Area Service Manager.

Requirements:
• Valid driver's license
o No DUIs and no more than 1 traffic violation within the last 3 years
• Technical Associates degree (i.e., Electronics, Biomedical Engineering, Medical Technology), professional experience or military electronics experience required.
• Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
• Ability to communicate effectively with customers, peers and management through oral and written presentations I reports.
• Must have good MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations.

Description

Title: Field Service Engineer
Location: Canton, OH
Shift or Travel: First Shift (M-F) / travel within the greater region with up to 3 overnights per week
Compensation: $80k - $85k base depending on experience and qualifications plus bonus
Benefits: Company Vehicle with Personal Use Allowance, Phone & Internet Reimbursement, 8% 401k Match (dollar for dollar!), Comprehensive Health Care Benefits, Company paid Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement
C-19 vaccine requirement: Required

Position Description:
Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex company instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Essential Functions:
• Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on company instruments and systems.
• Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
• Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
• Escalates and communicates unresolved technical issues.
• Advises customers regarding the proper orientation, maintenance and troubleshooting of company instruments and systems.
• Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
• Promotes service contracts and follows-up on service contract renewal through customer relationships.
• Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
• Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
• Responsible for the oversight and accuracy of assigned Service Inventory.

Secondary Functions:
• Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
• Performs other duties and responsibilities as assigned by the Area Service Manager.

Requirements:
• Valid driver's license
o No DUIs and no more than 1 traffic violation within the last 3 years
• Technical Associates degree (i.e., Electronics, Biomedical Engineering, Medical Technology), professional experience or military electronics experience required.
• Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
• Ability to communicate effectively with customers, peers and management through oral and written presentations I reports.
• Must have good MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations.

Description

Position Details:
Title: FIELD SERVICE TECHNICIAN I
Location: Oklahoma City, OK
Shift: M-F from 8am-5pm with weekends and evenings as needed
Compensation: $24-$25/hr +OT
Benefits:
Company truck is provided stocked with tools
Gas reimbursement
Company card – per diem up to $85/day
$125/month for cellphone
Travel: Your service region will cover the state of Oklahoma. You will need to be able to travel during training – there will be some shadowing within your territory and a 2-week training in Charlotte, NC for hands-on training at Linet warehouse.
Vaccine Requirement: Yes – depending on the hospital standards.


Position Description: Your main responsibility will be to provide assignments to complete installation, troubleshooting and repair of company and non-company products in hospitals and healthcare facilities. You will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.


Requirements:
5 years related experience and/or training
Advanced electro-mechanical repair and troubleshooting skills.
Associates degree (Electrical, Electronics, Mechanical or Fluidics) or military equivalent.
2+ years Field Service experience in the Medical Equipment Industry is a bonus but not required.
Must have valid driver’s license.
Clean driving record looking back 5 years.
Excellent computer and technology skills with regards to software

Description

Position Details:

Title: Field Service Engineer
Location: North Smithfield, RI (~24-minute drive from Providence)
Shift: Typical 8-hour dayshift; M-F
Compensation: $70k-$90k + Commission & bonus pay
Benefits:
401(k) matching
Medical, Dental, Vision
Health savings account
PTO
Parental leave
Relocation assistance for the correct candidate
Tuition reimbursement
Travel: There are 72 systems in the field to service. Currently, the most common areas, nationally, to service are in FL, TX, CA, NY, and MA. The two common international service areas are in the UK and Ireland. You will be on the road 2-3 days/week. Any travel beyond a 4-hour commute will result in flight time to reach your next service area. Travel will consist of 75% domestic and 25% international.
Vaccine: COVID-19 is mandatory vaccine for this opportunity – exceptions are documented medical or religious reasons


Position Description: As a Field Service Engineer of Company servicing the UltraClear Lasers, your main responsibility will be customer facing while helping to accelerate the growth of the business. In this position you will be responsible to perform service support (install, repair, upgrade) and preventative maintenance for the equipment, systems, and sub-systems at customer sites. The goal is to expand the service team by paving the way for future service team members by expanding and cultivating client relationships nationally and internationally. You will be reporting to and working closely with Director of Service.



Requirements:
Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent
Pneumatics – cooling systems knowledge
Must be customer oriented – self driven.
Must have an active passport and no travel restrictions.
Must have a valid and active driver’s license with a clean driving record dating back at least 5 years.
Ability to travel, work flexible shifts.
Ability to adapt to changing work schedules.
Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
Knowledge of optics, electronics, cooling systems, power supplies and laser systems.
Computer knowledge: DOS, Word, and Excel
Ideal Military Fit: Avionics Technician, Electronics Technician, Nuclear Electronics Technician, and/or Fire Controlman with a strong interest and/or foundation in Lasers.

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Territory Manager

Position Details:
Title: Territory Manager
Location: Southern, CA
Shift: M-F
Compensation: $75k Base, $170 OTE
Benefits:
• $75k base, DOE, $170k+ OTE
• Car allowance and travel reimbursement program
• 2 weeks’ vacation + 1 week of sick PTO
• Employee and Dependent Health Insurance
• Optional FSA/DCA
• Dental, Vision, Life Insurance
• Voluntary Pet Care benefit
• 401(k)
• Employee Assistance Program (mental health, child & eldercare issues, etc.)
• Star??ng at $1,000 Employee Referral Bonus program
• Company Wellness and Culture Club programs
Travel: Local travel will be required
Vaccine Requirement: No
Position Description | Territory Manager
The Territory Manager is going to drive medical sales in the entire Southern California area. Prior experience in laboratory sales is required, with recent experience in Molecular Diagnostics within Urology, Urogynecology, or Oncology is highly preferred. The Territory Manager will build long-term, high-level relationships with clinicians and staff, consistently and successfully Marketing company tests with skill and integrity, establishing credibility and trust with customers, prospects, and colleagues.
Requirements:
• Prior laboratory sales experience is required.
• Prior call point experience with Urology, Urogynecology, Oncology, infectious Disease, and related practices is required

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Production Supervisor

Position Details:
Title: Production Supervisor
Location: Skaneateles Falls, NY (Relocation offered)
Shift: 2nd Shift, 2:45pm start
Compensation: $85 - $115 (plus annual incentive bonus)
Benefits: Robust benefit package
Covered travel expenses for interviews.
Position Description | Production Supervisor
• Ensure effective employee relations. Provide employee coaching and development.
• Ensure the Environmental, Health and Safety framework is understood and followed.
• Build accident reports and perform accident investigations. Implement corrective actions.
• Balance quality, efficiency, cost, delivery, and employee morale to achieve desired results in all areas. Work to continuously improve all areas. Follow lean manufacturing methods.
• Ensure all regulatory requirements are met. Participate in Be-Ready quality audits.
• Review production plan, moving labor to meet schedule attainment.
• Handle departmental performance metrics, Tier 1 (cell measure boards) & Tier 2 (Gemba boards).
• Provide leadership to the Gemba teams through daily/weekly project meetings and 5S audits.

Requirements:
• HS diploma / GED with 7 or more years of leadership experience OR Associate’s degree with 3 or more years of leadership experience. Bachelor’s degree preferred.
• Experience in Manufacturing/Production environment preferred.
• Excellent verbal and written communication and mentoring skills.
• Ability to problem solve.
• Excellent organization skills and attention to detail.
• Strong supervisory and leadership abilities.
• Ability to prioritize tasks and to delegate them when appropriate.
• Excellent time management

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Territory Manager

Position Details:
Title: Territory Manager
Location: Denver, CO
Shift: M-F
Compensation: $75k Base, $170 OTE
Benefits:
• $75k base, DOE, $170k+ OTE
• Car allowance and travel reimbursement program
• 2 weeks’ vacation + 1 week of sick PTO
• Employee and Dependent Health Insurance
• Optional FSA/DCA
• Dental, Vision, Life Insurance
• Voluntary Pet Care benefit
• 401(k)
• Employee Assistance Program (mental health, child & eldercare issues, etc.)
• Star??ng at $1,000 Employee Referral Bonus program
• Company Wellness and Culture Club programs
Travel: 25-30%
Vaccine Requirement: No
Position Description | Territory Manager
The Territory Manager is going to drive medical sales in Colorado and New Mexico. Prior experience in laboratory sales is required, with recent experience in Molecular Diagnostics within Urology, Urogynecology, or Oncology is highly preferred. The Territory Manager will build long-term, high-level relationships with clinicians and staff, consistently and successfully marketing company tests with skill and integrity, establishing credibility and trust with customers, prospects, and colleagues. Travel, including some overnight visits, is required.
Requirements:
• Prior laboratory sales experience is required
• Prior call point experience with Urology, Urogynecology, Oncology, infectious Disease, and related practices is required
• Ability to present, negotiate, and close in an effective manner

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Maintenance Mechanic

Position Details:
Title: Maintenance Mechanic
Location: Millville, NJ
Shift: Mon-Friday 2nd shift, 3p-11p
Compensation: $19.89-$23.49 + shift differential and OT! Call in Bonuses + Quarterly bonus based on attendance and production! This is a Union position and has a set procedure for pay raises.
Benefits: Attractive total compensation package; Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options; 401(k) Plan with employer match, and more!
Travel: This position is on site at the Millville facility. All PPE provided + $$ for protective footwear.
Position Description | Maintenance Mechanic
• You will repair and maintain machinery and mechanical equipment such as fans, motors, pneumatic and hydraulic systems, and compressors, etc.
• You will repair and maintain all electrical equipment; repair and maintain all production machines and equipment, such as vials machines, gauging systems, conveyors, transfers, sulfur systems, lehrs, auto packers, vision systems, shrink machine, etc.
• You will repair and maintain utilities, air handling equipment, normal plant lighting, and material handling equipment.
• You will also perform all instructed preventative maintenance as scheduled.
Requirements:
• Mechanical and electrical ability and work experience.
• Be able to perform all critical job functions.
• The ability to communicate both orally and in writing.
• Must be able to read and interpret written documents when required. Average math skills are required.
• Ability to read and understand calipers, attribute gauges, blueprints & spec sheets.
• Must have mechanical and electrical ability.
• Must have good attendance, good attitude, and good job performance.
• High school diploma or GED

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Technical Business Analyst (Manager Professional Services)

Position Details:
Location: Remote / Flexible
Shift: Normal Day Shift
Compensation: $120k – 140k base.
Benefits: Our benefits are aimed at supporting the diverse needs of their workforce and making a difference for you at work, at home, and in your future. Depending on your location, we offer a range of benefits.
Travel: 25-30%
Vaccination: Upon hire must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, and COVID-19.
Position Description: Technical Business Analyst
The Manager Professional Services, Project Management is a management position responsible for leading and running the Project Management Team. Project Management leads implementation projects, manage all aspects of the financial backlog management process to meet revenue delivery goals, and are ultimately responsible for the outcome of each project. Specific responsibilities include:

• Support strategic direction of our Medication Management System (MMS) and provide leadership to the Project Management organization.
• Development and management of project / program management processes and tools.
• Management and oversight of the Central Fill implementation process.
• Responsible for ensuring the successful implementation of our products.
• Development and management of effective practices, tools, and standards for communicating information to teams, peers, executive leadership, and customers implementation activities.
• Establishes strong collaborative relationships at all levels within the company, customer, and prospect facilities.
• Drives collaboration with Sales to support processes including pre-sales, contract / quote support, Quarterly Business Reviews, etc.
• Management of accurate financial forecasting and delivery on monthly and quarterly revenue budgets.
• Responsible for customer engagement, satisfaction, account management, and handling critical issues as assigned.

• Build strong team environment, culture of partnership, collaboration, continuous improvement, and customer excellence.
• Ensures project and program manager readiness to align with Organizational Readiness plans

Essential Duties & Responsibilities:

• Assisting in the preparation, handling, and supply of materials required for solar projects.
• Assembling, installing, and maintaining solar photovoltaic (PV) systems, following site assessments and schematics.
• Operating on-site machinery to optimize energy generation while upholding a safe working environment.
• Providing support and troubleshooting expertise for low, medium, and high-voltage equipment.
• Installing and maintaining electrical service equipment.
• Offering general site support and ensuring a clean and organized work environment.
• Maintaining meticulous records of job status and paperwork to facilitate efficient project management.
Skills, Duties and Tasks particular to the job:
• Possesses healthcare project management experience and demonstrates detailed knowledge and understanding of management methodologies and relevant clinical and IT operations.
• Understands customer medication management workflow and can supply / consult on best use of our products.
• Ability to lead complex and multi-faceted customer issues and relationships.
• Ability to absorb strategic product roadmap and articulate high-level vision with customer stakeholders.
• Ability to use governance and management tools to report and manage the health of all implementation projects and programs and all supporting methodologies.
• Experience hiring, developing, and leading a high performing team that demonstrates an understanding of how to work within the larger MMS organization.
• Results Orientation – leads team to achieve established goals in an effective manner.
• Ability to proactively identify and mitigate risk.
• Personal courage - takes appropriate risks, makes decisions and maintains responsibility for outcomes.
• Expertise in building and operationalizing processes and tools to meet the needs of the organization.

Qualifications:
• Bachelor’s Degree or equivalent combination of education and work experience is required.
• 5+ years career building in related areas with 2+ of those years including project management with proven success, preferably in a fast-paced, highly technical environment.
• Candidates with strong Military Veteran backgrounds in leadership and operations are highly thought of by the Hiring Manager and Team Leadership as a whole.
• Knowledge of industry-recognized project management methodologies with strong background in sophisticated automation and/or construction management.
• Prefer experience leading teams with experience implementing and supporting complex automation projects, healthcare IT software solutions and experience with capital equipment projects.
• Experience with managing virtual teams and demonstrated ability to lead in a matrixed environment.
• Must have strong skill leading business requirements meetings, initiatives, process, elicitation throughout the entire business application/workflow/process and software engineering/product engineering life-cycle for an organization with short term, mid-range, and long-term product life-cycles.
• Must be a master of influence, negotiations, persuasion, and a strong communicator with the ability to articulate all aspects of all issues to all involved parties both verbally, in writing, and through leading meetings and presentations.

Description

Title: Healthcare Laser Technician
Location: Report from home within a 45 min radius of Allentown, PA
Shift: Must be flexible for on call schedule - Schedule predetermined by manager.
Compensation: $40,000 - $47,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; PLUS, time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Paid Holidays PLUS 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – rare overnight travel only when needed.

Position Description: The company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient:

• Operate surgical laser and other medical devices and provide technical laser guidance to surgeons and staff prior to and during surgery.
• Perform pre-operative checklists, sterilization, laser calibrations.
• Review patient procedure requirements with surgeons and staff before the case.
• Conduct medical equipment inventories.
• Practice safe vehicle operations, safe workplace practices and laser safety techniques.
• Create a team oriented working relationship with both company employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.
• COVID Vaccination required.

Description

Title: Healthcare Laser Technician
Location: Report from home within a 45 min radius of North Boston metro area. (Woburn / Everett MA areas are ideal)
Shift: Must be flexible for on call schedule - Schedule predetermined by manager.
Compensation: $50,000 - $55,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; PLUS, time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Paid Holidays PLUS 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – rare overnight travel only when needed.

Position Description: Company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient:
• Operate surgical laser and other medical devices and provide technical laser guidance to surgeons and staff prior to and during surgery.
• Perform pre-operative checklists, sterilization, laser calibrations.
• Review patient procedure requirements with surgeons and staff before the case.
• Conduct medical equipment inventories.
• Practice safe vehicle operations, safe workplace practices and laser safety techniques.
• Create a team oriented working relationship with both employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.
• COVID Vaccination required.

Description

Title: Healthcare Laser Technician
Location: Report from home within a 45 min radius of Syracuse, NY
Shift: Must be flexible for on call schedule - Schedule predetermined by manager.
Compensation: $40,000 - $47,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; PLUS, time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Paid Holidays PLUS 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – rare overnight travel only when needed.

Position Description: The company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient:

• Operate surgical laser and other medical devices and provide technical laser guidance to surgeons and staff prior to and during surgery.
• Perform pre-operative checklists, sterilization, laser calibrations.
• Review patient procedure requirements with surgeons and staff before the case.
• Conduct medical equipment inventories.
• Practice safe vehicle operations, safe workplace practices and laser safety techniques.
• Create a team oriented working relationship with both company employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.
• COVID Vaccination required.

Description

Title: Healthcare Laser Technician
Location: Report from home - 45 min radius of Bridgeport, CT
Shift: Must be flexible for on call schedule - Schedule predetermined by manager.
Compensation: $50,000 - $55,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; PLUS, time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Paid Holidays PLUS 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – rare overnight travel only when needed.

Position Description: The company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient:

• Operate surgical laser and other medical devices and provide technical laser guidance to surgeons and staff prior to and during surgery.
• Perform pre-operative checklists, sterilization, laser calibrations.
• Review patient procedure requirements with surgeons and staff before the case.
• Conduct medical equipment inventories.
• Practice safe vehicle operations, safe workplace practices and laser safety techniques.
• Create a team oriented working relationship with both company employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.
• COVID Vaccination required.

Description

Title: Healthcare Laser Technician
Location: Report from home with office in Cincinnati, OH
Shift: Must be flexible for on call schedule - Schedule predetermined by manager.
Compensation: $40,000 - $47,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; PLUS, time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Paid Holidays PLUS 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – rare overnight travel only when needed.

Position Description: The company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient:

• Operate surgical laser and other medical devices and provide technical laser guidance to surgeons and staff prior to and during surgery.
• Perform pre-operative checklists, sterilization, laser calibrations.
• Review patient procedure requirements with surgeons and staff before the case.
• Conduct medical equipment inventories.
• Practice safe vehicle operations, safe workplace practices and laser safety techniques.
• Create a team oriented working relationship with both company employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.
• COVID Vaccination required.

Description

Position Details:
Title: Field Service Technician
Location: Dallas Fort Worth area, TX
Shift: First Shift
Compensation: $65K – $75K DOEQ / vehicle provided / OT as needed (avg of 5 hrs per week)
Benefits: As an employee you will have the best of two worlds; the advantage of working for a global company and the opportunity to share your knowledge and experiences across boundaries, but also the feeling of working in a company where your voice is heard. Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, and participation in a company vehicle program, credit card and phone. Our client believes strongly in promoting from within, you can relocate or promote in other areas of the company based off performance and goals.
Travel: Must be flexible for travel within the region (40% - 75% with some overnight travel). Expect first 6 months to be training focused up to 2 weeks paid training (TX, NY, NJ).
Vaccine Requirement: Required.

Position Description:
• Provide on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers within their territory.
• Maintain positive, professional communication with customers, regional team members and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Provide technical assistance to the Field Sales team.
• Maintain all service contracts in accordance with service policies and procedures. This includes, assisting with identifying potential service contract customers.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Make decisions based on policies and procedures and discuss and refer unresolved customer service issues to the respective Service Regional Manager.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
• Build quality into all aspects of work.

Requirements:
• Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering and/or technical discipline, or equivalent military training and experience with emphasis in electronics technology.
• Technically proficient in using schematics, systems diagrams, and repair/replacement procedures to troubleshoot, repair and calibrate of assigned products in the territory.
• Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors etc.
• Well-organized, able to carry out tasks with minimum supervision.
• Exhibit high level of critical thinking ability.
• Customer-oriented and strong interpersonal skills.
• Strong verbal and written communication skills.
• Basic to intermediate Microsoft skills in Word, Excel, and Outlook.
• Must have a valid drivers’ license.

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Proton Therapy Field Service Engineer positions with the world’s leading manufacturer of medical devices and software for treating and managing cancer.

Position Details
Location: Peoria, IL. Must reside within 1 hour of the facility and
Compensation: $70K – $80K, plus OT and shift differential
Shift: Rotating shifts to include nights and weekends.
• Must be able to work a variety of shifts, depending on assigned location: 1st, 2nd, or 3rd shift, 8 hr/day
• Compressed schedule of 10-12 hrs/day or night, 3 or 4 days/nights per week
• Rotating weekends
Travel: 15% or more
Benefits: Health and Insurance Coverage, PTO, 401(k), and education reimbursement
Vaccine Requirement: Yes

Position Description
As a Proton Therapy Field Service Engineer, your responsibilities will include:
• Be responsible for the overall on-site operation, maintenance, and performance of the Proton Therapy System.
• Company’s Proton Therapy Systems utilize the following subsystems:
o High Vacuum, Cryogenics and Superconducting Magnets, High Voltage applications (AC and DC), RF Power Delivery System, X-ray with Computer Tomography, Industrial Robots and Motion Control, Industrial PLC Controls, and Radiation Dosimetry
• Maintain a high degree of professional knowledge and safety consciousness, serving as a company liaison with the customer on technical and/or administrative matters.
• Perform all operational quality checks, including planned maintenance, Service Technical Bulletins, and upgrades in a timely manner.
• Provide accurate, detailed, and concise field service reports.
• Maintain FDA compliance by completing mandatory training and certifications on time.
• Become proficient in the use of internal software applications for the business and Proton System, such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI, and Treatment Control applications.
• Support other field service site roles including Site Safety Coordinator, Spare Parts Inventory Controller, and Radiation Safety Coordinator.
• Occupational exposure to radiation, live electrical work, working at heights, handling hazardous materials, and other occupational hazards pertaining to the maintenance of the Proton Therapy System.

Position Requirements
• Associate’s Degree in an Engineering Technologies field of study or 2 years applicable experience in military or high-tech industry required.
• Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies.
• Must be able to demonstrate intermediate level of knowledge in the proper use of the following tools:
o Mechanical: torque wrenches, precision gauges & levels, vernier scales, calipers & micrometers, drills, saws, taps & dies, lubricants & adhesives
o Electrical: digital multimeter, oscilloscopes, circuit/component tooling, soldering
• Good communication skills, written and spoken, with a customer-focused attitude.
• Fundamental knowledge of computer and network systems.
• Ability to lift 30-50 pounds and safely work at heights of up to 30 ft with a safety harness or in confined spaces.
• Ability to work with high voltage equipment and magnetic fields.

Description

Position Details: Field Service Technician

• Location: Live anywhere in the Midwest near a major airport. Also, San Diego or San Francisco
• Shift or Travel: M-F schedule, 80% travel required to travel to customer locations. Local technicians travel on Mondays and Friday
• Compensation: $85 to $90KK+ depending on qualifications
o Bonuses/Additional Compensation – $800 car allowance, eligibility for quarterly productivity bonuses up to $2250 per quarter
• Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.
• Vaccine Requirement: Yes

Position Description:
• Field Service Technician for services, installation, and qualification of our pharmaceutical processing equipment.
• Execution of maintenance and requalification activities
• Troubleshooting of equipment
• Execute IQ / OQ on all new installations
• Promote company service contracts, maintenance, and consumable products
• Perform Training for operators and on-site personnel

Requirements:
• Field Service experience with strong travel activity (regionally/nationally)
• Technical experience or education preferably electrical engineering
• Ability to work self-dependent with high level of travelling
• Ability to set up protocols and reports in the GMP environment
• Strong analytical thinking
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry or military SOPs
• Experience with HEPA filter testing and Calibration
• Comfortable demonstrating and providing operator training on company equipment with end users – an energetic individual with an outgoing personality is desired for this position
• Experience or education in electronic controls systems - specifically Siemens and AB or robotics, Experience with GXP requirements in the Pharmaceutical Industry is desired

Description

Position Details:
? Title: Customer Service Coordinator
? Location: Cary, NC w/ 5 Remote Days per month (after training completed)
? Shift: 24-hour call center, you will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift; current shifts available:
Monday – Friday, 7:30am – 4:30pm / 8am – 5pm / 8:30am – 5:30pm / 9am – 6pm / 10am – 7pm / 11am – 8pm
Tuesday – Saturday, 12pm – 9pm
? Compensation: $22/hr, to start
? Benefits
o Short and long-term Disability Program
o Paid Vacation, Personal and Holidays
o 401(k) Plan
o Medical/Dental/Vision/Life Insurance
? Travel: None.
? COVID Vaccination: Not required.

Responsibilities
Acting as a customer service facilitator, the Regional Operations Coordinator will partner with the company customers to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
• Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of Healthineers products and services.
• Work closely with cross-functional teams to ensure a positive customer experience.
• Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
• Support on-site customer facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
• Document customer satisfaction issues and escalate through appropriate channels.
• Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.

In the Customer Care Center, there are 3 core responsibilities, Front line phone and customer support, Dispatching of Field Service Engineers and coordinating service; and Coordination of/scheduling of service activities for Equipment PMs and Updates.

The Customer Care Center is a 24/7 operational call center that is not “technical support” in nature. You will coordinate services between customers and field engineering staff. You will receive inbound and conduct outbound calls. Training is a combination of both classroom and hands on training that in entirety is approximately 6-8 weeks in length. Your specific responsibilities will include:
• Responds to incoming inquiries and/or requests regarding medical equipment service request from customers.
• Demonstrates strong customer orientation.
• Demonstrates strong communication skills.
• Appropriately discusses and promotes company services and products based on customer needs.
• Must successfully exhibit change management capability, customer focus, and high levels of integrity.
• Articulate, positive attitude and professional.
• Ability to effectively listen to customer needs and in handling phone inquiries and documenting within the appropriate technology.
• Strong attention to detail and the ability to multitask in a face paced environment.
• Ability to listen to and accurately follow direction provided by management of the customer service group.
• Assists with investigating and resolving routine problems and recognizes when to escalate customer issues.
• Assists in order tracking, price quoting, and scheduling.

Requirements:
• Healthineers is looking for candidates with 2+ years of experience in a customer relationship related role, in a fast-paced environment.
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of the issues.
• Good PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
• Candidates must possess great oral and written communication skills.
• Prior Call Center or Sales experience is ideal.
• Associates Degree, or equivalent, preferred.
• Displays high levels of collaboration and influence.
• Strong business acumen, the ability to understand information and processes provided by the company and to clearly schedule and take notes in the systems as needed to document all customer calls. Proficient Microsoft Office Suite skills are a must! Must demonstrate abilities in Word, Excel, and Outlook.

Interview Process:
• 30-Minute Online Panel Interview (camera and audio will be required) with a couple of Healthineers Call Center managers
• Offer
• Background Check & Drug Screen

Keys to Successful Interview:
• Healthineers will conduct a behavioral-based interview. Understand the STAR (Situation, Task, Action and Result) format when answering questions.
• Be able to share several examples of how your organizational skills have made you successful.
• Show that you are detailed-oriented and can produce a quality plan to fix a problem.
• Be careful to not use slang terms during the interview. Remember your audience! Your customers will be professionals like Doctors, Nurses, Radiologists, etc.
• Ability to multi-task while staying cool under pressure.
• Strong Microsoft office is essential. You will work a desk with multiple screens and programs running at the same time.

Description

Title: Imaging Service Engineer
Location: Boston, MA (Report from home – live within commuting distance to Boston metro area)
Shift: Monday-Friday 8AM – 5PM
Compensation: $45 - $55 per hour + OT at time and a half (negotiable depending on experience)
Benefits: Full Comprehensive Benefits Package + $325 Car Allowance & Mileage reimbursement
Travel: Local regional travel - home every night. Typically reports to 1 hospital or site location.

Position Description: Perform planned preventive maintenance, calibrations where certification may be required and electrical safety inspections on imaging and related equipment in compliance with established standards.

• Perform major repairs by replacing defective components, readjust components to manufacturer’s specifications using appropriate tools and measuring instruments. May require certification to complete repairs.
• Assist with diagnostic imaging cross training of BMET Technicians
• Confers with manufacturer’s representatives and equipment operators to resolve equipment related problems.
• Provide emergency on-call responsibilities.
• Research and initiate orders for repair parts, working within established budget parameters.
• Conducts and compiles Quality Assurance records and reports necessary for compliance with specifications and policies.
• Document all significant asset related actions in compliance with department practices.

Requirements:
• 3+ years troubleshooting Biomedical Imaging Equipment
• Should possess specialized knowledge in several specialized modalities such as radiology, MRI, nuclear medicine, ultrasound, CT, cath. lab., linear accelerators, etc.
• Exposure to Hologic Mammography, Med-Rad Imaging, Fujifilm Imaging equipment a plus!
• Good communication and strong customer service skills.

Description

Position Details:

Title: Field Service Technician
Location: Boston, MA (within 45 miles of downtown Boston; will consider moving one of these roles near the Providence RI/Southeast MA area for the right person)
Shift: Day Shift
Compensation: $35-$37/hr based on experience, plus overtime.
Benefits: Fleet vehicle – $6,000 annual value; Fuel/Maintenance - $3,000 annual value (minimum)
- Insurance covered with the option of adding a covered spouse and personal use (there is a charge for this service)
- 10 paid holidays
- 15 PTO days
- 3 days wellness time
- 401k 3% match with a 6% contribution - $1500 annual value
- Hourly rate is paid from “portal to portal” – this means being paid from the time you get in the car to drive to work until the time you arrive back at your resting place for the evening.

Travel: Standard travel – up to a 4 hour driving radius which can require occasional overnights.
Vaccine Requirement: Covid-19 Vaccination Required.

Position Description:
The Service Technician completes single equipment installations and preventive maintenance in accordance with the company specifications, working with customer contacts, project management, local service teams, and leadership. The Service Technician ensures our customers have a great experience with company equipment by ensuring our systems are installed correctly and scheduled maintenance and repairs are performed on time with high quality.
• Heavy mechanic type profile who has worked on complex systems such as industrial/capital equipment, vehicle, aircraft, generators, HAVAC, etc.
• Perform single unit installation and preventive maintenance working independently with little or no supervision or direction.
• Provide progress reports, communicate and escalate issues to the customer, Customer Service Manager, Regional Director, Project Manager, and Account Executives when necessary.
• Ensure customer satisfaction with product installation and preventive maintenance. Prior to installation, verify utilities and location is adequate to meet the operating parameters of the equipment being installed.
• Provide guidance to customers regarding installations variances from specification. Attend construction meetings with customers or contractors, (when necessary) to discuss utilities/space requirements and establish installation timeframes. Ensure the installation site is clean and prepared for turnover, ensuring complete customer satisfaction is achieved.
• Perform installation of all company products, including; un-crating, setting products in place, leveling, connecting utilities to the system, and testing. Complete all required service documentation associated with the installation activity, start up testing, and the Operational Qualification checklist.
• Help identify manpower requirements, communicating and coordinating the technical resources needed for all aspects of the assigned installations. This includes working with local customer personnel and technicians, subcontractors, and professional trade resources.
• Maintain accurate records in SAP/NeoMobile for all work performed. Close out installation and preventive maintenance documentation by completing total labor and travel hours applied to the work order. Complete installation and preventive maintenance documentation to appropriately document activities, including follow-up actions required.
• Participate in customer/contractor safety orientation training ensuring required PPE is used and implement preventative safety practices. Abide by all company and customer health & safety protocols and procedures.
• Participate with Account Executives in delivering end user in-servicing.
• Provide customers’ support team with initial engineering in-service.
• Ensure professionalism in both appearance and behavior is maintained at all times at customer site.
• Follow customer policies and requirements while performing all installation activities.
• Perform service contract initiations.
• Perform small cleaning chemistry implementations.
• Provide support to Senior Service Technicians for large systems installations and de-installations
• Provide support Senior Service Technicians for large service contract implementations.
• Provide support to Senior Service Technicians for large cleaning chemistry implementations.
Requirements:
• Excellent customer service skills
• Two years’ experience maintaining and/or repairing mechanical or electronic components
• Proficiency in MS Office Suite (WORD, EXCEL, OUTLOOK or similar applications)
• Position requires lifting (up to 50 lbs.), bending, squatting, sitting, standing, and twisting. Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgical centers, pharmaceutical production facilities, and animal research centers, often times in a construction environment.

Description

Position Details:

• Title: Specialist, Metrology Technical Systems
• Location: Baltimore, MD
• Shift: First Shift – 8am to 4:30pm, Monday through Friday
• Travel: None
• Compensation: 85K to 110K – depending on experience
o Bonuses/Additional Compensation: 7% to 10% bonus
• Benefits: Health and Wellness Plans, 401K with a company match, paid PTO and paid volunteer hours
• Vaccine Requirement: Yes

Position Description:
• Coordinates and schedules calibration activities using the SAP Enterprise System.
• Maintains detailed records of calibration activities.
• Performs calibration and repairs of instrumentation necessary for maintaining production equipment, laboratory equipment and other auxiliary measurement systems.
• Directs calibration activities of outside calibration vendors.
• Analyze inspection, measuring, and testing equipment to determine the calibration requirements. Determine the functions to be verified and their specifications, the methods to be used and the measurement standards required.
• Prepare and test new calibration procedures.
• Analyze requirements for measurements standards and make recommendations.
• Performs engineering and statistical analyses of the equipment and historical data to determine appropriate calibration intervals to meet reliability goals.
• Uses the SAP system to create purchase orders for metrology-related expenses and to track invoices to ensure timely payment of vendors.
• Assists in qualification of equipment / facilities as needed.
• Assists in programming, maintenance and troubleshooting of programmable logic controllers and process/environmental monitoring systems.
Requirements:
• Bachelor’s degree in engineering or related discipline or High School diploma with 5-10 years’ experience.
• Basic knowledge of calibration, electronics and instrumentation systems required.

Description

Position Details:
• Title: Manufacturing / Installation Technician
• Location: Buffalo Grove, IL
• Travel/Schedule: Approximately 60% travel (detailed below); when not travelling, you will work standard day-shift hours at the facility in Buffalo Grove, IL.
• Compensation: Target Base Salary ~$48K to $55K.
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

• Vaccine Requirement: This position requires the COVID Vaccination, as the primary customers are Children’s Hospitals

Position Description: The company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. As a Manufacturing / Installation Technician you will be responsible for assembling, testing, and repairing electro-mechanical parts, assemblies and equipment according to blueprints, diagrams and specifications, using hand tools, power tools, precision instruments and test equipment. You will also assist in the disassembly of RIVA and Optifill systems and prepare them for shipping to customer locations. Once on site, you will unpack, move and install fully-assembled systems. Some other specific requirements include:
• Install equipment into customer site as needed; responsible for timely and accurate completion of all
paperwork and reports.
• Dismantle and pack the equipment; prepare the customer site to receive equipment. Reconstruct equipment required by customer.
• Consult with product support and engineering personnel to determine solutions to unusual problems in the system.
• Accountable for installing, inspecting, troubleshooting and repairing company equipment.
• Perform testing, calibration, checking, correcting, adjusting and part component replacement services on company products during installations.
• Implement design modifications and provide installation support for the modifications.
• Perform start-up service as defined in specifications.
• Maintain service equipment, tools and documentation.
• Refurbish machines and sub-assemblies.
• Crimp wire terminals and build and test cable assemblies.
• Wire inputs and outputs from motor controls and sensors back to the PLC control panel.
• Pneumatic hookup to solenoids and valves.
In order to be successful in this role, you should have experience in the assembly, troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc).