Job Description
Position Details:
Title: Field Service Technician
Locations:
Phoenix, AZ: target base salary ~$33/hr - $35/hr
South Bend, IN: target base salary ~$31/hr - $34/hr
Des Moines,
IA: target base salary ~$30/hr - $34/hr
Milwaukee, WI: target base salary ~$30/hr - $34/hr
Philadelphia, PA: target base salary ~$34/hr - $37/hr
Salt Lake City, UT : target base salary ~$30/hr - $34/hr
Travel/Schedule: Approximately 50% to 75% overnight
travel; you can realistically expect to travel 3 to 5 days (typical job length)
each week, typically within a drivable distance, but occasionally throughout
the U.S. (home on weekends). On average
you will travel to customer sites three weeks each month, and be home for the
other week. When not traveling, you will
either work from home (completing paperwork, providing technical support,
assisting with housing loadouts, etc).
Compensation: Target base salary ~$30/hr - $37/hr
depending on experience and location (see above)
Bonuses/Additional Compensation: you can expect about 15%
O/T annually paid at 1.5X base rate. Mileage is reimbursed and travel expenses
are covered via company credit card.
Benefits: Company offers an excellent benefits package
with comprehensive medical/dental/vision plans, Flexible Spending Accounts,
matching 401k (up to 5%), tuition assistance opportunities, 4 weeks PTO,
etc.
Position Description: In this role you will be
responsible for supporting customers with on-site service, technical support
and on-site training. Primary functions of this position are commissioning new
equipment; preventive maintenance, troubleshooting and repair of existing
equipment; and telephone customer support. The Field Service Technician also
prepares reports documenting the work performed and the performance of the
equipment. You will spend your first few weeks training at the home office in Tulsa,
OK, then receive OJT with other seasoned FSTs before going out on work calls
autonomously.
Some specific
responsibilities include:
- Provide technical service support on existing
installations ensuring systems continue to meet existing building occupancy
codes and efficient operation requirements. - Programming and commissioning of Control Systems and
Integration with other systems related to building automation. - Be well-versed in multiple controls systems as they may
be on a different site each day based on the service calls that come in on a
daily basis. - Communicate directly with the customer in order to
satisfy the needs regarding the specifics of what is required to solve the
issue on a particular site. - Document the services performed on a service call on a
FSR (Field Service Report) with details of what the service call consisted of
and to document if the call is complete or will require a follow up visit. - Replace failed parts, controllers, wire, relays and
devices as required. - Maintain a good disposition with the customers and deal
with them in a courteous manner at all times. - Verify devices, panels and annunciators of controls
projects. - Ensure timely software backups are created for projects
and software development. - Complete time sheets, service work orders, and other
paperwork required for this position in an accurate and timely manner.
In order to be successful in this role, you should have
good electrical, electronic and/or mechanical aptitude, to include
troubleshooting, maintenance and repair of such equipment and systems as AC/DC
motors, industrial controls, compressors, backup generators, etc. You should also have a clear ability to work
with electronic equipment such as volt meters, amp meters, oscilloscopes, etc;
the ability to troubleshoot basic electric and electronic circuitry, including
reading and interpreting electrical and electronic diagrams; and a working
understanding of AC power circuitry including breakers, multi-phase power, etc
(120VAC). You must be comfortable
working at heights or in confined spaces. And you must be service-minded and customer-focused.
