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Description

Position Description:

• Provide remote and on-site technical support for company automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, exclusive of DHA/DoD facilities
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
• Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
• Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems
• Provide efficient field services to all company customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
• Provide accurate and timely documentation that details field activity, expenses, time distribution etc.
• Continue training and self-development to learn products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to next level in 2-3 years.

Must-Have Skills, Experience, and Education:

• Military Veteran professional technicians with a strong background in electronics or electro-mechanical maintenance, service, and repair.
• Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
• Candidates must possess excellent professionalism and strong customer skills
• Strong attention to detail.
• Good problem-solving and critical thinking skills
• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet company's auto safety standards.
• Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.
• Must be available for work on call as needed and be flexible to meet business needs.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
• Excellent verbal and written communication skills.
• Computer electronics, Windows OS, network experience, required
• Must be able to work within defined processes and methodologies with minimal degree of supervision
• Must possess and maintain a valid driver's license and meet company's auto safety standards.
• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.

Description

• Perform installation, preventive maintenance, troubleshooting, and repair of hospital beds and patient support equipment
• Diagnose mechanical, electrical, and electromechanical issues and implement corrective actions
• Conduct equipment inspections to ensure compliance with safety and manufacturer standards
• Replace components including actuators, control boards, casters, motors, pendant controls, and frame assemblies
• Complete detailed service documentation using mobile devices or service software
• Provide professional customer service to hospital staff and facility management
• Manage parts inventory and maintain company-provided tools and service vehicle
• Participate in on-call rotation as required

• High School Diploma or GED
• Strong mechanical aptitude and troubleshooting ability
• Ability to use hand tools, power tools, multimeters, and diagnostic equipment
• Comfortable working in hospital and healthcare environments
• Ability to lift and move equipment up to 75 lbs (with assistance)
• Valid driver’s license with clean driving record
• Strong communication and customer service skills

• 1+ year of mechanical, biomedical, or field service experience
• Experience servicing hospital beds, stretchers, or medical equipment
• Low-voltage electrical troubleshooting experience
• Biomedical Equipment Technician (BMET) background
• Military mechanical or electrical experience

Description

Key Responsibilities Include:

• Install, modify, repair, and perform preventive maintenance on company equipment and systems (hardware and software)
• Perform preventive diagnostics and root cause troubleshooting to restore system functionality
• Interface directly with customers to ensure high levels of satisfaction and service quality
• Maintain compliance with company and customer safety policies and work protocols
• Obtain and maintain Equipment Service and Operation Certifications as required
• Submit required Service Reports, Status Reports, and documentation accurately and on time
• Respond effectively to changing priorities such as tool or production line downtime
• Support organizational and administrative duties as required by site leadership

• High School Diploma required
• Associate of Science degree, technical certificate, or equivalent preferred
• Minimum of 5 years of related technical experience OR military technical training
• Strong electrical and mechanical background
• Excellent troubleshooting skills using a structured, root-cause methodology
• Ability to work independently and implement corrective actions
• Strong written and verbal communication skills in English
• Valid driver’s license with good driving record
• Ability to qualify for a company credit card and obtain a valid passport
• Ability to pass background screening through a third-party agency
• Ability to lift up to 50 lbs, climb ladders/scaffolding, and use required PPE

• Experience supporting semiconductor, life sciences, laboratory automation, or high-precision equipment
• Prior field service or on-site customer support experience
• Military technical background (electronics, electro-mechanical, maintenance specialties)

Description

Reporting to the Operations Manager, Logistics Coordinators is responsible for setting up, managing and ensuring flawless execution of the complex array of logistics required for live organ donation and transplant. Logistics Coordinators partner with member transplant centers, 3PLs/couriers, testing centers, airlines and internal team members (technology, operations).

This role requires exceptional communication, customer service, attention to detail and relationship management skills, as well as a strong sense of ownership and accountability, commitment to excellence, bias for action, calm under pressure, and the initiative, drive and passion to improve operations to best meet the needs of customers.

Key Responsibilities:

• End-to-end logistics of kidney transportation, ensuring timely and secure delivery - pickups, receipt on board, flight departure/arrival, airline recovery, delivery confirmation.
• Schedule and monitor courier vendor activities.
• Manage GPS tracking system fleet (GPS systems provide real-time reporting on kidney shipments).
• Keep leadership abreast of GPS fleet operational efficiency and security.
• Identify opportunities/make recommendations for process improvements (operations, software, etc.).
• Ensure that operational logistics data is integrated into digital platforms for real-time tracking and reporting.
• Assist in the collection and analysis of logistics data, donor trends, and operational performance.
• Provide data and feedback to leadership to support data-driven decision-making.
• Provide outstanding customer service to external and internal customers and stakeholders.
• Continuous learning and professional development.

• Bachelor's degree in Business Administration, Logistics, or other relevant field
• Demonstrated experience in high-touch logistics, transportation, or operations environment
• Strong organizational skills with the ability to juggle multiple high-priority projects simultaneously
• Customer service experience – manage expectations, demonstrate empathy, clear/precise communications, solution-oriented, relationship management
• Excellent communication skills (clear, assertive), capable of receiving feedback constructively and able to adapt to dynamic challenges
• Extreme Ownership and ability to thrive in a fast paced, high demand environment
• Initiative, drive, flexibility and creativity to ensure mission accomplishment
• Attention to detail – pride in quality and service excellence
• Mission-oriented and collaborative – work effectively with team to meet goals and continuously improve
• Must be willing to put in longer hours when needed, given the necessity for high performance with services that save and improve lives.
• LCs rotate On-Call responsibilities beyond normal work hours to handle any unforeseen issues.
• Action-oriented – ability to assess and act quickly to avert or solve problems
• Ability to learn new technology and proficient in Microsoft Office and Outlook

Why this opportunity?

This is a tremendous opportunity for a high-performance, mission-driven professional who is seeking greater meaning and impact in their work. The life-saving work that our client does is nothing short of impressive. As they continue to grow the organization, its services and capabilities, they need motivated, committed, reliable, customer service-oriented leaders to meet their goals for quality, speed and number of successful living donor transplants annually. If you possess the energy and passion to serve others and thrive in fast-paced, high accountability environments, this may be the ideal opportunity for you!

Description

Must-Have Skills, Experience, and Education

• Strong electrical and electromechanical troubleshooting skills
• Hands-on experience using field service tools and working with mechanical systems
• Ability to work independently in a field-based environment
• Willingness and ability to travel within assigned territory
• Strong communication skills and customer-focused mindset
• Demonstrated technical aptitude and commitment to teamwork

Nice-to-Have Skills, Experience, and Education

• Military electronic or electrical background
• Prior experience servicing medical imaging or X-ray equipment
• Experience working in regulated or mission-critical environments
• Familiarity with service documentation systems and QA/PM procedures

Description

Must-Have Skills, Experience, and Education

• Strong electrical and electromechanical troubleshooting skills
• Hands-on experience using field service tools and working with mechanical systems
• Ability to work independently in a field-based environment
• Willingness and ability to travel within assigned territory
• Strong communication skills and customer-focused mindset
• Demonstrated technical aptitude and commitment to teamwork

Nice-to-Have Skills, Experience, and Education

• Military electronic or electrical background
• Prior experience servicing medical imaging or X-ray equipment
• Experience working in regulated or mission-critical environments
• Familiarity with service documentation systems and QA/PM procedures

Company Description

Description

Must-Have Skills, Experience, and Education

• Strong electrical and electromechanical troubleshooting skills
• Hands-on experience using field service tools and working with mechanical systems
• Ability to work independently in a field-based environment
• Willingness and ability to travel within assigned territory
• Strong communication skills and customer-focused mindset
• Demonstrated technical aptitude and commitment to teamwork

Nice-to-Have Skills, Experience, and Education

• Military electronic or electrical background
• Prior experience servicing medical imaging or X-ray equipment
• Experience working in regulated or mission-critical environments
• Familiarity with service documentation systems and QA/PM procedures

Company Description

Description

Shift/Schedule:

Monday - Friday 8am - 5pm, while training; after training you will need to have some shift flexibility that includes a 6am start, 8am start, 10am start, and Noon start (7 – 15% Shift Differential for other than 8am start times), plus OT is frequently required.

Description:

As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer's equipment downtime to a minimum.

Specific responsibilities include:

• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

• Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.).
  
• Candidates must be able to interpret electronic system schematics and flow-charts.
• A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role.
• Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Nice-to-Have Skills, Experience, and Education:

• Experience in the Bio-Medical field is a huge plus, but not required. 
  

Description

Must-Have Skills, Experience, and Education

• Bachelor’s degree in Accounting, Finance, or a related field
• 2–4 years of accounting experience (manufacturing and/or cost accounting preferred)
• Strong knowledge of GAAP and core accounting principles
• Experience using ERP/accounting systems (SAP, Oracle, or similar)
• Advanced Excel skills (pivot tables, VLOOKUP, financial modeling)
• Strong analytical, organizational, and multitasking skills
• Ability to work independently and communicate effectively across departments

Nice-to-Have Skills, Experience, and Education

• Experience with standard costing and variance analysis
• Exposure to inventory accounting (raw materials, WIP, finished goods)
• Experience supporting audits and internal controls
• Budgeting and forecasting experience within a manufacturing environment

Company Description

Why Company Name?

• Stable, full-time accounting role with no travel
• Competitive compensation and strong benefits package
• Opportunity to work closely with operations and leadership
• Supportive team environment with long-term growth potential

Description

The Human Resources Generalist is responsible for managing daily HR operations, including recruiting, onboarding, benefits administration, payroll support, employee relations, compliance, and performance management. This role serves as a key point of contact for employees and leadership, ensuring HR policies and practices are consistently applied while supporting a positive workplace culture.

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Minimum of 2+ years of HR experience
• Strong knowledge of federal, state, and local employment laws and compliance requirements
• Excellent interpersonal, verbal, and written communication skills
• Ability to handle confidential information with professionalism and discretion
• Strong organizational, prioritization, negotiation, and conflict-resolution skills
• Proficiency in Microsoft Office and HRIS systems

Nice-to-Have Skills, Experience, and Education

• SHRM or PHR certification
• Experience supporting multi-site operations or regulated industries
• Experience with HR analytics, reporting, and SOP development

Company Description

Why Company Name?

• Stable, full-time HR role with no travel
• Competitive compensation and comprehensive benefits
• Opportunity to make a meaningful impact across HR functions
• Supportive leadership and collaborative workplace culture

Benefits: Medical, dental, and vision (50% employer-paid employee premium), 401(k) with company match, paid vacation and personal days, paid volunteer days, company-paid life insurance, optional disability and supplemental coverage

Description

Description

• Provide customer support through on-site installations, cost-effective repairs, preventative maintenance, and product upgrades on diagnostic instruments and systems.
• Diagnose and troubleshoot technical issues, analyzing failures and implementing corrective actions to ensure instrument reliability.
• Deliver high levels of customer service to maintain strong customer relationships and ensure satisfaction.
• Act as a liaison between customers and internal teams, demonstrating professionalism, commitment, and clear communication.
• Escalate unresolved technical issues appropriately and follow up to resolution.
• Advise customers on the proper operation, maintenance, and troubleshooting of instruments and systems.
• Collaborate with internal Sales, Applications, and Service teams to share customer feedback, technical insights, and service opportunities.
• Promote service contracts and assist with renewals through established customer relationships.
• Ensure compliance with all quality, regulatory, and service procedures, maintaining complete and accurate records.
• Document service activities in a timely and detailed manner.
• Maintain accurate service inventory and ensure proper control of assigned parts and materials.

• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent communication skills to interface with customers, peers, and management.
• Strong technical and analytical aptitude with attention to detail.
• Proven ability to work independently within a designated territory while achieving performance goals.
• Team-oriented mindset with the ability to collaborate toward regional and national objectives.
• Ability to lift up to 50 lbs and work in laboratory or hospital environments.

• Associate degree in Electronics, Biomedical Engineering, Medical Technology, or a related field required.
• Equivalent experience may be considered in lieu of a degree.

• Minimum of 3 years of experience servicing medical device or diagnostic equipment.
• Working knowledge of personal computers and Windows operating systems.
• Familiarity with Laboratory Information Systems and network connectivity preferred.
• Proficiency with Microsoft Office 365.
• Ability to work flexible hours and participate in rotational on-call coverage as required.

Description

Seeking a Field Service Technician (FST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The FST/Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively.

Additional responsibilities include but are not limited to: