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Description

Position Details:
Title: Customer Service Engineer
Location: Madison, WI
Shift: Monday – Friday, 12pm – 9pm (you will train Monday through Friday, 8am – 5pm and eventually shift to a normal delayed start of Noon, this shift adjustments comes with a 15% shift differential)

Compensation: First Year Total Comp = $106.5k – 120k
Base Payrate $70,000 – 80,000
Additional Average (10%) OT $10.500 – 12,000
Shift Differential (15%) $10,500 – 12,000
5% Target Bonus $3,500 – 4,000
Annual Value of Company Car $12,000 .
Total $106,500 – 120,000

Benefits:
Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:

4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.

100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).

Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.

“Well Being” reimbursement of $300/year for health/fitness classes and related items.

Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around
Madison and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies Company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum.

Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

Position Details:
Title: Field Service Technician
Location: Austin, TX
Shift: Day Shift; On-call rotation. 6-8 times of year, including weekends and holidays.
Compensation: $32/hr
Benefits: Fleet vehicle and fuel card
- Insurance covered with the option of adding a covered spouse and personal use (there is a charge for this service)
- 12 paid holidays
- 18 PTO days
- 3 days wellness time
- Paid parental leave of 4 weeks
- 401k 3% match with a 6% contribution - $1500 annual value
- Hourly rate is paid from “portal to portal” – this means being paid from the time you get in the car to drive to work until the time you arrive back at your resting place for the evening.
- Company car provided or Car allowance at $650 per month and reimbursement for business milage. If using personal car, must be no older than 7 years old.

Travel: This is a remote, home-based position traveling around the specified area you are hired for and covering within a 4 -5 hour driving radius. Additional travel, including some overnights, during the first 90 days may be necessary for training purposes.

90 days of on-the-job training in your region and 3 weeks (not back- to -back) of classroom training in your first year at their Charleston, SC headquarters.

Position Description:
As a Field Service Technician, you will travel to hospital sites to complete the installation, service, and maintenance of company products while providing excellent service to customers. This could be a great fit if you possess strong mechanical aptitude and excellent customer service skills! You may have experience as a/an: Automotive Repair Mechanic, Diesel Mechanic, HVAC Technician, Car Wash Mechanic, Machinist’s Mate, Boiler Technician, Generator Technician, Forklift Technician, Appliance or Equipment Repair Technician, etc.
• Troubleshoots and diagnoses equipment malfunctions using test instruments.
• Measures and adjusts digital and analog instrumentation using calibration equipment.
• Installs, modifies and repairs company and/or 3rd party equipment.
• Manages customer base effectively; prioritizing customer needs and balancing preventive maintenance (PM) workload with daily repairs.
• Demonstrates correct usage and application of equipment to customers.
• Conducts product in-service trainings as required.
• Completes service reports, timesheets, expense reports and parts lists in a timely and accurate manner.
• Maintains an organized work vehicle with necessary tools, manuals and parts required to provide efficient repairs and installations.
• Monitors customer chemical orders, contract sales and renewals
• Promotes and maintains good customer relations through high standards of professionalism, ethical behavior, maturity and good judgment.

Requirements:
• High school diploma or equivalent
• Must have a valid driver’s license and acceptable driving record.
• 3+ years of experience with industrial electrical single and 3-phase wiring and controls
• Experience troubleshooting water and pneumatic process controls.
• Experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration equipment.
• Ability to perform piping of copper, brass and stainless-steel piping.
• Ability to read and red-line P&ID and electrical schematics
• Moderate technical aptitude; general computer skills with the ability to communicate effectively via e-mail.
• Ability to lift at least fifty pounds unassisted.
• Ability to climb over and crawl under equipment.
• Ability to travel extensively with little notice prior to travel.
• Ability to work nights, weekends and holidays as business need dictates.
• Ability to maintain compliance of all credentialing requirements in order to access customer sites.

Description

Position Details:
Location: Fargo, ND
Travel: 10%
Schedule: Monday through Friday – 9am to 5pm
Salary: $40/hr to $50/hr plus OT, and bonus
Benefits: Comprehensive corporate benefits package

Position Summary:
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of company’s equipment and systems generally at customer sites, to ensure proper working order.

Responsibilities:
• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to company’s policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure customer satisfaction with equipment and service levels.
• Maintain a safe and clean working environment by conforming at all times to the company and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit reports, such as Service and Status Reports, on all support activities as defined and required.
• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Skill Profile:
• High school degree is required. Associate of Science degree, technical certificate or equivalent is desired.
• A minimum of 5 years related work experience or military technical training is required.
• Strong Electrical & Mechanical background.
• Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
• Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
• Must be available and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work.
• Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
• Must be qualified to meet the requirements of background screening by a third-party agency.
• Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Must be able to work in awkward positions and in confined spaces.
• Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
• Work performed generally will be to support global needs. International travel is required at times.
• Work schedule is to align with customer needs.
• On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.

Authority:
• The job holder makes independent decisions on a daily basis, which can have a significant impact on the business, with major decisions being taken in conjunction with line management
• The job holder is responsible for organizing their own day and working in an efficient manner.
• The job holder has overall service responsibility for assigned customer site equipment / type and all relevant associated activities

Keys to Successful Interview:
You will report to the Director who is very familiar with, and has been very successful with, hiring military talent through Orion! Your Customer Service focused interpersonal skills are just as important as your technical aptitude.

Use examples from your experience that demonstrate:
• Your initiative – to solve problems and take on new challenges
• Your technical skills and aptitude to learn new systems - show that you thrive on learning
• You can work independently
• You are resourceful and can figure things out independently, but know when to ask for help
• Your positive attitude
• Your ability to interface with customers – and strong communication skills
• Your high level of motivation
• You are up for the challenge and excitement of being with an industry leader and that you want to grow

Description

Position Details:
• Title: Field Service Engineer – Proton Therapy
• Location: Atlanta, GA (Emory Proton Therapy Center)
• Shift: 4 on 3 off – rotational shift – 7am to 7pm, 2pm to 11pm, and 7pm to 7am. Rotates monthly
• Compensation: $83K-$88K + 15% shift diff, + OT and yearly bonus. 1st year W-2 should be $100K or more
• Benefits: Robust benefits package including 401K with Co. match $1 for $1 up to 6%

Position Details:
• Title: Field Service Engineer – Proton Therapy
• Location: Atlanta, GA (Emory Proton Therapy Center)
• Shift: 4 on 3 off – rotational shift – 7am to 7pm, 2pm to 11pm, and 7pm to 7am. Rotates monthly
• Compensation: $83K-$88K + 15% shift diff, + OT and yearly bonus. 1st year W-2 should be $100K or more
• Benefits: Robust benefits package including 401K with Co. match $1 for $1 up to 6%

Position Description: Responsibilities include:
• Provide highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment and instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative/technical matters for assigned projects.
• Interpret customers’ needs and clarify where responsibility for problem resolution falls.
• May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instruct customers in operation/basic maintenance of company products.
• May coordinate and review the activities of a small group of Installation Representatives.

Requirements:
• Intermediate level of knowledge in the proper use of the following:
Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering
• Desired Military Experience in the following: Nuclear power plant, Airframe & power plant, Avionics, Ground support equipment maintenance, Medical devices, Electrical maintenance
• Experience in the semiconductor field service/maintenance: Ion Implant, CVD, Etch, PVD, Photolithography

Description

Position Details:
Title: Field Service Engineer
Location: Baltimore, MD
Shift: Mon-Fri, flexible to meet business needs – 40hr work weeks with OT opportunities
Compensation: $85-100K a year depending on qualifications and experience!
Benefits: Competitive benefits package, medical, dental, PTO, and more!
Travel: This is a field service position, ~80%. The position covers Northern Maryland to Washington D.C. and surrounding areas, requiring travel to healthcare facilities.

Position Description: The Field Service Engineer (FSE) is responsible for troubleshooting, repairing, and maintaining diagnostic imaging equipment at customer sites. This role involves coordinating installations, performing preventive maintenance, and providing technical training for medical staff. The FSE ensures equipment functionality and compliance with safety standards while delivering exceptional customer service.
Key Responsibilities:
• Diagnose and repair imaging equipment using established testing methods.
• Coordinate installations and maintenance with internal teams and customers.
• Conduct customer training on equipment operation and safety.
• Maintain accurate service records, including inspections, repairs, and certifications.
• Utilize service software to track tasks and complete documentation.
• Communicate effectively with support, management, and sales teams.
• Participate in on-call rotations and ensure a rapid response to critical issues.
• Stay updated on industry advancements and maintain required certifications.
Qualifications:
• 5+ years of experience servicing diagnostic equipment.
• Strong troubleshooting skills and experience with mechanical, electronic, and imaging systems.
• Proficiency with electronic test equipment and software applications.
• Excellent problem-solving abilities, communication, and customer service skills.
• Compliance with facility requirements, including drug testing and immunizations.

Description

Position Details:
Title: Field Service Engineer
Location: Tulsa, OK or Wichita, KS
Shift: Day shift
Compensation: $70k-85K + company vehicle + company credit card + commission
Benefits: Medical, Dental, PTO, Flexible Spending Accounts Health Savings Accounts 401(k) plan with employer contribution
Paid vacation, holiday, personal and sick time Group life / accidental death insurance Short and long-term disability plans
Mental Health Assistance Program, Tuition Reimbursement Program, In-house Training and Development Programs
Employee referral award program, Matching gift program, Wellness benefits program
Travel: Travel within 4-hour radius | 1-2 nights/week

Position Description:
Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established the company NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.

• Provides technical service support on the installations, inspection, repair, and preventative maintenance of company products for customers within their territory.
• Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in region to enhance product knowledge.
• Provides telephone support to customers, sales, and clinical education staff. Maintains positive, professional communication with customers, regional team members, and national technical support group.
• Documents all activities in accordance with the company Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
• Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals.
• Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
• Provides technical support for Sales and Clinical Education staff.

Requirements:
• 3-5 yrs of Biomed field service experience preferred or FSE experience required
• Rotating Schedule of on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off hours.

Description

Position Details:
• Title: Customer Service Engineer
• Location: Kansas City, MO
• Shift: Monday – Friday, 10am – 7pm (you will train Monday through Friday, 8am – 5pm and eventually shift to a normal delayed start of 10am, this shift adjustments comes with a 7% shift differential)
• Compensation: First Year Total Comp = $97.8k – 113.6k
• Base Payrate $70,000 – 80,000
• Additional Average (7 – 10%) OT $7,350 – 12,000
• Shift Differential (7%) $4,900 – 5,600
• 5% Target Bonus $3,500 – 4,000
• Annual Value of Company Car $12,000 .
• Total $97,750 – 113,600
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
o 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
o 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
o Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
o “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Charlottesville and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company’s equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

Position Details:

Title: Driver / Field Service Associate
Location: Tampa, FL
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $21-23/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Description

Position Details:
• Title: Nuclear Technician (mobile)
• Location: Leesburg, FL
• Travel: Approximate coverage is 2-hour radius from home office in Leesburg daily
• Schedule: Mon-Fri, start time dependent on daily schedule provided
o Daily flexibility needed days can be 8-12 hours, but other days may be none)
o Some days may have no patient assignments, but the full week is paid
o All travel time is paid, beginning and ending at the truck pickup site

• Compensation: $75,000-$90,000
o Bonuses/Additional Compensation: potential for patient-based spot bonuses (details to be formalized)
• Benefits: Health insurance and retirement plan included (or higher base pay if declined)

Position Description: This role requires technical expertise, commitment to safety, and strong interpersonal skills. You will be using the MaiCam 180, a nuclear cardiac imaging system (SPECT – Single Photon Emission Computed Tomography) that utilizes radioactive tracers like technetium and thallium. The responsibilities align directly with a Nuclear Technician's training in radiopharmaceutical handling and nuclear imaging operations.
Equipment:

• Operate and transport the mobile MaiCam 180 SPECT gamma camera system
• Prepare and administer radiopharmaceuticals according to safety standards
• Follow radiation safety protocols and maintain image quality
• Use a van-mounted lift to handle a 1,200–1,400 lb gamma camera safely
• Work independently while maintaining professionalism and patient care
• Complete required documentation and perform routine equipment checks

In order to be successful in this role, a Nuclear Technician must be highly dependable, safety-conscious, and capable of working independently in the field. Strong attention to detail, comfort with handling radiopharmaceuticals, and the physical ability to manage heavy imaging equipment like the MaiCam 180 are essential. A background in nuclear medicine—ideally with military or clinical experience—will support your ability to deliver high-quality patient care and operate advanced imaging systems. Flexibility, professionalism, and strong communication skills will help ensure a seamless experience for both patients and partnering medical offices.

Requirements:
• Associate degree (civilian or military equivalent)
• Meets Florida nuclear medicine licensure requirements and can apply upon offer
• Valid driver’s license with clean record
• Physical ability to lift, move, and manage heavy imaging equipment

Description

Job Title: Program Manager
Department: Administrative
Location: Philadelphia, PA, Must be willing to be in office >80%
Reports to: CEO
Employment Type: Full-Time
Base Salary: 160k

Position Summary
This Program Management role is critical for driving effective and efficient program delivery across Company. The role is focused on transformation initiatives that focus on achieving both financial and operational goals.

The Program Manager will report to the CEO. We are seeking a dynamic, purposeful professional who thrives in a fast-paced, rapidly evolving environment. This individual will have the ability and experience solving highly technical and complex medical device challenges and the drive to take on immediate strategic responsibilities. This pivotal role will drive project excellence by prioritizing, planning, and executing cross-functional initiatives. This is a business and technical - focused role, requiring close collaboration with various business functions and the ability to drive complex, programs.

The ideal candidate will possess a strong business acumen, a proven track record in strategic program implementation, and natural leadership abilities. This person should be analytical, organized, proactive, adaptable, and comfortable with ambiguity.



Position Responsibilities

Partner with cross-functional departments and technical leads to drive program goals from inception through completion.
Lead program execution, managing strategy, milestones, budgets, and timelines.
Develop and maintain project and program assets, including workstream dashboards, and overall status updates.
Document and share meeting recaps, highlighting key decisions, risks, actions, and assigned responsibilities.
Lead change management efforts, including stakeholder analysis, communication plans, training material development, and solution adoption.
Create and monitor program budgets, tracking actuals against planned budgets.
Define and monitor success metrics across functions to assess program impact.
Ensure compliance with internal quality and regulatory standards.
Communicate program status, critical paths, and risk factors clearly across the organization.
Resolve constraints, conflicts, and challenges that may impact project success.
Develop project plans, assign tasks, and ensure effective communication methods are in place.
Coordinate working groups, manage project issues, and escalate as necessary to ensure timely resolution.
Track and report project performance and progress.
Lead overall program cadence, including executive presentations.
Ensure alignment between project outputs and business needs.
Manage project deliverables, ensuring they align with project plans.
Utilize Smartsheet, SharePoint, MS Excel, and MS PowerPoint to organize and maintain project assets.

Qualifications

Skills, Experience, Education, & Training:


Minimum 7+ years of project or program management experience.
Management consulting experience preferred.
BS degree or equivalent work experience required.
Proficiency in structuring problem statements and driving solutions across cross-functional groups.
Ability to extract insights, define actionable goals, and execute with precision.
Strong ability to manage ambiguity and oversee multiple projects simultaneously.
Rapid learner with a talent for understanding business models and processes.
Experience in identifying and managing cross-functional dependencies.
Competency in standard project management tools, project plans, dependency matrices, and status reports.
Strong persuasive and influencing skills.
Comfortable working with teams across multiple time zones.
Excellent verbal and written communication skills with an ability to inspire and align teams with program objectives.
Detail-oriented, organized, and thoughtful.
Proven track record of leading and influencing across all levels of an organization and working effectively in cross-functional teams.
Experience in the medical device industry and PMP certification are beneficial.
Demonstrated expertise in Smartsheet, including dashboard and asset creation.

Description

Position Details:

Title: Driver / Field Service Associate
Location: Kent, WA
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $21-24/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Description

Position Details:

Title: Driver / Field Service Associate
Location: Englewood, NJ
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $21-24/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Description

Position Details:

Title: Driver / Field Service Associate
Location: San Bernadino, CA
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $25-28/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Description

Position Details:

Title: Driver / Field Service Representative
Location: Lincoln, NE
Shift: Mon-Fri, 9am-6:30pm ... plus rotating overnight on-call coverage.
Compensation: $25-28/hr...plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery, and pick up of medical equipment that is used on a rental basis by local hospitals and nursing homes. This position is based in our San Jose service center but will involve local driving to and from South Bay area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to compamy quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two (2) years’ experience within service or operations field
• Two (2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Description

Position Details:

Title: Field Service Technician
Location: Utica, NY
Shift: Day shift, M-F
Compensation: $27-30/hr (DOE) plus OT and Bonus
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (2–3-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions
Vaccine Requirement: Yes (religious/medical exemption)

Position Description:

The company is seeking a Field Service Technician to provide preventative maintenance and repair services on medical equipment on-site at hospitals in an assigned section of Upstate-NY.

This role will require applying a detailed understanding of electromechanical systems and the tools and processes required to complete the work. Daily focus will be on high-quality equipment service and on building customer relationships to drive growth opportunities.

The selected technician, working remotely, should reside in the Utica metro area to stay central to the hospital customers that require regular visits.

A company vehicle will be provided and all travel paid by the company.

Day-to-day functions:

• Maintain, repair, install, upgrade, and in-service at customer locations (medical facilities).
• Technical diagnosis and repair; cost estimates on customer-owned medical equipment.
• Assist the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc.)
• Grow Service Contracts revenue through sales of new service contracts/renewal of existing contracts.
• Complete and submit accurate reporting.
• Spare parts inventory management.
• Daily driving to customer locations (medical facilities); some overnight travel.

Qualifications:

• High School Diploma or GED required. (Associate’s Degree in an Electrical or Mechanical field preferred)
• Repair and maintenance experience with electromechanical equipment.
• Electrical and mechanical assembly.
• Training and/or certifications preferred.
• Sales experience preferred.
• Ability to read and understand mechanical and electrical schematics.
• Must possess and maintain a valid driver’s license.
• Lift up to 30 pounds and push/pull 75 pounds.
• Lift up to 30 pounds and push/pull 75 pounds.

Description

Position Details:
• Title: Customer Service Engineer
• Location: Anchorage, AK
• Shift: Monday – Friday 8am – 5pm
• Compensation: First Year Total Comp = $113 – 115k
Base Payrate $75,000
Additional Average OT $22,500 – 24,500
5% Target Bonus $3750
Annual Value of Company Car $12,000 .
Total $113,250 – 115,250
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• Corporate Vehicle – Fleet Program – You receive a new HYBRID SUV ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
• “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Travel is an essential job requirement for this position, you should expect approximately 50% overnight travel throughout the state; your region is centered around Anchorage, AK and includes all of Alaska. You must be available to provide service to customers during off hours as well as weekends, as necessary. You should expect to drive to local customer locations and fly to “out of locale” jobs throughout the state.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

Sakura Finetek America
Position Details:
Title: Field Service Engineer II
Location: New York – must live within an hour of the airport
Shift: M – F / day shift
Compensation: $38 - $42+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel related expenses covered. Company vehicle and expense account provided.

Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities
• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair company instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities
• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, company service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities
• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV’s, Distributors and other company entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities
• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills
• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

Description

Position Details:

Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
Location: Minneapolis, MN
Shift: Your normal hours will be Monday through Friday, 6pm – 2am (flexibility to work alternative shifts is required. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions. You can expect some Saturday work, usually 1 Saturday per month.)
Compensation: First Year Total Comp = $84k – 90k
Base Payrate $70,000 – 75,000

Additional Average OT (~10% OT) $10,500 – 11,250

5% Target Bonus $3,500 – 3,750

Total $84,000 – 90,000

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Minimal
COVID Vaccination: Not required.


Position Description:

Seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:

Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
Monitors and positively affects financial and operational performance
Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
Participates in personnel training and staff development
Responds to calls for service support within a reasonable amount of time
Completes and submits work history tickets in a timely fashion and includes all relevant details
Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
Monitors and improves Up Time for site cyclotron system(s)
Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements


Required Knowledge/Skills, Education, and Experience:

Associates degree in engineering discipline or equivalent Military experience
2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
2+ years of experience with customer relationship management preferred
Working knowledge of the PET radioisotope production workflow preferred
Ability to work independently and with a cross-functional team
Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
Ability to correctly utilize portable leak detection equipment
Ability to safely work in regions of high voltage and radiation
Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:

Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
Location: Broken Arrow, OK (Tulsa)
Shift: Your normal hours will be Sunday through Thursday, 7pm – 3am (flexibility to work alternative shifts is required. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions. You can expect some Saturday work, usually 1 Saturday per month.)
Compensation: First Year Total Comp = $74k – 77.6k
Base Payrate $62,000 – 65,000

Additional Average OT (~10% OT) $8,942 – 9,375

5% Target Bonus $3,100 – 3,250

Total $74,042 – 77,625

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Minimal
COVID Vaccination: Not required.


Position Description:

Seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:

Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
Monitors and positively affects financial and operational performance
Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
Participates in personnel training and staff development
Responds to calls for service support within a reasonable amount of time
Completes and submits work history tickets in a timely fashion and includes all relevant details
Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
Monitors and improves Up Time for site cyclotron system(s)
Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements


Required Knowledge/Skills, Education, and Experience:

Associates degree in engineering discipline or equivalent Military experience
2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
2+ years of experience with customer relationship management preferred
Working knowledge of the PET radioisotope production workflow preferred
Ability to work independently and with a cross-functional team
Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
Ability to correctly utilize portable leak detection equipment
Ability to safely work in regions of high voltage and radiation
Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:

• Title: Field Service Technician
• Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC), and Dallas or Houston, TX area.
• Shift: Monday through Friday, occasional evening or weekend.
• Travel: 80 - 90% - Monday through Thursday
• Compensation: $80k to $85K (depending on experience and location) plus OT, car allowance($880/mo) and quarterly bonus
• Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.

Position Description:

• Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
• Interact with external customers and internal company Sales, Service, and technical support personnel
• Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
• Support company US sales team with technical resolutions
• Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
• Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance

Requirements:

• Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
• Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
• Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
• Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
• Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to company AG in Basel, Switzerland for multiple-week training and team exchange sessions
• Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal company Sales, Service, and Technical support personnel
• Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
• Proficient with Microsoft Office Suite and IT products
• Fluent in English required, German language fluency a plus
• Must be able to lift up to 75 lbs.

Description

Position Details:
• Title: Customer Service Engineer
• Location: Everett, WA (must live between Everett and Mount Vernon, WA)
• Shift: Monday – Friday 8am – 5pm, while training; after training you will need to have some shift flexibility that includes a 10am – 7pm normal schedule (7% Shift Differential) or 12pm – 9pm (15% Shift Differential), plus OT is frequently required.
• Compensation: First Year Total Comp = $96k – 105.6k
Base Payrate $70,000 – 78,000
Additional Average OT $10,500 – 11,700
Shift Differential (7% - 15%)
5% Target Bonus $3500 – 3900
Annual Value of Company Car $12,000 .
Total $96,000 – 105,600
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
• “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around St. Paul, MN and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies Company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.