Job Ref: # 2857570
Date Posted: 2/19/2026 7:00:28 PM
Location: Grand Rapids, MI
Description
Compensation:
First Year Total Comp = $95.8k - 106.5k
Base Payrate ($33 - 35/hr) $68,640 - 72,800
Average OT (15 – 20%) $15,444 - 21,840
2% Target Bonus $1,682 - 1,893
Annual Value of Company Car $10,000
Total $95,766 - 106,533
Travel: Daily Local/Regional Travel (Almost all assignments are day trips (within 2 hours), but occasional overnight hotel stays are possible).
COVID Vaccination: Required
Position Description:
- Provide remote and on-site technical support for company automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, exclusive of DHA/DoD facilities
- Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
- Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
- Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems
- Provide efficient field services to all company customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
- Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
- Provide accurate and timely documentation that details field activity, expenses, time distribution etc.
- Continue training and self-development to learn products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to next level in 2-3 years.
Must-Have Skills, Experience, and Education:
- Military Veteran professional technicians with a strong background in electronics or electro-mechanical maintenance, service, and repair.
- Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
- Candidates must possess excellent professionalism and strong customer skills
- Strong attention to detail.
- Good problem-solving and critical thinking skills
- Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet company's auto safety standards.
- Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.
- Must be available for work on call as needed and be flexible to meet business needs.
- Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
- Excellent verbal and written communication skills.
- Computer electronics, Windows OS, network experience, required
- Must be able to work within defined processes and methodologies with minimal degree of supervision
- Must possess and maintain a valid driver's license and meet company's auto safety standards.
- Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.
Job Posting
