Customer Service Engineer (Imaging)

Position Description:

As the Customer Service Engineer, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Customer Service Engineer will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management.  Specific responsibilities include:

• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Must-Have Skills, Education, and Experience:

• Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.).
• Experience in the Bio-Medical field is a huge plus but not required.
• Candidates must be able to interpret electronic system schematics and flow-charts.
• A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role.
• Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.