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Job Description

Position Details:
• Title: Field Service Rep
• Location: Assigned territory runs from approximately Fairfield, CA (north) to Coalinga, CA (south), which is approximately 250 miles; you can live anywhere in the territory, with the general Stockton, CA area being the sweet spot.
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$68K to $73K max (plus O/T, including weekends)
o Bonuses/Additional Compensation: Overtime mileage / gas / rental car reimbursement
• Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Job Description

Position Details:
Title: Field Service Technician
Location: Chicago, IL
Shift: Typically, day shift and must be flexible for travel throughout the Dallas region
Compensation: $32 hourly starting annualized wage depending on experience and qualifications plus OT Benefits: Full benefit package which includes Holiday pay, 401K, Medical and Dental, generous vacation (PTO) and room for advancement. Company vehicle provided.
Travel: Must be flexible for travel within the greater Dallas Forth Worth region
Position Description:
Maintains and repairs stationary steam boilers and boiler house auxiliaries by performing the following duties. Diagnose the cause of equipment malfunction or failure. Disassembles repairs and reassembles components and units as required. Adjusts and calibrates equipment to operating specifications. Assembles and installs new units as required. Sells Assured Preventive Maintenance Programs, service & repair parts, compounds, and chemicals.

• Receives working instructions, work orders, blueprints, or drawings from supervisor.
• Reviews job requirements and verifies that the required tools, equipment, parts, material, and manuals are part of the service vehicle inventory.
• Diagnoses the cause of equipment malfunction or failure by interviewing customer, using appropriate monitoring and test equipment.
• Disassembles, repairs, and reassembles units as required.
• Uncrates and assembles new units according to specifications.
• Trains customer-operating personnel.
• Cleans or directs other workers to clean boilers and auxiliary equipment.
• Inspects and repairs boiler fittings such as safety valves, regulators, automatic control mechanisms, and
water columns, and auxiliary machines such as pumps, draft fans, stokers, and burners. y
• Replaces damaged boiler tubes and plates.
• Repairs or replaces high-pressure piping. Patches boiler insulation, Paints surface of equipment. Performs water pressure test by pumping water into system to determine location of leaks.

Requirements:
• Must have no traffic violations that prohibit the use of a motor vehicle and be eligible for automobile insurance coverage
• Six (6) years’ experience in related field or three (3) years related experience with technical school background or two (2) years company product mechanical experience.

Job Description

Position Details:
Title: Field Service Technician
Location: Support Clients across including Philadelphia, Baltimore, and Washington D.C (Can live anywhere in that area)
Shift: Monday-Friday 8am-5pm
Compensation: $25-$28/hour + OT + Performance Bonuses + Per Diem
Benefits: PTO + Paid Holidays / 401K / Medical, dental, vision Insurance / Travel perks and more!
Travel: 50% Travel (2 weeks per month with the other 2 weeks working locally)

Position Description:
In this role, you will be part of a team that installs and maintains our customers' bells and clocks. As a family-owned company, we promote strong relationships with our customers that last for years. Because our business has a national footprint, our technicians travel frequently -- mostly to areas east of the Mississippi River. We strive to promote a healthy work-life balance with a work schedule that typically consists of up to 2 weeks on the road per month. When not on the road, you’ll perform local work that allows you to be home at the end of the workday.
• Travel frequently, with up to 50% as managed by the dispatch team. Candidates must have a flexible schedule and clean driving record.
• Work comfortably on ladders (up to 40-ft. extension ladder), in bell/clock towers, and in boom lifts.
• Possess basic mechanical and electronic trouble shooting skills; we will train you on the detailed workings of our products, but you should have a knack and a desire for fixing equipment issues utilizing technical manuals, engineering drawings, and technical support.
• Program electronic control equipment with the aid of manuals and technical support.
• Be our Company’s “face” to the customer and therefore capable of communicating in an effective, courteous, and professional manner.
• Document and summarize issues and work completed in a clear manner through end-of-work reports.

Requirements:
• Inspect, maintain, and repair heavy mechanical systems.
• Use diagnostic tools to identify and resolve issues involving both mechanical breakdowns and electrical faults.
• Understand and apply mechanical blueprints and electrical diagrams to accurately assemble, install, or modify equipment and systems according to specifications.

Job Description

Position Details:
• Title: Field Service Tech
• Location: Richland, WA
• Shift: Normal Day Shift
• Compensation: $70k – 78k base (to start), plus OT (10 – 15% OT hours) & Bonus First Year W2 = $105k – 115K first year
• Overtime : Position is salaried and non-exempt. Overtime paid out at 1.5x your base rate (base rate = Salary/2080 hrs) after 8 hours in a single day.
• Benefits:
• Company Truck w/ Gas Card, Laptop, Cell Phone, and Tools provided
• Short- and long-term Disability Program
• 401(k) Plan with dollar-for-dollar company match up to 6%
• 15 days of PTO, 12 paid holidays
• Excellent Medical/Dental/Vision/Life Insurance with personal low contribution
• Company Stock Purchase Plan
• Travel: In this position, you will service numerous customers within your region, overnight travel is 10-15 nights per month.

Position Description:
This Field Service Representative position will be within the company U.S. Services business team. This team focuses on servicing critical data center equipment. They are the OEM (Original Equipment Manufacturer) service provider for company electric equipment.

As a Field Service Representative, a typical day for you might include:
• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Requirements:
• The company is looking for strong Military Veteran technicians with training, education, and experience in electronics and/or electrical theory, maintenance, and troubleshooting.
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment is a plus
• Safe driving and vehicle operations skills; clean driving record
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• The capacity to move service equipment weighing up to 50 pounds


What we have for you:
“Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.”

Job Description

Position Title: Field Service Supervisor, Modernization Superintendent

Location: Lanham, MD

Salary: $95k-$130k with company truck and Quarterly and Annual bonus incentives

Position Description:

The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:
• Ensure all aspects of field safety
• Meet with customers to ensure obligations and expectations are achieved
• Direct the performance of field maintenance and contractual service operations
• Conduct field education training with field workforce
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support, participating in sales estimation / proposals as required
• Authorize repair orders and tracking completion
• Lead change to better efficiency and communication


Areas of responsibility include
• All field training including but not limited to safety and new product
• Quality assurance to Company and the customer
• Route control and scheduling
• Improving efficiencies, safety, callback rates, and technical support
• Managing the expenditure of labor, materials and other assets


Qualifications:
• A Bachelor’s degree in engineering, construction management, business or any related field experience preferred with Military experience
• Be an organized self-starter with excellent time and project management skills
• Possess a strong technical background
• Have prior supervisory/management experience leading a technical team, preferably in a union environment
• Have strong communication skills with the ability to communicate effectively with people at multiple levels within the organization
• Possess strong listening, interpersonal and communication skills
• Have the ability to interpret basic financial statements and grasp profit and loss accountability
• Be results oriented
• Have a customer focused outlook
• Be a team player
• Have the initiative and motivation to be successful in a demanding, technical environment
• Be energetic and enthusiastic
• Will demonstrate strength in business judgment and decision making
• Excellent computer skills with full control of the Microsoft Office suite (Word, Excel, Outlook, Access, Power Point)

Job Description

Position Title: Field Service Supervisor, Modernization Superintendent

Location: Baltimore, MD

Salary: $95k-$130k with company truck and Quarterly and Annual bonus incentives

Position Description:

The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:
• Ensure all aspects of field safety
• Meet with customers to ensure obligations and expectations are achieved
• Direct the performance of field maintenance and contractual service operations
• Conduct field education training with field workforce
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support, participating in sales estimation / proposals as required
• Authorize repair orders and tracking completion
• Lead change to better efficiency and communication


Areas of responsibility include
• All field training including but not limited to safety and new product
• Quality assurance to Company and the customer
• Route control and scheduling
• Improving efficiencies, safety, callback rates, and technical support
• Managing the expenditure of labor, materials and other assets


Qualifications:
• A Bachelor’s degree in engineering, construction management, business or any related field experience preferred with Military experience
• Be an organized self-starter with excellent time and project management skills
• Possess a strong technical background
• Have prior supervisory/management experience leading a technical team, preferably in a union environment
• Have strong communication skills with the ability to communicate effectively with people at multiple levels within the organization
• Possess strong listening, interpersonal and communication skills
• Have the ability to interpret basic financial statements and grasp profit and loss accountability
• Be results oriented
• Have a customer focused outlook
• Be a team player
• Have the initiative and motivation to be successful in a demanding, technical environment
• Be energetic and enthusiastic
• Will demonstrate strength in business judgment and decision making
• Excellent computer skills with full control of the Microsoft Office suite (Word, Excel, Outlook, Access, Power Point)

Job Description

Position Title: Field Service Supervisor, Modernization Superintendent

Location: Hartford CT

Salary: $95k-$130k with company truck and Quarterly and Annual bonus incentives

Position Description:

The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:
• Ensure all aspects of field safety
• Meet with customers to ensure obligations and expectations are achieved
• Direct the performance of field maintenance and contractual service operations
• Conduct field education training with field workforce
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support, participating in sales estimation / proposals as required
• Authorize repair orders and tracking completion
• Lead change to better efficiency and communication


Areas of responsibility include
• All field training including but not limited to safety and new product
• Quality assurance to Company and the customer
• Route control and scheduling
• Improving efficiencies, safety, callback rates, and technical support
• Managing the expenditure of labor, materials and other assets


Qualifications:
• A Bachelor’s degree in engineering, construction management, business or any related field experience preferred with Military experience
• Be an organized self-starter with excellent time and project management skills
• Possess a strong technical background
• Have prior supervisory/management experience leading a technical team, preferably in a union environment
• Have strong communication skills with the ability to communicate effectively with people at multiple levels within the organization
• Possess strong listening, interpersonal and communication skills
• Have the ability to interpret basic financial statements and grasp profit and loss accountability
• Be results oriented
• Have a customer focused outlook
• Be a team player
• Have the initiative and motivation to be successful in a demanding, technical environment
• Be energetic and enthusiastic
• Will demonstrate strength in business judgment and decision making
• Excellent computer skills with full control of the Microsoft Office suite (Word, Excel, Outlook, Access, Power Point)

Job Description

Position Details:
Title: Field Service Project Engineer (JMO Leadership Development Program)
Location: Orlando, FL
Shift: Normal Day Shift

Compensation: First Year Total Compensation = $171k – 192k
• Base Salary = $110k – 120k
• Bonus Plan = 10% Target Bonus (approx. $10k) = $11k – 12k/yr
• Overtime (when leading a project team) = $50k – 60k/yr
• plus, daily per diem (while traveling), plus All Travel Rewards (all hotel and flight rewards)
• Second Year Total Comp = $200k+

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• There are other perks like “be well” reimbursement of $300/year for health/fitness classes and related items.
• Perks: All Travel Rewards (Hotels & Flights), 4 months off a year, plus 20 days of PTO earned per year!

Travel: Approximately 30 – 50% travel to project sites, customer sites, and company manufacturing sites around the world.
COVID Vaccination: Not required.
Perks: All Travel Rewards (Hotels & Flights), 4 months off a year, plus 20 days of PTO earned per year!

Position Description:
This position/program is a developmental project engineering role where you will need to thrive in ambiguity and use your leadership and relationship building skills to influence large multi-functional teams to solve technical, production, and logistics problems in the power generation industry. This role will report to the director of operations for Field Service North America and take supporting and lead roles in multiple concurrent service and strategic business projects and require little to no direct supervision; while learning the larger business and operation! Specific functions will include:
• During your first 12 months, you will complete classroom and lab training in Orlando and participate in on-the-job training with experienced engineers, working at multiple customer sites across the US.
• You will work directly with leading staff of field service engineers to develop skills that include equipment operation, maintenance, job site safety, project management, leadership, and Company's business systems
• Once you complete training, as a Field Service Engineer, you'll be supervising technicians and mechanics working on turbine generator equipment during power plant maintenance shutdowns (outages), both planned and unplanned system outages which can occur due to equipment performance issues.
• Coordinating large service and modification projects for power plants around the world.
• Leading multi-functional field and office teams through influence to complete short- and long-term improvement and business operations projects.
• You will collaborate with company worldwide engineering staff to perform niche mechanical and electrical testing
• You will serve as the primary customer contact during outages and ensure repairs are made in a timely and accurate manner
• While deployed, you will work extended working hours of up to 12-14 hours per day including weekends/holidays.
• Create and execute business plans and presentations to senior internal and customer executives.


Requirements:
• Looking for O-3 and early O-4 Junior Military Officers with excellent leadership and a strong track record of success and results.
• Ability to form strong genuine relationships with coworkers and customers!
• Willingness and ability to travel frequently and operate independently of direct supervision.
• Candidates should have a background in leading maintenance and engineering

Job Description

Position Title: Field Service Engineer
Location: Sterling Heights, MI and Los Angeles, CA
Salary: $35 – $45/hr. (commensurate with experience)
Travel: 75–80%, including overnight travel, occasional weekends, and holidays
Shift: Monday–Friday, 8am–5pm (paid from the time you leave home)
Benefits: Comprehensive benefits package
Position Description:
The company is expanding its North American operations and seeking Field Service Engineers to support customers through installation, maintenance, and troubleshooting of high-precision machine tools. While CNC experience is preferred, it is not required if you bring strong electrical, electronic, or electro-mechanical skills. If you’re someone who enjoys solving problems, fixing complex systems, and traveling for hands-on work, we want to hear from you.
Key Responsibilities:
• Install and commission CNC machine tools and related equipment
• Troubleshoot and repair electrical, electronic, and mechanical issues
• Conduct preventive maintenance and inspections on-site
• Read and interpret electrical schematics and technical documentation
• Provide customer training on machine operation and best practices
• Collaborate with Applications Engineers to resolve technical issues
• Submit timely and accurate service reports, timesheets, and expenses
• Represent the company with professionalism and maintain strong customer relationships
Requirements:
• Proven experience with CNC machine tool installation and repair
• Skilled in mechanical, electrical, and hydraulic systems
• Ability to read and interpret electrical schematics
• Proficient in using hand tools and electrical test equipment
• Familiar with 3-axis and 5-axis CNC machines
• Strong mechanical aptitude and mathematical skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong organizational, verbal, and written communication skills
• Ability to work independently and as part of a team
• Must be proactive, detail-oriented, and customer-focused
• Valid driver’s license and clean driving record
• Technical or Engineering degree, or equivalent experience
Preferred:
• Prior field service experience in a CNC or machine tool environment
• Hydraulics or pneumatic troubleshooting

Job Description

Position Title: Field Service Engineer
Location: Sterling Heights, MI and Los Angeles, CA
Salary: $35 – $45/hr. (commensurate with experience)
Travel: 75–80%, including overnight travel, occasional weekends, and holidays
Shift: Monday–Friday, 8am–5pm (paid from the time you leave home)
Benefits: Comprehensive benefits package
Position Description:
The company is expanding its North American operations and seeking Field Service Engineers to support customers through installation, maintenance, and troubleshooting of high-precision machine tools. While CNC experience is preferred, it is not required if you bring strong electrical, electronic, or electro-mechanical skills. If you’re someone who enjoys solving problems, fixing complex systems, and traveling for hands-on work, we want to hear from you.
Key Responsibilities:
• Install and commission CNC machine tools and related equipment
• Troubleshoot and repair electrical, electronic, and mechanical issues
• Conduct preventive maintenance and inspections on-site
• Read and interpret electrical schematics and technical documentation
• Provide customer training on machine operation and best practices
• Collaborate with Applications Engineers to resolve technical issues
• Submit timely and accurate service reports, timesheets, and expenses
• Represent the company with professionalism and maintain strong customer relationships
Requirements:
• Proven experience with CNC machine tool installation and repair
• Skilled in mechanical, electrical, and hydraulic systems
• Ability to read and interpret electrical schematics
• Proficient in using hand tools and electrical test equipment
• Familiar with 3-axis and 5-axis CNC machines
• Strong mechanical aptitude and mathematical skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong organizational, verbal, and written communication skills
• Ability to work independently and as part of a team
• Must be proactive, detail-oriented, and customer-focused
• Valid driver’s license and clean driving record
• Technical or Engineering degree, or equivalent experience
Preferred:
• Prior field service experience in a CNC or machine tool environment
• Hydraulics or pneumatic troubleshooting

Job Description

Position Details:

Title: Field Service Technician
Location: Asburn, VA
Shift: Dayshift
Compensation: $36-$38/hr.
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: Daily travel with around 30%. Minimal overnight travel required- home most nights! Company car, gas card, and cell phone provided.   

 

Position Description:

The Field Service Technician is primarily responsible for more difficult and /or complicated maintenance activities on Power Systems along with their associated equipment.  Other responsibilities include and are not limited to assembly, disassembly, testing, and commissioning of systems.  He/She will also be required to provide and facilitate general assistance where needed. The position will be focused on customer satisfaction by ensuring contractual obligations are met and equipment down time is minimal.

 

Basic supervisory / mentorship responsibilities required at this level as being assigned as the lead technician for a maintenance activity or trouble calls.  The Intermediate Technician will be under the direct supervision of the Regional Service Manager (RSM). In the event that the Intermediate Technician is assigned a project, he/she will be under the supervision of the Lead Technician assigned to the project or the Project Manager (PM).

 

Provide customer service by analyzing and evaluating equipment performance within an assigned area of responsibility.
Provide assistance and technical support to less experienced personnel.
Develop sound maintenance techniques through system knowledge.
Perform direct maintenance as required where more complex equipment problems exist.
Understands and helps to maintain service contracts.
Maintains assigned “Ready Kits” through inventory control and parts requisition.
Maintain and account for tools and test equipment necessary to perform required duties.
Provide machine start-up and installation coverage on an as needed basis.
Uphold and continually improve upon the highest level of customer satisfaction possible.
Understand and utilize procedures methodically and safely.
Diagnose, document and report problems / technical findings with recommended repair actions.
Timely reporting of events, causes and actions related to customer load losses. Provide necessary assistance to Technical Support in an effort to resolve the problem.
Provide rigging and delivery assistance.
Contractor facilitation and installation assistance where possible.
Attend customer meetings.
Facilitates work by electrical contractors for equipment installation.
Emergency and/or routine repairs on power generating equipment.
Emergency parts delivery to customer site.
Perform preventative maintenance on all equipment including: UPS Systems, Frequency Converters, Diesel Controls, Switchgear, and Battery Systems, as trained.
Progressive proficiency in job reporting and communication skills.
Maintains a good understanding of, while adhering to, company policies, guidelines, philosophies and procedures.
Thorough working knowledge of DMMs, Digital Scope Meters, Amp meters/probes, oscilloscopes, load banks, BMIs, AstroMeds, and RPM units.
Provide emergency customer response by participating in weekly technician on-call schedule.
Complete and submit error free time sheets, expense reports and job reports within the required time frame while assisting junior techs with it.
Attend all formal and informal training courses as directed by the RSM.
Other tasks, in-house and on-site, as assigned by their RSM, Lead Technician or PM.
Report customer opportunities (i.e. upgrades, new equipment, etc.) to the appropriate sales personnel.
Adhere to guidelines outlined in the Field Service Technician Manual, with emphasis on safe work practices.
Participate in the Resident Technician Program.
 

Requirements:

A Trade School Associates Degree or Armed Forces equivalent are desirable pre-requisites.
Minimum of four years’ experience in the power industry in either the military or commercial markets or equivalent experience.
Strong understanding of electronic/power principles.
A basic knowledge of mechanical fundamentals as they apply to supporting UPS equipment.
Must have completed Level 1 & Level 2 training for all UPS equipment in assigned territory.
Willingness and ability to travel 75% or more to support field service application, within and outside assigned region.
Must be able to lift up to 70 lbs. alone. Must be able to climb ladders and work safely.
Must possess a valid driver’s license.

Job Description

Position Details:

Title: Field Service Technician
Location: Columbus, OH
Shift: Dayshift
Compensation: $36-$38/hr.
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: Daily travel with around 30%. Minimal overnight travel required- home most nights! Company car, gas card, and cell phone provided.   

 

Position Description:

The Field Service Technician is primarily responsible for more difficult and /or complicated maintenance activities on Power Systems along with their associated equipment.  Other responsibilities include and are not limited to assembly, disassembly, testing, and commissioning of systems.  He/She will also be required to provide and facilitate general assistance where needed. The position will be focused on customer satisfaction by ensuring contractual obligations are met and equipment down time is minimal.

 

Basic supervisory / mentorship responsibilities required at this level as being assigned as the lead technician for a maintenance activity or trouble calls.  The Intermediate Technician will be under the direct supervision of the Regional Service Manager (RSM). In the event that the Intermediate Technician is assigned a project, he/she will be under the supervision of the Lead Technician assigned to the project or the Project Manager (PM).

 

Provide customer service by analyzing and evaluating equipment performance within an assigned area of responsibility.
Provide assistance and technical support to less experienced personnel.
Develop sound maintenance techniques through system knowledge.
Perform direct maintenance as required where more complex equipment problems exist.
Understands and helps to maintain service contracts.
Maintains assigned “Ready Kits” through inventory control and parts requisition.
Maintain and account for tools and test equipment necessary to perform required duties.
Provide machine start-up and installation coverage on an as needed basis.
Uphold and continually improve upon the highest level of customer satisfaction possible.
Understand and utilize procedures methodically and safely.
Diagnose, document and report problems / technical findings with recommended repair actions.
Timely reporting of events, causes and actions related to customer load losses. Provide necessary assistance to Technical Support in an effort to resolve the problem.
Provide rigging and delivery assistance.
Contractor facilitation and installation assistance where possible.
Attend customer meetings.
Facilitates work by electrical contractors for equipment installation.
Emergency and/or routine repairs on power generating equipment.
Emergency parts delivery to customer site.
Perform preventative maintenance on all equipment including: UPS Systems, Frequency Converters, Diesel Controls, Switchgear, and Battery Systems, as trained.
Progressive proficiency in job reporting and communication skills.
Maintains a good understanding of, while adhering to, company policies, guidelines, philosophies and procedures.
Thorough working knowledge of DMMs, Digital Scope Meters, Amp meters/probes, oscilloscopes, load banks, BMIs, AstroMeds, and RPM units.
Provide emergency customer response by participating in weekly technician on-call schedule.
Complete and submit error free time sheets, expense reports and job reports within the required time frame while assisting junior techs with it.
Attend all formal and informal training courses as directed by the RSM.
Other tasks, in-house and on-site, as assigned by their RSM, Lead Technician or PM.
Report customer opportunities (i.e. upgrades, new equipment, etc.) to the appropriate sales personnel.
Adhere to guidelines outlined in the Field Service Technician Manual, with emphasis on safe work practices.
Participate in the Resident Technician Program.
 

Requirements:

A Trade School Associates Degree or Armed Forces equivalent are desirable pre-requisites.
Minimum of four years’ experience in the power industry in either the military or commercial markets or equivalent experience.
Strong understanding of electronic/power principles.
A basic knowledge of mechanical fundamentals as they apply to supporting UPS equipment.
Must have completed Level 1 & Level 2 training for all UPS equipment in assigned territory.
Willingness and ability to travel 75% or more to support field service application, within and outside assigned region.
Must be able to lift up to 70 lbs. alone. Must be able to climb ladders and work safely.
Must possess a valid driver’s license.

Job Description

Position Details:
Title: Customer Service Engineer
Location: Madison, WI
Shift: Monday – Friday, 12pm – 9pm (you will train Monday through Friday, 8am – 5pm and eventually shift to a normal delayed start of Noon, this shift adjustments comes with a 15% shift differential)

Compensation: First Year Total Comp = $106.5k – 120k
Base Payrate $70,000 – 80,000
Additional Average (10%) OT $10.500 – 12,000
Shift Differential (15%) $10,500 – 12,000
5% Target Bonus $3,500 – 4,000
Annual Value of Company Car $12,000 .
Total $106,500 – 120,000

Benefits:
Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:

4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.

100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).

Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.

“Well Being” reimbursement of $300/year for health/fitness classes and related items.

Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around
Madison and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies Company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum.

Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Job Description

Position Details:
Location: Fargo, ND
Travel: 10%
Schedule: Monday through Friday – 9am to 5pm
Salary: $40/hr to $50/hr plus OT, and bonus
Benefits: Comprehensive corporate benefits package

Position Summary:
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of company’s equipment and systems generally at customer sites, to ensure proper working order.

Responsibilities:
• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to company’s policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure customer satisfaction with equipment and service levels.
• Maintain a safe and clean working environment by conforming at all times to the company and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit reports, such as Service and Status Reports, on all support activities as defined and required.
• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Skill Profile:
• High school degree is required. Associate of Science degree, technical certificate or equivalent is desired.
• A minimum of 5 years related work experience or military technical training is required.
• Strong Electrical & Mechanical background.
• Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
• Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
• Must be available and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work.
• Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
• Must be qualified to meet the requirements of background screening by a third-party agency.
• Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Must be able to work in awkward positions and in confined spaces.
• Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
• Work performed generally will be to support global needs. International travel is required at times.
• Work schedule is to align with customer needs.
• On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.

Authority:
• The job holder makes independent decisions on a daily basis, which can have a significant impact on the business, with major decisions being taken in conjunction with line management
• The job holder is responsible for organizing their own day and working in an efficient manner.
• The job holder has overall service responsibility for assigned customer site equipment / type and all relevant associated activities

Keys to Successful Interview:
You will report to the Director who is very familiar with, and has been very successful with, hiring military talent through Orion! Your Customer Service focused interpersonal skills are just as important as your technical aptitude.

Use examples from your experience that demonstrate:
• Your initiative – to solve problems and take on new challenges
• Your technical skills and aptitude to learn new systems - show that you thrive on learning
• You can work independently
• You are resourceful and can figure things out independently, but know when to ask for help
• Your positive attitude
• Your ability to interface with customers – and strong communication skills
• Your high level of motivation
• You are up for the challenge and excitement of being with an industry leader and that you want to grow

Job Description

Position Details:
Title: Customer Service Engineer
Location: Houston, TX
Shift or Travel: Local and overnight travel mixed. When not traveling, the role is based locally at the office.
Compensation: $36-40/hr (Total compensation $90K+)
Travel: Up to 65% domestic travel to support fielded products.
Position Description:
As a Customer Service Engineer you will provide electrical controls support for production teams and customer field service events, including scheduled maintenance, upgrades, unplanned maintenance, and warranty work for gas turbine engines and related systems.
Key Responsibilities:
• Dedicated electrical and controls support for field service events.
• Collaborate with the Field Service team on commissioning processes, standard work planning, and new technology scopes.
• Document maintenance activities in Field Service Reports.
• Troubleshoot, commission, and provide technical support for controls and electrical systems.
• Act as the internal and external focal point for field-related electrical/controls issues.
• Support engineering in testing and developing control systems.
• Manage customer-specific projects, including feasibility studies, commissioning, and subcontractor oversight.
• Provide on-call support after hours and on weekends.
Requirements:
• 5-7 years of experience with industrial/marine gas turbines and control systems.
• Expertise in commissioning and troubleshooting controls and electrical systems.
• Strong customer relations and ability to work under pressure.
• Experience with Microsoft Office and project management skills.
• U.S. work authorization required.
• Familiarity with Oil & Gas regulations and product certification.
• Physical ability to perform tasks, including passing an eye exam and handling equipment weighing over 50 pounds.

Job Description

Position Details:

Title: Field Service Engineer
Location: Bethlehem, PA
Shift: M-F Day
Compensation: $73k-$82k Total Comp. $30/hr + Travel Pay & OT while on service trips.
Benefits: Med, Dent, Vis, 401k/w partial match up to 8%
Travel: Frequent travel for weeks at a time


Position Description:

Interface with customers to determine the issue(s) at hand.
Perform diagnosis of the various systems when the problem(s) occur.
Perform repairs based on diagnosis to return the equipment back into operational state.
Monitor the performance of the equipment to ensure a successful repair.
Maintain a clean and safe working area and provide training to customer personnel.
Installation and run-off of new equipment and document services performed.


Requirements:

Must be able to travel extensively in the United States, Mexico and Canada, occasionally in Europe.
Strong mechanical, electrical, pneumatic and hydraulic knowledge for onsite troubleshooting.
Strong understanding of electrical systems and components and CNC equipment operation.
Good communication and problem solving as well as reporting and documentation skills.
Interpret schematics (hydraulic, pneumatic, electrical) and blueprints for assembly/specifications.
Work independently or team environment and be in the field for sustained periods of time.
Valid driver’s license, pass port, clean records.

Job Description

Position Details:
Title: Field Service Technician
Location: Atlanta, GA (1-1.5 hours from airport)
Shift: Mon-Fri. Revolving on call weekends (On Call schedules put out for each calendar year so will know when on call) + Guaranteed 40/ hrs a week. If on call, paid for 8 hours even if not called out.
Compensation: $28-$30/hr + $620 month vehicle stipened – Gas and vehicle services covered by company; personal and business use + $150 extra a day when on call
Benefits: Comprehensive Corporate Benefits Package; Company paid Med/ Den/ Vis
Travel: 85%. Travel is M-F unless scheduled for on call. Average 3-4 days traveling.
Vaccine Requirement: Not Required

Position Description:
Responsible and accountable to travel to customer sites to install, service and repair food
processing machinery. use deep technical knowledge to assist with and provide guidance in the
testing of company technologies and to provide assistance on troubleshooting issues for
complex customer installations. The position is also responsible to generate and distribute
technical reports regarding testing results.

Requirements:
• High School diploma or equivalent.
• A well-rounded Mechanical and Electrical Background; Stronger electrical
• Knowledge/ experience with pneumatic, hydraulic power systems or control systems are a plus.
• Strong active listening skills
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to read diagrams, schematic drawings, engineering specifications and manuals to determine work procedures.

Job Description

Position Details:
• Title: Field Service Engineer – Proton Therapy
• Location: Atlanta, GA (Emory Proton Therapy Center)
• Shift: 4 on 3 off – rotational shift – 7am to 7pm, 2pm to 11pm, and 7pm to 7am. Rotates monthly
• Compensation: $83K-$88K + 15% shift diff, + OT and yearly bonus. 1st year W-2 should be $100K or more
• Benefits: Robust benefits package including 401K with Co. match $1 for $1 up to 6%

Position Description: Responsibilities include:
• Provide highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment and instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative/technical matters for assigned projects.
• Interpret customers’ needs and clarify where responsibility for problem resolution falls.
• May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instruct customers in operation/basic maintenance of company products.
• May coordinate and review the activities of a small group of Installation Representatives.

Requirements:
• Intermediate level of knowledge in the proper use of the following:
Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering
• Desired Military Experience in the following: Nuclear power plant, Airframe & power plant, Avionics, Ground support equipment maintenance, Medical devices, Electrical maintenance
• Experience in the semiconductor field service/maintenance: Ion Implant, CVD, Etch, PVD, Photolithography

Job Description

Position Details:
Title: HT Field Service Technician
Location: Nationwide openings (MO, VA, AL, TN, MI, KY, NY, CA, NV, AZ, TX, UT, KS)
Travel: 70% - 80% US and occasional international travel is required - Frequent overnight travel is common
• The FST will possess or be able to obtain a valid passport
• The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
Compensation:
Benefits: Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks, and discounts.
• All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.


Position Description:
The company Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

• Satisfy all Safety Requirements for both MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• Must be able to work overtime as needed, based on the needs of the business.

Requirements:
• High School Diploma or GED required
• Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Experience & Skills
• Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
• Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
• Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor.
• Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
• Be able to display a structured focus yet demonstrate agility and change direction as needed.
• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Ability to use all types of hand tools and digital test equipment
• Knowledge of mechanics, electronics, and distribution systems
• Working mechanical knowledge of conveyor systems
• Working knowledge of AC and DC electrical distribution systems
• Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
• Experience working in a fast-paced environment and meeting tight time constraints
• Fluency in English required and Spanish a plus
• Trained or in the process of being trained in 1 of the 5 major areas (MD, XR, CW, VI, and ProdX) – Refer to the Field Service Technician (FST) Advanced Proficiency Policy
• Successful GPM results: "Meets Expectations" or better in all categories

Job Description

Position Details:
Title: HT Field Service Technician
Location: Nationwide openings (MO, VA, AL, TN, MI, KY, NY, CA, NV, AZ, TX, UT, KS)
Travel: 70% - 80% US and occasional international travel is required - Frequent overnight travel is common
• The FST will possess or be able to obtain a valid passport
• The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
Compensation:
Benefits: Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks, and discounts.
• All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.


Position Description:
The company Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

• Satisfy all Safety Requirements for both MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• Must be able to work overtime as needed, based on the needs of the business.

Requirements:
• High School Diploma or GED required
• Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Experience & Skills
• Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
• Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
• Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor.
• Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
• Be able to display a structured focus yet demonstrate agility and change direction as needed.
• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Ability to use all types of hand tools and digital test equipment
• Knowledge of mechanics, electronics, and distribution systems
• Working mechanical knowledge of conveyor systems
• Working knowledge of AC and DC electrical distribution systems
• Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
• Experience working in a fast-paced environment and meeting tight time constraints
• Fluency in English required and Spanish a plus
• Trained or in the process of being trained in 1 of the 5 major areas (MD, XR, CW, VI, and ProdX) – Refer to the Field Service Technician (FST) Advanced Proficiency Policy
• Successful GPM results: "Meets Expectations" or better in all categories

Job Description

Position Details:
Title: Field Service Engineer
Location: Baltimore, MD
Shift: Mon-Fri, flexible to meet business needs – 40hr work weeks with OT opportunities
Compensation: $85-100K a year depending on qualifications and experience!
Benefits: Competitive benefits package, medical, dental, PTO, and more!
Travel: This is a field service position, ~80%. The position covers Northern Maryland to Washington D.C. and surrounding areas, requiring travel to healthcare facilities.

Position Description: The Field Service Engineer (FSE) is responsible for troubleshooting, repairing, and maintaining diagnostic imaging equipment at customer sites. This role involves coordinating installations, performing preventive maintenance, and providing technical training for medical staff. The FSE ensures equipment functionality and compliance with safety standards while delivering exceptional customer service.
Key Responsibilities:
• Diagnose and repair imaging equipment using established testing methods.
• Coordinate installations and maintenance with internal teams and customers.
• Conduct customer training on equipment operation and safety.
• Maintain accurate service records, including inspections, repairs, and certifications.
• Utilize service software to track tasks and complete documentation.
• Communicate effectively with support, management, and sales teams.
• Participate in on-call rotations and ensure a rapid response to critical issues.
• Stay updated on industry advancements and maintain required certifications.
Qualifications:
• 5+ years of experience servicing diagnostic equipment.
• Strong troubleshooting skills and experience with mechanical, electronic, and imaging systems.
• Proficiency with electronic test equipment and software applications.
• Excellent problem-solving abilities, communication, and customer service skills.
• Compliance with facility requirements, including drug testing and immunizations.

Job Description

Job Title: Service Engineering Technical Project Manager

Location: Orlando, FL
Travel Requirements: 10%-20%
________________________________________
Summary
The Service Engineering Technical Project Manager serves as the primary technical focal point for assigned units, handling both internal and external responsibilities. This role involves defining and forecasting outage scopes, tracking modification implementation, and leading investigations and root cause analyses. Collaborating with the Program Service Manager and Project Management Office, this role provides technical expertise and represents the company in customer-facing interactions.
________________________________________
Essential Duties & Responsibilities
Core Responsibilities
• Serve as the internal and external technical point of contact for assigned units.
• Act as the customer-facing technical representative for assigned units.
• Assess and manage technical risks, providing probability and impact assessments.
• Support configuration planning and management for assigned units.
• Provide technical support for sales and commercial operations.
• Define outage scopes and manage technical work scope for planned and emergent outages.
• Maintain modification applicability states in Wind Chill and associated tools.
• Provide onsite and remote technical support during outages.
• Lead root cause analysis investigations and plan on-site actions.
• Coordinate technical resources and support teams (GTSE, RMC, TOMONI).
• Review parts pedigree, manufacturing, and repair NCRs.
Investigations & Improvements
• Conduct root cause analysis for quality issues and operational failures.
• Lead cross-functional teams to resolve critical incidents using RCA techniques (8D, Fishbone, Fault Tree).
• Develop and implement process improvements based on RCA findings.
Other Responsibilities
• Become proficient in product lines (GT, ST, GEN, AUX, BOP, Controls, Tuning, and Operation).
• Maintain fleet data and experience records (Inspection Reports, Fleet Risk, ORAP).
• Review Field Service reports and document lessons learned.
• Develop and issue technical solutions (Service Products, GTBs, AGTMIs).
• Prepare presentations for user conferences and customer meetings.
________________________________________
Qualifications
Education & Experience
• Bachelor’s or Master’s degree in Mechanical Engineering preferred (equivalent experience considered).
• Minimum 8 years of experience in rotating equipment design/service or combined cycle power plant operations.
• 5+ years of experience in complex root cause analysis.
• Six Sigma certification or equivalent experience preferred.
Knowledge & Skills
• Strong commercial awareness and ability to manage cross-functional teams.
• Proficient in RCA methodologies (8D, Fishbone, Fault Tree, etc.).
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Strong ability to work under pressure, meet deadlines, and deliver exemplary customer service.
________________________________________
Physical Requirements
• Ability to lift and carry up to 50 lbs.
• Frequent ability to talk, listen, and communicate clearly via telephone.
• Consistent ability to meet attendance and productivity standards.

Job Description

Position Details:
Title: Field Service Technical Coordinator
Location: Roanoke, VA
Shift: Mon-Fri, 8a-5p
Compensation: 65K depending on qualifications and experience!
Benefits: Health and dental coverage, 401K, paid holidays, generous PTO, and more!
Travel: Very little travel may be required, <10%

Position Description:
Company is looking to add Field Service Technical Coordinator to their growing team in Roanoke, VA!

Responsible for performing job evaluations of ongoing jobs to make sure they are progressing on time and without issues. Assist departmental manager in responding to customer service and warranty issues, scheduling, field service work, ordering job materials, maintain records, complete quotes.

Respond to customer service issues raised by customer.
Provide field instructions and statements of work to field service personnel for service and warranty issues.
Order and ship materials for field and warranty work.
Review the progress of a project and determine if it’s on schedule.
If project is behind schedule, determine resolution to complete on time.
Report back to the Field Service Manager on how projects are progressing and suggest improvements.
Maintain spreadsheets related to field service and warranty jobs.
Maintain individual job records, materials lists, statistical reports, and other reports as necessary.
Review Engineering drawings, control prints, and materials lists for use in field.
Perform other tasks as required by manager to support completion/resolution of all field or warranty work.

Requirements:
• High school diploma or Equivalent (GED).
• Minimum of five years electrical
• Minimum of five years electrical trouble-shooting
• Minimum of five years basic carpentry
• Ability to operate a computer and associated software to include MS Office programs.
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with multiple projects at the same time, including any of your own.
• Ability to oversee projects, checking for accuracy, efficiency, quality of work and timeliness of progress.
• Ability to work professionally with multiple and varied personality types
• Ability to solve problems in a variety of situations with limited standardization.
• Excellent communication skills to effectively present information to customers.
• Ability to communicate effectively with Field Service Techs verbally or in writing.
• Ability to support Field Service Techs to improve their work and become more efficient while keeping safety the number one priority.

Job Description

Position Details:
Title: Field Service Technician I, II, III
Location: Roanoke, VA max region 1 hr away
Shift: 10-hour days based on customer site and business requirements. Must be open to working off-shift hours, and possible 7-day weeks.
Compensation: $20-$38/hr + $59 perdiem depending on qualifications and experience! + OT and company bonus eligible!
Benefits: Health and dental coverage, 401K, paid holidays, generous PTO, and more!
Travel: This is a high-travel Field Service position. Typically spending 2-3 weeks on the road at a time. Company provides per diem, travel card, mileage reimbursement, service truck, laptop, phone, tools, etc.

Position Description:
Field Service Technicians travel to customer sites as a company representative to perform installation and repairs per customer requests and/or warranty on company buildings and structures.
• Interpret engineering drawings, electrical control prints, and schematics.
• Experience/Knowledge in carpentry and electrical preferred.
• Hook up power and controls according to prints/schematics
• Be familiar with framing construction standards.
• Operate all power equipment as required to complete required work (e.g. Battery operated hand tools, power saws, crimping tools, scarifier, and air tools including sprayers)
• Install air conditioning equipment, cable ladder systems, hoods, battery systems, waveguide entries, halo ground systems and other types of grounding systems.
• Hang and/or repair doors and locks as required, to include installing hardware, assembling doors, and/or painting doors.
• Complete framing, sheathing, trim work and floor tile installation, as required.
• Make minor concrete repairs and apply concrete buildings coatings and finishes.
• Other duties as assigned by manager to complete repairs according to customer agreements and/or requirements.

Requirements:
• High school diploma or Equivalent (GED).
• 1-3 years’ experience, Basic carpentry and electrical preferred
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Knowledge of electrical wiring standards and the National Electric Codes
• Ability to solve problems (trouble shoot issues) in a variety of situations with limited standardization.
• Excellent communication skills to effectively present and handle information to customers
• Ability to understand and follow instructions given verbally, written, or in diagram format.

Job Description

Position Details:
Title: Field Service Engineer
Location: Tulsa, OK or Wichita, KS
Shift: Day shift
Compensation: $70k-85K + company vehicle + company credit card + commission
Benefits: Medical, Dental, PTO, Flexible Spending Accounts Health Savings Accounts 401(k) plan with employer contribution
Paid vacation, holiday, personal and sick time Group life / accidental death insurance Short and long-term disability plans
Mental Health Assistance Program, Tuition Reimbursement Program, In-house Training and Development Programs
Employee referral award program, Matching gift program, Wellness benefits program
Travel: Travel within 4-hour radius | 1-2 nights/week

Position Description:
Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established the company NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.

• Provides technical service support on the installations, inspection, repair, and preventative maintenance of company products for customers within their territory.
• Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in region to enhance product knowledge.
• Provides telephone support to customers, sales, and clinical education staff. Maintains positive, professional communication with customers, regional team members, and national technical support group.
• Documents all activities in accordance with the company Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
• Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals.
• Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
• Provides technical support for Sales and Clinical Education staff.

Requirements:
• 3-5 yrs of Biomed field service experience preferred or FSE experience required
• Rotating Schedule of on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off hours.

Job Description

Position Details:
• Title: Customer Service Engineer
• Location: Kansas City, MO
• Shift: Monday – Friday, 10am – 7pm (you will train Monday through Friday, 8am – 5pm and eventually shift to a normal delayed start of 10am, this shift adjustments comes with a 7% shift differential)
• Compensation: First Year Total Comp = $97.8k – 113.6k
• Base Payrate $70,000 – 80,000
• Additional Average (7 – 10%) OT $7,350 – 12,000
• Shift Differential (7%) $4,900 – 5,600
• 5% Target Bonus $3,500 – 4,000
• Annual Value of Company Car $12,000 .
• Total $97,750 – 113,600
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
o 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
o 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
o Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
o “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Charlottesville and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company’s equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Job Description

Position Details:
Title: Generator Field Service Technician
Location: Columbia, SC | Charleston, SC | Savannah, GA| Columbus, OH | Tucson, AZ | Phoenix, AZ|, remote home-based. Will go into shop once a week to re-tool for the service week.
Shift: Primarily Mon.-Fri. normal daytime hours; otherwise as needed/required for emergency service.
Compensation: $25-$42/hr. starting base rate based on skills and experience + O/T after 8 hours worked daily + bonus based on branch performance and company profitability + cumulative pay raises and incentives for progression through professional development skill grades & certifications + full relocation.
Benefits: A comprehensive summary of benefits will be provided to all selected candidates.
Travel: You will travel daily from your home and service equipment at customer sites in the field within the surrounding area, typically within 2-3 hours of your home. Occasional overnight that will be planned in your service schedule. Company service vehicle provided for all field service work and travel.

Position Description: As the heart of the company, the Technician safely performs service, routine and emergency maintenance, installation, and repair in the field with world-class customer service. In this role you will be responsible for fixing equipment and systems and making repair recommendations to customers. You will work with other service technicians and associates as needed to ensure all scheduled work is performed safely and to the customer's satisfaction.

Key responsibilities include:
• Service, repair, modify, diagnose, and rebuild standby power generators and fire pump drivers.
• Failure analysis, service, and repairs for customers.
• Service power generation equipment and systems.
• Check/ repair all supporting systems such as fuel, cooling, and electrical.
• Operation of load banks and recording of instrumentation.
• Keep current on product changes, specifications, and updates.
• Operate, drive, and maintain company service trucks and parts inventory for service work.

Requirements: Excellent, safe troubleshooting skills and experience on industrial systems & equipment.
• Must have hands-on experience servicing and fixing 200kW and above generators with ability to step directly into this role with no training required on these generator systems.
• Strong working knowledge of electrical systems, circuitry, transfer switches, and diesel engines.
• Computer and software skills including microsoft office suite.
• Tools for service work as a maintenance professional. Company offers a Tool Insurance program.

Job Description

Position Details:
Title: Field Service Engineer (Medium Voltage) Locations: Phoenix, AZ / Dallas-Fort Worth, TX Travel:
• Based out of your home office with regular site visits
• On-call schedule required
Compensation:
• $30 - $35/hr starting rate depending on experience and qualifications w/ OT as needed
Benefits: Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.

Position Description:
The Field Service Engineer — Medium Voltage is responsible for performing warranty repairs, technical support, and testing the internals of company Medium Voltage products. Duties include MVT core testing, troubleshooting, repairing, analyzing data, operations, and maintenance activity for MV Products. This job requires working with medium/high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
Responsibilities:
• Tests, troubleshoots, repairs, and analyzes company's MV systems in the field, via email, telephone, and site visits
• Develops a detailed knowledge of company's Medium Voltage products, associated company and/or third party accessories sold by the company
• Required to maintain accurate inventory count of spare parts provided by company
• Regularly works with medium/high voltage DC electricity, three-phase power, and the related software and firmware of company products
• Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditures
• Collaborate cross functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures. Additionally responsible for keeping customers informed of the RCA status.
• Perform and maintains maintenance activities in accordance with the company product maintenance manual on assigned sites with company customer contractual obligations.
• Requires the ability to work weekend and/or nights on a case by case basis.
• Other duties as may be required or assigned.

Requirements:
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• At least 3 years of experience with Medium Voltage equipment is required.
• Prior experience with cold weld patch repairs and field transformer repairs is required.
• Experience with pad mounted transformers, Medium Voltage Terminations and operation of Switchgears is preferred.


Other Specialized Skills:
• Ability to work non-standard business hours occasionally to support customer service contracts
• Knowledge of solar and/or alternative energy markets is preferred
• Knowledge of National Electric Code is preferred
• Knowledge of solar and/or alternative energy markets is preferred
• Advanced knowledge of power plant measurement devices and techniques is strongly preferred
• Ability to analyze and solve problems effectively
• Proficiency with Microsoft Office Suite (Word, PowerPoint and Excel) is required
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.
• Have direct interface with German Counterparts for technical assistance and guidance on MV systems and attend meetings with them on a daily or weekly basis

Job Description

Position Details:
Title: Field Service Engineer (Medium Voltage) Locations: Phoenix, AZ / Dallas-Fort Worth, TX Travel:
• Based out of your home office with regular site visits
• On-call schedule required
Compensation:
• $30 - $35/hr starting rate depending on experience and qualifications w/ OT as needed
Benefits: Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.

Position Description:
The Field Service Engineer — Medium Voltage is responsible for performing warranty repairs, technical support, and testing the internals of company Medium Voltage products. Duties include MVT core testing, troubleshooting, repairing, analyzing data, operations, and maintenance activity for MV Products. This job requires working with medium/high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
Responsibilities:
• Tests, troubleshoots, repairs, and analyzes company's MV systems in the field, via email, telephone, and site visits
• Develops a detailed knowledge of company's Medium Voltage products, associated company and/or third party accessories sold by the company
• Required to maintain accurate inventory count of spare parts provided by company
• Regularly works with medium/high voltage DC electricity, three-phase power, and the related software and firmware of company products
• Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditures
• Collaborate cross functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures. Additionally responsible for keeping customers informed of the RCA status.
• Perform and maintains maintenance activities in accordance with the company product maintenance manual on assigned sites with company customer contractual obligations.
• Requires the ability to work weekend and/or nights on a case by case basis.
• Other duties as may be required or assigned.

Requirements:
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• At least 3 years of experience with Medium Voltage equipment is required.
• Prior experience with cold weld patch repairs and field transformer repairs is required.
• Experience with pad mounted transformers, Medium Voltage Terminations and operation of Switchgears is preferred.


Other Specialized Skills:
• Ability to work non-standard business hours occasionally to support customer service contracts
• Knowledge of solar and/or alternative energy markets is preferred
• Knowledge of National Electric Code is preferred
• Knowledge of solar and/or alternative energy markets is preferred
• Advanced knowledge of power plant measurement devices and techniques is strongly preferred
• Ability to analyze and solve problems effectively
• Proficiency with Microsoft Office Suite (Word, PowerPoint and Excel) is required
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.
• Have direct interface with German Counterparts for technical assistance and guidance on MV systems and attend meetings with them on a daily or weekly basis

Job Description

Position Details:
Title: Field Service Engineer
Locations: Columbia, MO / Corpus Christi, TX / Redrock, AZ /Reno, NV /Springfield, IL
/ Winona, MS / Allentown, PA
Travel:
• Based out of your home office with regular site visits
• On-call schedule required
Compensation:
• $30 - $34/hr starting rate depending on experience and qualifications w/ OT as needed
Benefits: Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.
Position Description:
The Field Service Engineer is responsible for performing warranty repairs, and the commissioning of company utility inverters in the field. Duties include commissioning, troubleshooting, repairing, learning to analyze data, operation and maintenance activity and utility inverter applications. This job requires continually working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
Responsibilities:
• Commissions, troubleshoots, repairs, and analyzes company’s utility inverters in the field, via email,
telephone, and site visits.
• Develops a detailed knowledge of company’s utility inverter products, associated company accessories, and third - party accessories that are sold by company for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by company
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and y
firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Perform and maintains maintenance activities in accordance with the company product maintenance manual on assigned sites with company customer contractual obligations.
• Requires the ability to work weekend and/or nights on a case-by-case basis.
• Other duties may be required or assigned.

Requirements:
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• A bachelor’s degree in a technical field is strongly preferred
• Ability to work nonstandard business hours occasionally to support service customer contracts. Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see.
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.

• The work environment is constrained to a field service environment, with occasional functions in a corporate office.
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures.
• The noise level in the work environment is usually moderate.
• This position may significant domestic and international travel as needed to support client sites outside of your designated region

Job Description

Position Details:
Title: Field Service Engineer
Locations: Columbia, MO / Corpus Christi, TX / Redrock, AZ /Reno, NV /Springfield, IL
/ Winona, MS / Allentown, PA
Travel:
• Based out of your home office with regular site visits
• On-call schedule required
Compensation:
• $30 - $34/hr starting rate depending on experience and qualifications w/ OT as needed
Benefits: Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.
Position Description:
The Field Service Engineer is responsible for performing warranty repairs, and the commissioning of company utility inverters in the field. Duties include commissioning, troubleshooting, repairing, learning to analyze data, operation and maintenance activity and utility inverter applications. This job requires continually working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
Responsibilities:
• Commissions, troubleshoots, repairs, and analyzes company’s utility inverters in the field, via email,
telephone, and site visits.
• Develops a detailed knowledge of company’s utility inverter products, associated company accessories, and third - party accessories that are sold by company for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by company
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and y
firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Perform and maintains maintenance activities in accordance with the company product maintenance manual on assigned sites with company customer contractual obligations.
• Requires the ability to work weekend and/or nights on a case-by-case basis.
• Other duties may be required or assigned.

Requirements:
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• A bachelor’s degree in a technical field is strongly preferred
• Ability to work nonstandard business hours occasionally to support service customer contracts. Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see.
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.

• The work environment is constrained to a field service environment, with occasional functions in a corporate office.
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures.
• The noise level in the work environment is usually moderate.
• This position may significant domestic and international travel as needed to support client sites outside of your designated region

Job Description

Position Details:
Title: Field Service Engineer
Locations: Columbia, MO / Corpus Christi, TX / Redrock, AZ /Reno, NV /Springfield, IL
/ Winona, MS / Allentown, PA
Travel:
• Based out of your home office with regular site visits
• On-call schedule required
Compensation:
• $30 - $34/hr starting rate depending on experience and qualifications w/ OT as needed
Benefits: Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.
Position Description:
The Field Service Engineer is responsible for performing warranty repairs, and the commissioning of company utility inverters in the field. Duties include commissioning, troubleshooting, repairing, learning to analyze data, operation and maintenance activity and utility inverter applications. This job requires continually working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
Responsibilities:
• Commissions, troubleshoots, repairs, and analyzes company’s utility inverters in the field, via email,
telephone, and site visits.
• Develops a detailed knowledge of company’s utility inverter products, associated company accessories, and third - party accessories that are sold by company for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by company
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and y
firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Perform and maintains maintenance activities in accordance with the company product maintenance manual on assigned sites with company customer contractual obligations.
• Requires the ability to work weekend and/or nights on a case-by-case basis.
• Other duties may be required or assigned.

Requirements:
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• A bachelor’s degree in a technical field is strongly preferred
• Ability to work nonstandard business hours occasionally to support service customer contracts. Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see.
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.

• The work environment is constrained to a field service environment, with occasional functions in a corporate office.
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures.
• The noise level in the work environment is usually moderate.
• This position may significant domestic and international travel as needed to support client sites outside of your designated region