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Job Description

In this role, you will perform installation and service work in a safe, efficient, and profitable manner while accurately tracking productive labor time versus travel time. You will complete preventive maintenance in accordance with customer-specific service programs and maintain detailed documentation of all work performed, including parts usage and service records. This position requires Stanley equipment updates and ANSI A156.10 standards, as well as keeping technical manuals and documentation up to date. You will be responsible for maintaining company vehicles, tools, and equipment in proper working conditions, managing service vehicle parts inventory, and ensuring all equipment is tested and safety-checked before leaving job sites. A professional appearance and high-quality workmanship are always expected, along with delivering excellent customer service and maintaining positive customer relationships. You may also assist with training and mentoring other technicians on installation and service methods.

• High School Diploma or GED.
• Valid, unrestricted driver's license.
• Strong verbal and written communication skills.
• Ability to work independently in a field service environment.
• Ability to lift 75-100 pounds.
• Ability to drive for extended periods (2+ hours).
• Ability to stand for extended periods (up to 8 hours).
• Ability to stoop, kneel, crouch, crawl, twist, and work in physically demanding environments.
• Adequate vision for near, distance, and color recognition.
• Ability to work outdoors in varying weather conditions.
• Flexible schedule with availability for occasional nights and weekends.

• Install and service automatic door systems safely and efficiently.
• Perform preventive maintenance according to customer service agreements.
• Maintain accurate service records, parts usage, and work documentation.
• Ensure compliance with ANSI A156.10 standards and company installation procedures.
• Perform equipment updates and maintain current technical documentation.
• Maintain company vehicle, tools, and equipment in proper working condition.
• Manage service vehicle inventory and replacement parts.
• Test and safety-check equipment before leaving each job site.
• Deliver exceptional customer service and maintain positive customer relationships.
• Assist with training and mentoring other technicians when needed.

• Experience installing automatic door systems.
• Construction experience installing doors, door frames, windows, or glazing systems.
• Electrical troubleshooting experience.
• Automotive repair experience.
• Carpentry experience.
• Experience with databases or system configuration software.

Job Description

• Associate Degree in:
  • Biomedical Equipment Technology
  • Electronics
  • Healthcare Technology Management
  • Or equivalent technical experience
• Experience repairing:
  • Biomedical equipment
  • Electrical systems
  • Mechanical systems
  • Electromechanical equipment
• Knowledge of:
  • Preventive maintenance
  • Equipment calibration
  • Performance assurance testing
  • Inspection and repair procedures
• Ability to troubleshoot:
  • Electrical systems
  • Mechanical systems
  • Pneumatic systems
  • Hydraulic systems
  • Electronic systems
• Ability to read and interpret:
  • Wiring diagrams
  • Electrical schematics
  • Technical manuals
  • Service documentation
• Ability to distinguish wiring color codes and electrical components.
• Strong computer skills including Microsoft Office, databases, and email.
• Excellent customer service, communication, and organizational skills.
• Valid driver's license, reliable transportation, and required vehicle insurance.
• Willingness to travel daily with occasional overnight, evening, and weekend travel.

• Install, inspect, troubleshoot, repair, calibrate, and maintain biomedical and medical diagnostic equipment.
• Perform preventive maintenance, electrical and mechanical safety inspections, calibration, and performance assurance testing.
• Complete manufacturer field modifications, recalls, corrective repairs, and service bulletins.
• Repair and maintain mechanical, pneumatic, hydraulic, electrical, and basic electronic systems.
• Document maintenance activities, inspections, repairs, and equipment history using the company CMMS.
• Utilize biomedical test equipment and diagnostic instruments to verify equipment performance.
• Perform root cause analysis to diagnose equipment failures and implement corrective actions.
• Communicate directly with healthcare personnel regarding equipment status and repair recommendations.
• Train healthcare staff on proper equipment operation when required.
• Follow healthcare safety procedures, infection control protocols, and PPE requirements.
• Travel throughout the assigned territory to support customer equipment.

• Biomedical equipment or medical device field service experience.
• Experience servicing therapeutic or diagnostic medical equipment.
• Experience using CMMS or service management software.
• Root Cause Analysis (RCA) experience.
• FDA-regulated healthcare industry experience.
• CBET certification or willingness to obtain certification.
• Experience training customers or end users.
• Military technical backgrounds including:
  • Army Biomedical Equipment Specialist (68A)
  • Navy Electronics Technician (ET)
  • Navy Hospital Corpsman Biomedical Equipment Technician (BMET/NEC)
  • Air Force Biomedical Equipment Technician (4A2X1)
  • Avionics Technicians
  • Communications/Electronics Technicians
  • Nuclear Electronics Technicians
  • Industrial Maintenance Technicians

Job Description

• High School Diploma or GED required.
• Associate degree, military technical training, or trade school certification preferred.
• One of the following:
  • 2–4 years of experience in field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, automotive, military technical, or similar technical field.
  • Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships considered).
• Strong mechanical and electrical troubleshooting aptitude.
• Ability to read and interpret:
  • Wiring diagrams
  • Electrical schematics
  • Technical manuals
  • Service documentation
• Excellent customer service and communication skills.
• Strong organizational skills and ability to work independently.
• Valid driver's license.
• Proof of automobile liability insurance.
• Willingness to travel throughout the assigned territory.

• Install, troubleshoot, repair, and maintain medical equipment including hospital beds, exam tables, and blood pressure kiosks.
• Perform preventive maintenance, inspections, calibration, electrical and mechanical safety testing, and performance verification.
• Complete Field Modification Instructions (FMIs), warranty repairs, recalls, equipment upgrades, and corrective maintenance.
• Diagnose electrical, mechanical, electromechanical, pneumatic, and basic electronic system failures.
• Document service work, repairs, parts usage, and customer interactions using the ServiceMax platform.
• Travel throughout the assigned territory to complete scheduled and emergency service calls.
• Build and maintain professional customer relationships with healthcare personnel.
• Utilize diagnostic equipment, hand tools, and manufacturer service procedures safely.
• Coordinate with dispatch and technical support to complete work orders efficiently.
• Maintain company quality, safety, and documentation standards.

• Biomedical equipment or medical device service experience.
• Healthcare technology experience.
• Experience troubleshooting:
  • Electrical systems
  • Mechanical systems
  • Electromechanical systems
  • Pneumatic systems
  • Electronic systems
• Preventive maintenance, inspection, and calibration experience.
• Experience using:
  • ServiceMax
  • CMMS
  • Field service management software
• Customer-facing field service experience.
• Ability to work independently with minimal supervision.
• Strong troubleshooting and problem-solving skills.
• Interest in building a long-term career in healthcare technology.
• Military technical backgrounds including:
  • Army Biomedical Equipment Specialist (68A)
  • Navy Electronics Technician (ET)
  • Navy Hospital Corpsman Biomedical Equipment Technician (BMET/NEC)
  • Air Force Biomedical Equipment Technician (4A2X1)
  • Avionics Technicians
  • Communications/Electronics Technicians
  • Nuclear Electronics Technicians
  • Industrial Maintenance Technicians
  • Automotive Maintenance Specialists

Job Description

The Instrument Service Engineer (Training Center) serves as the final technical authority for all diagnostic instruments supporting customer and internal training. This role is accountable for instrument readiness, performance, compliance, and risk prevention to ensure uninterrupted training delivery and a world-class customer experience. Operating with a high degree of autonomy, the position extends beyond break/fix service and includes advanced diagnostics, performance trend analysis, instructor enablement, and cross functional technical leadership.

• Responsible for the technical performance, configuration, and readiness of all of Company's Diagnostic systems (Atellica Solutions, Atellica CI) utilized for customer and internal training.
• Perform installations, preventative maintenance, upgrades, advanced troubleshooting, corrective actions, relocations, and configuration management for Training Center instruments.
• Ensure Training Center instrumentation meets defined trainer and customer experience standards.

Service, Quality, & Compliance:

• Schedule, perform, and successfully complete all assigned Service activities in a timely manner.
• Manage and execute Modification Updates (MUs) and software upgrades.
• Maintain audit-ready service records and strict adherence to QMS, regulatory, safety, and documentation requirements.
• Support audits, investigations, CAPAs, and quality initiatives related to training instruments.

Technical Leadership & Instructor Enablement:

• Act as the primary technical escalation point for training center instrumentation.
• Analyze service history, instrument logs, data, and failure for trend identification & resolution.
• Identify systemic issues, readiness gaps, and service/operational risks impacting training delivery.
• Deliver instrument care and fault-prevention training to instructors and internal stakeholders.
• Develop and maintain training center-specific readiness checklists, service best practices, and guidance.
• Provide regular updates on service status, planned maintenance, repairs, and identified risks.

Cross-Functional Collaboration & Infrastructure Support:

• Support cross-functional, global and local initiatives.
• Partner with Engineering, Product Support, Service, and Education teams to resolve systemic issues.
• Provide structured feedback and recommendations for product enhancements based on real-world instrument behavior.
• Provide technical guidance for laboratory infrastructure requirements (water systems, refrigeration, environmental controls).
• Drive continuous improvement initiatives to enhance reliability, service processes, and training center efficiency.
• Lead or contribute to special projects and product launches as required.

Nice-To-Have Skills, Experience, & Education:

• Degree in Engineering, Biomedical Engineering, or related technical discipline preferred (Equivalent Military training/experience accepted)
• Minimum 2 years of field service or complex capital equipment support experience (medical or laboratory diagnostic instruments a plus)
• Experience with automation, middleware, or high-volume laboratory environments preferred

• Experienced electronics technicians with 3+ years of experience in system troubleshooting, preventative maintenance, and servicing equipment.
  
• Strong diagnostic, analytical and problem-solving skills applied to complex technical issues
• Ability to operate independently with limited oversight.
• Ability to effectively multi-task and successfully perform under pressure managing multiple systems, priorities, and deadlines simultaneously.
• Strong written, verbal, and interpersonal communication skills
• Proven ability to drive and influence best practices.
• High attention to detail and meet good documentation practices (GDP) requirements.
• Customer-centric mindset with clear ownership and accountability
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Adopt and support Company's Values to internal and external customers.
  

Job Description

Key Responsibilities:

• Install, commission, and start up CNC machines and automation systems at customer locations
• Perform preventive maintenance, troubleshooting, and repair of electrical, mechanical, and control systems
• Diagnose issues involving CNC controls, servo systems, PLCs, and machine components
• Read and interpret electrical schematics, blueprints, and technical manuals
• Provide technical support and training to customers on proper machine operation and maintenance
• Document service activities, parts usage, and resolutions accurately
• Maintain strong customer relationships through professional communication and service excellence
• Travel regionally (within a few hours of Jackson) to support customer sites as needed

• Military technical background highly preferred (Navy ET, EM, MM, GSE; Army 91-series; Air Force maintenance; or similar)
• Experience with industrial equipment, CNC machines, automation, or heavy mechanical systems
• Strong troubleshooting skills in electrical, mechanical, and/or electronic systems
• Ability to work independently and manage a flexible regional travel schedule
• Comfortable working in industrial environments such as manufacturing floors and machine shops
• Valid driver's license required

Nice-To-Have Skills, Experience, and Education:

• Experience with CNC controls (Mazatrol, Fanuc, Siemens)
• Knowledge of PLCs, servo motors, drives, and motion control systems
• Background in hydraulics, pneumatics, and precision alignment
• Prior field service or customer-facing technical experience
  

Job Description

• Strong knowledge of hydraulic, electrical, mechanical, and drivetrain systems.
• Experience diagnosing and repairing heavy equipment or mobile equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret:
  • Hydraulic schematics.
  • Electrical schematics.
  • Technical service information.
• Ability to perform field repairs independently.
• Strong customer service and communication skills.
• Valid driver's license with an acceptable driving record.
• Ability to obtain and maintain DOT Medical Certification.

• Inspect, diagnose, troubleshoot, and repair heavy construction and mining equipment.
• Repair hydraulic, electrical, pneumatic, mechanical, and drivetrain systems.
• Perform field service repairs with minimal supervision.
• Identify mechanical failures and determine appropriate repair solutions.
• Source and order replacement parts as needed.
• Complete service documentation accurately.
• Perform welding, brazing, fabrication, and equipment modifications when required.
• Follow all company safety procedures and OSHA regulations.
• Support customers by minimizing equipment downtime.
• Travel throughout assigned territory while returning home nightly.

• Technical school graduate.
• Experience working on Volvo Construction Equipment.
• Experience with:
  • Hitachi Equipment.
  • Sandvik Equipment.
  • Link-Belt Equipment.
  • Bergmann Equipment.
• Welding and fabrication experience.
• Diesel engine repair experience.
• Previous field service experience.
• Military technical backgrounds including:
  • Construction Equipment Repairer (91L)
  • Wheeled Vehicle Mechanic (91B)
  • Construction Mechanic (CM)
  • Equipment Operator/Mechanic
  • Heavy Equipment Repair
  • Diesel Technician

Job Description

Travel: 90% travel. This is a true road warrior position. Engineers generally leave Monday morning and return home Friday evening. Most installation projects last approximately one week per machine. Employees are encouraged to return home on weekends, although they may remain onsite if preferred. Travel is primarily throughout North America.

Job Description

• Associate's Degree, Technical Certificate/Degree, or equivalent technical experience.
• 3-5 years of laser, photonics, or sophisticated capital equipment field service experience.
• Previous leadership or supervisory experience.
• Strong technical aptitude with the ability to troubleshoot complex electro-mechanical equipment.
• Knowledge of engineering principles and troubleshooting methodologies.
• Strong organizational and project management skills.
• Excellent leadership, coaching, and team development abilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and customer support experience.
• Proficiency with Microsoft Office Suite.
• Ability to prioritize multiple projects and meet deadlines.

• Supervise and lead a team of laser repair technicians.
• Monitor repair center performance metrics and implement process improvements.
• Manage daily repair center operations, including diagnostics, repairs, and spare parts inventory.
• Collaborate with engineering teams to troubleshoot complex laser system failures.
• Ensure repaired products meet company quality standards.
• Serve as the technical expert for assigned laser products.
• Provide customer communications, repair updates, and escalation support.
• Coordinate warranty claims, product replacements, and service contract activities.
• Maintain technical documentation and repair knowledge databases.
• Ensure compliance with company procedures and industry regulations.
• Partner with engineering, quality, and product development teams to improve product reliability.
• Lead continuous improvement initiatives that enhance repair efficiency and customer satisfaction.
• Occasionally travel domestically as required.

• Fiber laser or photonics industry experience.
• Capital equipment service experience.
• Manufacturing engineering experience.
• Experience managing repair depot operations.
• Quality assurance or quality control experience.
• Inventory and spare parts management experience.
• Lean Manufacturing or Continuous Improvement experience.
• Experience supporting warranty and service contract programs.
• Military technical leadership backgrounds including:
  • Electronics Technician (ET)
  • Fire Control Technician (FT)
  • Aviation Electronics Technician (AT)
  • Missile Technician (MT)
  • Radar Technician
  • Avionics Technician
  • Nuclear Electronics Technician (Navy Nuke ET)

Job Description

Must-Have Skills, Experience, & Education:

Physical Demands:

Work Environment:

Job Description

• High School Diploma or GED.
• Valid driver's license and valid passport.
• Advanced mechanical and electrical troubleshooting skills on CNC machining centers.
• Ability to read and interpret:
  • Electrical schematics.
  • Mechanical drawings.
• Strong customer service and communication skills.
• Self-motivated with the ability to work independently.
• Strong decision-making and problem-solving skills.
• Ability to multitask in a fast-paced field service environment.
• Intermediate computer skills, including:
  • Microsoft Word.
  • Microsoft Excel.
  • Microsoft Outlook.

• Troubleshoot and repair CNC machining centers.
• Install, commission, and start up new CNC machines.
• Perform retrofit installations and machine upgrades.
• Verify machine performance meets OEM specifications.
• Train customers on machine operation and maintenance.
• Provide technical support and serve as a trusted advisor to customers.
• Prepare detailed service reports following each service visit.
• Maintain communication with the Service Department and headquarters.
• Work nights and weekends when required.
• Safely drive or travel by air to customer locations.
• Frequently stand, bend, kneel, crawl, and lift equipment weighing up to 50 pounds.

• Previous CNC field service experience.
• Experience commissioning CNC machining centers.
• Industrial automation experience.
• Electrical controls troubleshooting experience.
• Mechanical repair experience.
• Military technical backgrounds including:
  • Electronics Technician
  • Electrician
  • Industrial Maintenance
  • Avionics
  • Machinist's Mate
  • Machinery Repairman
• Experience providing customer training and technical support.
• Experience installing CNC retrofits or machine upgrades.

Job Description

• High School Diploma or GED.
• Valid driver's license and valid passport.
• Advanced mechanical and electrical troubleshooting skills on CNC machining centers.
• Ability to read and interpret:
  • Electrical schematics.
  • Mechanical drawings.
• Strong customer service and communication skills.
• Self-motivated with the ability to work independently.
• Strong decision-making and problem-solving skills.
• Ability to multitask in a fast-paced field service environment.
• Intermediate computer skills, including:
  • Microsoft Word.
  • Microsoft Excel.
  • Microsoft Outlook.

• Troubleshoot and repair CNC machining centers.
• Install, commission, and start up new CNC machines.
• Perform retrofit installations and machine upgrades.
• Verify machine performance meets OEM specifications.
• Train customers on machine operation and maintenance.
• Provide technical support and serve as a trusted advisor to customers.
• Prepare detailed service reports following each service visit.
• Maintain communication with the Service Department and headquarters.
• Travel nationally Monday through Friday with home weekends.
• Work nights and weekends when required.
• Safely drive or travel by air to customer locations.
• Frequently stand, bend, kneel, crawl, and lift equipment weighing up to 50 pounds.

• Experience with servo systems.
• Experience with precision motion systems.
• PLC troubleshooting experience.
• CNC machine commissioning experience.
• Customer-facing field service experience.
• Industrial automation experience.
• Mechanical repair experience.
• Military technical backgrounds including:
  • Electronics Technician
  • Electrician
  • Industrial Maintenance
  • Avionics
  • Machinist's Mate
  • Machinery Repairman

Job Description

Job Description

• High School Diploma or GED required.
• Associate degree, military technical training, or trade school certification preferred.
• One of the following:
  • 2-4 years of field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, military technical, or similar technical experience.
  • Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships considered).
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical manuals, service documentation, and equipment procedures.
• Strong customer service and communication skills.
• Excellent organizational skills and ability to work independently.
• Valid driver's license.
• Ability to operate personal or rental vehicles.
• Proof of automobile liability insurance.
• Willingness to travel extensively throughout the assigned territory (up to 100%).

• Install, troubleshoot, repair, and maintain specialized medical equipment at customer sites.
• Perform preventative maintenance, Field Modification Instructions (FMIs), equipment upgrades, recalls, and warranty repairs.
• Complete equipment calibration, testing, and performance verification to manufacturer specifications.
• Install software updates and firmware revisions on Maternal Infant Care equipment, including fetal monitors and Giraffe OmniBeds.
• Document service activities, repairs, parts usage, and customer interactions using ServiceMax.
• Travel throughout the assigned territory to complete scheduled service calls.
• Provide professional technical support while developing strong customer relationships.
• Safely utilize diagnostic equipment, hand tools, and manufacturer service procedures.
• Coordinate with dispatch and technical support teams to complete work orders efficiently.
• Maintain company quality, safety, and documentation standards.
• Lift up to 50 pounds and move equipment weighing up to 125 pounds with appropriate assistance.

• Biomedical equipment or medical device experience.
• Military technical backgrounds including:
  • Electronics
  • Biomedical Equipment
  • Avionics
  • Communications
  • Nuclear
  • Maintenance
• Experience troubleshooting electrical, electronic, mechanical, or electromechanical systems.
• Preventive maintenance and calibration experience.
• Experience using CMMS or service management software.
• Customer-facing field service experience.
• Strong problem-solving skills with a desire to learn new technologies.
• Interest in building a long-term career in healthcare technology.

Job Description

Must-Have Skills, Experience, and Education:

• High School Diploma or GED required.
• Associate degree, military technical training, or trade school certification preferred.
• One of the following:
  • 2-4 years of field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, military technical, or similar technical experience.
  • Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships considered).
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical manuals, service documentation, and equipment procedures.
• Strong customer service and communication skills.
• Excellent organizational skills and ability to work independently.
• Valid driver's license.
• Ability to operate personal or rental vehicles.
• Proof of automobile liability insurance.
• Willingness to travel extensively throughout the assigned territory (up to 100%).

Requirements:

• Install, troubleshoot, repair, and maintain specialized medical equipment at customer sites.
• Perform preventative maintenance, Field Modification Instructions (FMIs), equipment upgrades, recalls, and warranty repairs.
• Complete equipment calibration, testing, and performance verification to manufacturer specifications.
• Install software updates and firmware revisions on Maternal Infant Care equipment, including fetal monitors and Giraffe OmniBeds.
• Document service activities, repairs, parts usage, and customer interactions using ServiceMax.
• Travel throughout the assigned territory to complete scheduled service calls.
• Provide professional technical support while developing strong customer relationships.
• Safely utilize diagnostic equipment, hand tools, and manufacturer service procedures.
• Coordinate with dispatch and technical support teams to complete work orders efficiently.
• Maintain company quality, safety, and documentation standards.
• Lift up to 50 pounds and move equipment weighing up to 125 pounds with appropriate assistance.

Nice-to-Have Skills, Experience, and Education:

• Biomedical equipment or medical device experience.
• Military technical backgrounds including:
  • Electronics
  • Biomedical Equipment
  • Avionics
  • Communications
  • Nuclear
  • Maintenance
• Experience troubleshooting electrical, electronic, mechanical, or electromechanical systems.
• Preventive maintenance and calibration experience.
• Experience using CMMS or service management software.
• Customer-facing field service experience.
• Strong problem-solving skills with a desire to learn new technologies.
• Interest in building a long-term career in healthcare technology.

Job Description

What You’ll Do

• Field & Shop Support: Split time between regional client sites and our local Cincinnati facility installing, maintaining, and repairing automated packaging machinery.
• Troubleshooting: Diagnose electro-mechanical systems, sensors, pneumatics, and control setups.
• Customer Facing: Serve as the main technical contact on-site, demonstrating equipment and training client teams.
• Reporting: Submit simple field reports and track service details using MS Excel/Office.

Qualifications

Must-Have Skills, Experience, and Education:

• 2+ Years Experience: Industrial maintenance, electro-mechanical repair, or automated machinery troubleshooting. (Plant maintenance techs transition seamlessly—packaging experience not required).
• 2+ Years Customer Service: Strong communication skills and a professional demeanor.
• Requirements: Valid Driver's License, clean driving record, auto insurance, and basic MS Office skills.

Nice-to-Have Skills, Experience, and Education:

• Experience with Fanuc robotics, PLCs, or automated control systems.
• Manufacturer service certifications.

Job Description

• High School Diploma or GED required.
• Associate degree, military technical training, or trade school certification preferred.
• One of the following:
  • 2-4 years of field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, military technical, or similar technical experience.
  • Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships considered).
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical manuals, service documentation, and equipment procedures.
• Strong customer service and communication skills.
• Excellent organizational skills and ability to work independently.
• Valid driver's license.
• Ability to operate personal or rental vehicles.
• Proof of automobile liability insurance.
• Willingness to travel extensively throughout the assigned territory (up to 100%).

• Install, troubleshoot, repair, and maintain specialized medical equipment at customer sites.
• Perform preventative maintenance, Field Modification Instructions (FMIs), equipment upgrades, recalls, and warranty repairs.
• Complete equipment calibration, testing, and performance verification to manufacturer specifications.
• Install software updates and firmware revisions on Maternal Infant Care equipment, including fetal monitors and Giraffe OmniBeds.
• Document service activities, repairs, parts usage, and customer interactions using ServiceMax.
• Travel throughout the assigned territory to complete scheduled service calls.
• Provide professional technical support while developing strong customer relationships.
• Safely utilize diagnostic equipment, hand tools, and manufacturer service procedures.
• Coordinate with dispatch and technical support teams to complete work orders efficiently.
• Maintain company quality, safety, and documentation standards.
• Lift up to 50 pounds and move equipment weighing up to 125 pounds with appropriate assistance.

• Biomedical equipment or medical device experience.
• Military technical backgrounds including:
  • Electronics
  • Biomedical Equipment
  • Avionics
  • Communications
  • Nuclear
  • Maintenance
• Experience troubleshooting electrical, electronic, mechanical, or electromechanical systems.
• Preventive maintenance and calibration experience.
• Experience using CMMS or service management software.
• Customer-facing field service experience.
• Strong problem-solving skills with a desire to learn new technologies.
• Interest in building a long-term career in healthcare technology.t.

Job Description

Job Description

As a Field Service Engineer, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit Company products and services. Beyond customer service and support, you will be required to liaison between the field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent Company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Job Description

Key Responsibilities

• Troubleshoot and diagnose equipment malfunctions using diagnostic tools and test equipment
• Install, modify, maintain, and repair equipment and systems
• Perform preventive maintenance and scheduled service activities
• Calibrate and adjust digital and analog instrumentation
• Manage customer service schedules and prioritize maintenance versus repair work
• Conduct equipment demonstrations and customer training
• Complete service reports, expense reports, timesheets, and parts documentation
• Maintain vehicle inventory, tools, manuals, and replacement parts
• Monitor customer supply needs and service contract opportunities
• Build and maintain strong customer relationships through professional service

Must-Have Skills & Experience

• High School Diploma or GED
• Minimum 3 years of industrial electrical experience
• Experience with:
  • Single-phase and three-phase electrical systems
  • Industrial controls
  • Water process systems
  • Pneumatic controls
• Experience using:
  • Volt-ohm meters
  • Amp probes
  • Temperature calibration equipment
  • Pressure calibration equipment
• Ability to read and interpret:
  • Electrical schematics
  • P&IDs (Piping & Instrumentation Diagrams)
• Experience with copper, brass, and stainless-steel piping
• Basic computer proficiency
• Strong customer service and communication skills
• Valid driver's license with acceptable driving record

Physical Requirements

• Lift 50+ pounds unassisted
• Climb over and crawl under equipment
• Work in mechanical rooms, hospitals, and industrial environments
• Travel with limited advance notice when required
• Ability to work occasional nights, weekends, and holidays

Nice-to-Have Backgrounds

• Military technicians with:
  • Electrician experience
  • Utilities systems experience
  • HVAC experience
  • Water treatment experience
  • Biomedical equipment experience
  • Nuclear propulsion auxiliary systems experience
  • Industrial maintenance experience
• Commercial HVAC service technicians
• Industrial maintenance technicians
• Field service technicians
• Water treatment technicians
• Process controls technicians

Job Description

• Install, maintain, repair, and upgrade analytical instruments at customer sites and other locations.
• Train users in software applications and correct equipment operation and maintenance.
• Provide phone support to customers and recommend action to be taken – order parts, service visit, etc.
• Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication with supervisor and support coordinator.
• Comply with safety standards, company policies, and business objectives.
• Maintain accurate accounts of services performed and submit activity and expense reports using designated resources according to company and department policy and procedures.
• Update scheduling application and keep supervisor informed of activities.
• Keep abreast of product and policy information through frequent review of company intranet and website portal.
• Attend service meetings and training sessions.
• Perform other duties as directed by supervisor.

• A four-year college or university degree in engineering
  discipline or chemistry, or an equivalent combination of education and experience, is preferred.
• Candidates with a two-year degree and major coursework in electronics or military training in a related field will be considered.
• Minimum four years experience in field service or applications engineering in support of complex electro-mechanical equipment
  installed at customer locations is required.
• Permanent authorization to work in the United States.
• Candidate must be able to pass a criminal, driving, and credit background check.
• Background in meat processing industry preferred.
• Experience working on X-ray machine, or automation controls, highly desirable.
• Candidates must pass a very brief multiple-choice electronics test to be considered.

• Preferably has direct experience of working with company instruments
• Has knowledge and experience of working in the Agricultural and Food markets
• Gained real world experience working in a customer support organization

• Problem solving - gather and analyze information necessary to identify and resolve technical problems in a timely manner. Comprehensive knowledge of general electronics theory and skills to troubleshoot and repair electrical and mechanical components.
• Interpersonal Skills - maintain company and customer confidentiality, exhibit sense of urgency and commitment to resolving customer issues. Provide solutions while maintaining a good working relationship with internal and external customers.
• Verbal communication – speak clearly and articulate information to multiple levels within the organization; demonstrate group presentation skills and ability to conduct meetings.
• Written Communication – submit reports with proper spelling and grammar; ability to read and comprehend technical documentation and present numerical data effectively.
• Planning/organizing - prioritize multiple duties, plan customer site visits and other work activities; use time efficiently and develop realistic action plans.
• Quality - demonstrate accuracy and thoroughness; review own work to ensure quality.
• Adaptability - adapt to changes in the work environment; manage competing demands and successfully deal with frequent changes, delays or unexpected events.
• Dependability - consistently completing work on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Safety and security - actively promote and personally comply with safety and security procedures; use equipment and materials properly.
• Computer and networking skills - ability to add/remove programs, edit configuration files, and understanding of computer networks. Microsoft Office proficiency is also required.

• Saturday/Sunday work is a requirement of the role. Regular days off will be offered as Tue/Wed or Wed/Thu depending on department requirements.
• Occasional work on days off as required.
• Ability to take after-hours phone calls as needed
• Work environment is within food processing facilities
• Ability to travel long distances, (often 6+ hours) by ground and air to customer sites
• Operation of test equipment and computer systems
• Stamina to remain focused on tasks at hand until completed
• Attention to detail despite interruptions
• Strength to lift and transport analytical instrumentation weighing up to 70 pounds
• Regularly requires work above chest level
• Based in a home office in proximity to: Airport

Job Description

• Formal technical training in electronics, electrical, mechanical, or related technical field.
• Minimum 4 years of technical field service, maintenance, or repair experience.
• Strong troubleshooting skills involving:
  • Electronics
  • Electrical systems
  • Electromechanical equipment
• Ability to read and interpret:
  • Electrical schematics
  • Mechanical drawings
• Strong customer service and communication skills.
• Ability to travel up to 80%.
• Ability to work independently while managing multiple customer projects.

• Install, service, troubleshoot, and repair standard and specialized materials testing systems.
• Calibrate equipment to applicable industry standards and procedures.
• Perform equipment verification and reasonableness testing.
• Train customers on equipment operation and testing software.
• Lead large installation and equipment relocation projects.
• Prepare calibration reports in accordance with ISO/IEC 17025 requirements.
• Provide technical support and guidance to customers and internal personnel.
• Diagnose and resolve electronic and electromechanical equipment issues.
• Support a variety of testing systems including automation, robotic systems, drop-weight towers, torsion systems, temperature chambers, catheter testing systems, and auto-injector testing equipment.

• Technical metrology or calibration experience.
• Experience with universal materials testing machines.
• Experience with extensometers.
• Bachelor's degree or higher in a technical discipline.
• Military backgrounds in:
  • Electronics
  • Electrical Maintenance
  • Mechanical Repair
  • Avionics
  • Instrumentation
• Previous field service experience supporting laboratory or industrial testing equipment.

Job Description

The Training Development Specialist is responsible for developing, delivering, and continuously improving technical maintenance training for Field Service Technicians supporting advanced energy systems. This role combines classroom instruction, hands-on laboratory training, curriculum development, technician evaluations, and certification support to ensure technicians are fully prepared to install, maintain, and troubleshoot complex equipment.

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
  

Nice-To-Have Skills, Experience, & Education:

• Will consider High School Diploma/GED and 10 or more years' experience.
  
• Military Preferred

Must-Have Skills, Experience, & Education:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
  
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results

Job Description

In this role, you will perform installation and service work in a safe, efficient, and profitable manner while accurately tracking productive labor time versus travel time. You will complete preventive maintenance in accordance with customer-specific service programs and maintain detailed documentation of all work performed, including parts usage and service records. This position requires Stanley equipment updates and ANSI A156.10 standards, as well as keeping technical manuals and documentation up to date. You will be responsible for maintaining company vehicles, tools, and equipment in proper working conditions, managing service vehicle parts inventory, and ensuring all equipment is tested and safety-checked before leaving job sites. A professional appearance and high-quality workmanship are always expected, along with delivering excellent customer service and maintaining positive customer relationships. You may also assist with training and mentoring other technicians on installation and service methods.

• High School Diploma or GED.
• Valid, unrestricted driver's license.
• Strong verbal and written communication skills.
• Ability to work independently in a field service environment.
• Ability to lift 75-100 pounds.
• Ability to drive for extended periods (2+ hours).
• Ability to stand for extended periods (up to 8 hours).
• Ability to stoop, kneel, crouch, crawl, twist, and work in physically demanding environments.
• Adequate vision for near, distance, and color recognition.
• Ability to work outdoors in varying weather conditions.
• Flexible schedule with availability for occasional nights and weekends.

• Install and service automatic door systems safely and efficiently.
• Perform preventive maintenance according to customer service agreements.
• Maintain accurate service records, parts usage, and work documentation.
• Ensure compliance with ANSI A156.10 standards and company installation procedures.
• Perform equipment updates and maintain current technical documentation.
• Maintain company vehicle, tools, and equipment in proper working condition.
• Manage service vehicle inventory and replacement parts.
• Test and safety-check equipment before leaving each job site.
• Deliver exceptional customer service and maintain positive customer relationships.
• Assist with training and mentoring other technicians when needed.

• Experience installing automatic door systems.
• Construction experience installing doors, door frames, windows, or glazing systems.
• Electrical troubleshooting experience.
• Automotive repair experience.
• Carpentry experience.
• Experience with databases or system configuration software.

Job Description

The Branch Operations Manager ensures the operational success of the branch. You will be responsible for driving safety, controlling costs, developing the branch workforce, achieving branch goals, and successfully delivering modular space solutions to customers “Ready to Work!" in this role, you will ensure production planning, fleet management, work order accuracy, material management, and quality metrics are achieved. Ideal candidates are JMOs, WOs, or senior NCOs with 7+ years of leadership experience.

• Manages employee health and safety through creating a safer workplace, DuPont STOP™, training and observations, and regularly scheduled assessments of the branch.
• Conducts periodic safety meetings and updates safety documents and logs (OSHA, DOT/DQF).
• Ensure operating standards are maintained; supported by robust training and communication actions.
• Provides managerial oversight to both contractors and full-time branch operational employees (direct labor, field service, dispatch, admin, etc.).
• Oversee the ongoing maintenance, inventory, and servicing of the fleet through efficient use of company resources (time, people, money).
• Ensures timely and accurate work order, off rent/damage bill, inventory, and purchasing compliance.
• Ensures accurate and readily available major/minor parts, VAPS, and other resources necessary for efficient operations.
• Collaborates with HR and leadership to effectively manage branch workforce, ensuring the right recruiting and training strategies are in place. Assesses talent, implements development plans, and proactively seeks top external talent.
• Builds sustainable relationships and trust with vendors and customers through open, proactive communication.
• Ensure all off-rents are conducted within 48 hours of return; units are thoroughly inspected for work order accuracy and damage billing captured where appropriate.
• Demonstrates understanding of the Work Order system; develops strategies to ensure variances are <10% and all idle fleet work orders are less than 9 months old.
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis. Conducts monthly major parts and VAPS counts, plus semi-annual minor parts inventory.
• Focuses on driving first-time quality and reducing <60-day service calls; conducts root cause analysis and creates permanent corrective actions.

Must-Have Skills, Experience, and Education:

• Ideal candidates will have a Bachelor's Degree and at least 5 years' experience in team management/leadership. This is a demanding role that requires a self-starter, proven leader, and quick learner.
• All applicants must have:
• 5+ years of proven effective leadership and supervisory skills
• Experience with Continuous Improvement fundamentals
• Proficiency with MS Office/Excel/Word/Outlook; MS Project, Hyperion, or reporting tools like Cognos is a plus
• Strong customer service focus
• Experience hiring and developing strong team members
• Financial (P&L) management skills; experience controlling operating costs and monitoring actual vs. budget performance is a plus
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Keys to a Successful Interview:

• Strong leadership and project management experience are essential. Any construction exposure is beneficial, even if outside the military. If you have no construction background, do some research and come ready to ask informed questions. Strong communication skills, conflict resolution, problem-solving abilities, and a mentorship mindset are all key to success.
• Be prepared to articulate the process you use when making decisions and provide specific examples of leadership in a high-tempo, multitasking environment. Show your ability to handle big-picture projects and explain how you proactively avoid and solve problems.
  

Job Description

As a Field Service Engineer, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit Company products and services. Beyond customer service and support, you will be required to liaison between the field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent Company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Job Description

As an Electronics Repair Technician, you will diagnose, troubleshoot, repair, calibrate, and test a wide variety of electronic equipment used in marine survey and underwater technology applications, including Unmanned Surface Vehicles (USVs) and Remotely Operated Vehicles (ROVs). You'll ensure repaired and rental equipment meets operational and quality standards before being returned to service.

This is an excellent opportunity for technicians with military electronics experience or commercial electronics repair backgrounds who enjoy hands-on troubleshooting, component-level repair, and working with sophisticated electronic systems. You'll support repair operations, equipment testing, inventory, and occasional field service while working independently and as part of a technical team.

Responsibilities

• Diagnose, troubleshoot, and repair electronic equipment and assemblies.
• Inspect and test electronic systems to identify faults and failures.
• Read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Perform component-level soldering and electronic repairs.
• Utilize multimeters and other electronic diagnostic equipment.
• Calibrate, configure, and functionally test repaired equipment.
• Inspect, test, and document returned rental equipment before restocking.
• Maintain accurate repair documentation and service records.
• Support equipment installation, setup, and occasional field service.
• Assist with inventory management and procurement of repair parts.
• Coordinate occasional equipment pickups and deliveries.
• Communicate repair findings and recommendations with customers and internal personnel.

Must-Have Skills, Experience, and Education

• Associate degree or technical certification in Electronics, Electrical Engineering Technology, or a related technical field OR equivalent military or commercial electronics experience.
• Two or more years of experience troubleshooting, diagnosing, repairing, or maintaining electronic equipment preferred.
• Strong understanding of analog and digital electronic circuits.
• Ability to read and interpret electrical schematics and wiring diagrams.
• Experience using multimeters and electronic diagnostic equipment.
• Proficiency with soldering, including surface-mount and through-hole components.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong organizational and communication skills.
• Valid driver's license with a clean driving record preferred.
• Ability to lift up to 60 pounds.

Nice-to-Have Skills

• Marine electronics experience.
• Experience with Remotely Operated Vehicles (ROVs) or Autonomous Underwater Vehicles (AUVs).
• Sonar or marine positioning systems.
• Computer networking knowledge.
• Firmware installation and software updates.
• Circuit board, sensor, and power supply repair.
• Equipment calibration and functional testing.
• Field service or customer support experience.
• Inventory management and repair parts procurement.
• Experience supporting technical equipment rentals and inspections.

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
  

Nice-To-Have Skills, Experience, & Education:

• Will consider High School Diploma/GED and 10 or more years' experience.
  
• Military Preferred

Must-Have Skills, Experience, & Education:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
  
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results

Job Description

• High School Diploma or equivalent required.
• Strong technical background in industrial or marine mechanical equipment.
• Ability to diagnose equipment malfunctions using visual inspection, operational analysis, and diagnostic equipment.
• Experience supervising equipment repairs and evaluating mechanical components.
• Strong project management, organization, and multitasking skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office applications.
• Ability to travel extensively throughout the U.S. and internationally.
• Ability to obtain and maintain required certifications including:
  • BOSIET
  • OSHA-10
  • OSHA Maritime
  • DBIDS
  • TWIC
• Ability to work extended hours and multi-week assignments as customer needs require.
• Ability to lift up to 25 pounds and safely work in industrial and marine environments, including elevated platforms, catwalks, vessels, and offshore facilities.

• Serve as the technical advisor and project supervisor during equipment service and repair activities.
• Diagnose equipment issues and determine appropriate repair scope.
• Supervise equipment disassembly, repair, component evaluation, and reassembly.
• Verify repaired equipment meets design specifications and operates properly.
• Prepare accurate service reports, time sheets, expense reports, and corrective action documentation.
• Supervise subcontractors during larger service projects.
• Provide technical support for industrial facilities, marine vessels, and government customers.
• Complete a minimum of 40 hours of annual technical training through company-sponsored programs.
• Maintain expert-level technical knowledge across industrial and marine applications.
• Build strong working relationships with customers and internal support teams.

• Military technical experience (Navy, Coast Guard, Marine Engineering, Power Generation, or Mechanical Systems).
• Marine propulsion or rotating equipment experience.
• Experience supporting U.S. Navy or U.S. Coast Guard vessels.
• Previous field service or technical project supervision experience.
• Knowledge of industrial rotating equipment and power transmission systems.
• Experience leading subcontractors or coordinating field service projects.

Job Description

Responsibilities:

• Review technical specifications with Project Managers and Sales teams to determine project scope and field operations requirements.
• Coordinate with internal service teams to ensure compliance with project specifications.
• Provide job-specific technical support to field operations.
• Interface with equipment manufacturers to resolve site-related technical issues.
• Perform QA/QC inspections on power distribution equipment.
• Develop Critical Power System MOPs (Methods of Procedure), SOPs (Standard Operating Procedures), and EOPs (Emergency Operating Procedures).
• Perform preventive maintenance (PM) on contracted electrical equipment.
• Install, service, and maintain power distribution equipment.
• Troubleshoot power distribution and transmission control systems.
• Perform functional testing of:
  • Low-, Medium-, and High-Voltage Switchgear
  • Relay Panels
  • Transformers
  • Automatic Transfer Switches (ATS)
  • Circuit Breakers
• Verify relay settings and logic sequences to ensure proper system operation.
• Provide regular project status updates to Project Management and Service Operations leadership.
• Troubleshoot and resolve technical issues in the field.
• Complete required testing reports and inspection documentation.
• Participate in equipment commissioning and specialized system testing.
• Conduct site visits throughout the assigned region.
• Respond to customer service calls as required.
• Perform additional duties as assigned.

• High school diploma or equivalent preferred.
• Associate's or Bachelor's degree in Electronics, Electrical Theory, or related discipline preferred, or equivalent work experience.
• 2–5 years of experience with mission-critical electrical systems.
• 3–5 years of field service or repair experience with UPS systems, electrical, electro-mechanical, electronics, or mission-critical power equipment.
• Experience with electrical power distribution equipment including:
  • UPS systems
  • Switchgear
  • Batteries
  • Monitoring equipment
  • Generators
• Working knowledge of NETA, IEEE, and NEMA standards related to low- and medium-voltage switchgear.
• Hands-on experience with switchgear disassembly, inspection, repair, reassembly, testing, and maintenance.
• Ability to read and interpret one-line diagrams, blueprints, electrical schematics, and construction drawings.
• Current NETA or NICET Level II certification (or higher) required.
• NFPA 70E Low Voltage and High Voltage certification required.
• U.S. Citizenship required.

• Strong technical writing skills.
• Proficiency with Microsoft Word, Excel, and MS Project.
• Experience using electrical testing equipment and reporting software.
• Ability to travel approximately 30%, with occasional periods of increased travel based on project workload.
• Ability to lift up to 50 pounds.
• Ability to stand, walk, kneel, crouch, crawl, climb, and balance for extended periods.
• Ability to distinguish colors and maintain close and distance vision required for electrical testing and troubleshooting.
• No supervisory responsibilities.

Job Description

As a Field Service Technician, you will install, commission, troubleshoot, repair, and maintain highly automated pharmaceutical packaging equipment at customer manufacturing facilities throughout North America.

This role combines mechanical, electrical, pneumatic, and controls troubleshooting with customer-facing service and machine startup responsibilities. You will travel to customer sites to perform equipment installations, preventive maintenance, emergency repairs, upgrades, and operator training while ensuring maximum equipment performance.

This position is ideal for candidates with military maintenance, industrial maintenance, packaging equipment, automation, field service, or electro-mechanical experience who enjoy travel and working independently.

Job Description

• Install, repair, and maintain America Probing Systems and related peripherals.
• Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
• Perform PM on America Probing Systems.
• Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
• Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
• Understand and communicate information relating to customer device trends and test strategies.
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports).
• Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously.
• Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
• Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
• Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
• Travel as required to perform these duties and to obtain training.