Company: Orion Talent
Job Ref: # 8175720
Date Posted: 6/26/2026 12:00:00 AM
City, State: Dallas, TX
Category: Industrial
Salary: $35 - $39
Job Description
Job Responsibilities Include:
- Install, maintain, repair, and upgrade analytical instruments at customer sites and other locations.
- Train users in software applications and correct equipment operation and maintenance.
- Provide phone support to customers and recommend action to be taken – order parts, service visit, etc.
- Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication with supervisor and support coordinator.
- Comply with safety standards, company policies, and business objectives.
- Maintain accurate accounts of services performed and submit activity and expense reports using designated resources according to company and department policy and procedures.
- Update scheduling application and keep supervisor informed of activities.
- Keep abreast of product and policy information through frequent review of company intranet and website portal.
- Attend service meetings and training sessions.
- Perform other duties as directed by supervisor.
Essential Duties and Responsibilities:
- Install, maintain, and repair analytical instruments at customer sites and other locations.
- Train users in software applications and correct equipment operation and maintenance.
- Provide phone support to customers and recommend action to be taken – order parts, service visit, etc.
- Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication with supervisor and support coordinator.
- Comply with safety standards, company policies, and business objectives.
- Maintain accurate accounts of services performed and submit activity and expense reports using designated resources according to company and department policy and procedures.
- Update scheduling application and keep supervisor informed of activities.
- Ensure timely consumption, disposition, or return of service parts and manage other assets according to company and department policy and procedures.
- Keep abreast of product and policy information through frequent review of company intranet and website portal.
- Attend service meetings and training sessions.
- Maintain company property with regard for safety and appearance.
- Perform other duties as directed by supervisor.
- Success in this position will depend on the employee's ability to take initiative, maintain a positive attitude, be self-motivated, and work effectively on projects with minimal direct supervision. Creativity and willingness to gain an advanced understanding of industry applications are desired attributes.
Must-Have Skills, Experience, & Education:
- Candidates for this position should meet the following minimum requirements:
- A four-year college or university degree in an engineering discipline or chemistry, or an equivalent combination of education and experience, is preferred.
- Candidates with a two-year degree and major coursework in electronics or military training in a related field will be considered.
- Minimum four years experience in field service or applications engineering in support of complex electro-mechanical equipment installed at customer locations is required.
- Permanent authorization to work in the United States.
- Candidate must be able to pass a criminal, driving, and credit background check.
- Background in meat processing industry preferred.
- Experience working on X-ray machine, or automation controls, highly desirable.
- Candidates must pass a very brief multiple-choice electronics test to be considered.
Nice-To-Have Skills, Experience, & Education:
- Preferably has direct experience of working with FOSS instruments
- Has knowledge and experience of working in the Agricultural and Food markets
- Gained real world experience working in a customer support organization
Knowledge, Skills and Abilities:
- Problem solving - gather and analyze information necessary to identify and resolve technical problems in a timely manner. Comprehensive knowledge of general electronics theory and skills to troubleshoot and repair electrical and mechanical components.
- Interpersonal Skills - maintain company and customer confidentiality, exhibit sense of urgency and commitment to resolving customer issues. Provide solutions while maintaining a good working relationship with internal and external customers.
- Verbal communication – speak clearly and articulate information to multiple levels within the organization; demonstrate group presentation skills and ability to conduct meetings.
- Written Communication – submit reports with proper spelling and grammar; ability to read and comprehend technical documentation and present numerical data effectively.
- Planning/organizing - prioritize multiple duties, plan customer site visits and other work activities; use time efficiently and develop realistic action plans.
- Quality - demonstrate accuracy and thoroughness; review own work to ensure quality.
- Adaptability - adapt to changes in the work environment; manage competing demands and successfully deal with frequent change, delays or unexpected events.
- Dependability - consistently complete work on time, follow instructions, respond to management direction and solicit feedback to improve performance.
- Safety and security - actively promote and personally comply with safety and security procedures; use equipment and materials properly.
- Computer and networking skills - ability to add/remove programs, edit configuration files, and understanding of computer networks. Microsoft Office proficiency is also required.
Physical Requirements and Working Conditions:
- Saturday/Sunday work is a requirement of the role. Regular days off will be offered as Tue/Wed or Wed/Thu depending on department requirements.
- Occasional work on days off as required.
- Ability to take after-hours phone calls as needed
- Work environment is within food processing facilities
- Ability to travel long distances, (often 6+ hours) by ground and air to customer sites
- Operation of test equipment and computer systems
- Stamina to remain focused on tasks at hand until completed
- Attention to detail despite interruptions
- Strength to lift and transport analytical instrumentation weighing up to 70 pounds
- Regularly requires work above chest level
- Based in a home office in proximity to: Airport
