Job Description

• Associate's Degree, Technical Certificate/Degree, or equivalent technical experience.
• 3-5 years of laser, photonics, or sophisticated capital equipment field service experience.
• Previous leadership or supervisory experience.
• Strong technical aptitude with the ability to troubleshoot complex electro-mechanical equipment.
• Knowledge of engineering principles and troubleshooting methodologies.
• Strong organizational and project management skills.
• Excellent leadership, coaching, and team development abilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and customer support experience.
• Proficiency with Microsoft Office Suite.
• Ability to prioritize multiple projects and meet deadlines.

• Supervise and lead a team of laser repair technicians.
• Monitor repair center performance metrics and implement process improvements.
• Manage daily repair center operations, including diagnostics, repairs, and spare parts inventory.
• Collaborate with engineering teams to troubleshoot complex laser system failures.
• Ensure repaired products meet company quality standards.
• Serve as the technical expert for assigned laser products.
• Provide customer communications, repair updates, and escalation support.
• Coordinate warranty claims, product replacements, and service contract activities.
• Maintain technical documentation and repair knowledge databases.
• Ensure compliance with company procedures and industry regulations.
• Partner with engineering, quality, and product development teams to improve product reliability.
• Lead continuous improvement initiatives that enhance repair efficiency and customer satisfaction.
• Occasionally travel domestically as required.

• Fiber laser or photonics industry experience.
• Capital equipment service experience.
• Manufacturing engineering experience.
• Experience managing repair depot operations.
• Quality assurance or quality control experience.
• Inventory and spare parts management experience.
• Lean Manufacturing or Continuous Improvement experience.
• Experience supporting warranty and service contract programs.
• Military technical leadership backgrounds including:
  • Electronics Technician (ET)
  • Fire Control Technician (FT)
  • Aviation Electronics Technician (AT)
  • Missile Technician (MT)
  • Radar Technician
  • Avionics Technician
  • Nuclear Electronics Technician (Navy Nuke ET)

Job Description

• High School Diploma or GED required.
• Minimum 6 years of related power generation or industrial operations experience.
• Massachusetts 2nd Class Engineer's License preferred (or equivalent state-recognized operating license where applicable).
• Experience operating steam vessels rated at 150 HP or greater.
• Strong understanding of:
  • Power plant operations
  • Mechanical systems
  • Electrical systems
  • Plant instrumentation and controls
• Experience performing equipment startup, shutdown, and normal operating procedures.
• Strong troubleshooting and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to successfully complete the POSS/MASS (Plant Operator Selection System / Power Plant Operations & Maintenance) assessment.
• Ability to read instrumentation, gauges, control systems, and computer-generated operating data.

• Operate, monitor, and maintain power plant equipment and systems during normal and abnormal operating conditions.
• Perform startup, shutdown, and routine operating procedures.
• Respond to alarms and abnormal operating conditions using established operating procedures.
• Perform electrical switching, tagging, and lockout/tagout activities.
• Conduct preventive, corrective, and emergency maintenance on mechanical and electrical equipment.
• Perform routine cycle chemistry testing and adjust operating parameters as necessary.
• Maintain operating logs, environmental records, and maintenance documentation.
• Utilize the Computerized Maintenance Management System (CMMS) to document maintenance activities.
• Support plant housekeeping and maintain a safe work environment.
• Ensure compliance with environmental permits and all safety regulations.
• Support continuous improvement and complete additional duties as assigned.

• Commonwealth of Massachusetts 2nd Class Engineer's License.
• Military experience in:
  • Navy Nuclear Power
  • Army Prime Power
  • Power Generation
  • Utilities
  • Stationary Engineer
• Combined-cycle or fossil power plant experience.
• Experience with CMMS systems.
• Knowledge of plant chemistry programs.
• Experience with electrical switching and lockout/tagout procedures.

Job Description

We are seeking a Maintenance Repair Technician to support the maintenance, repair, installation, and preventative maintenance of manufacturing equipment within a production facility. This hands-on role is responsible for ensuring equipment reliability by troubleshooting mechanical and electrical issues, performing preventative maintenance, coordinating repairs, and supporting production operations.

• Perform preventative maintenance (PM) and repair activities on production equipment.
• Install new equipment and support equipment upgrades.
• Troubleshoot and repair mechanical and electrical equipment failures.
• Support emergency repairs to minimize production downtime.
• Maintain and troubleshoot high- and low-voltage electrical systems, including transformers and electrical distribution equipment.
• Repair and maintain CNC machines, punching and bending machines, cranes, motors, grinders, hydraulic systems, pumps, valves, compressed air systems, and related equipment.
• Prioritize preventative maintenance, corrective maintenance, and emergency work orders using the CMMS system.
• Order replacement parts, tools, and maintenance materials as needed.
• Assist with supervision and coordination of outside contractors performing maintenance work.
• Support production by responding quickly to equipment-related issues.
• Maintain accurate maintenance documentation and complete required reports.
• Promote a safe work environment by identifying and correcting Environmental Health & Safety (EHS) concerns.
• Maintain inventory of maintenance tools, spare parts, and equipment.

• High school diploma or GED preferred.
• Training or experience in at least one skilled trade such as:
  • Electrical
  • Mechanical
  • Industrial Machine Maintenance
• Working knowledge of electrical codes.
• Experience performing industrial equipment maintenance and repairs.
• Experience with Preventative Maintenance (PM) programs.
• Familiarity with Computerized Maintenance Management Systems (CMMS).
• Ability to troubleshoot mechanical and electrical systems.
• Skilled using hand tools, power tools, ladders, and maintenance equipment.
• Strong written and verbal communication skills.
• Ability to complete maintenance documentation accurately.
• Willingness to work special projects during off-shift hours.

• Trade Certificate.
• Trade License.
• Associate degree.
• Experience maintaining CNC machinery and automated manufacturing equipment.
• Experience with hydraulic, pneumatic, and compressed air systems.
• Experience supporting manufacturing or industrial production environments.
• Willingness to work overtime as needed.

Job Description

As an Electrical Controls Technician I, you will play a critical role in maintaining the safe, reliable, and efficient operation of pipeline and terminal facilities. This hands-on position is responsible for inspecting, troubleshooting, repairing, maintaining, and commissioning electrical power distribution, instrumentation, control systems, and automation equipment that support pipeline operations.

Job Description

In this role, you will perform installation and service work in a safe, efficient, and profitable manner
while accurately tracking productive labor time versus travel time. You will complete preventive
maintenance in accordance with customer-specific service programs and maintain detailed
documentation of all work performed, including parts usage and service records. This position requires
Stanley equipment updates and ANSI A156.10 standards, as well as keeping technical manuals and
documentation up to date. You will be responsible for maintaining company vehicles, tools, and
equipment in proper working conditions, managing service vehicle parts inventory, and ensuring all
equipment is tested and safety-checked before leaving job sites. A professional appearance and high-
quality workmanship are always expected, along with delivering excellent customer service and
maintaining positive customer relationships. You may also assist with training and mentoring other
technicians on installation and service methods.

Must-Have Skills, Experience, and Education

Nice-to-Have Skills

Job Description

As a Service Technician, you will be responsible for performing service, repair, and troubleshooting work in a safe, efficient, and customer-focused manner. This role includes accurately tracking productive labor time versus travel time, performing preventive maintenance in accordance with established service programs, and maintaining detailed service documentation such as work orders and parts usage. You will stay current on equipment updates and ANSI A156.10 standards while ensuring technical manuals, company vehicles, tools, and equipment are properly maintained. Additionally, you will manage service vehicle inventory, provide high-quality customer service, build strong customer relationships, and assist with training and mentoring other technicians on installation and service methods.

Must-Have Skills, Experience, and Education

• High School Diploma or equivalent
• Strong verbal and written communication skills
• Ability to work independently in field-based environments
• Valid driver's license with a clean driving record
• Ability to climb ladders and work at heights
• Ability to stand on concrete for extended periods
• Ability to bend, stoop, kneel, crouch, and twist
• Ability to work overhead and lift 50–75 pounds
• Ability to work in various weather and climate conditions
• Flexibility to work nights, weekends, and participate in on-call rotation as needed

Nice-to-Have Skills

• Prior experience servicing automatic door systems
• Construction experience installing door frames, windows, or glazing systems
• Background in electrical, automotive, or carpentry work
• Experience with databases or system configuration