Find Jobs for Veterans in San Francisco, CA

Job Description

• Install, troubleshoot, repair, and maintain medical equipment at customer locations
• Perform preventative maintenance, equipment upgrades, recalls, and Field Modification Instructions (FMIs)
• Calibrate, test, and verify equipment performance to manufacturer specifications
• Install software updates, firmware revisions, and warranty repairs
• Document repairs, parts usage, and service activity using ServiceMax
• Travel throughout the assigned territory to complete scheduled service calls
• Build and maintain strong customer relationships with healthcare personnel
• Utilize diagnostic equipment, hand tools, and manufacturer service procedures
• Coordinate with dispatch and technical support teams to complete work orders efficiently
• Maintain company quality, safety, and documentation standards

• High School Diploma or GED required
• Associate degree, military technical training, or trade school certification preferred
• One of the following:
  • 2–4 years of field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, military technical, or similar technical experience
  • Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships accepted)
• Strong mechanical and electrical troubleshooting aptitude
• Ability to read and interpret technical manuals and service procedures
• Excellent customer service and communication skills
• Strong organizational skills and ability to work independently
• Valid driver's license
• Proof of automobile liability insurance
• Willingness to travel extensively throughout the assigned territory

• Biomedical equipment or medical device experience
• Military technical experience (electronics, avionics, biomedical, communications, nuclear, maintenance, etc.)
• Preventative maintenance and calibration experience
• Experience troubleshooting electrical, mechanical, electromechanical, or electronic systems
• Experience using ServiceMax or CMMS software
• Customer-facing field service experience
• Strong problem-solving skills
• Desire to build a long-term career in healthcare technology

Job Description

In this position, you would be a key part of our expanding Field Service team, as the company expert at customer sites ensuring that their advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of their customer-focused business model as customers are the foundation of their business. This position will work closely with the technical support phone representatives to provide service to on-site customers as well as providing technical expertise for customers. Specific responsibilities will include:

• Commissioning of installed lighting control systems at customer sites. This may include troubleshooting, proper installation verification, system programming and customer training.
• Assist in the gathering of data for project commissioning, including completed panel schedule paperwork and other documents pertinent to job commissioning.
• Prepares and submits documentation regarding site visitations to the Phone Support center in order for streamlined continued support of the customer site.
• Assist with training of additional field support representatives or lighting representatives.
• Act as a backup phone support representative when not commissioning projects in the field, answering incoming calls regarding questions on the lighting control product line including implementation of hardware and computer software in the field, programming of controllers, wiring of components and arrangement for replacement parts.
• Timely reporting and database maintenance from the site commissioning is required in order to ensure a fluid transition from Field Service to Technical phone support for the end user customer.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate the ever-changing needs and priorities of our customers
• Serve as a technical expert for legacy systems and products

Must-Have Skills, Education, & Experience:

• Military technicians (can be ET, EM, or MM backgrounds) w/ very strong Customer Service skills.
• Strong computer/diagnostics skills are required.
• Decent Computer Networking skills and experience is a big plus
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license.
• Polished communications skills are a must!