Company: Orion Talent
Job Ref: # 5214411
Date Posted: 1/29/2026 12:00:00 AM
City, State: San Francisco, CA
Category: Computer/Software
Salary: $80,000 - $85,000
Job Description
A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the Company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of the company's customer-focused business model as customers are the foundation of their business.
Specific responsibilities include:
- Deliver exemplary customer service to customers in the field.
- Become proficient in servicing all Systems while following field service procedures.
- Troubleshoot and repair commercial system installations.
- Coordinate with on-site contractors and facility managers to ensure proper system installation.
- Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
- Serve as a technical expert for legacy systems and products.
- Stay aligned to company's culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.
Must-Have Skills, Experience, and Education:
- 3-5 years in electro-mechanical or related field.
Non-Technical:
- 2 or 4-year college degree, technical school degree, or related military experience.
- Strong customer service skills.
- Highly organized and accustomed to a fast-paced work schedule
- Valid driver's license with ability to pass background checks and drug screens as required.
Technical:
- Experience with troubleshooting electrical systems.
- Computer networking experience desired.
