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Job Description

This role oversees the operations and development of a team of Critical Environment engineers onsite, ensuring they provide both Preventative Maintenance (PM) and Repair Services to the Client & their customers onsite (within agreed Service Level Agreement.) Also, assists the client, providing support for Data Center operations. Provide on-site support for the provision and maintenance of Critical Environment services.

What You'll Do:

• Manage unforeseen circumstances that occur and provide relevant feedback to Client / Company management where necessary.
• Mentor & motivate the Critical Environment team, providing them with regular feedback to ensure they continually improve. Identify areas for training where necessary.
• Overall responsibility for Configuration Management (CM)MS Work Orders, Preventative Maintenance (PM), Configuration Management (CM), or Repairs within the agreed SLA timeframe, or escalate if issues cannot be resolved promptly.
• Overall responsibility to ensure the completion of:
  • Facility infrastructure equipment installations within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.
  • Information Technology equipment power installations, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.
  • Daily routine checks and cleanup of the data halls and record their findings.
  • Mechanical and Electrical troubleshooting support (chiller, Computer Room Air Conditioning (CRAC), Computer Room Air Handler (CRAH), Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU), Static Transfer Switches (STS), etc.)
• Ensure all deployments are installed to applicable internal, manufacture and industry standards.
• Ensure that all records are updated following any changes made and that documentation is also kept up to date for all applicable processes.
• Ensure that Method Statements and Risk Assessments are prepared and used for all tasks, providing safe working practices at all times.
• Overall responsibility to manage relationship with Client, working with other Company stakeholders to ensure all MSA requirements are met.
• Provides formal supervision to individual employees within single functional or operational area.
• Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies.

Must-Have Skills, Experience, and Education:

• Bachelors Degree preferred. 6-8 years of experience in mechanical or electrical engineering, preferred.
• Experience of leading and motivating a Critical Environment Team. Accredited training in the installation of DC Facilities Infrastructure and Building Management System (BMS), preferred.
• Experience of leading and motivating a Critical Environment Team. A proven knowledge of Critical Facility or DC equipment and their components including UPS, PDU, STS, EG, CRAC, CRAH, etc. A strong understanding of the Data Center environment, and the working restrictions applicable to such environments.

Job Description

The MMOM (Major Market Operating Model) Zone Logistics Manager is responsible for leading all warehouse and logistics operations across multiple locations. This role provides zone-level leadership to local site warehouse managers andaccountable for driving standardized, safe, and efficient execution of all inbound and outbound logistics processes across multiple branch locations. The Zone Logistics Manager ensures alignment with company standards in warehouse operations, safety compliance, receiving, put-away, inventory handling, picking, packing, shipping, and delivery readiness. This position partners closely with commercial and branch leadership to ensure logistics execution supports customer commitments, ISOTIF performance, and profitable growth. A Major Market is defined as major metropolitan area consisting of 3+ branches, $200M+ in revenue, and in one of the top 10 largest cities in the U.S.

What You'll Do:

• Lead warehouse and logistics operations across all zone locations
• Provide leadership, coaching, and direction to local site warehouse managers
• Establish consistent expectations, daily operating disciplines, and performance standards across the zone
• Ensure all locations operate under a unified logistics model aligned with company standards
• Serve as the zone subject matter leader for warehouse execution, logistics workflow, and safety compliance
• Design, implement, and enforce standardized processes for inbound and outbound logistics across all branches
• Standardize receiving, inspection, put-away, labeling, staging, picking, packing, shipping, and transfer processes
• Drive consistency in system transactions, work methods, visual controls, and warehouse organization
• Audit location-level execution to ensure compliance with zone and company standards
• Identify process gaps and lead corrective action and continuous improvement efforts
• Oversee inbound freight flow, receiving quality, unloading practices, material verification, and system receipt accuracy
• Ensure material is received, labeled, and put away accurately and efficiently
• Partner with vendors, branch teams, and internal stakeholders to improve inbound visibility and readiness
• Reduce receiving errors, put-away delays, and material handling inefficiencies
• Oversee all outbound warehouse activity including picking, packing, staging, loading, and shipping
• Ensure orders are fulfilled accurately, safely, and on time to support customer  requirements and ISOTIF goals
• Improve outbound process flow, reduce shipping errors, and increase labor efficiency
• Coordinate with inside sales, branch leadership, and expediting teams to prioritize urgent and customer-critical orders
• Lead zone-wide warehouse safety and compliance programs, adhere to company safety standards, audits/inspections, corrective actions and regulatory adherence to ensure safe operations across multiple sites
• Train and coach warehouse teams on equipment use, material handling,housekeeping and hazard prevention while building a strong safety culture through meetings, incident reviews and accountability
• Establish and monitor key logistics KPIs including on-time shipment performance, inventory accuracy, receiving accuracy, productivity, freight cost, and safety incident rate
• Use metrics, audits, and observation to identify root causes and improvement opportunities
• Lead continuous improvement initiatives that improve service, reduce cost, and increase standardization
• Partner with the Commercial Zone Manager on staffing, capital needs, layout improvements, and operational planning
• Provide direct or indirect leadership to site warehouse managers, warehouse supervisors, logistics coordinators, and warehouse personnel across the zone
• Coach local leaders on performance management, labor planning, process control, and employee development
• Other duties as assigned

Must-Have Skills, Experience, and Education:

What You'll Need

• 10+ years experience managing large supply chain networks in a leadership role
• Experience in logistics and supply chain optimization
• Logistics, lean six sigma, project management, or other continuous improvement methodology certification
• APICS: CLTD (certified logistics transportation and distribution
• Project Mgmt Institute: CAPM or PMP
• Lean Six Sigma: Green belt or higher
• Bachelor's Degree or Equivalent - Required

Knowledge, Skills & Abilities

• Ability to work with, learn from, and influence people
• Ability to work with, learn from, and use quantitative methods
• Strong warehouse and logistics leadership
• High expectations for safety and execution
• Ability to coach and influence site leaders
• Process-minded thinking
• Strong communication and organizational skills
• Urgency, discipline, and follow-through