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Job Description

Position Details
Title: Installation Engineer
Location: New York, NY
Shift or Travel: Extensive travel may be required (up to 90%); flexible hours
Compensation: $30/hr - $37/hr
Travel: Frequent travel to customer locations

Position Description:
The Installation Engineer is an entry-level role supporting the installation and initial setup of equipment at customer sites. Under close supervision, this role assists senior team members with installation tasks, ensuring proper equipment assembly, site readiness, and adherence to safety protocols. The position emphasizes learning foundational technical and service practices while maintaining company standards and customer satisfaction.

Core Responsibilities:
• Assist in unpacking, assembling, and preparing equipment for installation.
• Follow detailed instructions from Field Service Engineers for setup and configuration.
• Observe and assist in startup testing procedures under supervision.
• Complete basic documentation, including installation checklists and service reports.
• Maintain safety standards, utilizing PPE and adhering to company safety protocols.
• Learn and apply company procedures, policies, and customer service practices.
• Keep tools, vehicles, and workspaces clean and organized.

Requirements:
• 0–1 years of technical experience in installation, mechanical assembly, or related field service.
• High School Diploma or equivalent required; technical certification or relevant coursework preferred.
• Valid driver’s license with an acceptable driving record.
• Willingness to travel extensively and work flexible hours.
• Familiarity with basic tools and mechanical concepts.
• Basic proficiency in MS Office and mobile communication tools.

Job Description

Position Details:
Title: Field Service Engineer
Location: New York, NY
Shift or Travel: Regular travel to client sites; includes on-call rotation for after-hours customer support
Compensation: $110 - $120k + OT
Travel: Frequent travel required

Position Description:
The Field Service Engineer provides on-site and remote technical support, installation, maintenance, and repair for X-Ray and medical imaging equipment. Responsibilities include conducting preventative maintenance, resolving technical issues, and maintaining effective communication with customers and internal teams to ensure optimal equipment performance and customer satisfaction.

Requirements:
• Knowledge of imaging equipment, basic computer and electrical systems
• Experience with hands-on field service tools and mechanical systems
• Positive can-do attitude with excellent communication skills
• Ability to work independently and as part of a team
• Willingness to travel frequently and participate in on-call rotations
• Ability to lift up to 50 pounds and adapt to physically demanding conditions
• Clean driving record and proficiency in operating company vehicles

Job Description

Sakura Finetek America
Position Details:
Title: Field Service Engineer II
Location: New York – must live within an hour of the airport
Shift: M – F / day shift
Compensation: $38 - $42+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel related expenses covered. Company vehicle and expense account provided.

Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities
• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair company instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities
• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, company service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities
• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV’s, Distributors and other company entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities
• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills
• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.